Photos look great edited in LR 3 but extremely grainy when printed

I said I would take photos at a friends wedding and now I just want to cry.
I edited raw photos in LR3 - they look great in LR. I export them to a folder and they still look great on a large screen. But then I sent them off to print. It wasn't so much the colours that annoyed me it was the grain and sharpening in the photo, it looks terrible. I only realised this after I gave her the photos on disk and she spent money printing 1000 crap photos...
I have never had this issue before. I am just doing a light edit - small crop on some, don't know if its the export process.
I have played around and what seems to work is moving the luminance to close to 85-100 and sharpening to 0. I just want to know is that right do it it that way or am I missing a major thing.
When I do an export from lightroom. Its jpeg format sRGB, quality - 80, resolution 240
This bit I am unsure of...I have ticked sharpen output as set for matte paper, amount - standard.
If anyone could help me out soon I would really appreciate it, as it would save me using a lot of tissues as I am quite frustrated.

I have attached 3 photos.
When I took the photos I shot as both raw and jpeg. I have attached the following:
https://www.dropbox.com/sh/5ebbdi4o3u14wk3/CZWB8wJcce/Grainy%20Photos?lst
  a.. the original raw photo
  b.. the jpeg that came with it (as is out of the camera)
  c.. the final edited jpeg
  d.. A screen print of the image uploaded to printing lab (It will look grainy around the hair line...but that's the problem)
I have played around a fair bit. All looks great in LR and when I get out of LR and open them up full screen out of windows explorer they look good too.
It was only when the bride complained about the blurriness, I then tried uploading the final high resolution file to RGB Digital Labs that you could see how bad they were.
Last night I was playing around and I tried uploading the jpeg straight out of the camera to RGB labs and that too was bad. So I am starting to think would it be the camera, but then again when they look so good after editing why would they look bad at print time. Photo was taken at f$ 1/200 shutter speed and ISO 320 (so it’s not like I didn’t have light) I had a flash as well
I think I am going to have a mental breakdown!!!
So far from what I have found to get the picture looking ok  Sharpness is “0”and luminance is set to 100 – so too extremes which just does not seem right, I have never had to do this before.
Any help would be great
Thanks
Sara

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