Photoshop 5.5 and 1TB hd

We had PS 5.5 working on Win7 x 64, 1TB hard drive, but something ran (Reg Mechanic?) and it doesn't open at all any more (scratch disk full error, of course). We had the scratch disk set to an external 250Mb hard drive and it was working fine. Something changed though and now it doesn't open at all.
We tried holding cntrl-alt while PS starts up, to change the scratch disk location, but it doesn't 'take'. It won't keep the external hd location long enough to even open, then it just goes back to the scratch disk full error. So, PS won't open at all now.
What are we missing that we had done before? Ideas? Somehow we had it running fine---as long as we always saved/tried to save to the <1TB external hard drive. Thanks.

Do you mean you reset the Preferences by pressing alt-ctrl-shift while starting?
http://blogs.adobe.com/crawlspace/2012/07/photoshop-basic-troubleshooting-steps-to-fix-mos t-issues.html

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