Photoshop CC 2014 64-bit crashes on Windows 8

I recently installed the trial version of the new Photoshop CC 2014, in addition to Audition. Audition works just fine, but when I tried to run Photoshop, it crashes immediately with the typical "Adobe Photoshop has stopped working" error. I've tried every solution I've found in the forums, including updating my graphics drivers, system drivers, Windows updates, renaming SLCache folders, and a few others. Absolutely nothing is working. Here is my system info and the error as recorded in Event Logs.
Computer: Lenovo Thinkpad X230 Tablet
OS: Windows 8 64-bit
Graphics Card: Intel HD Graphics 4000
Processor: Intel 3rd Gen i7 quad-core
Error message from System Event Logs:
Faulting application name: Photoshop.exe, version: 15.1.0.148, time stamp: 0x53d97a8f
Faulting module name: igdfcl64.dll, version: 8.1.0.2875, time stamp: 0x507eff6d
Exception code: 0xc0000005
Fault offset: 0x0000000000809283
Faulting process ID: 0xb54
Faulting application start time: 0x01cfb27e6e9b8911
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe
Faulting module path: C:\Windows\SYSTEM32\igdfcl64.dll
Report ID: af59e140-1e71-11e4-bf40-3c970e13dd16
Faulting package full name:
Faulting package-relative application ID:

>Faulting module name: igdfcl64.dll, version: 8.1.0.2875, time stamp: 0x507eff6d
>Faulting module path: C:\Windows\SYSTEM32\igdfcl64.dll
These identify your Intel display driver as the problem. Chances are their implementation of one or more OpenGL API calls has a bug.
Check Intel.com to see if Intel has released an updated display driver for your hardware and OS. It may well be that they've already released a driver that fixes the bugs.
Failing to get a resolution from that, you may be able to change the OpenGL drawing mode Photoshop uses. Go into your Photoshop Edit - Preferences - Performance panel, click the [Advanced Settings], and try lowering the Drawing Mode. You'll have to close and reopen Photoshop after any changes there before testing.
Good luck!
-Noel

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Photoshop CC (2014) keeps on crashing on my Wondows system

Dear ADOBE,
Please HELP. I have paid for a CC Complete and I am encountering several problems. What's worse is it's a struggle to reach you for help or "Customer Care". I struggled finding a way to Chat for help. I left messages on Twitter for help. I posted several questions on the Community and seems this is the only way to contact you for help. There has been no response.
I am in the middle of a project and this is causing me serious downtime. I hope you can look into this as soon as possible and provide solutions.
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7th time. Do I need to uninstall and re-install already?
6th Time
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5th Time
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1-4th Time
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--End of Crash Report--
Q&A based on Photoshop CC crashes on Win 8!
I am using Windows 7.
Could you please elaborate the issue?
What exactly happens once the application Crash?I have no choice but to "Close Program" (See above "6th Time" 2nd bullet pt)
Are there any errors – if so, what are they?See above "6th Time" 2nd bullet pt
When exactly does the crash occur?It crashes several times in less than an hour. At one point it was 1:19 PM (UTC+08:00) Kuala Lumpur, Singapore Timezone.
Does it crash right after launching the application or after the product splash screen or when you use a particular feature?No, no, and perhaps.
Can you check the crash log and provide me the Faulty Module?How do I do this please?
Please provide the below information:
Adobe product name and version numberAdobe CC Complete (Free version). I upgraded last month and fully paid but I have been downgraded to free version. I don't know why. It doesn't seem fair with all the hassles and the struggles I am encountering now, not to mention the limited features I get.
Operating system and version numberWindows 7
The full text of any error message(s)   "Adobe Photoshop CC 2014 has stopped working
                  A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.
                  Close program (Button) "
What you were doing when the problem occurred?6th time it crashed - I was zooming out. 4th & 5th time - I was painting (Brush Tool) on a shape layer.
Screenshots of the problemOf the pop-out window? (You may refer above "6th Time" 2nd bullet pt on "Crash Report")
Computer hardware, such as CPU; GPU; amount of RAM; etc.Intel Core i5; 12G RAM, NVIDIA GeForce 9500 GT, 56 GB Free on Primary Hard Disk, (210GB Total)
Looking forward to your helpful solutions as soon as possible. Also, could you provide a better way to contact you for "Customer Service"?
- Charity C.

Thanks for your reply, Chris Cox. I've checked the Windows System Event Log and here are the details:
Details (Tab) of same error (Photoshop)
I noticed since Jan 5, 2015, Photoshop has crashed a lot. I run Adobe Illustrator with it but it doesn't give the same errors. Other applications run fine too, so I'm not sure if it as you mentioned that it is the "system" that is crashing so often.
(You seem to have suggested a video card upgrade. I will work on that next. Thanks)
I hope you or anyone who can, help me with this problem with Photoshop and the issue with my account in Creative Cloud.
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Installed Photoshop cc 2014 asks for serial # - corrupted Windows file permissions

More of a warning / heads up to all than a question - installing Photoshop cc 2014 [via the CC manager app] caused some Windows file (security) permissions to become corrupt corrupt on my system. Symptoms include cc2014 asking for serial number validation on startup (when, as a cloud version, it should not do so), then being unable to connect to the internet when you press the 'validate serial' button so getting that window into infinite loops, and - a real pain in the *** when trying to fix the above - causing abends of some windows shell functions that in turn cause windows explorer to crash and restart.
Anyhow, digging into this (fortunately, I am a long time Windows SysProg) I discovered that for reasons unknown, either the CC master app or the actual Photoshop cc2014 installer (or both) are changing file access control permissions on a number of files, mostly DLL's. Most of the files affected are in the (normally hidden) Program Data directory on the windows root disk, Some of them are in the Adobe subdirectory - so fair enough if they want to fool around with their own program - but others being changed are in the Common Files and Microsoft subdirectories. I cannot for the life of me figure out why this is necessary nor why Adobe feel the need to touch files that 'do not belong' to them - something dangerous in the extreme as an external app such as Windows Update might replace or 'repair' the files so touched, and if Adobe / CC are relying on file permissions on non-Adobe files, such changes could result in all manner of random and spurious problems / error messages occurring.
Anyhow, if, fellow Photoshop cc 2014 user, you get this happen to you then you can fix the file permissions by opening a console window [also called a "DOS box", or "command prompt" depending on your age and knowledge... 8-) ] and run the windows file checker with the command
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Finally, check that the 'hosts' file in [root drive]:/Windows/System32/drivers/etc is valid - for some reason, it looks like the install tried to check or update this file (again, I have no idea why) but the result was a corrupted hosts file, which I assume is the root cause of the 'unable to connect to host' type internet error messages. Copy the file, rename it as 'hosts.txt' and edit it with notepad or wordpad. Look for lines containing garbage strings at the bottom of the file (any line that starts with a # ignore, it is a comment, and any line that has IP addresses or host names should be ignored - though if they reference a site such as "someserver.adobe.com" you might want to treat them with suspicion if you continue to get internet 'cant connect to site' type errors.
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Hope this helps somebody out there in AdobeLand......
Rick

Update: I tried several times to reproduce the error, actually it dosen't occur. I changed nothing on my system, without reboot it twice. This is what I said in my beginning times: it occurs sometimes but often. I will keep you up to date.

Adobe Photoshop CC 2014 will not run on Windows XP

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Hi Manik,
Please check the system requirement for Photshop CC2014.
https://helpx.adobe.com/photoshop/system-requirements.html#Photoshop%20CC%202014%20system% 20requirements%20and%20language%20versions
Hope this helps.
Regards,
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Most probably you just need Adobe Photoshop CC 2014 - this is the latest version. The new CC installer just installs the "right" Photoshop version ... if you run a 64bit OS, then it installs the 64bit PS, else the 32bit PS. The other two entries are the "older" PS (before 2014). Best regards, Thorsten

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Hello,
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My new Wacom Cintiq 13HD runs just fine while just browsing on the internet, with Adobe Illustrator (so far...) and Easy Paint Tool SAI.
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Here's the link: http://forum.wacom.eu/viewtopic.php?f=3&t=14060
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A problem has been detected and windows has been shut down to prevent damage to your computer
REFERENCE_BY_POINTER
If this is the first time you’ve seen this Stop error screen, restart your computer. If this screen appears again, follow these steps:
Check to make sure any new hardware or software is properly installed.
If this is a new installation, ask your hardware or software manufacturer for any windows updates you might need.
If problems continue, disable or remove any new installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select Safe Mode.
Technical Information:
*** STOP: 0x00000018 (0x0000000000000000, 0xFFFFFA800D767920, 0x0000000000000002, 0xFFFFFFFFFFFFFFFF
Collecting data for crash dump…
Initializing disk for crash dump…
Beginning dump of physical memory.
Dumping Physical memory to disk: 35
And I saw that the problem occurs with Asus Laptops and Dell Precision Laptops.
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Adobe photoshop cc 2014 has stopped working in windows 8

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Thanks
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Can you please tell me how I can tell what in the error report tells me what's going wrong? I've updated my driver and it still isn't working so I don't know what else I can try. Here is my data from the application error report
Faulting application name: Photoshop.exe, version: 15.1.0.148, time stamp: 0x53d97a8f
Faulting module name: igdfcl64.dll, version: 8.1.0.2857, time stamp: 0x50529f18
Exception code: 0xc0000005
Fault offset: 0x00000000008059c3
Faulting process id: 0x1670
Faulting application start time: 0x01cfbcda1802f040
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe
Faulting module path: C:\Windows\SYSTEM32\igdfcl64.dll
Report Id: 57b87f97-28cd-11e4-be80-8851fbfcab9f
Faulting package full name:
Faulting package-relative application ID:

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Hi,
I have been trying to get phone support for two days now. Here's the issues:
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Intel i7 CPU 3.07 Ghz
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After reading this thread, I can also confirm the Wacom drivers are the problem. I was experiencing the same 64-bit program "errors" and the following steps eliminate the problem:
1) Run msconfig.exe
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3) "Uncheck" this Service, click on "Apply" and then click on "OK".
4) You should receive a "Restart" message.
5) Restart and you should be able to run the 64-bit Adobe programs without error.
I'm also using the "latest' Wacom tablet driver, v. 6.1.5-3a.
Has anyone tried an "earlier" version of the Wacom drivers to see if it eliminates the problem?
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Lync 2013 SP1 64 bit crashes on Windows 7 Enterprise 64bit SP1

Systems Involved:
Dell OptiPlex 9020 All in One (080) –Crashes Lync 2013 64bit SP1
Dell OptiPlex 9020 All in One (081) –Crashes with Lync 2013 64bit SP1 -Working okay with 2010 so far
Dell OptiPlex 9020 All in One (083) –Clean install Seems to be working okay
Details of the problems
I have a put in place 2 Dell OptiPlex 9020 All in One’s both with network card Intel I217-LM.
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2. 9020 with Intel I217-LM
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Event Logs:
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Process ID: 1be4
Start Time: 01cf5a40e5452e63
Termination Time: 60000
Application Path: C:\Program Files\Microsoft Office\Office15\lync.exe
Report Id: 11c8f99b-c65d-11e3-b675-c4d98743ad3b
2. Fault bucket, type 0
Event Name: AppTermFailureEvent
Response: Not available
Cab Id: 0
Problem signature:
P1:
P2:
P3:
P4:
P5:
P6:
P7:
P8:
P9:
P10:
Attached files:
C:\Windows\Temp\WER3076.tmpatk.kdmp
C:\Windows\Temp\WER3077.tmp.appcompat.txt
C:\Windows\Temp\WER30A7.tmp.xml
C:\Windows\Temp\WER3125.tmp.WERInternalMetadata.xml
C:\Windows\Temp\WER3126.tmp.hdmp
C:\Windows\Temp\WER4208.tmp.mdmp
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_0_0_cab_0a244260
Analysis symbol:
Rechecking for solution: 0
Report Id: f6cda468-d60a-11e3-a941-c4d98743ad3b
3. Fault bucket 24029667, type 22
Event Name: AppHangB1
Response: Not available
Cab Id: 0
Problem signature:
P1: lync.exe
P2: 15.0.4569.1503
P3: 52b0bd5c
P4: ac33
P5: 1
P6:
P7:
P8:
P9:
P10:
Attached files:
C:\Users\netid\AppData\Local\Temp\WERFA2A.tmp.appcompat.txt
C:\Users\netid\AppData\Local\Temp\WERFE21.tmp.WERInternalMetadata.xml
These files may be available here:
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Analysis symbol:
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Report Id: ec8f9268-d60a-11e3-a941-c4d98743ad3b
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Does the issue disappear when you uninstall the update?
If so, it seems that the Lync update is incompatible with your computer.
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Lisa Zheng
TechNet Community Support

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In a message dated 13/07/2011 17:05:48 GMT Daylight Time, [email protected]
writes:
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Supply pertinent information for quicker answers
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Photoshop CC 2014 64-bit crashes on Windows 8

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