Photoshop 7 compatibility with Vista 64

I just purchased a new Dell studio computer with Vista 64 OS and Photoshop Elements 7 preloaded. I cannot get editor to work at all and organizer will not import photos from my camera. I have followed techs' instructions from Adobe and Dell to no avail. After many frustrating hours I went to the windows website and discovered Photoshop Elements7 is not compatible with Vista 64. It would have been nice if the Dell salesman had told me this. Anyway, I have paid for this software which I can't use and Dell will not give me a refund since the software is preloaded. I am considering a trial download of Corel Paint Shop Pro Photo X2 to see if it will work with the Vista OS.

Many people have reported that PSE 7 works well on Vista 64.   While Adobe has stated explicitly in writing that it does not support earlier versions of PSE on Vista 64, it has not put that in writing for PSE 7. A couple of people have reported that Adobe support says that it is not supported, though Adobe customer support is often mistaken about many things.
Did you actually contact Adobe technical support, and did they work with you?   I'm guessing that Adobe business development did the deal with Dell to distribute PSE 7 on Dell Vista 64 computers without consulting customer support, which doesn't want to support Vista 64, and now Adobe is just trying to ignore the mess they created.
When you say "organizer will not import photos from my camera", do you mean that the Adobe Photo Downloader does not launch when you plug in the camera or card? That is one thing that is known not to work on Vista 64, due ot a Windows limitation.   Have you tried importing the photos by doing File > Get Photos And Videos > From Files And Folders?   What happens when you do that?
With respect to the Editor, you could look at these troubleshooting steps, the first of which are quite simple:
http://www.johnrellis.com/psedbtool/photoshopelements-6-7-faq.htm#_Troubleshooting_Editor_ crashes
They combine the knowledge from these forums with the Adobe tech notes and are more complete than what most Adobe support people have access to. You might try working through all the steps, and even if you've tried something similar before, try the steps exactly as written here.

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Message was edited by: bht-at-Home

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