Photoshop and Illustrator CS6 updates fail

I have subscibed to Creative Cloud and the uodater tells me I have updates to apply to Photoshop and Illustrator CS6. I would like to have these updates as there is no guarantee I shall be able to afford the CC subscription forever. However every time I apply them they fail with error U44M1P7. According to the Adobe help document I need to download the standalone installers; I did this with Illustrator and it failed in exactly the same way. For Photoshop it says apply the update from within Photoshop, but I cannot even do that now as the program crashes on launch.

Run the Creative Cloud Cleaner Tool, let the application manager reinstall, try again.
Mylenium

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Adobe Brings Retina Display Support To Photoshop And Illustrator CS6 As A Free Update For All Users

Adobe Brings Retina Display Support To Photoshop And Illustrator CS6
As A Free Update For All Users..... if this is TRUE then how Do I get it. My CS is HORRIBLE visually. Does ANYONE know anything encouraging about this issue with Adobe CS and Retina Display???

As pointed out by John T Smith, you should post the questions in the correct forums to get swift replies. However, yes Adobe has made its promise good and the blog to that effect is here:
<http://blogs.adobe.com/jkost/2013/01/retina-display-support-and-photoshop-cs6.html>
Good luck.

Why Photoshop and Illustrator CS6 are so slow on my MacBook Pro early 2011?

First of all sorry for my english
I recently installed Photoshop and Illustrator CS6 and they tend to lag even on just during normal work operations like zooming, opening a file, selecting a tool, browsing menus etc etc.
Cpu, Ram and Gpu usage are normal, I mean when I use these software there's at list 85% of free Cpu, 1GB of Ram still available, and 80% of free GPU. And I got 30GB left on my hardrive which is little but I believe is enough.
So I cannot believe this slow performance is due hardware limitations. There must be some driver issue or something else.
Anyone knows why CS6 is so slow?
Software version:
Photoshop CS6 13.0.1
Illustrator CS6 13.0.0
My Specs:
Os: Snow Leopard 10.6.8
Cpu: Intel Core i7 2.3 GHz
L2 Cache (per Core): 256 KB
L3 Cache: 8 MB
4GB ram
AMD Radeon HD 6750M

idunnoisok wrote:
I recently installed Photoshop and Illustrator CS6 and they tend to lag even on just during normal work operations like zooming, opening a file, selecting a tool, browsing menus etc etc.
... And I got 30GB left on my hardrive which is little but I believe is enough.
So I cannot believe this slow performance is due hardware limitations. There must be some driver issue or something else.
Anyone knows why CS6 is so slow?
Software version:
Photoshop CS6 13.0.1
Illustrator CS6 13.0.0
My Specs:
Os: Snow Leopard 10.6.8
Cpu: Intel Core i7 2.3 GHz
L2 Cache (per Core): 256 KB
L3 Cache: 8 MB
4GB ram
AMD Radeon HD 6750M
My experience is that Photoshop can demand and use prodigious amounts of memory and disk space, much more than one might expect from the size of the files being worked on. While I don't have direct experience with CS6, my daughter uses CS4 on a Macbook Air with 4 GB memory and she had 100 GB free (on a 250 GB solid state drive). CS4 is less demanding than CS6, and in fact with the SSD, it runs pretty well, even with just 4 GB memory (the solid state drive is basically like memory, in fact, in some ways). However after running Photoshop on some projects for a while, we noticed she had only 60 GB free disk space. After restarting her Mac, she had 100 GB free again. Photoshop CS4 was using up 40 GB of disk space! And this was simply editting some (multiple) photos from a digital camera. Photoshop not only has its own memory management processes, but it also pages to disk and uses disk space as "scratch space" in its own fashion. I think that it is inadvisable to run Photoshop with less than 100 GB free disk space, and that's with CS4, not even CS6. And if you don't have a solid state drive, the throughput might slow down immensely unless you have a lot of memory (I think someone else pointed this out already).
Bottom line -- based on what I have seen with CS4, 4 GB memory is too low by at least a factor of x2 (16 GB memory would be even better), and I'd say a minimum of 100 GB free disk space is a must as well. I saw CS4 using more than 40 GB of "scratch disk space" and you are using CS6, which must use significantly more resources than CS4, and you indicate only 30 GB free space. That seems too low to me. I think other Adobe major software packages are similarly demanding, unlike any other software I have seen or used. For instance, I think you would have no trouble running MS-Office software (which is also known for using computer resources, but not anywhere as much as Adobe software).
One thing you can do is when you notice things slowing down, not only quit all other software except for CS6, but also in the Finder, under the Go menu, enter
/private/var
under Go To Folder ...
and then look in the folder called
vm
If you see swapfiles, add up the total space they are taking, and also the space taken by the sleepimage file. These are working to decrease the amount of free space you have and they can quickly grow to tens of GB when Photoshop and other Adobe softwares are running.
Since it sounds like you have now upgraded your RAM, that should help, but you may find that the swapfiles and sleepimage files are taking even more disk apce faster and I think 100 GB free space is needed to avoid further slowdowns.

Photoshop and illustrator CS6 wont install

Hello,
I am trying to install these products. After their done installing, they say these products failed to install. I am using the CS6 master collection CD.
I am running a 15" macbook pro from 2009 that is running OS X Yosemite.
Here is a error summary.
Thank you.

ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - AdobeColorCommonSetCMYK CS6: Install failed
ERROR: DW050: - AdobeIdeaPluginCS6: Install failed
ERROR: DW050: - Adobe Photoshop CS6 English Language Pack_AdobePhotoshop13-en_US: Install failed
ERROR: DW050: - AdobeColorPhotoshop CS6: Install failed
ERROR: DW050: - Adobe Illustrator CS6 Core_AdobeIllustrator16en_USLanguagePack: Install failed
ERROR: DW050: - AdobeColorVideoProfilesCS CS6: Install failed
ERROR: DW050: - Adobe NPS Panel: Install failed
ERROR: DW050: - Adobe Photoshop CS6 Core: Failed due to Language Pack installation failure
ERROR: DW050: - AdobeHelp: Install failed
ERROR: DW050: - Adobe Illustrator CS6 Core: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe Illustrator CS6 Support: Install failed
ERROR: DW050: - AdobeColorCommonSetRGB CS6: Install failed

Recent Media Encoder 2014 and Premiere CS6 Updates Fail

For the past month or so the Media Encoder 2014 and Premiere CS6 updates are failing to install within the App Updater. The error message is U44M1P34.
What's the solution?

Here's an extract:
12/19/14 07:11:50:073 | [FATAL] | | OOBE | DE | | | | 33680 | Payload 'Adobe Media Encoder CC 2014_8.0.1_AdobeMediaEncoder8AllTrial 8.0.0.22 {843B3BFA-BA88-4788-856E-1289F0846449}' information not found in Media_db.
12/19/14 07:11:50:074 | [INFO] | | OOBE | DE | | | | 33680 | :: END TIMER :: [Total Timer] took 750.765 milliseconds (0.750765 seconds) DTR = 255.739 KBPS (0.249745 MBPS)
12/19/14 07:11:51:075 | [INFO] | | OOBE | DE | | | | 33680 | -------------------------------------- Summary --------------------------------------
12/19/14 07:11:51:075 | [INFO] | | OOBE | DE | | | | 33680 | - 1 fatal error(s), 0 error(s)
12/19/14 07:11:51:075 | [INFO] | | OOBE | DE | | | | 33680 | Win OS version: 6.2.0.0 64 bit Type: 1
12/19/14 07:11:51:075 | [INFO] | | OOBE | DE | | | | 33680 |
12/19/14 07:11:51:075 | [INFO] | | OOBE | DE | | | | 33680 | FATAL: Payload 'Adobe Media Encoder CC 2014_8.0.1_AdobeMediaEncoder8AllTrial 8.0.0.22 {843B3BFA-BA88-4788-856E-1289F0846449}' information not found in Media_db.
12/19/14 07:11:51:075 | [INFO] | | OOBE | DE | | | | 33680 |
12/19/14 07:11:51:075 | [INFO] | | OOBE | DE | | | | 33680 | Please search the above error string(s) to find when the error occurred.
12/19/14 07:11:51:075 | [INFO] | | OOBE | DE | | | | 33680 | These errors resulted in installer Exit Code mentioned below.
I'd attach the file but don't see how to do that in a reply.
- Mark

Linking and updating between photoshop and illustrator cs6

Im having trouble with linking my files from photoshop to illustrator on a mac.
Im using CS6 and it used to work fine, I'm not sure if I disabled a option somewhere but now It doesn't update the files when I make changes.
For example if I'm making a change in photoshop and saving it, It should ask me to update in illustrator but it doesn't

@SP/RAA
Jean posted perhaps the best solution for your problem.
A template is an Illustrator document for startup. You can create a document...place all the colors you want to the Swatches panel....insert contents to symbol, brushes, graphic styles and so on. Then you can go File > Save as Template.
Now...when you want to start a new document..you could File > New from Template. Then new document will have all the stuffs of the template, including other specifications like rulers viewed...guides...
But even using template you cannot update a batch of documents...The template is only a document for start...and it does not keep linked to new documents based on it.
Or you try via script (do not know how further it would help) or try the alternative given by Jean.
Gustavo.

Issues with Mavericks and Photoshop and Illustrator Cs6

My illustrator cs6 and photoshop are unable to save documents, every time I try to save or save as the save window keeps disappearing. Occasionally I can save if I am really quick, but on average this is not an option,
The same happens when I try and open something through either program, the open window disappears before I can click on anything.
I can open psd or ai docs in finder but just not in the program.
This has only happened since I installed Mavericks.
any help?

Same problem for me with CS5 so I downloaded the trial version of Photoshop CC--same problem again and Adobe does not know how to fix the issue.
For a while holding down the shift key while opening Photoshop worked, then it failed yesterday. I'll try Alljeffedup's key combination solution.
Current workaround is the Open With command in the finder.

Illustrator CS6 Update Failed

I am trying to download the new update (Adobe Illustrator 16.0.4 update) for Ai CS6 and it keeps telling me "Update Failed: Updates cannot be applied" What might be the problem? Help!

Without proper system info nobody can even guess.
Mylenium

Illustrator CS6 - update failed, creative cloud

Gives error U44M1P7 but does not tell me what to do next.
And since I'm not a software engineer the logfiles doesn't make me smarter.
Is there a simple search box of direct link from the application manager that provides a technote or more understandable info about the error online?

Run the Creative Suite Cleaner Tool, let AAM reinstal lthe apps, then try to ru nteh updates again. These are blocakges/ version conflicts across different Adobe products using specific shared components where program A's updates prevent program B from doing its thing...
Mylenium

Deleted the CS6 trial, but App Manager thinks I still have Photoshop and Illustrator installed.

I had previously installed, used, and then deleted the Photoshop and Illustrator CS6 trials. I recently subscribed to the Creative Cloud, but when I try to install Photoshop and Illustrator from the Adobe Application Manager, it just says they are "Up to Date," but I can't find them anywhere on the Mac or the Applications folder like they used to be.
Do I need to delete a file or folder somewhere else for the App Manager to realize I don't have them installed anymore?
Thank you for your help.
I am currently running OS X, 10.8.2, 2.5 GHz Intel Core i5 with 4GB RAM.

Run the Adobe Cleaner Tool then try downloading via the AAM again.
http://www.adobe.com/support/contact/cscleanertool.html

Anyone else having an issue with Illustrator CS6 update failure?

I have had Creative Cloud since Jan 2013 and my Illustrator CS6 update failed to complete. What do I do to get the update? Support won't help since I have an "older" version.

Since you have not mentioned the operating system that you are using: Please refer to:
Adobe - Illustrator : For Macintosh : Adobe Illustrator 16.0.4 Update for Mac - All Languages
Adobe - Illustrator : For Windows : Adobe Illustrator 16.0.3 Update for Windows 64bit - All Languages
Regards
Rajshree

Why don't Photoshop and Illustrator open my files?

Photoshop and Illustrator CS6 are not opening two .psd and .ai files I made three weeks ago with the same CS6 programs on the same Macbook. I tried to open them either directly doble-clicking on the files than opening them from the programs, but it always come a sort of "the program can not open this file".
What can I do to solve this problem?
Thank you!

AriannaJuri, Are you sure the files that you are opening are not corrupted?
Were they saved properly at the time when you worked on them Last!
Edit: Can you try opening them on a diff system.
- Nitin
Message was edited by: Nitin Gupta aka LP

Moving Photoshop and Illustrator from HDD to SDD

How can I move Photoshop and Illustrator CS6 from my computers internal Hard Drive to a new internal Solid State drive?

You don't move, you need to install it again properly and point to the new location.
Mylenium

Update failed on mac for photoshop and illustrator

Tried both application manager and downloading from adobe directly. Both failed. Tried rebooting as well.
Adobe Photoshop 13.0.2
Installation failed. Error Code: U44M2P7
Adobe Illustrator CS6 Update (version 16.0.3)
Installation failed. Error Code: U44M2P7

Hi.
Try to create the new user profile with Admin rights and try reinstall the Adobe Appliation manager first and then try to update the applications again.
I was having same kind of issue that step worked for me.

Photoshop and Illustrator updates fail using Adobe Application Manager, why and what can I do?

In the Adobe Application Manager, it says there are updates for both Photoshop and Illustrator. When I click to update, they both downloaded and attempted to install and in the middle of this process, Application Manager shows that the updates fail. After this, upon restart of my Mac–running Lion–Illustrator shows that it's up to date in the Application Manager and Photoshop shows an update is available. Upon trying to re-update Photoshop again, the update fails again and again.
I have updated before a few days ago with no problem, so I don't understand why the updates are failing and why after doing so, now Illustrator shows that it is up to date and Photoshop does not.
Has anyone else had this problem and if so, does anyone know why and what I can do about it?
Thank you.

Hi Richei Creative,
These would be my suggestions:
Create a new user account with administrative rights, log out of your current account and into that one, launch Adobe Application Manager and attempt the Photoshop update again.
Instructions if you need them - http://support.apple.com/kb/PH11468
If this fails, uninstall Photoshop (Applications > Utilities > Adobe Installers) and reinstall Photoshop then from Adobe Application Manager the attempt the Photoshop update again, also from the newly created user account.
Hope these help,
-Dave

Photoshop and Illustrator CS6 updates fail

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