Photoshop all of the sudden printing a solid black "box"

Hello!
I have a few users who use CS3 to do some marketing-work. Not quite sure what they exactly are doing, but they are using Photoshop, InDesign etc. at least.
Both computers are running XP SP3 with the newest updates for CS3.
Yesterday a problem started occuring, when they were printing. One of them opened two files, each about 50 MB - pressed "print" (as she always does) and instead of two pictures, like one would expect, out came one picture and one solid black box, where the picture was supposed to be.
The other one had 10 images open and same symptoms. First one printed nicely, the last 9 came out as black boxes. Keep in mind, that they have been doing this for quite some time now, without any problems what so ever.
My first thought was that the printer (HP Laserjet 5550) couldn't handle the big images, so I asked them to print on our Xerox Docucolor 240. Same problem! That leads me to believe, that there's a setting somewhere, they've activated - sorta like the one, that makes all text black.
If you need any additional info, please tell me :-) Also, I would be glad to scan one of the black boxes in for you, if you need to see it.
Thank you in advance!
Thomas

Thank you for your effort in explaining this in a more simple way hehe..
I have forwarded your suggestion to the users in question. I'm not sure, they will be able to test it today, since it's almost 2 PM here (and time for weekend). But as soon as I know whether or not it helped, I'll be sure to let you know.
Regards
Thomas

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Photoshop all of the sudden printing a solid black "box"

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