Photoshop and illustrator crashing on startup
Hi,
I'm getting the error message below when I start up photoshop. The same thing happens with illustrator. My laptop is 4 years old and behaving strangely recently, so I decided to do a restore from time machine. It's had no effect on the adobe issue though.
Any ideas on how to fix it?
Thanks
Process: Adobe Photoshop CS6 [2620]
Path: /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/MacOS/Adobe Photoshop CS6
Identifier: com.adobe.Photoshop
Version: ??? (???)
Code Type: X86-64 (Native)
Parent Process: launchd [252]
Date/Time: 2014-04-29 08:06:40.032 +0100
OS Version: Mac OS X 10.6.8 (10K549)
Report Version: 6
Interval Since Last Report: 247426 sec
Crashes Since Last Report: 11
Per-App Crashes Since Last Report: 5
Anonymous UUID: F9DD2D27-99D7-4D2B-BE64-6A7293C6439D
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Crashed Thread: 0
Dyld Error Message:
Library not loaded: @executable_path/../Frameworks/Cg.framework/Cg
Referenced from: /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/MacOS/Adobe Photoshop CS6
Reason: no suitable image found. Did find:
/Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/MacOS/../Frameworks/Cg.framework/Cg: mach-o, but wrong architecture
/Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/MacOS/../Frameworks/Cg.framework/Cg: mach-o, but wrong architecture
Binary Images:
0x7fff5fc00000 - 0x7fff5fc3bdef dyld 132.1 (???) <DB8B8AB0-0C97-B51C-BE8B-B79895735A33> /usr/lib/dyld
Model: MacBookPro8,1, BootROM MBP81.0047.B27, 2 processors, Intel Core i5, 2.3 GHz, 8 GB, SMC 1.68f99
Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 512 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 5.100.198.104.5)
Bluetooth: Version 2.4.5f3, 2 service, 12 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: Hitachi HTS545032B9A302, 298.09 GB
Serial ATA Device: MATSHITADVD-R UJ-898, 7.95 GB
USB Device: FaceTime HD Camera (Built-in), 0x05ac (Apple Inc.), 0x8509, 0xfa200000 / 3
USB Device: Hub, 0x0424 (SMSC), 0x2513, 0xfa100000 / 2
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 5
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x821a, 0xfa113000 / 9
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0246, 0xfa120000 / 4
USB Device: Hub, 0x0424 (SMSC), 0x2513, 0xfd100000 / 2
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0xfd110000 / 3
That looks like your installation is corrupt. You need to uninstall and reinstall the applications.
Similar Messages
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Photoshop and Illustrator crash when printing
Hi
When I click on Print I get the message "Adobe Photoshop CS6 has stopped Working" with a button close program.
This is a new error as it has been fine in the past.
Its running in Windows 7 64bit, I have tried changing the default printer and restarting the PC to no avail.
All the other Apps print fine
Has anyone got any idea what the issue could be?
Thanks
MartCant get the Alt key to work (click on print hold down alt key) nothing changes!
Mart
Crash report
Faulting Application Path: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: Photoshop.exe
Application Version: 13.0.1.34
Application Timestamp: 5269b25c
Fault Module Name: StackHash_1312
Fault Module Version: 6.1.7601.18247
Fault Module Timestamp: 521eaf24
Exception Code: c0000374
Exception Offset: 00000000000c4102
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 2057
Additional Information 1: 1312
Additional Information 2: 13129e123f36593daeb7b24571f02a5e
Additional Information 3: 7ea9
Additional Information 4: 7ea901c21235c7119898cf304202b16d -
Help
in this for 3 and a half hours now and really nervous bout it.
adobe photoshop cc 2014 crashes at startup /
solely photoshop : lightroom illustrator indesign okay /
GC driver up to date (nvidia 740M) /
windows 8 /
uninstalled software and reinstalled from creative cloud app /
disconnected profil creative cloud and reconnect /
moved preferences out /
I just have installed a fresh OS windows 8 and nothing but the adobe apps /
nothing solved /error report ready to send
(edit)
funny cannot send the image of the errors because i DO NOT have a photoshop working version !)
(did the screen copy, exported in jpeg srgb from illustrator)exported the error log from lightroom still not working as it seems like the file (it's a screenshot) is more than a 8mo size file !
i ignored i was using a 8k screen till now
please help
Cheers,
Arnaud. -
trying to download indesign for mac, photoshop and illustrator trial which i require immediately but your website is crashing/saying there is an error. Can you please advise when this will be rectified?
WHatever issues you have are specifuc to your local system, not Adobe. Since you have not provided any shred of useful,technical details such as system info nobody can tell you anything.
Mylenium -
I am using Adobe Suite CS4 and have had no problems with it until today. InDesign, Photoshop and Illustrator keep crashing!! I've uninstalled and reinstalled to no avail. I've also cleared the cache. Help!
Ok, thanks for your help. I believe I pasted all the info from your answer. Since Photoshop and inDesign are crashing as well, will you need that too?
May 8 16:04:41 iMac com.apple.launchd.peruser.501[126] ([0x0-0x4d04d].com.adobe.illustrator[493]): Job appears to have crashed: Segmentation fault: 11
May 8 16:04:42 iMac ReportCrash[496]: Saved crash report for Adobe Illustrator[493] version 367 (14.0.0) to /Users//Library/Logs/DiagnosticReports/Adobe Illustrator_2014-05-08-160442_-iMac.crash
May 8 16:04:42 -iMac ReportCrash[496]: Removing excessive log: file://localhost/Users/xxxxxx/Library/Logs/DiagnosticReports/Adobe%20Illustrato r_2014-05-06-152657_-iMac.crash
Process: Adobe Illustrator [273]
Path: /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
Version: 367 (14.0.0)
Code Type: X86 (Native)
Parent Process: launchd [131]
Date/Time: 2014-05-06 15:29:44.038 -0700
OS Version: Mac OS X 10.7.5 (11G63b)
Report Version: 9
Interval Since Last Report: 353 sec
Crashes Since Last Report: 6
Per-App Interval Since Last Report: 11182846 sec
Per-App Crashes Since Last Report: 7
Anonymous UUID:
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00000000ffffff5a
VM Regions Near 0xffffff5a:
--> shared memory 00000000ffff0000-00000000ffff2000 [ 8K] r-x/r-x SM=SHM
Application Specific Information:
objc[273]: garbage collection is OFF
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 AdobePDFL 0x024104cd ASrealloc + 737
1 AdobePDFL 0x0236f588 CosDocEnumEOFs + 27326
2 AdobePDFL 0x0236d907 CosDocEnumEOFs + 20029
3 AdobePDFL 0x0236fd46 CosDocEnumEOFs + 29308
4 AdobePDFL 0x0227d782 ASTextIsEmpty + 1146
5 AdobePDFL 0x0212779f PDFontPSFlushIncrGlyphList + 65853
6 AdobePDFL 0x02127966 PDFontPSFlushIncrGlyphList + 66308
7 AdobePDFL 0x02129f93 PDFontPSFlushIncrGlyphList + 76081
8 AdobePDFL 0x0212cae6 PDFontPSFlushIncrGlyphList + 87172
9 AdobePDFL 0x02111b26 PDFLPrintDoc + 6322
10 AdobePDFL 0x021dccac PDSetHostEncoding + 2412
11 AdobePDFL 0x021dce02 PDSetHostEncoding + 2754
12 AdobePDFL 0x02114eba PDFLInitFriends + 2122
13 AdobePDFL 0x021149c8 PDFLInitFriends + 856
14 com.adobe.illustrator.plugins.PDF Suite 0x16884096 PluginMain + 163654
15 com.adobe.illustrator.plugins.PDF Suite 0x16883b61 PluginMain + 162321
16 com.adobe.illustrator.plugins.PDF Suite 0x168840f2 PluginMain + 163746
17 com.adobe.illustrator.plugins.PDF Suite 0x16862872 PluginMain + 26402
18 com.adobe.illustrator.plugins.PDF Suite 0x16862c7b PluginMain + 27435
19 com.adobe.illustrator.plugins.PDF Suite 0x1685c1f3 PluginMain + 163
20 com.adobe.illustrator 0x006a93ff 0x1000 + 6980607
21 com.adobe.illustrator 0x006a89c6 0x1000 + 6977990
22 com.adobe.illustrator 0x00586d75 0x1000 + 5791093
23 com.adobe.illustrator 0x00586e2d 0x1000 + 5791277
24 com.adobe.illustrator 0x0052f513 0x1000 + 5432595
25 com.adobe.illustrator 0x00539777 0x1000 + 5474167
26 com.adobe.illustrator 0x0053d599 0x1000 + 5490073
27 com.adobe.illustrator 0x00515187 0x1000 + 5325191
28 com.adobe.illustrator 0x00b0517a AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 524022
29 com.adobe.illustrator 0x00a181df AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 43387
30 com.adobe.illustrator 0x0004210a 0x1000 + 266506
31 com.adobe.illustrator 0x0053c893 0x1000 + 5486739
32 com.adobe.illustrator 0x0053a574 0x1000 + 5477748
33 com.adobe.illustrator 0x00b03d77 AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 518899
34 com.adobe.illustrator.plugins.PDF Format 0x10122118 0x1010f000 + 78104
35 com.adobe.coretech.adm 0x0dd83d85 0xdd7b000 + 36229
36 com.adobe.coretech.adm 0x0dd8c62f 0xdd7b000 + 71215
37 com.adobe.coretech.adm 0x0dd8d7fb 0xdd7b000 + 75771
38 com.adobe.coretech.adm 0x0ddd5871 0xdd7b000 + 370801
39 com.adobe.coretech.adm 0x0dd93c53 0xdd7b000 + 101459
40 com.adobe.illustrator.plugins.PDF Format 0x101200bd 0x1010f000 + 69821
41 com.adobe.illustrator.plugins.PDF Format 0x1011a56a 0x1010f000 + 46442
42 com.adobe.illustrator.plugins.PDF Format 0x101442e7 PluginMain + 2927
43 com.adobe.illustrator.plugins.PDF Format 0x1014391e PluginMain + 422
44 com.adobe.illustrator 0x006a93ff 0x1000 + 6980607
45 com.adobe.illustrator 0x006a89c6 0x1000 + 6977990
46 com.adobe.illustrator 0x00586d75 0x1000 + 5791093
47 com.adobe.illustrator 0x0047021d 0x1000 + 4649501
48 com.adobe.illustrator 0x00473190 0x1000 + 4661648
49 com.adobe.illustrator 0x0027b1dc 0x1000 + 2597340
50 com.adobe.illustrator 0x0027bb3b 0x1000 + 2599739
51 com.adobe.illustrator 0x0027bf0d 0x1000 + 2600717
52 com.adobe.illustrator 0x000a2ad9 0x1000 + 662233
53 com.adobe.illustrator 0x000a24ea 0x1000 + 660714
54 com.adobe.illustrator 0x000a263a 0x1000 + 661050
55 com.apple.AE 0x91fb8e0b InvokeAEEventHandlerUPP + 29
56 com.adobe.illustrator.plugins.Scripting Support 0x0e3794e6 0xe359000 + 132326
57 com.adobe.illustrator.plugins.Scripting Support 0x0e3f4dcb PluginMain + 605
58 com.apple.AE 0x91fa3045 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned long, unsigned char*) + 202
59 com.apple.AE 0x91f8cb67 _ZL25dispatchEventAndSendReplyPK6AEDescPS_ + 43
60 com.apple.AE 0x91f8ca54 aeProcessAppleEvent + 253
61 com.apple.HIToolbox 0x93410a86 AEProcessAppleEvent + 103
62 com.apple.HIToolbox 0x9359ead1 AEProcessEvent + 162
63 com.apple.HIToolbox 0x9349752f HIStdAppHandler::HandleEvent(OpaqueEventHandlerCallRef*, TCarbonEvent&) + 181
64 com.apple.HIToolbox 0x934984ce TEventHandler::EventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 58
65 com.apple.HIToolbox 0x9358bc0c _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
66 com.apple.HIToolbox 0x93407313 _ZL23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec + 1602
67 com.apple.HIToolbox 0x93406790 _ZL30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14H andlerCallRec + 482
68 com.apple.HIToolbox 0x934065a8 SendEventToEventTargetWithOptions + 75
69 com.apple.HIToolbox 0x9341c1c6 _ZL29ToolboxEventDispatcherHandlerP25OpaqueEventHandlerCallRefP14OpaqueEventRef Pv + 3152
70 com.apple.HIToolbox 0x934077ce _ZL23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec + 2813
71 com.apple.HIToolbox 0x93406790 _ZL30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14H andlerCallRec + 482
72 com.apple.HIToolbox 0x9341b571 SendEventToEventTarget + 76
73 com.adobe.illustrator 0x00080d3e 0x1000 + 523582
74 com.apple.HIToolbox 0x9358bc0c _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
75 com.apple.HIToolbox 0x93407313 _ZL23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec + 1602
76 com.apple.HIToolbox 0x93406790 _ZL30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14H andlerCallRec + 482
77 com.apple.HIToolbox 0x934065a8 SendEventToEventTargetWithOptions + 75
78 com.apple.HIToolbox 0x9341c1c6 _ZL29ToolboxEventDispatcherHandlerP25OpaqueEventHandlerCallRefP14OpaqueEventRef Pv + 3152
79 com.apple.HIToolbox 0x934077ce _ZL23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec + 2813
80 com.apple.HIToolbox 0x93406790 _ZL30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14H andlerCallRec + 482
81 com.apple.HIToolbox 0x9341b571 SendEventToEventTarget + 76
82 com.apple.HIToolbox 0x9358ba58 ToolboxEventDispatcher + 82
83 com.apple.HIToolbox 0x9358bb87 RunApplicationEventLoop + 236
84 com.adobe.illustrator 0x00080f83 0x1000 + 524163
85 com.adobe.illustrator 0x000d84ab 0x1000 + 881835
86 com.adobe.illustrator 0x000a2cd2 0x1000 + 662738
87 com.adobe.illustrator 0x00003672 0x1000 + 9842
88 com.adobe.illustrator 0x00003599 0x1000 + 9625
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x95f0a90a kevent + 10
1 libdispatch.dylib 0x96fb6e04 _dispatch_mgr_invoke + 969
2 libdispatch.dylib 0x96fb5853 _dispatch_mgr_thread + 53
Thread 2:
0 libsystem_kernel.dylib 0x95f0a02e __workq_kernreturn + 10
1 libsystem_c.dylib 0x95542ccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x955446fe start_wqthread + 30
Thread 3:
0 libsystem_kernel.dylib 0x95f0a02e __workq_kernreturn + 10
1 libsystem_c.dylib 0x95542ccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x955446fe start_wqthread + 30
Thread 4:
0 libsystem_kernel.dylib 0x95f0983e __psynch_cvwait + 10
1 libsystem_c.dylib 0x95544e78 _pthread_cond_wait + 914
2 libsystem_c.dylib 0x954ec82a pthread_cond_wait + 48
3 com.adobe.amt.services 0x047c9552 AMTConditionLock::LockWhenCondition(int) + 46
4 com.adobe.amt.services 0x047c4995 _AMTThreadedPCDService::PCDThreadWorker(_AMTThreadedPCDService*) + 115
5 com.adobe.amt.services 0x047c95b0 AMTThread::Worker(void*) + 20
6 libsystem_c.dylib 0x95540ed9 _pthread_start + 335
7 libsystem_c.dylib 0x955446de thread_start + 34
Thread 5:
0 libsystem_kernel.dylib 0x95f0983e __psynch_cvwait + 10
1 libsystem_c.dylib 0x95544e78 _pthread_cond_wait + 914
2 libsystem_c.dylib 0x95544f7b pthread_cond_timedwait_relative_np + 47
3 com.apple.CoreServices.CarbonCore 0x9ad0f3a7 TSWaitOnConditionTimedRelative + 178
4 com.apple.CoreServices.CarbonCore 0x9ad0f11d TSWaitOnSemaphoreCommon + 490
5 com.apple.CoreServices.CarbonCore 0x9ad0ef2e TSWaitOnSemaphoreRelative + 24
6 com.apple.CoreServices.CarbonCore 0x9ad84398 TimerThread + 292
7 libsystem_c.dylib 0x95540ed9 _pthread_start + 335
8 libsystem_c.dylib 0x955446de thread_start + 34
Thread 6:
0 libsystem_kernel.dylib 0x95f0983e __psynch_cvwait + 10
1 libsystem_c.dylib 0x95544e21 _pthread_cond_wait + 827
2 libsystem_c.dylib 0x954f542c pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x9ad9de62 TSWaitOnCondition + 124
4 com.apple.CoreServices.CarbonCore 0x9ad0f37d TSWaitOnConditionTimedRelative + 136
5 com.apple.CoreServices.CarbonCore 0x9ad7167f MPWaitOnQueue + 200
6 AdobeACE 0x0130a38d 0x12d9000 + 201613
7 AdobeACE 0x01309d85 0x12d9000 + 200069
8 com.apple.CoreServices.CarbonCore 0x9ad725e0 PrivateMPEntryPoint + 68
9 libsystem_c.dylib 0x95540ed9 _pthread_start + 335
10 libsystem_c.dylib 0x955446de thread_start + 34
Thread 7:
0 libsystem_kernel.dylib 0x95f0983e __psynch_cvwait + 10
1 libsystem_c.dylib 0x95544e21 _pthread_cond_wait + 827
2 libsystem_c.dylib 0x954f542c pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x9ad9de62 TSWaitOnCondition + 124
4 com.apple.CoreServices.CarbonCore 0x9ad0f37d TSWaitOnConditionTimedRelative + 136
5 com.apple.CoreServices.CarbonCore 0x9ad7167f MPWaitOnQueue + 200
6 AdobeACE 0x0130a38d 0x12d9000 + 201613
7 AdobeACE 0x01309d85 0x12d9000 + 200069
8 com.apple.CoreServices.CarbonCore 0x9ad725e0 PrivateMPEntryPoint + 68
9 libsystem_c.dylib 0x95540ed9 _pthread_start + 335
10 libsystem_c.dylib 0x955446de thread_start + 34
Thread 8:
0 libsystem_kernel.dylib 0x95f0983e __psynch_cvwait + 10
1 libsystem_c.dylib 0x95544e21 _pthread_cond_wait + 827
2 libsystem_c.dylib 0x954f542c pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x9ad9de62 TSWaitOnCondition + 124
4 com.apple.CoreServices.CarbonCore 0x9ad0f37d TSWaitOnConditionTimedRelative + 136
5 com.apple.CoreServices.CarbonCore 0x9ad7167f MPWaitOnQueue + 200
6 AdobeACE 0x0130a38d 0x12d9000 + 201613
7 AdobeACE 0x01309d85 0x12d9000 + 200069
8 com.apple.CoreServices.CarbonCore 0x9ad725e0 PrivateMPEntryPoint + 68
9 libsystem_c.dylib 0x95540ed9 _pthread_start + 335
10 libsystem_c.dylib 0x955446de thread_start + 34
Thread 9:
0 libsystem_kernel.dylib 0x95f07c22 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x95f071f6 mach_msg + 70
2 com.macromedia.Flash Player.authplaylib 0x1390763e ExternalPlayer_Initialize + 1865604
3 libsystem_c.dylib 0x95540ed9 _pthread_start + 335
4 libsystem_c.dylib 0x955446de thread_start + 34
Thread 10:
0 libsystem_kernel.dylib 0x95f0983e __psynch_cvwait + 10
1 libsystem_c.dylib 0x95544e78 _pthread_cond_wait + 914
2 libsystem_c.dylib 0x954ec82a pthread_cond_wait + 48
3 com.macromedia.Flash Player.authplaylib 0x13733ba6 0x1344c000 + 3046310
4 com.macromedia.Flash Player.authplaylib 0x13755f81 ExternalPlayer_Initialize + 90311
5 com.macromedia.Flash Player.authplaylib 0x13733f98 0x1344c000 + 3047320
6 libsystem_c.dylib 0x95540ed9 _pthread_start + 335
7 libsystem_c.dylib 0x955446de thread_start + 34
Thread 11:
0 libsystem_kernel.dylib 0x95f0983e __psynch_cvwait + 10
1 libsystem_c.dylib 0x95544e78 _pthread_cond_wait + 914
2 libsystem_c.dylib 0x954ec82a pthread_cond_wait + 48
3 com.macromedia.Flash Player.authplaylib 0x13733ba6 0x1344c000 + 3046310
4 com.macromedia.Flash Player.authplaylib 0x13755f81 ExternalPlayer_Initialize + 90311
5 com.macromedia.Flash Player.authplaylib 0x13733f98 0x1344c000 + 3047320
6 libsystem_c.dylib 0x95540ed9 _pthread_start + 335
7 libsystem_c.dylib 0x955446de thread_start + 34
Thread 12:
0 libsystem_kernel.dylib 0x95f0983e __psynch_cvwait + 10
1 libsystem_c.dylib 0x95544e78 _pthread_cond_wait + 914
2 libsystem_c.dylib 0x954ec82a pthread_cond_wait + 48
3 com.macromedia.Flash Player.authplaylib 0x13733ba6 0x1344c000 + 3046310
4 com.macromedia.Flash Player.authplaylib 0x13755f81 ExternalPlayer_Initialize + 90311
5 com.macromedia.Flash Player.authplaylib 0x13733f98 0x1344c000 + 3047320
6 libsystem_c.dylib 0x95540ed9 _pthread_start + 335
7 libsystem_c.dylib 0x955446de thread_start + 34
Thread 13:
0 libsystem_kernel.dylib 0x95f0983e __psynch_cvwait + 10
1 libsystem_c.dylib 0x95544e78 _pthread_cond_wait + 914
2 libsystem_c.dylib 0x954ec82a pthread_cond_wait + 48
3 com.macromedia.Flash Player.authplaylib 0x13733ba6 0x1344c000 + 3046310
4 com.macromedia.Flash Player.authplaylib 0x13755f81 ExternalPlayer_Initialize + 90311
5 com.macromedia.Flash Player.authplaylib 0x13733f98 0x1344c000 + 3047320
6 libsystem_c.dylib 0x95540ed9 _pthread_start + 335
7 libsystem_c.dylib 0x955446de thread_start + 34
Thread 14:
0 libsystem_kernel.dylib 0x95f07d36 mach_wait_until + 10
1 libsystem_c.dylib 0x954ee439 nanosleep + 388
2 com.adobe.illustrator.plugins.Scripting Support 0x0e46489d PluginMain + 458031
3 com.adobe.illustrator.plugins.Scripting Support 0x0e4648fd PluginMain + 458127
4 com.adobe.illustrator.plugins.Scripting Support 0x0e468402 PluginMain + 473236
5 com.adobe.illustrator.plugins.Scripting Support 0x0e464bbf PluginMain + 458833
6 libsystem_c.dylib 0x95540ed9 _pthread_start + 335
7 libsystem_c.dylib 0x955446de thread_start + 34
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0xffffff4a ebx: 0x0236f46a ecx: 0x0000000f edx: 0xbfff75ae
edi: 0xffffff4a esi: 0x00000642 ebp: 0xbfff7558 esp: 0xbfff7540
ss: 0x00000023 efl: 0x00010282 eip: 0x024104cd cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0xffffff5a
Logical CPU: 0
Binary Images:
0x1000 - 0xe8eff3 +com.adobe.illustrator (367 - 14.0.0) <F586A10F-F480-4783-A20B-C006B6321F47> /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
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Photoshop CC (2014) crashing on startup
Photoshop 2014 is crashing on startup after first time install.
Dialog appears "Adobe Photoshop CC 2014 has stopped working"
It seems to happen within seconds of startup about 80% of the time. Other times it will not crash for minutes.
Anyone have any ideas. Any help is very much appreciated.
Thanks
Details
OS = Windows 7
64bit
Event log
Faulting application name: Photoshop.exe, version: 15.0.0.58, time stamp: 0x536b438e
Faulting module name: aticaldd64.dll, version: 6.14.10.1607, time stamp: 0x4ea7647e
Exception code: 0xc0000005
Fault offset: 0x0000000000441382
Faulting process id: 0xe80
Faulting application start time: 0x01cf8bc9fd247791
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe
Faulting module path: C:\Windows\system32\aticaldd64.dll
Report Id: 44d6d48c-f7bd-11e3-892c-8c89a558c97bI did forward a copy of the crash dump to AMD, and yes I am hopeful that the next beta or RC will be more stable for my situation.
So, after creating a safety backup image of my primary partition, I have been trying to isolate the conditions which trigger the blue screen.
I cannot honestly say I have tried EVERY possible PS Performance combination. But I have changed the drawing mode to basic, and unchecked "Use Graphics Processor to Accelerate Computation”, and unchecked "Use OpenCL”. I experience blue screens with multiple performance settings, but I have not tried all of them….yet If you could suggest any specific setting I should play with, please let me know.
I have noticed that if PS CC 2014 is started when I have no other programs running, I have not yet bluescreened. To expand on information I omitted previously, the blue screens I experience happen immediately or within seconds of PS startup, whether it is called from LR5 or started up independently. I frequently have several other programs running concurrently; MS-Outlook, Visio, Photomatix, VmWare, etc. and have not been able to replicate the crashing when no other programs are running except for Lightroom and Photoshop. The blue screens are definitely triggered by PS startup, but if I can figure out the previously running program combinations which contribute to the crashing, I can probably modify my work habits for the time being. That would probably suffice until the hoped-for newer version of the Catalyst software is available. -
Illustrator crashes after startup before doing anything
Illustrator crashes after startup before doing anything... Creating new or opening a file...
I'm running Windows 7 Enterprise 64-bit and it is Illustrator v18 CC 2014. All other CC products seem to work fine.Hi GarethBLUE,
Can you please try following steps and she with us at
[email protected]
Define an environment variable AI_ENABLE_SAFE_MODE=1
Right click on This PC or My Computer
Click Properties
Select Advanced System Settings or Advance tab.
Click on Environment Variables... button.
Click New... button on the User variables section.
Enter AI_ENABLE_SAFE_MODE in the variable name.
Enter 1 in the variable value.
Click OK and OK and OK to close all dialogs.
Launch AI again
If crashes, Launch again, It should tell you Ai has detected a crash on last launch and will ask to perform diagnostics.
Please allow it to proceed.
If it crashes again, launch Ai again. See it gives you some message that Some item has been disabled.
Please continue from steps 3 to 5.
If you get to launch AI, please let us know
If not, please let us know, where you are stuck.
Sanjay. -
Photoshop and Illustrator CS6 updates fail
I have subscibed to Creative Cloud and the uodater tells me I have updates to apply to Photoshop and Illustrator CS6. I would like to have these updates as there is no guarantee I shall be able to afford the CC subscription forever. However every time I apply them they fail with error U44M1P7. According to the Adobe help document I need to download the standalone installers; I did this with Illustrator and it failed in exactly the same way. For Photoshop it says apply the update from within Photoshop, but I cannot even do that now as the program crashes on launch.
Run the Creative Cloud Cleaner Tool, let the application manager reinstall, try again.
Mylenium -
Photoshop CS3 Mac: Crashes on startup?
2007.05.26 Adobe Forum
Photoshop CS3 Mac: Crashes on startup?
Hi all!
I just today installed CS 3 Web Premium on my G5 (Dual 2.7GHz, 2GB RAM, Mac OS 10.4.9, all updates installed). The install seems to succeed, and I've activated the suite, and all the other applications launch without a problem. But Photoshop doesn't. It shows the splash screen and gets as far as "Initializing Suites" when it drops off the face of the earth, and I'm prompted to send a crash report to Adobe (done).
I've tried restarting the Mac, re-installing just Photoshop, and even creating a new Admin user and trying it there, but Photoshop still crashes in the same place. So it's apparently nothing in my user account or just a randomly mucked-up install.
I did a search here for "initializing suites" but nothing came up, and even Google found just one other report of a CS3 crash at exactly that point, so a) it's not common, but b) it's nevertheless not just me. Hmm.
Has anybody seen this? I'm funkified...
PresRamón is exaggerating.
First: find the uninstaller in the Applications/Utilities/Adobe Installers and TRY to run it even though you already deleted the application.
If it won't DO anything, go to Macinosh HD/Users/your username/Library/Preferences and delete the Adobe Photoshop CS3 Settings folder (and its content) PLUS the Adobe Photoshop CS3 Paths file in same location, PLUS the com.adobe.Photoshop.plist file in same location.
Then try to reinstall again.
If that doesn't work, run the cs3 clean again. Note that it is a script and that it asks you questions that you have to answer to and type in replies to for it to do anything. I fyou donät interact with it it won't do a thing. Note that it might clean out more adobe files than you would wish for.
There are instructions here
for how to unisntall the public beta of Photoshop CS3 but you might be able to follow those also for a non-beta. There are no instructions for manually removing Photoshop CS3 at the support center as far as I can see (on the other hand it is next to impossible to find anything on the support pages by doing a search.. search for Photoshop CS 3 for Mac and get articles about Illlustrator or CS...). -
Photoshop and illustrator won't work in my macbook pro
i tried installing photoshop and illustrator and can't seem to open the applications. i keep getting messages to reinstall the applications. is anyone else having these problems or is it just me? i'm not sure what i'm doing wrong. i was told that rosetta would help run these programs and they won't run.
I am using a MacPro, for 3 weeks now. I use CS1. When setting up the new computer it asked me if I wanted to copy data from another Mac. It was quick--did about 50 GB of data in under 2 hours--and I was able to instantly continue with my normal routine. It was WONDERFUL!
I've been using Illustrator a good bit since then and less so Photoshop. I've been having lots of crashes with Illustrator. It doesn't seem to play too well with Rosetta. But I know crashes are not uncommon for Illustrator on other operating systems and hardware. I was previously running CS1 on a G4 with 10.4.4 and had few problems with the programs. I've been reminded of the importance of frequent saving. I lost a file last week that was damaged beyond repair after the program crashed while the file was being saved.
Among applications that are legacy that I transferred to the new machine, Illustrator 10 and Photoshop 6 can both be opened on the machine, but I haven't done any test runs to see what happens. Illustrator kept trying to reopen files (using Open Recent File) with AI 10 instead of AI CS1, which was really strange, so I'm not using that feature. Much Classic/Carbon software I own will not run at all on the MacPro (QuarkXpress 5, Flash 5 included).
I think that Illustrator CS1 on the MacPro is more fitful. I use it with Panther on a G5 at work and it's relatively stable. I also did a software update yesterday that included a firmware update for the MacPro. I noticed things were much more stable on the machine last night, but it's too early to say that it partially or completely solved these operability problems.
I think we're just all on riding the new wave. There's bound to be some problems. Same thing happened when we all moved from OS 9 to OS 10, and with every interim upgrade some issues arise. -
Illustrator crashing on Startup
Hi there, is anyone experiencing Illustrator crashing on startup, and more importantly, solved the problem? I am running OSX 10.6.8, have set permssions to everyone, repaired disk permissions via Disk Utilities - but it still crashes. Any other ideas much appreciated.
- PetePlease perform steps 1-4, if it did work before mostly step 4 can solve your issue:
http://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html
http://help.adobe.com/en_US/illustrator/cs/using/WS714a382cdf7d304e7e07d0100196cbc5f-630ca .html#WS5631ebe4b42741f6-27ef1832129e9485608-8000
The Illustrator preferences file manages the commands and panel settings in Illustrator. When you open Illustrator, the positioning of panels and commands are stored in the Illustrator preferences file. If you want to restore the default settings for Illustrator or change the current settings, delete the Illustrator preferences. Illustrator automatically creates a preference file, when you restart Illustrator and save a file.
Please rename the directory:
<startup drive>/Users/<username>/Library/Preferences/Adobe Illustrator CS5 Settings/en_US*/ -
Tablet PC calibration error in Adobe Photoshop and Illustrator CS3 whilst in Extended Desktop Mode
Hey everyone!
I've run into a snag which hasn't bugged me before because I never used a second monitor, but now that I do, Photoshop and Illustrator don't function properly.
I am running my Adobe products on my Lenovo X61 Thinkpad Tablet, which is Wacom PenEnabled. It's got the basic digitizer pen and pen pressure features, no stylus tilt or anything.
Whenever I run Photoshop or Illustrator in Extended Desktop Mode so I can have a different window open on my external monitor and the Adobe app on my tablet screen, my stylus goes strange. It seems to think that the extended desktop is part of the Adobe window, so when I move my stylus to draw, the cursor will appear on the external monitor, usually proportionate to the size of the screen...ie. It interprets the external and tablet screens as one desktop and the top left corner of my tablet screen is the top left of my external, whilst the bottom right on tablet IS the bottom right on tablet, if that makes any sense...sorry.
So I can't draw anything in photosho unless I set it back to standard desktop mode, or mirrored desktop. I've searched over the net and these forums and I can't find a fix for this. I was walking in harvey norman the other day and the Wacom Cintiq 12" was there on display, and it had the same issue with extended desktop and photoshop.
Has anyone had this issue before and/or does anyone know of a fix for it? I'll keep searching around and playing with the computer until I fix it and I'll post any solutions I find here if noone else has one.
My system details are:
Abobe Photoshop CS3 10.0.0
Adobe Illustrator CS3 13.0.0
OS: Windows Vista Build 6001, Service Pack 1, 32bit
RAM: 2GB
HD: 18.2GB free Disk Space (out of 66.3GB on the Active Partition)
Video: Intel GMA: Mobile Intel(R) 965 Express Chipset FamilyI'm using an HP tx2011au tablet pc, using adobe flash cs3 and have the exact same problem. it becomes decalibrated only while the flash window is open, and only while flash has a file open, and only when using an extended desktop. even if flash is open and it has no files open it works fine.
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I created a file in Photoshop CS5 (a photo) and another in Illustrator CS5 (a graph) to place in my InDesign CS5 brochure. When the Photoshop and Illustrator files are placed in InDesign, they look blurry - whether viewed in InDesign, printed, or saved as a PDF. Can anyone give me some tips on how to fix this? Thanks!
Ask in the program forums
This forum is about the Cloud as a delivery process, not about using individual programs
If you start at the Forums Index http://forums.adobe.com/index.jspa
You will be able to select a forum for the specific Adobe product(s) you use
Click the "down arrow" symbol on the right (where it says ALL FORUMS) to open the drop down list and scroll -
How can I get photoshop and Illustrator CS5? I cannot see it anywhere. My computer(PC) can only use CS5
If you do not own a license for CS5 there is not much you can do to get it thru Adobe. They only sell current versions of their software (CS6 or Creative Cloud). You would need to find a third party vendor and take your chances with them.
If you do own a CS5 license you can download the software thru the following page and use your serial number to activate:
CS5 - http://helpx.adobe.com/creative-suite/kb/cs5-product-downloads.html -
In Need of a developer for Photoshop and Illustrator plugins
I am in need of a developer interested in developing plugins for Photoshop and Illustrator for a specific industry of Textiles and Fashion. Please contact me if you are a developer with experience in plugin development. [email protected]
Hmmm... I'm using JSF but it's my first project so I don't really know it's powers.
I instantiated all classes that will eventually populate the combo box (through reflection) and now I'm trying to find one which of the objects did the user select.
Would it be a problem for you to give me at least a rough scatch of what I should do?
I tried it like this:
in my managed bean:
public HtmlSelectOneMenu getProductsMenu() {
//instantiate and populate the list of products (prodlist)
for (Product p : prodlist){
optionlist.add(new SelectItem(p, p.getName()));
final UISelectItems items = new UISelectItems();
items.setValue(optionlist);
productsMenu.getChildren().add(items);
return productsMenu;
}and in my JSP:
<h:selectOneMenu binding="#{managedBean.productsMenu}" />but then, in the bean, when I try:
((Product)productsMenu.getValue())I get a Class cast exception. it says it can't can't cast String to Product...
What am I doing wrong?
Thank you!
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