Photos received though imessage show as "downloading" but do not open. How do I fix this?

I purchased an iPhone 5S yesterday and I am unable to receive photos through imessage. When they are received it says that they are downloading, but they never open.
So far, I have reset "Network Settings", rebooted and hard booted the phone but it is still not working....  Please help

Howdy Spoilednluvnit2,
Thanks for using the Apple Support Communities.
I'm sorry to see the iMessage issue you're having with your new iPhone.  There are some additional troubleshooting steps I'd like you to follow, linked to below.
If you can't send or receive messages on your iPhone, iPad, or iPod touch - Apple Support
Have a good one,
Alex H.

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