Photos missing from icloud

Hello, I'm a faithful user of icloud and all the photos I've taken prior to September of 2013 are missing from my iphone (over 1300 photos)!
I had to get a new phone earlier today when I left my other on an airplane.
I called iCloud earlier today, and they insisted that I had 1500 photos on my ICloud, and they should all show up on my new phone.
Any help or insight?

If the backup is an iCloud backup you have to start by erasing your phone. If you have any newer data on your phone that is not stored in the backup, you'll need to save that first.
Then go to Settings>General>Reset, tap Erase All Content and Settings, go through the setup screens on the phone and when given the option, choose Restore from iCloud Backup and follow the prompts.
Be sure your phone is connected to wifi and your charger as it is restoring the backup.
There's more details on this here: http://support.apple.com/kb/ph12521.

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Photos missing from iCloud backup

Hi, I used to have a 4s with photos on and it started to lose wifi connection which meant iCloud backups were hit and miss. On occasion I tried to reset my phone to rectify the wifi issue and when restoring from an old iCloud backup some photos were missing as the restore went from the earliest back up and the photos weren't there.
Where are these photos now and is it possible to access them on the iCloud?
I now have a 5s and the same iCloud account.

Sorry Rich
You might want to check your Backup settings as well, and make sure that the Photo Library is turned on under Settings>iCloud>Storage>Manage Storage>click on your Device, and you will see the list of items that are checked to be backed up. If Photo Library is not turned on, you want to turn it on.
For importing in the future, you can either import to your computer or upload them to a cloud storage like Dropbox:
PHOTO IMPORT IOS TO MAC/PC
Once they have been imported to a computer, they can be selectively sync'd back via iTunes:
SYNCING PHOTOS VIA ITUNES
Best of luck, and sorry about your photos....
GB

Photos missing from iCloud after repair

I picked up my iPhone 5 from being repaired, and now my photos are all gone--even though my wallpaper and lockscreen still have the photos from before, my camera roll is zero. The useless AppleCare chat people told me that my photos were all gone, but if I backed them up, is there any way to get them back?

Well, the link that I provided will get you specifically to the iCloud team.
It doesn't sound like you have been importing your photos to a computer or saving them on a cloud service of any sort. You really want to start doing this. iCloud or iTunes backups of your device are just backups, they are not a permanent collection of all of your photos. Every time you do a backup, it overlays the oldest backup, so if you have deleted photos from your device between backups, they will, eventually be unrecoverable because they simply won't be there. Don't know if you have a Mac or a PC, but this support article tells you how to import your photos to both. You should import them on a regular basis. If you have a Mac and iPhoto, you can actually set up your iCloud Photo Stream to automatically import into your iPhoto library, so if you forget to import, your Photo Stream photos will be saved to your Photo Library. Here's how to do the import from your Camera Roll into a Mac or PC Photo Library:
PHOTO IMPORT IOS TO MAC/PC
Best of luck,
GB

About 1000 photos missing from IOS6 iPhoto and iPhone - how do I locate or recover them?

About 1000 photos missing from IOS6 iPhoto and iPhone - how do I locate or recover them?
About phone section says i have 3,223 photos - but I can no longer see about 1000 photos from about 2 years ago. This may be connected to recently trying to back up phone to iCloud, but i could not work out how to do that as I can't see any images at all showing in my iCloud account.
I am using iPhone 4s IOS 6.1.13 iPhone - didn't update software previously due to concerns about losing photos, ironically
My iTunes back tells me also that i have 3,303 photos in it - but again I can't understand how to locate these photos
any help appreciated - thanks

With your iPhone connect to iPhoto, select the photos and/or videos you want to import followed by selecting Import Selected instead of selecting Import All.
It is a good idea to remove the photos and/or videos from your iPhone's Camera Roll after the import process is complete.
http://support.apple.com/kb/HT3603

Random sequential groups of photos missing from Events and iPhoto Slideshow but are in an Album. How do I recover or copy photos back to Events and rebuild slideshow?

Random sequential groups of photos missing from Events, an Album I created, and a slideshow using the photos. This "appears" to have happened when upgrading to Yosemite. When I use iPhoto Library Manager, I see two entries for the Event Information for the date in question, same name, same number of photos, but different sizes. The smaller has the image number but no photo for the given date; the larger has the photos.
Image path for the version with all photos: /Volumes/Promise Pegasus/Pictures/iPhoto Library/Previews/2010/2010_05_24/IMG_0697.jpg
Image path for the version with missing photos: /Volumes/Promise Pegasus/Pictures/iPhoto Library/Previews/2010/2010_05_24_2/IMG_0697.jpg (NOTE the _2 added to the image number.)
I assume that I have to get the missing pictures back in Events so I can reload back into the Album. Hopefully, the slideshow will magically be better.
Help!

That's an indication that the link/file path between the thumbnail and the master file has been broken. Do the following:
1 - launch iPhoto with the Command+Option keys held down to open the First Aid window. Be sure to follow the circled recommendation in the screenshot.
2 - run Option #4, Rebuild Database.

Photos Missing From Album

I upgraded to 10.10.3 and when opening the photos app, all of my albums successfully migrated. The only issue is that my IPhoto albums were sorted by name and that sort didn't follow. I unchecked the sort by date and it put most of them in the right place and I manually sorted the rest. I shut down the program and came back to it a few hours later. There are now photos missing from the album. I can't figure out what happened. I looked in the recently deleted photos and they are not there. I have them backed up both in IPhoto and in a separate folder, but before I bring them back in I need to know what happened. Anybody have any ideas???
- Paul G

goodmanp41254 wrote:
... I just wish I knew what I did to make it happen.
I agree it would be helpful to know what happened, but I suspect we won't find out.

How do I get my photos down from iCloud on my new 4s? Does it take a few days or something?

I replaced my broken iPhone 4S with a new one. How do I get my photos down from iCloud? Only a few of them have come down. The stream is on and I am connected to wifi so I don't know what the problem is?

Michael and wjosten!
Just thought I'd let you know what happened in the end with my iCloud issues, solved at tekserve:
When I took my phone to the Verizon store to pick up my new phone, she must have chosen the option "Set up as a new phone" rather than "restore phone from iCloud backup" or whatever. and then I went ahead and set up my phone, not knowing that was ever an option since SHE did it. So i ended up restoring my new phone to factory settings, choosing the OTHER option of restoring it from the iCloud backup i had done, and now I have everything back as it was, in perfect harmony:)
Thanks for both of your help.
Additional question: I usually charge my phone up, and let it run down to about 2%-5% before i recharge it all the way up again. But if i have to run, I may take it out of the charger when its not fully 100%. When I am able to stick it back and charge again, is it better to just NOT and let it run down again? or get it back up to 100% if i have the time?

Whole photo library missing from iCloud

Connection to iCloud photo library and Mail has been flaky in the past 48 hours.
I noticed missing photos on the iphone last Saturday night for the first time.
All photos taken prior to October 14 have since then gone missing from the iPhone5S.
(pics are still available on my iPad3 and my iPhone4 running iOS 8 and 7 respectively).
Have been trying to check the content of my photo library on iCloud several times using Safari to no avail. Connection times-out and the support form appears.
Please note that I can login to my account no problem and all other services like Note, Reminders, iWorks documents, Calendars everything works just fine.
The problem appears to be related to only the photo library.
Tonight I have tried on more time to check if things were back to normal but even the photo library icon has now disappeared. (see below picture)
A clear sign that something is not working properly on the server side IMHO.
Interesting enough, iCloud system status is not reporting any problem with the servers and if I take a new picture with one device it syncs with the others.
After two days I am now getting a little impatient and wonder what else could I do to solve a problem that appears to be at Apple's end.
I have tried to contact online support but ironically they ask me for a serial number in order to proceed. It seems like iCloud customers (I am a paying one) are left on their own. Quite disappointing..
Any ideas as to what to do and/or how to report this malfunction?
Thanks and regards
Pieter

Things have started working again first on the iPhone but not on the Mac via the browser interface.
Later on the day I got the photo library icon up and down but still no access to the library.
Tonight things are finally back to normal. Thank you guys for pointing this out.
Surprisingly, still no acknowledgement of any kind from Apple's side regarding a server trouble, if any.
This was a severe blow to my trusting into this cloud service as well as a reminder to ALWAYS BACK-UP no matter what.
Better to be safe than to be sorry

Photos Beta Icon Missing from iCloud

Starting yesterday I've tried to access the Photos beta through my iCloud account on a registered device (Macbook).
On Chrome, the icon for Photos beta is present, but clicking in it only resulted in an error message.... Which I was just about to paste but now the icon is missing completely. The icon is also missing from Safari.
Any thoughts or solutions from anyone else experience this? I am also told periodically by my 6 plus that the library hasn't synced in xx number of days, but I see from the forums that this another issue.
Thanks.

I'm getting the same problem in Safari.
Have you sent the error report to Apple? Perhaps it will help to get the problem fixed.
The beta page - https://beta.icloud.com is giving the same error as https://www.icloud.com
Perhaps this is a good sign, that Apple is working on the next release of iCloud Photo Library (Beta).

Photos missing from camera roll

About two months worth of photos are missing from my camera roll. Don't know when this happened, only noticed it recently. I would have thought they were backed up to the iCloud as I have back up on, but have no idea why they aren't reappearing in my phone if they are. Any idea how I find out where they have disappeared to?

Yes, new backups will overwrite old ones. Backing up to iCloud is a backup. to be used for disaster recovery. It is NOT permanent storage for photos. Likewise, photo stream is NOT permenent storage. You need to be extracting the photos to your computer like you would from any other digital camera and storing them someplace safe.

Photos missing from Cloud

I have an iphone 4, and it got stuck on the boot screen a few hours ago. After it never loaded, I did the restore on it. However, I had not actually backed it up to my computer itunes account since New Years Eve. Yes, 4 months ago. Sad. After the restore, I realized that I had lost my the one important text thread--I'll live. However, my cloud was turned on, on my phone. Most of my pictures were backed up, but not all of them. The pictures and videos I had on my phone from New Year's Eve until about 2 weeks ago are missing. I thought they were supposed to automatically back up to cloud when the phone is connected to wi-fi. Can someone please explain why this didn't happen so I can prevent it in the future. I went ahead and exported my pictures to my external harddrive, but not the ones I am missing. Also, is there any way to get those pictures back since it had been so long since I had done a backup? I just want to be able to be prepared in the future if this were to happen again.

HI,
Have you done this before ? And if so, is photo stream turned on on your iphone and ipad. and as Alfred DeRose pointed out they must both on the same icloud account.
If you're new to this, you might want to do some research. Photo stream is different from camera roll and albums. Many have been on this sight looking for their photos stored in icloud after restore, etc. and they're not there. Also, after thirty days icloud deletes your photos from photo stream.
So if you're not aware, you might want to google your question. We're using the camera connection kit soon and I am learning about it. From all I've read, I'm also not the biggest icloud fan. I use dropbox. We plan to put photos taken on ipad with a camera/iphones into albums on the ipad. We'll keep all on the sd card until (and after) they can be uploaded to a computer.
An example of an article we can learn from -
http://www.macobserver.com/tmo/article/how-to-understand-and-work-with-your-iclo ud-photo-stream
Hope this helps.

Photos missing from menu on AppleTV

9 out of ten times when any AppleTV (x2 gen2, x1 gen3 in house) is navigated from AppleTV Main to Computers (green) > Photos item is missing from list. Not greyed out or dimmed but gone. Then of course at some random day when I least expect it the Photos item will be listed.
All other items are there Music, Movies, TV Shows, Home vides, Podcasts, iTunes U and nothing (most often) where Photos should be ...   The iCloud Photos seem to function however always disappointedly slow.
iMac OS, TV's updates, iOS, etc all current & up-to-date, AirPort Time Capsule is wired to all TV's, iMac, wireless to all iOS. Speeds to all devices have been checked and range from 65 to 450 Mb/s, speed to the outside world averages 52MB down & 16MB up - so this should not hinder progress.
I have not been able to determine if it's the order of powering up each item (iMac, TV, ...) OR if the last time used it should be shut down in certain order OR stand on one foot, wait for a full moon?   Sadly it works one day and then the next it does not, I cannot determine the circumstances when it does or does not.
I have tried to reboot TV one at a time OR ensuring Time Machine is idle etc but to no avail to force or simply allow the photos to appear. With limited success rebooting Everything at once seems to do the trick but not 100% of the time.
I check and recheck processes running and nothing out of the ordinary raises a brow.
Thoughts, advise or wisdom?

There was a glimmer of hope today, shortly after I wrote above (about 1 ½ hours) the photos appeared.
Went out for dinner.
Came back and started everything back up as I normally do - Nothing. Checked and unchecked and rechecked settings, stood on one foot - Nothing.
Frankly it all started to a limited degree just before Mavericks era and has continued.   During this time I have become complacent with photos not working on any TV (before Yosemite perhaps monthly) however since several iPads came into our possession these have been my goto for images. The preferred method is of course several photo streams shared and not shared which work with acceptable results. Shared photo streams work to a certain level on any TV but certainly not quickly.
May I also add screen savers on TV's & iMac will default to National Geographic often and impossible to predict intervals - I'm beginning to Hate National Geographic. On my iMac I found the folder of images and replaced it with a single image warning me Yosemite has failed once again. I see this image weekly.
I can be reasonable confident the issues are not TV related nor internal network related, the root problem is OS X and the apps iPhoto and now Photos. Serving up content on all devices is instantaneous with a sustained data rate well above normal, except for images and only images.
To address your ponderation of external storage, no, I have heard of horror stories using external drives for photos.   Music, Video, TV... are all on external drives (7TB) & backed up to another set of drives. Time capsule is happy looking after images and documents.   My thoughts on the iCloud image storage was speaking aloud of perhaps a notion OS X might feel better or work better that I'm not aware, perhaps as well sparking a thought that photo library iCloud storage has a benefit. I will let Apple know of my situation and prepare myself to reinstall everything which I would like to avoid, I would have thought Photos might be fundamentally new but it appears it is using some remnant of iPhoto.

Photos missing from photo book

I have recently opened iPhoto and have gone to do another photo book/Project, and was just checking an older book I made and have noticed some photos are missing from the book/Project? They are also not in the Album with all the photos I used for the book? Does anyone have any idea where these could be? Could they have been removed from the iCloud? I do not remember deleting these images from iPhoto so is there any way of retreiving them from anywhere else?
Many thanks, Ian

and
Are they in an event anywhere?
What version of iPhoto and of the OS?
LN

Photos Not Syncing; Photos Missing From Albums, No Error Message, Running iTunes for Windows & iOS 7.1.2

I am having an issue with syncing my photos on my iOS devices running iOS 7.1.2, the two being an iPhone 4s and iPad 2 Wi-Fi + 3G.
When I sync photos, I keep on having photos turn up missing from entire albums. I have tried everything I can to resolve this issue from the support article titled <a href="http://support.apple.com/kb/TS3697">iTunes: Unable to sync photos</a>, and nothing has successfully worked in any kind of permanent form. I have even gone so far as to sync albums individually with a limit of around 400-500 total photos per sync, (give or take), and tried using what very little options I have on the photos tab for my devices in iTunes to essentially trick the devices to sync the missing photos. Despite this, iTunes still fails to sync newly added photos from the source location.
I have even made the attempt of re-installing iOS 7 on both devices, and restoring from backup. Again with no avail.
My best guess for my iPhone is that as it is a 16 GB, not all of 15.6 GB of photos will sync to the device, (go figure), but that doesn't explain why recent photos aren't added OR why my iPad 2 of 64 GB has missing photos.
As of this post, I have an estimated 38,940 files, spread across 1,703 folders, (a large amount of folders being in some of the folders; from my knowledge never being more than two folders in). They are all in one dedicated folder on a hard drive I've dedicated to iTunes and music related files, (for the sake of AVOIDING this kind of nonsense, I might add).
As for the system OS and iTunes, I am running Windows 7 64 bit, and I am using iTunes 11.2.2.3, but will have updated to iTunes 11.3 by the time anyone responds.

I have the exact same problem.
Same kind of photos/videos taken with the same camera randomly sync.
Did 11.3 fix this issue?
Sincerely

Now I'm just ****** off - original photos missing from iPhoto

Ok.
So I had this problem the other day after upgrading to iPhoto 6 (see here: http://discussions.apple.com/thread.jspa?threadID=406534&tstart=0)
That seemed to get solved from the information provided.
OK, great. So today, I'm flipping through some albums, and I discover, much to my chagrin, that some photos (all of which appear to be from 2000/2001) have thumbnails, but no longer have the photos attached.
And before you say, "hey, do you have the apple support framework 1.4?" why yes, I've already checked.
And before you say, "hey, did you try rotating/exporting/dragging the photos to your desktop?" Why yes, I've already tried.
As a matter of fact, when I try to go into the iphoto library file structure itself, and open some of these older photos (after searching around for them because ever since the upgrade, I appear to have about 800 different files in my iphoto folder), I get a message that the image either doesn't exist or is corrupt.
Speaking of the file structure, This is a list of what I get now when I open the pictures folder in finder:
2000 (folder)
2001 (folder)
2002 (folder)
2003 (folder)
2004 (folder)
2005 (folder)
AlbumData.xml
bdayfun.jpg
Data (folder)
Dir.data
iPhoto.ipspot
iPhotoLock.data
iPod Photo Cache (folder)
Library.cache
Library.data
Library.iPhoto
Library6.iPhoto
Modified (folder - NOTE: THIS DOES HAVE AN INTERNAL FOLDER FOR 2006, BUT NONE FOR 2000 0R 2001)
Original (folder - same as "Modified")
Thumb32Segment.data
Thumb64Segment.data
ThumbJPGSegment.data
All of the photos (so far) that appear to not open are from 2001 and earlier. They are also photos that were taken with an old digital camera, and have file names such as "3 - 141" rather than the more current file naming conventions (but I didn't name these photos - iPhoto did, based on the original roll imports.
I'm finding it extremely frustrating that iPhoto wasn't upgraded in a way that took into account how previous versions of iPhoto itself worked!.
Nevermind that I've submitted multiple bug reports about the fact that iPhoto continues to crash every time I try to empty the trash folder, and have heard not a peep out of Apple.
iMac G5; PowerBook G4 Mac OS X (10.4.4)

Hi Samantha,
I know it must be frustrating. there is some info in the iPhoto Help files for missing photos:
"What to do about a missing photo
When you import or edit photos in iPhoto, they are saved in the iPhoto Library folder, located in the Pictures folder on your computer.
If you move, delete, or otherwise change a photo in the iPhoto Library folder, and then open the iPhoto application and try to edit or use that photo, iPhoto may not be able to find it. You will see the missing photo indicator instead (shown below).
To find or replace a missing photo:
If you have the original photo file, either on a CD or on your computer, just import it again into iPhoto. For more information, see Related Topics below.
If you don't have the original photo, or you are trying to find an edited version, try one of the following options.
Click your computer's Trash icon (not iPhoto Trash) and see if the photo is still in there.
Do a search.
To search within the iPhoto Library folder, open your Pictures folder and then open your iPhoto Library folder. From there, click Command-F, choose Images from the Any pop-up menu, and enter a search term.
To search all your files and folders, in the Finder, choose File > Find and enter a search term.
IMPORTANT: When you find the photo file, don't drag it directly into the iPhoto Libary folder. Save it to your desktop, then import it back into iPhoto from there.
If you don't know the file name, try going back to the original iPhoto Library folder and look at the other images. If one is missing in a numerical order, it may be the photo you're looking for and you can search for it. If that doesn't work, try searching on the date you think you moved the file, or the date you last edited it."
As far as your file structure, those loose year folders (if empty) can be deleted or dragged to the trash.
If the Year folders have photos in them that are missing from your library, drag them to the desktop and import the photos into iPhoto.
Here is how the library should look and what the folders contain.
iPhoto 6 Library folder in the Finder
As you can see the structure is now related to rolls. Rolls are created for each folder you import and each import session from a camera.
It is very easy to change the names of film rolls within iPhoto to make them easier to find images within. Open the info panel in iPhoto by clicking on the "i" icon. Once it is opened, click on the roll title in the viewing window.
Click on the word "title" in the info pane and type in your new title. I like to use a date and text format such as 12/25/05 Christmas at Mom's, 1/05/06 my birthday, etc. Once the roll names are changed within iPhoto, they are also changed within the Finder, making it easy to locate an image.
When importing from a camera, make sure you name the roll with a date and text before the import.
As far as the trash is concerned, move most of the photos back into the library and delete a few at a time, then empty iPhoto's trash.
Some people have found success on making sure the trash folder is highlighted then go to iPhoto>empty trash.

Photos missing from icloud

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