Photoshop and Premiere elements 8 not working after installation

I installed the Premiere Elements 8 and Photoshop Elements 8 on a Sony Vaio with a ATI Mobility Radeon HD 4650 graphics card. I can't get a new project to start in the Premiere Elements 8 program to make a DVD. Can anyone help with this?

I spent an entire afternoon with someone at tech support, this person was very patient and nice, but the last thing they suggested was to uninstall and reinstall the program. I did this and still have the same problem. We even went so far as to share screens as I walked throught he problem and still had no results. I am about to ask for a refund of my money if this can't be fixed.

Similar Messages

Adobe Premiere Elements does not open after installation

Hello,
I have written before last week. I have bought Adobe Photoshop Elements 11 and Adobe Premiere Elements 11.
I had a trial version of Photoshop Elements 11 and with the code I could access the full version.
However Premiere Elements did not open after installation. I did not had a trial version so I first downloaded the full program. I went through the whole installation process and everything seemed ok, no error messages. But when I tried to open Adobe Premiere Elements after restarting the computer it did not open at all. Nothing happened.
I have de-installed and re-installed the program for a couple of times over and over again but with not result. Also tried to download the trial version first and also this didn't work. I checked my Quicktime and updated to the latest version.
I use a Windows laptop: Asus Intel Core i5-2430M, 2,4 GHz
I hope you can help me out!
Thanks!
Inge

Yes I saw it but PSE (refers to Photo Shop Elements??) and I have trouble with Premiere Elements..(so the video program)
The Photoshop Elements worked.
I am not sure what to do here also the link at your reply "working with your operation system tools" didn't work..(got the "broken link error")
thanks
Inge

Photoshop and premiere elements will not start

If there has been an answer, I apologize for asking, I'm haven't gotten any answers from adobe chat and have reached frustration!
I have photoshop and premier elements 9 on windows 7. They worked fine for about a year then both recently stopped working, they didn't open. So I uninstalled and reinstalled from the disk and they worked.
A few days later, the same story. They stopped opening. I've only installed the programs on this one computer.
I could reinstall again and see if that works, but I think there is a 2 computer license which I might have reached since I couldn't deactivate before reinstalling because I couldn't access the program. It also seems silly to reinstall every time I need to use it.
All ideas appreciated!
Anne

Bypass the Unwelcome Screen by creating Desktop shortcuts for the Organizer and the Editor, and restarting your computer.
The Editor's executable is:
"C:\Program Files (x86)\Adobe\Photoshop Elements 10\PhotoshopElementsEditor.exe"
The Organizer's executable is:
"C:\Program Files (x86)\Adobe\Elements 10 Organizer\PhotoshopElementsOrganizer.exe"
The Unwelcome Screen leaves a zombie process running which prevents the actual program from launching again.
Ken

My organizer for photoshop and premiere elements 9 stopped working. I get APPCRASH message.

I reinstalled both programs and I still get the appcrash message when I try to use i t. Any ideas what to do:?

Thanks for the reply.   The real question though was/is are ALL the files contained in the 6 separate content archive files
(Content 1, Content 2, Content 3, Content HD 1, Content HD 2, and Content HD 3) also contained in the single archive
file called Content ALL?
Since I was unable to get a definitive answer to that question, I went ahead and downloaded all 7 of the Content archive
files, extracted all of the archived files in the *.7z files and compared the timestamps and sizes of the files in the 6 individual archives to the timestamps and sizes of the files from the "ALL" archive.   The files within the 6 archives matched those
in the ALL archive.
And since the sizes of all 7 *.exe files are identical, I suspect they are all the same and simply invoke an unarchiver
for their respective 7z file, using their own filename as the argument to the builtin program.
The overall result is that I have verified to my own satisfaction that the contents of the 6 individual Content XX files
*are* contained within the single Content ALL file.
It would have been NICE if Adobe had bothered to TELL their customers that, so they wouldn't spend twice the time in
downloading 6 unnecessary files which in reality just duplicate the ALL file.   Plus in my case, spending an hour or
two verifying that the contents of the 6 files were also in the ALL file.   Sheesh.
C'est la vie ...

Is there any "simple" documentation on the steps to download and install Photoshop and Premiere Elements V13? The downloads seems to work but there's nothing clear on what do you do next.

I've been messing with computers since 1958 and I've never seen such a mess as trying to download and install the recently purchased copies of Photoshop and Premiere Elements Version 13. Slow downloads? Sure, but I can live with that. But once downloaded, what next? Look for a xxx.exe file somewhere in the pile? Read the "ReadMe" file? All I seem to get is unzipping some files with nothing leading me into the proper steps. I can't even seem to get off the ground. Everything I touch unzips and just lies there. I hate to think I've gone dumb after all of these years, but "user friendly" this is not. My "Your order confirmation" sheet gives me "Follow the instructions below to start using it today" and the first three steps work as you'd expect. Step 4 states "After you have completed the download process, your serial number will be displayed in the download center." Step 5 is "You can log back into 'Adobe Account Management' in the future to re-download your product or retrieve your serial number. ...." I have no problem with my serial number but there seems to be a lot missing between Steps 4 and 5. It would be nice to have this information as pretty standard "stuff. Computers are supposed to do super stuff without a lot of time-consuming problems with a simple process like installing the software. I'm feeling a bit hostile about this but it is a time-consuming, frustrating process.

Justin created a guide to using Favorites. It will help you a lot with what you seek. He has a link to it in this thread.
http://forums.verizon.com/t5/FiOS-TV-Technical-Assistance/Exploiting-FiOS-TV-Favorites/m-p/9935

Which files need installation for Photoshop and Premiere Elements 9

In the list of files for download for the Photoshop and Premiere Elements 9 Plus package that I just purchased,
(Windows 7) there is a single "Premiere Content ALL" file of ~4.2GB. There are also 6 files called "Premiere
Content 1" (and 2 2nd 3), and "Premiere Content 1 HD" (and 2 and 3).
After smooth installs of the PSE and PRE programs proper, in doing the install of the "Premiere Content ALL"
file, it seems like the "Content 1-3 and 1-3 HD" files were included in it (judging by the file nmes flashing on
the screen during the install, and in poking around in the install directory).
What I would like to know is: are the 6 Content 1-3 and 1-3 HD file included in the Content ALL file, and if so,
are they at the same revision level as what's in the Content ALL file.
I don't want to just try installing the individual Content files over the ALL file install, as that might well screw
something or other up.
I tried getting an answer to this on the phone with Adobe support, but could not get an unambiguous answer
from either of the two support people I spoke to.
Any help would be appreciated.
Thanks ...
/kim

Thanks for the reply.   The real question though was/is are ALL the files contained in the 6 separate content archive files
(Content 1, Content 2, Content 3, Content HD 1, Content HD 2, and Content HD 3) also contained in the single archive
file called Content ALL?
Since I was unable to get a definitive answer to that question, I went ahead and downloaded all 7 of the Content archive
files, extracted all of the archived files in the *.7z files and compared the timestamps and sizes of the files in the 6 individual archives to the timestamps and sizes of the files from the "ALL" archive.   The files within the 6 archives matched those
in the ALL archive.
And since the sizes of all 7 *.exe files are identical, I suspect they are all the same and simply invoke an unarchiver
for their respective 7z file, using their own filename as the argument to the builtin program.
The overall result is that I have verified to my own satisfaction that the contents of the 6 individual Content XX files
*are* contained within the single Content ALL file.
It would have been NICE if Adobe had bothered to TELL their customers that, so they wouldn't spend twice the time in
downloading 6 unnecessary files which in reality just duplicate the ALL file.   Plus in my case, spending an hour or
two verifying that the contents of the 6 files were also in the ALL file.   Sheesh.
C'est la vie ...

Photoshop and Premiere Elements Re-download

I bought Adobe Photoshop and Premiere Elements about a year ago and my primary computer crashed recently. I tried installing it onto my new computer and it wouldn't work. Is there a way I can download without having to pay for it over again?
Thank You!
- Mike

I could not find the downloads from the first link, but tried the one you sent and got this message when I clicked on the download link:
Access Denied
You don't have permission to access "http://trials2.adobe.com/AdobeProducts/PRE/10/osx10/PremiereElements_10_WWEFDJ.dmg?" on this server.
Reference #18.2fbb2117.1367084604.101eeb9c
- Mike

I bought the Adobe student version of Photoshop and Premiere Elements a few months ago - and now I am trying to use it, and the serial number that I have is incorrect - or it is only the registration number or something? It says I should have been sent an

I bought the Adobe student version of Photoshop and Premiere Elements a few months ago - and now I am trying to use it, and the serial number that I have is incorrect - or it is only the registration number or something? It says I should have been sent an email with the serial number once the product was registered - But I never received this email. If anyone is able to help me with this issue - that would be great. the registration number is: PEPEP6-5578-6450-8871-9107 I am using a windows based system

If I were you I would first make sure CS6 was deactivated or signed-out. Then download Adobe's cleaner and remove cc, CS6 and any other creative application installed including Creative Cloud desktop application. Then install CS6 and use your CS6 serial number during the install to activate CS6 standard or extended which ever the serial number is for. CS6 Version 13.0 should the be activated. That level of CS6 is extremely bug ridden so be sure to the use CS6 menu Help>Updates to get CS6 updates. Windows should update to version 13.0.1.3 Mac to version 13.0.6. Not Subscription CS6 version 13.1.2...
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

I need to reinstall Photoshop and Premiere Elements 10. Where can I find the download link?

I need to reinstall Photoshop and Premiere Elements 10 on my Windows Laptop. Where can I find the download link?

If you registered your copy with adobe, you may find download links by going to the main page of adobe.com and clicking on My Adobe and working through the links there. If they're still available there, save the downloads this time, don't just run them, since adobe only makes those available for about 3 years.

Cannot activate Photoshop and Premiere Elements 13 on Mac

my hard disk crash and I have to reinstall Mac OSX on my system. After new Yosemite OS installed, I restore all user apps and data from Time Machine. After entire, Elements Organizer 13 started to behave abnormally. The app open with a help request dialog window in the middle of the screen, and I cannot close it.
so I proceeded to uninstall Photoshop and Premiere elements 13 and a,so Elements a Organizer using built in Uninstaller
aafter uninstalled, I proceed to reinstall both app using the original app files ai download d when the apps were purchased.
it ask for serial number, I enter the serial correctoh but both app refuse to activate, stated that the serial cannot be validate and ask me to contact support
i do so and have chat with Adobe support for more than 30 minutes, no solution Offered which is so frustrating. I ask the tech support to provide me instruction an new serial key or method to solve this problem by mail. But there is no follow up at all.
what on Earth can I do to reinstall and activate both apps?
help pleaese. Adobe support is so disappointing.

I'm sorry to have to inform you that I am completely dumb! Therefore, any communication will be via e-mail. You can use <removed>, which is also my Adobe account.
Aggiornamento di Photoshop Camera Raw 9.0
Si è verificato un errore durante l'installazione di questo aggiornamento. Chiudete e riprovate più tardi. Codice errore: U44M1I210
Photoshop Camera Raw 9.0 update
It was an error during installation of this update. Close and try again later. Error Code: U44M1I210 "
Thanks for the assistance. My best regards.
Paolo

I have problems with my Photoshop and Premiere Elements 10

I've had Elements 10 and Premier Elements 10 since February and they've been nothing but trouble, constantly closing and, in addition, I believe causiing other programs, such as IE 9 and those in Office 10, to close also.
They've disappeared again and, again, I am unable to download them. I've been on Chat, followed instructions with no result, and spent about 15 hours trying to re-download them. Again. I just don't understand this. I've had a running dialogue with Adobe and gotten nowhere.
Must I order and pay for the discs? If I get the discs, will my results be any different? (Better or worse?)

Branching to a new discussion as this is not related to the previous error message posted.
Kay Latona you can order replacement media by contacting our support team. Are you currently receiving errors when trying to install Photoshop and Premiere Elements or when you try to open either Photoshop or Premiere Elements?

Adobe Photoshop and Premiere Elements 10

I purchased Adobe Photoshop and Premiere Elements 10, but the DVD will not load. Help!

It is possible the disc is defective. Can you read the contents of the disc? If you are unable to find a file that resembles an executable for the type of system you own, then you should contact support to confirm that your discs are faulty and they can probably point you in the right direction for obtaining new discs.
Here are some links to help make contact if you find the need to:
http://www.adobe.com/support/chat/ivrchat.html
http://www.adobe.com/support/download-install/supportinfo/
Aside from that...
You should be able to download the software as trials via the links below and use the serial number from the discs to activate.
http://prodesigntools.com/photoshop-elements-10-direct-download-links-pse-premiere-pre.htm l
Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site.

Why is the upgrade for Adobe Photoshop and Premiere elements more expensive than just buying them?

I currently have Photoshop and Premiere Elements 12 installed on my mac and when I go to upgrade to 13 the price increases from just buying the two because of the sale. Can I just buy them for the cheaper price and uninstall the current version? ..or do I have to upgrade and pay more money?

I don't want to have several full versions! I wanted just to upgrade it.
Whether you buy one "full" version and upgrade it several times or buy several "full" versions, after installation, the end result on your hard drive is exactly the same.
The only difference between upgrade and "full" is the price you pay at the time of upgrading.
If the "full" version happens to be cheaper than the upgrade then buy the "full" version. Nothing lost. Nothing gained.
A "full" version actually makes your life easier since you only need to enter one serial number if you ever need to re-install. With an upgrade, you have to enter the upgrade serial number plus the earlier version qualifying serial number - people often lose the previous version serial number.

Photoshop and Premiere Elements Upgrade to V8

Hi,
I am very annoyed with Adobe. I just bought a copy of Photoshop and Premiere Elements 7 on Friday and guess what???
I have obviously opened and installed it and used it a bit. I cant believe that Adobe didnt mention/promote V8 in any way.
Anyway, does anyone know if there is a free upgrade to V8? Or is there a way I can reject V7 and get Adobe to exhchange it for V8?
Cheers

I agree. Adobe has always been great at this, unlike some other software companies. Corel comes immediately to my mind. Seems that they offered a US$20 off of the upgrade price, when Painter XI came out, and one had just bought Painter X. Whoopie!
Going back a bit, Adobe did not even charge shipping and handling for media, within the 30 days. One got the full box with manual (if provided), and new discs. Do not know exactly how downloads are handled, as I have never gotten any Adobe product, except in the full-boxed form.
If you purchased from the Adobe Store, they'll have your S/N and records, but I've have a copy of my receipt handy, just in case. If you bought from a retailer, have that receipt and S/N, when you make the call.
Good luck,
Hunt

Validate photoshop and premiere elements

Someone gave me for my birtday photoshop and premiere elements. Ihave downloaded both. I have signed in and both serial numbers filled in. They were accepted.
When i start one of them i get the message "Validate the seral number". After clicking the validate button I get the message "a problem with the internet connection"
I searched the Adobe site for a solution but i could find nothing
The number i got for buying both is #C0280247445nl and both are payed

Hi,
You can refer to the solutions mentioned on forum http://forums.adobe.com/message/5775298#5775298
Please update.
Thanks,
Shikha

Photoshop and Premiere elements 8 not working after installation

Similar Messages

Maybe you are looking for