Photos not working--apple refuses to help me--wait till you hear why!
So on my new classic, half of my photos don't show up properly--it seems to be any photo I took w/ my Digital Rebel XT. They show up in the iPod-slowing menu animations...every thumbnail shows up in the thumbnail list...but when I view the album, they just show up as black slides. I can scroll thru the album and if non-Digital Rebel photos are in the same folder, they show up fine. Every single photo worked perfectly fine on my 5G.
So I call Apple and explain the problem. And they tell me they are unable to help me with this because the photos I'm using could have been pirated. They could get in serious trouble if they help me figure out what's wrong. They said the photos feature should be considered an "unsupported feature" and they can only assist with syncing photos.
I said you're joking. People play pirated music on their iPods way more than they pirate photos. If I had called because music wouldn't play on the iPod, does that mean they'd refuse to help me? She told me that they would only be able to help me if it were iTunes store purchased music that wouldn't play.
She suggested I visit the Apple website and the discussion boards and try to figure out why it's not working. SO HERE I AM, does anybody know why this may be happening? To recap: it seems to be photos from the Digital Rebel, they show up in all menu animations and as thumbnails, and they displayed perfectly on my 5G iPod.
Zach
Thanks for letting me know someone else's work.
sRGB is Standard RGB right? If so, then according to Explorer, my photos are too. I also just tried changing something to Apple RGB thru Photoshop...it didn't work either.
I also don't have the full versions on the iPod, but I tried it both ways--they didn't work either way.
I agree that it seems unlikely this is a problem plaguing everyone. What I dont get though is why the same photos play just fine on my 5G, and even show up in the menu animations on the 6G. I'm using the exact same computer, exact same setup for both iPods. Ugh...so frustrating!!
Is it possible the iPod could just be defective? That doesn't feel like the problem here, but iono...? I've also been experiencing the slow menus and pauses some of us are discussing in another thread, but that seems to have improved as I keep using it.
Thanks
Zach
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