Photoshop CC 2014 crashes at start
I am a subscriber of the Creative Suite with a big problem.
Photshop and Bridge do suddenly not want to open. When I try to open Bridge nothing happens except for a “bling” from the computer indicating something is wrong.
When I try to start PS the initial splash screen shows for a couple of seconds and then I get this message: Adobe Photoshop CC 2014. Could not initialize Photoshop because of a problem using the Adobe Color Engine.
I have tried to uninstall an then reinstall Photoshop. Today I upgraded Photoshop and Bridge without problems. I deleted the settings file (ctrl+alt+shift at start).
I am running CC on Windows 8.1.
What can I do? Please help, I am getting a little desperate!
Thanks for the reply, John, but it didn't help.
I've been over all of the help, I've done HOURS worth of searching and trying every solution which seemed to help others. This application is just loaded with issues from what I can see not only in searches, but also from my own experiences.
Similar Messages
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Adobe Photoshop CC 2014 Crash on start-up when run as non Admin
Hi All
Having an issue with Photoshop when run as a non administrator on domain PC's.
The program crashes as soon as it loads up with the following in the event log :
Faulting application name: Photoshop.exe, version: 15.1.0.148, time stamp: 0x53d97a8f
Faulting module name: Photoshop.exe, version: 15.1.0.148, time stamp: 0x53d97a8f
Exception code: 0xc0000005
Fault offset: 0x000000000161ea23
Faulting process id: 0xdcc
Faulting application start time: 0x01cfce7cd3686a3f
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe
Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe
Report Id: 1376e820-3a70-11e4-8f81-3417eba365e0
I don't beleive its hardware related as the same issue occurs on multiple types of hardware in multiple suites and will run fine with an administrator.
In our setup most users on the domain are non admin as well as students so its not really a poisibility to give all users of photoshop admin rights
Any help would be greatly appreciatedWe are seeing this issue as well, except Photoshop CC 2014 is trying to write into C:\Shortcuts, which is the location we redirect our desktops and start menus too.
So far the only work around has been to use group policy to deploy the log file to the location Photoshop is trying to write to and set permission so all users can write to it.
I've opened a support case with Adobe (Case number: 185963856 ) however their initial response is pathetic...."We may not consider this a bug" and they sent me the locations below which "need" read/write access, which is not true and not helpful!
%temp%
C:\Program Files\Adobe*
C:\Program Files\Common Files\Adobe*
C:\Program Files\Common Files\Macrovision Shared
C:\Program Files (x86)\Adobe*
C:\Program Files (x86)\Common Files\Adobe*
C:\Program Files (x86)\Common Files\Macrovision Shared
C:\ProgramData\Adobe*
C:\ProgramData\FLEXnet
C:\Users\<user_name>\AppData\Roaming\Adobe*
C:\Users\<user_name>\AppData\Roaming\com.adobe.*
C:\Users\<user_name>\AppData\Local\Adobe*
C:\Users\<user_name>\AppData\LocalLow\Adobe*
C:\Users\<user_name>\AppData\Local\VirtualStore\Program Files\Common Files\Adobe*
~ Registry Keys ~
HKEY_LOCAL_MACHINE\SOFTWARE\Adobe
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Adobe
HKEY_LOCAL_MACHINE\SOFTWARE\Macromedia
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Macromedia
HKEY_CURRENT_USER\Software\Adobe
HKEY_CURRENT_USER\Software\Macromedia
HKEY_CLASSES_ROOT\VirtualStore\Machine\Software\Adobe*
HKEY_CLASSES_ROOT\VirtualStore\MACHINE\SOFTWARE\Wow6432Node\Adobe* -
Why does photoshop cc 2014 crash on start?
i installed the newest version of photoshop but every time i try to open it, it crashes then closes. i've tried a few tips from the forum, but it still won't open. is there something wrong with my computer, or the program?
Have you look at your system crash reports. One thing you did not try is reading the forum usage guide
Supply pertinent information for quicker answers
The more information you supply about your situation, the better equipped other community members will be to answer. Consider including the following in your question:
Adobe product and version number
Operating system and version number
The full text of any error message(s)
What you were doing when the problem occurred
Screenshots of the problem
Computer hardware, such as CPU; GPU; amount of RAM; etc. -
Photoshop CC 2014 crashes right after start in Win7 Ultimate. Installed a new graphics card MSI GeForce GT730 and did an immediate driver update. Also completely updated Windows. Bridge and Lightroom 5.5 work fine. After several attempts to get PS up and running, also after checking possible solutions on the web and in this community I was still left with a crashing application.
Then tried a cracked amtlib.dll in the Photoshop directory and PS worked fine! But not able to check in to CC. Then replaced the cracked amtlib.dll with the original and PS again crashed a few seconds after launch. Oh, and yes, I did check out of Creative Cloud and checked in again but nothing worked so far.After browsing through several sites I finally stumbled upon the message below, posted a couple of months ago in this forum.
This sequence finally was the solution to my problem with Ps crashing after launch.
PROBLEM SOLVED!!
After dozens of fruitless attemps to solve the problem and many, many hours of searching the web, I stumbled upon a thread in the PS community that helped me fix the problem and made my day (weekend).
The thread was originally posted by MrNameloc here and ALL CREDITS got to him. A public "Thank You" to MrNameloc is also in its right place.
The solution is as follows:
Un-install Photoshop CC.
Un-install Adobe CC.
Go to: C:\Program Files (x86)\Common Files\Adobe and find SLCache and delete it.
Go to: C:\ProgramData\Adobe and find SLStore and delete it.
Restart.
Install Adobe CC.
Install Photoshop.
Restart.
@Adobe, you might wanna write this one behind your ear just in case it shows up again in the forums... 'cose it will. -
Photoshop CC 2014 crash when opening or creating new files when running with Cintiq 13HD.
I have a problem where Photoshop CC 2014 crashes when trying to open or create a new file while the Photoshop window is being displayed on my Cintiq 13HD.
When Photoshop is being displayed on my main monitor it doesn't crash.
I'm running Windows 7 (64 bit) and have updated my graphics and wacom drivers to their latest versions and Photoshop is completely up to date. (I'm running the 30-day free trial)
Here's the event log of the crash:
Faulting application name: Photoshop.exe, version: 15.2.1.257, time stamp: 0x543dbc5e
Faulting module name: atig6txx.dll, version: 8.14.1.6398, time stamp: 0x54176130
Exception code: 0xc0000005
Fault offset: 0x00000000000122b7
Faulting process id: 0x23dc
Faulting application start time: 0x01d0030b1092334e
Faulting application path: D:\Program Files (x86)\Adobe\Adobe Photoshop CC 2014\Photoshop.exe
Faulting module path: C:\Windows\system32\atig6txx.dll
Report Id: 61680f48-6efe-11e4-aeeb-bc5ff45851eaAs you can already see, your ATI/AMD video card drriver is crashing.
Update the driver from AMD's website to pick up all the bug fixes you are missing. -
Photoshop CC 2014 crashes after opening
Photoshop CC 2014 has suddenly starting crashing shortly after the programme loads. I have spoken to Adobe who spent ages remotely trying to solve the problem and they say it's a permission issue even though I have repaired permissions. Interesting if I create a new admin user and log in to that account Photoshop opens fine. Here's the message I get after the crash - any ideas or solutions greatly received!
Process: Adobe Photoshop CC 2014 [18158]
Path: /Applications/Adobe Photoshop CC 2014/Adobe Photoshop CC 2014.app/Contents/MacOS/Adobe Photoshop CC 2014
Identifier: com.adobe.Photoshop
Version: 15.1.0 (15.1.0.148)
Code Type: X86-64 (Native)
Parent Process: launchd [221]
Responsible: Adobe Photoshop CC 2014 [18158]
User ID: 502
Date/Time: 2014-10-06 11:56:14.360 +0100
OS Version: Mac OS X 10.9.5 (13F34)
Report Version: 11
Anonymous UUID: 144CB2DF-C08F-2E44-BA72-72F5DA41A124
Crashed Thread: 0 Main Thread Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
VM Regions Near 0:
-->
__TEXT 0000000101686000-0000000105e5d000 [ 71.8M] r-x/rwx SM=COW /Applications/Adobe Photoshop CC 2014/Adobe Photoshop CC 2014.app/Contents/MacOS/Adobe Photoshop CC 2014
Thread 0 Crashed:: Main Thread Dispatch queue: com.apple.main-thread
0 libsystem_c.dylib 0x00007fff8f479732 strlen + 18
1 com.adobe.Photoshop 0x00000001017239e8 0x101686000 + 645608
2 com.adobe.Photoshop 0x00000001017239e8 0x101686000 + 645608
3 com.adobe.Photoshop 0x0000000101723bca 0x101686000 + 646090
4 com.adobe.Photoshop 0x0000000104cc8794 0x101686000 + 56895380
5 com.adobe.Photoshop 0x0000000104cc7d10 0x101686000 + 56892688
6 com.adobe.Photoshop 0x0000000104cc78d7 0x101686000 + 56891607
7 com.adobe.Photoshop 0x0000000102d91acf 0x101686000 + 24165071
8 com.adobe.Photoshop 0x0000000102d917e2 0x101686000 + 24164322
9 com.adobe.Photoshop 0x0000000102287500 0x101686000 + 12588288
10 com.adobe.Photoshop 0x0000000101715bcd 0x101686000 + 588749
11 com.adobe.Photoshop 0x0000000101714de1 0x101686000 + 585185
12 com.adobe.Photoshop 0x0000000101710bdf 0x101686000 + 568287
13 com.adobe.Photoshop 0x00000001017109c6 0x101686000 + 567750
14 com.adobe.Photoshop 0x0000000102eb2c44 0x101686000 + 25349188
15 com.apple.Foundation 0x00007fff85538784 __NSFireTimer + 96
16 com.apple.CoreFoundation 0x00007fff839553e4 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20
17 com.apple.CoreFoundation 0x00007fff83954f1f __CFRunLoopDoTimer + 1151
18 com.apple.CoreFoundation 0x00007fff839c65aa __CFRunLoopDoTimers + 298
19 com.apple.CoreFoundation 0x00007fff839106a5 __CFRunLoopRun + 1525
20 com.apple.CoreFoundation 0x00007fff8390fe75 CFRunLoopRunSpecific + 309
21 com.apple.HIToolbox 0x00007fff8e276a0d RunCurrentEventLoopInMode + 226
22 com.apple.HIToolbox 0x00007fff8e2767b7 ReceiveNextEventCommon + 479
23 com.apple.HIToolbox 0x00007fff8e2765bc _BlockUntilNextEventMatchingListInModeWithFilter + 65
24 com.apple.AppKit 0x00007fff8688b24e _DPSNextEvent + 1434
25 com.apple.AppKit 0x00007fff8688a89b -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122
26 com.apple.AppKit 0x00007fff8687e99c -[NSApplication run] + 553
27 com.adobe.Photoshop 0x0000000102eb2b52 0x101686000 + 25348946
28 com.adobe.Photoshop 0x0000000102eb3ed8 0x101686000 + 25353944
29 com.adobe.Photoshop 0x00000001017112af 0x101686000 + 570031
30 com.adobe.Photoshop 0x0000000101983bae 0x101686000 + 3136430
31 com.adobe.Photoshop 0x0000000101983d09 0x101686000 + 3136777
32 com.adobe.Photoshop 0x0000000101688534 0x101686000 + 9524Your machine may be having Kernel Panics, please read the following and post a KP report if I am correct.
How to log a kernel panic -
Photoshop CC 2014 crashes in OSX 10.9.4
I am using a MacBook Pro mid 2010 with OSX 10.9.4 and Photoshop CC 2014 crashes on opening with a message "Could not initialise Photoshop because of a program error."
I also have the previous version Photoshop CC and it runs fine. Anyone experiencing the same?
Thanks, Chris"Could not initialize Photoshop because of a program error" is a generic error and means something unanticipated.
Lets optimize PS for best performance and then check. http://helpx.adobe.com/photoshop/kb/optimize-performance-photoshop-cs4-cs5.html#main_Set_P erformance_preferences
You can also check http://blogs.adobe.com/crawlspace/2012/07/photoshop-basic-troubleshooting-steps-to-fix-mos t-issues.html
~ Arpit -
Help
in this for 3 and a half hours now and really nervous bout it.
adobe photoshop cc 2014 crashes at startup /
solely photoshop : lightroom illustrator indesign okay /
GC driver up to date (nvidia 740M) /
windows 8 /
uninstalled software and reinstalled from creative cloud app /
disconnected profil creative cloud and reconnect /
moved preferences out /
I just have installed a fresh OS windows 8 and nothing but the adobe apps /
nothing solved /error report ready to send
(edit)
funny cannot send the image of the errors because i DO NOT have a photoshop working version !)
(did the screen copy, exported in jpeg srgb from illustrator)exported the error log from lightroom still not working as it seems like the file (it's a screenshot) is more than a 8mo size file !
i ignored i was using a 8k screen till now
please help
Cheers,
Arnaud. -
CC Premiere 2014 crashes on start
CC Premiere 2014 crashes on start. "Adobe Premiere Pro CC quit unexpectedly..."
retina macbook pro, osx 10.9.3.
Have had to use CS6 for months,
cannot get any CC Premiere version working...
was naively hoping this latest update would fix that..
Any reliable solutions out there, @ADOBE?Hi Sean,
sean healy wrote:
Thanks Kevin - I have no plugin folders in my premiere CC installation - where would I find the plugins for uninstalling?
I have http://fxfactory.com
installed on my machine... and it has previously shown up in AE + Premiere... though I can't get Premiere CC to open, nor can I see any Premiere CC plugin folders..
( only folders are : configuration and presets )
I would recommend uninstalling FXFactory as it has been the source of crashes for this release. See the Noise Industries site for any updates. Use their uninstaller. Plug-ins are located here on Mac: User/Library/Application Support/Adobe/Common/Plug-ins/8.0/MediaCore/
sean healy wrote:
Could you also point me to any specific folder addresses where I should try and delete preferences or any other premiere CC files that may be corrupted or need permissions checked etc?
Preferences are located here: User/Library/Preferences/com.Adobe.Premiere Pro.8.0.plist
It's easier just to relaunch with the Shift+Option keys held down until you see the splash screen.
sean healy wrote:
... I'll have to check and see if AE CC does dynamic link to Prem CS 6...
It does not. You must have the exact same versions of these applications in order for dynamic link to function properly.
sean healy wrote:
There seems to be a lot of users complaining specifically about Prem CC crashing on start - while all of their other apps work fine - it'd be great if Adobe addressed this...
OK. However, crashing on launch can occur for a variety of reasons, including installing plug-ins that are not updated for the version. I am investigating other cases and seeing if there's anything we can do from our side to prevent this from happening. I do appreciate your concern.
Thanks,
Kevin -
Photoshop CC 2014 crashing on Quit (OS X 10.9.3)
Hi there. I just updated my entire CC suite yesterday to CC 2014. All the new apps works fine, but my brand new Photoshop CC 2014 crashes EVERYTIME when I quit it. This is my crash report. Can you guys explain me what is going on and what can I do to solve this problem, please? Thanks in advance!
Process: Adobe Photoshop CC 2014 [1342]
Path: /Applications/Adobe Photoshop CC 2014/Adobe Photoshop CC 2014.app/Contents/MacOS/Adobe Photoshop CC 2014
Identifier: com.adobe.Photoshop
Version: 15.0.0 (15.0.0.58)
Code Type: X86-64 (Native)
Parent Process: launchd [186]
Responsible: Adobe Photoshop CC 2014 [1342]
User ID: 501
Date/Time: 2014-06-20 10:38:27.284 -0300
OS Version: Mac OS X 10.9.3 (13D65)
[long crash log removed... please only send a crash log to a technician, when asked]Ok I found it what cause this problems "Custom Styles". Not Brushes, not Tool Preset, Custom Swatches or Patterns definitely "Custom Styles". What I did? I reset all my preset manager which I add previously. Then restart Photoshop. After opening I added my presets one bye one. First I added my h'all Custom Swatches and quit Photoshop. Result No Crash. Then added my h'all Patterns and quit. No Crash. Then I added my h'all styles (Over 100. These are h'all inside 1 style files) and quit Photoshop. And result CRASHED. I follow adobe solution in this link Photoshop CC 2014 crashes when you quit and save all my styles like a new. But solution didn't work. Still crashing when I added my styles no matter what!
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Photoshop CC 2014 crashes on creating 3D objects
Hello, I need help with this problem of Photoshop in this computer.
Photoshop CC 2014 crashes when choosing 3D > New 3D Extrusion From Selected Path and the rest of operations from this menu.
It can show the 3D Workspace, but creating 3D objects causes the program to crash. The GPU enhanced feature Perspective Warp works.
In Preferences > Performance Photoshop detects the graphics card as NVIDIA Corporation GeForce GT 610/PCIe/SSE2, and changing the Advanced Settings Mode to Basic does not solve the problem. Total VRAM says 2019 MB.
I've already installed 4GB more of RAM and a different graphics card (NVIDIA) apart of the integrated graphic card (AMD) trying to fix this problem, but it remains the same.
Drivers are updated and working (old uninstalled).
Resetting Preferences and using another Administrator account also does not work.
This is annoying, I need to do the work in 3D using computers from others and I don't understand why only this feature fails and causes such bad behavior.
Your help would be appreciated. Thank you.
Information extracted from dxdiag:
Operating System: Windows 8.1 64-bit
Memory: 8192MB RAM
DirectX Version: DirectX 11
Processor: AMD E1-2500 APU with Radeon(TM) HD Graphics (2 CPUs), ~1.4GHz
Card name: NVIDIA GeForce GT 610
Current mode: 1280 x 1024 (32 bit) (60Hz)
Display Memory: 4042 MB
Dedicated Memory: 1994 MB
Shared Memory: 2047 MBThanks for your response. Our mandatory profiles and regular local profiles are all generated from the same default user profiles, so the app data is the same. We have system restrictions set by GPO's, so perhaps it's something related to group policy?
Here is the first part of the crash log, the system's not letting me post the whole thing:
Version=1
EventType=APPCRASH
EventTime=130676361272269133
ReportType=2
Consent=1
ReportIdentifier=8b941ca2-ad68-11e4-8267-001b217dec70
IntegratorReportIdentifier=8b941ca1-ad68-11e4-8267-001b217dec70
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=Photoshop.exe
Sig[1].Name=Application Version
Sig[1].Value=15.2.2.310
Sig[2].Name=Application Timestamp
Sig[2].Value=5480338c
Sig[3].Name=Fault Module Name
Sig[3].Value=MSVCR110.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=11.0.51106.1
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=5098826e
Sig[6].Name=Exception Code
Sig[6].Value=c00000fd
Sig[7].Name=Exception Offset
Sig[7].Value=00000000000536cd
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.256.4
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=e9f5
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=e9f5c8c33e4791a059633dbdb8508411
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=6ad1
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=6ad1e4ea6e8492e201dad09da2580b61 -
I have just bought a new iMac 5k Retina. I have installed Photoshop CC 2014, Lightroom and Bridge. Both Lightroom and Bridge work Ok. However Photoshop crashes when trying to start it.
I have copied in the log file below
Process: Adobe Photoshop CC 2014 [1102]
Path: /Applications/Adobe Photoshop CC 2014/Adobe Photoshop CC 2014.app/Contents/MacOS/Adobe Photoshop CC 2014
Identifier: com.adobe.Photoshop
Version: 15.2.2 (15.2.2.310)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Adobe Photoshop CC 2014 [1102]
User ID: 501
Date/Time: 2015-04-16 14:09:24.715 +0100
OS Version: Mac OS X 10.10.3 (14D131)
Report Version: 11
Anonymous UUID: 1669421F-74BE-C45F-658C-27031DB73956
Sleep/Wake UUID: 20427000-33F5-4006-B878-00F7297E7609
Time Awake Since Boot: 12000 seconds
Time Since Wake: 950 seconds
Crashed Thread: 0
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: EXC_I386_GPFLT
Application Specific Information:
dyld: launch, loading dependent libraries
/Applications/Adobe Photoshop CC 2014/Adobe Photoshop CC 2014.app/Contents/MacOS/Adobe Photoshop CC 2014
Thread 0 Crashed:
0 dyld 0x00007fff602a8f00 dyld::setNewProgramVars(ProgramVars const&) + 71
1 dyld 0x00007fff602b38de ImageLoaderMachO::setupLazyPointerHandler(ImageLoader::LinkContext const&) + 414
2 dyld 0x00007fff602b9947 ImageLoaderMachOCompressed::doBind(ImageLoader::LinkContext const&, bool) + 167
3 dyld 0x00007fff602b0090 ImageLoader::recursiveBind(ImageLoader::LinkContext const&, bool, bool) + 168
4 dyld 0x00007fff602af734 ImageLoader::link(ImageLoader::LinkContext const&, bool, bool, bool, ImageLoader::RPathChain const&) + 184
5 dyld 0x00007fff602a5be4 dyld::link(ImageLoader*, bool, bool, ImageLoader::RPathChain const&) + 166
6 dyld 0x00007fff602a6a87 dyld::_main(macho_header const*, unsigned long, int, char const**, char const**, char const**, unsigned long*) + 2370
7 dyld 0x00007fff602a2276 dyldbootstrap::start(macho_header const*, int, char const**, long, macho_header const*, unsigned long*) + 512
8 dyld 0x00007fff602a2036 _dyld_start + 54
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000001 rbx: 0x000000010239fbe8 rcx: 0x000104cf50000000 rdx: 0x0000000000000000
rdi: 0x0000000106c7c000 rsi: 0x00007fff602cb54a rbp: 0x00007fff5d8600c0 rsp: 0x00007fff5d8600c0
r8: 0x0000000000000000 r9: 0x0000000000000ab0 r10: 0x0000000102b79000 r11: 0x0000000000000216
r12: 0x000000010239f470 r13: 0x0000000000000002 r14: 0x00007fff602d9598 r15: 0x000000010239f4b8
rip: 0x00007fff602a8f00 rfl: 0x0000000000010206 cr2: 0x0000000106c7c020
Logical CPU: 1
Error Code: 0x00000000
Trap Number: 13
Binary Images:
0x10239f000 - 0x106c7bfbf +com.adobe.Photoshop (15.2.2 - 15.2.2.310) <61CD7B5F-DB97-3541-A5CC-232A16C8EADC> /Applications/Adobe Photoshop CC 2014/Adobe Photoshop CC 2014.app/Contents/MacOS/Adobe Photoshop CC 2014
0x10796f000 - 0x10799ffef +libtbb.dylib (0) <D41FA1F0-4921-308A-93DF-4D16F8913472> /Applications/Adobe Photoshop CC 2014/Adobe Photoshop CC 2014.app/Contents/Frameworks/libtbb.dylib
0x1079c0000 - 0x1079e5fff +libtbbmalloc.dylib (0) <60EF4F46-298B-38B6-A6CD-9B168072EAB7> /Applications/Adobe Photoshop CC 2014/Adobe Photoshop CC 2014.app/Contents/Frameworks/libtbbmalloc.dylib
0x107a0f000 - 0x107b0efff +com.adobe.amtlib (8.0.0.122 - 8.0.0.122) <3793FBF6-1FED-357D-96EF-5C17B2F7A371> /Applications/Adobe Photoshop CC 2014/Adobe Photoshop CC 2014.app/Contents/Frameworks/amtlib.framework/Versions/A/amtlib
0x107b24000 - 0x107de4fcf +com.adobe.PlugPlugOwl (5.2.0.54 - 5.2.0.54) <A8B062BF-79C9-3255-8365-883CF1E998F3> /Applications/Adobe Photoshop CC 2014/Adobe Photoshop CC 2014.app/Contents/Frameworks/PlugPlugOwl.framework/Versions/A/PlugPlugOwl
0x1080a0000 - 0x10814bff7 +com.adobe.AdobeScCore (ScCore 4.5.5 - 4.5.5.32401) <04932D1E-CB2D-3D66-8B9E-8B325EB4E21F> /Applications/Adobe Photoshop CC 2014/Adobe Photoshop CC 2014.app/Contents/Frameworks/AdobeScCore.framework/Versions/A/AdobeScCore
0x108191000 - 0x10824ffff +com.adobe.AdobeExtendScript (ExtendScript 4.5.5 - 4.5.5.32401) <98E48A52-A6EB-309D-B668-EE951E67823F> /Applications/Adobe Photoshop CC 2014/Adobe Photoshop CC 2014.app/Contents/Frameworks/AdobeExtendScript.framework/Versions/A/AdobeExtendScript
0x1082a0000 - 0x1082a6fff org.twain.dsm (1.9.5 - 1.9.5) <6D13A0B6-113D-335A-8E7B-366A0CFE1CD6> /System/Library/Frameworks/TWAIN.framework/Versions/A/TWAIN
0x1082b3000 - 0x1082c6ff7 +com.adobe.ahclientframework (1.8.0.31 - 1.8.0.31) <58BB943C-98EC-3812-AAAB-74F66630D1D4> /Applications/Adobe Photoshop CC 2014/Adobe Photoshop CC 2014.app/Contents/Frameworks/ahclient.framework/Versions/A/ahclient
0x1082d1000 - 0x1082d5fff com.apple.agl (3.3.0 - AGL-3.3.0) <83B4076C-BD87-3436-B59F-65184128FEC1> /System/Library/Frameworks/AGL.framework/Versions/A/AGL
0x1082de000 - 0x1084d8ff7 +com.adobe.owl (AdobeOwl version 5.2.4 - 5.2.4) <CF1C521F-C4B7-3763-8C12-55BAA3D44ADC> /Applications/Adobe Photoshop CC 2014/Adobe Photoshop CC 2014.app/Contents/Frameworks/AdobeOwl.framework/Versions/A/AdobeOwl
0x108520000 - 0x108914ff7 +com.adobe.MPS (AdobeMPS 5.8.1.33340 - 5.8.1.33340) <4B02E5D5-79A8-3281-920A-BD3B74DFEDF7> /Applications/Adobe Photoshop CC 2014/Adobe Photoshop CC 2014.app/Contents/Frameworks/AdobeMPS.framework/Versions/A/AdobeMPS
0x108991000 - 0x1089bffff +VulcanControl.dylib (5.0.0.82 - 5.0.0.82 © 2013 Adobe Systems, Inc. All rights reserved.) <059975FF-07C9-3231-BCD0-4E7E9862B14A> /Applications/Adobe Photoshop CC 2014/Adobe Photoshop CC 2014.app/Contents/Frameworks/VulcanControl.dylib
0x1089f6000 - 0x108d39fff +com.adobe.AGM (AdobeAGM 4.30.41.33308 - 4.30.41.33308) <74584FED-29A6-361C-B5B6-D26EEC620B50> /Applications/Adobe Photoshop CC 2014/Adobe Photoshop CC 2014.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
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0x7fff972e9000 - 0x7fff97303ff7 libextension.dylib (55.2) <3BB019CA-199A-36AC-AA22-14B562138545> /usr/lib/libextension.dylib
0x7fff97308000 - 0x7fff9746fffb com.apple.audio.toolbox.AudioToolbox (1.12 - 1.12) <5678FC94-456A-3F5F-BA9A-10EB6E462997> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x7fff97470000 - 0x7fff97999fff com.apple.QuartzComposer (5.1 - 332) <BCEDA75A-684E-34A7-8204-65E0ECB760B2> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzComposer.framewor k/Versions/A/QuartzComposer
0x7fff97af6000 - 0x7fff97afefff libMatch.1.dylib (24) <C917279D-33C2-38A8-9BDD-18F3B24E6FBD> /usr/lib/libMatch.1.dylib
0x7fff97caa000 - 0x7fff97d51fff com.apple.PDFKit (3.1 - 3.1) <717B6DB9-4C81-3326-AFB7-6B003FBF1311> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framework/Versio ns/A/PDFKit
0x7fff97d52000 - 0x7fff97d6cff3 com.apple.Ubiquity (1.3 - 313) <DF56A657-CC6E-3BE2-86A0-71F07127724C> /System/Library/PrivateFrameworks/Ubiquity.framework/Versions/A/Ubiquity
0x7fff97d6d000 - 0x7fff97d7aff7 libbz2.1.0.dylib (36) <2DF83FBC-5C08-39E1-94F5-C28653791B5F> /usr/lib/libbz2.1.0.dylib
0x7fff97eab000 - 0x7fff97ecfff7 com.apple.Sharing (328.16 - 328.16) <F96C7040-5FAF-3BC6-AE1E-5BF9CBE786C4> /System/Library/PrivateFrameworks/Sharing.framework/Versions/A/Sharing
0x7fff97ed0000 - 0x7fff97edbfff libcommonCrypto.dylib (60061) <D381EBC6-69D8-31D3-8084-5A80A32CB748> /usr/lib/system/libcommonCrypto.dylib
0x7fff97ee9000 - 0x7fff97f11fff libxpc.dylib (559.20.9) <D35D0DB2-D7BD-3BE4-8378-062BFE545E1D> /usr/lib/system/libxpc.dylib
0x7fff97f12000 - 0x7fff980f7ff7 libicucore.A.dylib (531.48) <3CD34752-B1F9-31D2-865D-B5B0F0BE3111> /usr/lib/libicucore.A.dylib
0x7fff98105000 - 0x7fff98109fff libCoreVMClient.dylib (79.1) <201EF6DF-5074-3CB7-A361-398CF957A264> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClient.dylib
0x7fff9810a000 - 0x7fff982baff3 com.apple.QuartzCore (1.10 - 361.18) <ACA61D8F-9535-3141-8FDD-AC3EF6BF0806> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x7fff982bb000 - 0x7fff98692fe7 com.apple.CoreAUC (211.1.0 - 211.1.0) <12645629-E065-388E-A6B5-094A240578CE> /System/Library/PrivateFrameworks/CoreAUC.framework/Versions/A/CoreAUC
0x7fff986bc000 - 0x7fff986c5fff libGFXShared.dylib (11.1.2) <0BAF2EA8-3BC4-3BF4-ABB6-A6E0A1F3F6A5> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.dylib
0x7fff986c6000 - 0x7fff986cefff libsystem_platform.dylib (63) <64E34079-D712-3D66-9CE2-418624A5C040> /usr/lib/system/libsystem_platform.dylib
0x7fff98981000 - 0x7fff989edfff com.apple.framework.CoreWLAN (5.0 - 500.35.2) <5E228544-77A9-3AA5-8355-E8F6626F50E7> /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN
0x7fff98a0a000 - 0x7fff98a64ff7 com.apple.LanguageModeling (1.0 - 1) <ACA93FE0-A0E3-333E-AE3C-8EB7DE5F362F> /System/Library/PrivateFrameworks/LanguageModeling.framework/Versions/A/LanguageModeling
0x7fff98a6c000 - 0x7fff98a6dff7 libsystem_blocks.dylib (65) <9615D10A-FCA7-3BE4-AA1A-1B195DACE1A1> /usr/lib/system/libsystem_blocks.dylib
0x7fff98a6e000 - 0x7fff98a74fff com.apple.speech.recognition.framework (5.0.9 - 5.0.9) <BB2D573F-0A01-379F-A2BA-3C454EDCB111> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.frame work/Versions/A/SpeechRecognition
0x7fff98a75000 - 0x7fff98a86fff libcmph.dylib (1) <46EC3997-DB5E-38AE-BBBB-A035A54AD3C0> /usr/lib/libcmph.dylib
0x7fff98abd000 - 0x7fff98ac8fff com.apple.AppSandbox (4.0 - 238.20.2) <BEFAB7F2-B189-391B-9B2D-FFF3EE2B77B6> /System/Library/PrivateFrameworks/AppSandbox.framework/Versions/A/AppSandbox
0x7fff98ac9000 - 0x7fff98acbfff libRadiance.dylib (1237) <9B048776-53BB-3947-8ECE-9DDA804C86B2> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib
0x7fff98acd000 - 0x7fff98ad8fff libGL.dylib (11.1.2) <BF99CC65-215A-3C7D-87D7-3F7EE6E9B3DD> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x7fff98ae1000 - 0x7fff98bd1fef libJP2.dylib (1237) <A24C99BF-2360-343F-BCA1-F044E78EA0DE> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
0x7fff98bf6000 - 0x7fff98c55fff com.apple.AE (681.2 - 681.2) <181B3B06-2DC6-3E4D-B44A-2551C5E9CF6F> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Vers ions/A/AE
0x7fff98d80000 - 0x7fff98d83ff7 com.apple.Mangrove (1.0 - 1) <6326024D-5C8D-3F59-9468-ACA1E01BC70C> /System/Library/PrivateFrameworks/Mangrove.framework/Versions/A/Mangrove
0x7fff98d84000 - 0x7fff98d9dff7 com.apple.CFOpenDirectory (10.10 - 187) <790ED527-EFD2-3EA6-8C97-A8C04E96EBA7> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpenDirectory. framework/Versions/A/CFOpenDirectory
0x7fff98de7000 - 0x7fff98fe146f libobjc.A.dylib (647) <759E155D-BC42-3D4E-869B-6F57D477177C> /usr/lib/libobjc.A.dylib
0x7fff98fe2000 - 0x7fff99033fff com.apple.audio.CoreAudio (4.3.0 - 4.3.0) <450293F7-DAE7-3DD0-8F7C-71FC2FD72627> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x7fff99034000 - 0x7fff9904aff7 com.apple.CoreMediaAuthoring (2.2 - 951) <C3E7D4C1-400D-34FA-9FE1-8C68C03CE969> /System/Library/PrivateFrameworks/CoreMediaAuthoring.framework/Versions/A/CoreMediaAuthor ing
0x7fff9904b000 - 0x7fff9904efff com.apple.help (1.3.3 - 46) <CA4541F4-CEF5-355C-8F1F-EA65DC1B400F> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions /A/Help
0x7fff9904f000 - 0x7fff99069ff7 liblzma.5.dylib (7) <1D03E875-A7C0-3028-814C-3C27F7B7C079> /usr/lib/liblzma.5.dylib
0x7fff9906a000 - 0x7fff9906aff7 libkeymgr.dylib (28) <77845842-DE70-3CC5-BD01-C3D14227CED5> /usr/lib/system/libkeymgr.dylib
0x7fff990b7000 - 0x7fff991fbff7 com.apple.QTKit (7.7.3 - 2890) <EA6DCA1E-CBAB-328F-B230-1F9B9104E110> /System/Library/Frameworks/QTKit.framework/Versions/A/QTKit
0x7fff991fc000 - 0x7fff99204fff libsystem_dnssd.dylib (561.1.1) <62B70ECA-E40D-3C63-896E-7F00EC386DDB> /usr/lib/system/libsystem_dnssd.dylib
0x7fff9925e000 - 0x7fff99283fff libPng.dylib (1237) <F5652650-87ED-3D53-9E59-A897DFA41DD0> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
0x7fff99305000 - 0x7fff99308fff com.apple.IOSurface (97.4 - 97.4) <AE11CFBC-4D46-30F3-BEEC-4C8131079391> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
0x7fff9933d000 - 0x7fff99391fff libc++.1.dylib (120) <1B9530FD-989B-3174-BB1C-BDC159501710> /usr/lib/libc++.1.dylib
0x7fff99392000 - 0x7fff995fcff7 com.apple.imageKit (2.6.1 - 848) <CBCF1292-3DC5-3A1F-A333-AAE462BBB3F3> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/ImageKit.framework/Vers ions/A/ImageKit
0x7fff995fd000 - 0x7fff9972fff7 com.apple.MediaControlSender (2.0 - 215.18) <86E901A7-64C3-3D2C-BBD4-E385405831D3> /System/Library/PrivateFrameworks/MediaControlSender.framework/Versions/A/MediaControlSen der
0x7fff99755000 - 0x7fff99772ffb libresolv.9.dylib (57) <26B38E61-298A-3C3A-82C1-3B5E98AD5E29> /usr/lib/libresolv.9.dylib
0x7fff99773000 - 0x7fff9977cff7 libsystem_notify.dylib (133.1.1) <61147800-F320-3DAA-850C-BADF33855F29> /usr/lib/system/libsystem_notify.dylib
0x7fff9977d000 - 0x7fff99a98fcf com.apple.vImage (8.0 - 8.0) <1183FE6A-FDB6-3B3B-928D-50C7909F2308> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Ve rsions/A/vImage
0x7fff99a99000 - 0x7fff99a9eff7 libmacho.dylib (862) <126CA2ED-DE91-308F-8881-B9DAEC3C63B6> /usr/lib/system/libmacho.dylib
0x7fff99a9f000 - 0x7fff9a2dbfe3 com.apple.CoreGraphics (1.600.0 - 779.11) <DC15AADD-387C-348E-84F0-1C8BAAB1B567> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
0x7fff9a39c000 - 0x7fff9a3b5ffb com.apple.openscripting (1.4 - 162.1) <E6B42781-A556-355A-8A49-82A8D2B347FF> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework /Versions/A/OpenScripting
0x7fff9a3b6000 - 0x7fff9a3c2ff7 com.apple.OpenDirectory (10.10 - 187) <1E07769D-68DE-3BF2-8E9E-A1E98BF70D1B> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
0x7fff9a3c3000 - 0x7fff9a3c9ff7 com.apple.XPCService (2.0 - 1) <AA4A5393-1F5D-3465-A417-0414B95DC052> /System/Library/PrivateFrameworks/XPCService.framework/Versions/A/XPCService
0x7fff9a407000 - 0x7fff9a54dfef libsqlite3.dylib (168) <8B78BED1-7B9B-3943-80DC-0871015AEAC4> /usr/lib/libsqlite3.dylib
0x7fff9a54e000 - 0x7fff9a557fff com.apple.DisplayServicesFW (2.9 - 372.1) <30E61754-D83C-330A-AE60-533F27BEBFF5> /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayServices
0x7fff9aeb6000 - 0x7fff9b3a6fff com.apple.MediaToolbox (1.0 - 1562.235) <9813E9A6-5BD6-3E56-9D20-0023703D5096> /System/Library/Frameworks/MediaToolbox.framework/Versions/A/MediaToolbox
0x7fff9b3a9000 - 0x7fff9b3b8fff com.apple.LangAnalysis (1.7.0 - 1.7.0) <D1E527E4-C561-352F-9457-E8C50232793C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalys is.framework/Versions/A/LangAnalysis
0x7fff9b3b9000 - 0x7fff9b3ceff7 com.apple.AppContainer (4.0 - 238.20.2) <2AA2EF49-9F38-31F6-8B08-8CC7C26F57F3> /System/Library/PrivateFrameworks/AppContainer.framework/Versions/A/AppContainer
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 5409
thread_create: 1
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=327.8M resident=215.7M(66%) swapped_out_or_unallocated=112.1M(34%)
Writable regions: Total=18.2M written=1216K(7%) resident=1360K(7%) swapped_out=0K(0%) unallocated=16.9M(93%)
REGION TYPE VIRTUAL
=========== =======
STACK GUARD 56.0M
Stack 8192K
VM_ALLOCATE 8K
__DATA 37.7M
__IMAGE 528K
__LINKEDIT 81.9M
__TEXT 245.9M
__UNICODE 552K
shared memory 4K
=========== =======
TOTAL 430.6M
Model: iMac15,1, BootROM IM151.0207.B01, 4 processors, Intel Core i5, 3.5 GHz, 32 GB, SMC 2.22f16
Graphics: AMD Radeon R9 M290X, AMD Radeon R9 M290X, PCIe, 2048 MB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x859B, 0x43543130323436344246313630422E433136
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x859B, 0x43543130323436344246313630422E433136
Memory Module: BANK 0/DIMM1, 8 GB, DDR3, 1600 MHz, 0x859B, 0x43543130323436344246313630422E433136
Memory Module: BANK 1/DIMM1, 8 GB, DDR3, 1600 MHz, 0x859B, 0x43543130323436344246313630422E433136
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x142), Broadcom BCM43xx 1.0 (7.15.166.24.3)
Bluetooth: Version 4.3.4f4 15601, 3 services, 27 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Serial ATA Device: APPLE SSD SM1024F, 1 TB
USB Device: d2 Quadra USB 3.0
USB Device: Backup+ Desk
USB Device: Keyboard Hub
USB Device: Apple Keyboard
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: FaceTime HD Camera (Built-in)
Thunderbolt Bus: iMac, Apple Inc., 26.1Actually the OS crashed because it can't load the Photoshop binaries - which indicates that the OS or the Photoshop binaries are corrupt on disk.
Make sure you have a backup of the disk, then uninstall and reinstall Photoshop. If that doesn't solve it, then you may need to wipe the disk and reinstall the OS as well. -
Photoshop CC 2014 crashes when I try to use any 3D tools or features?
I am a college student and going to be in a real bind as soon as this next semester starts without this working properly. We just started touching 3D features in Photoshop last semester but now i have advanced Photoshop this next semester and this will seriously kill my grade without this working. I have a toshiba laptop C55DT-A5106 with AMD A6-5200 HD 8400 processor and graphics running Windows 8.1 pro build 9600. Photoshop works fine until i use any 3D features, then i select the tool or feature, it asks me would i like to switch to 3D workspace, I click yes or no(it doesnt matter they both result in the same thing happening) then I get the pop up box saying Photoshop has stopped working and needs to close the program. I have had adobe photoshop support working on trying to fix this for weeks now and they cannot figure it out. They have been on my laptop remotely many times and they cannot figure it out. They say they have to contact the software engineer next. Just figured if someone else has incite on what the problem could be that would be great. I and the support team have exhausted all known usual fixes. I have tried 4 different drivers including two betas drivers. tried 3 different chipset drivers. uninstalled and reinstalled many times, adjusted preferences in photoshop different ways(myself and by adobe support), created an administrator account and tried running in that instead of my normal account, tried running in safe mode, and finally completely reformatted hdd and fresh installed windows again. They all did the same thing no matter what i tried crashed at the same place with the same error in the events. the following are the errors in windows event log.
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-12-29T04:36:42.000000000Z" />
<EventRecordID>976</EventRecordID>
<Channel>Application</Channel>
<Computer>ToshLaptop</Computer>
<Security />
</System>
- <EventData>
<Data>Photoshop.exe</Data>
<Data>15.2.2.310</Data>
<Data>5480338c</Data>
<Data>Photoshop.exe</Data>
<Data>15.2.2.310</Data>
<Data>5480338c</Data>
<Data>c000001d</Data>
<Data>00000000049de322</Data>
<Data>6d4</Data>
<Data>01d02320ca31a1f1</Data>
<Data>C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe</Data>
<Data>C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe</Data>
<Data>49247fbf-8f14-11e4-8250-008cfaa303c2</Data>
<Data />
<Data />
</EventData>
</Event>
and there are always two errors in the logs for this this is the second
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Application Error" />
<EventID Qualifiers="49152">1005</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-12-29T04:36:42.000000000Z" />
<EventRecordID>977</EventRecordID>
<Channel>Application</Channel>
<Computer>ToshLaptop</Computer>
<Security />
</System>
- <EventData>
<Data />
<Data>Adobe Photoshop CC 2014</Data>
<Data>00000000</Data>
<Data>0</Data>
</EventData>
</Event>
here is my system info
OS Name
Microsoft Windows 8.1 Pro
Version
6.3.9600 Build 9600
Other OS Description
Not Available
OS Manufacturer
Microsoft Corporation
System Name
TOSHLAPTOP
System Manufacturer
TOSHIBA
System Model
Satellite C55Dt-A
System Type
x64-based PC
System SKU
PSCFWU
Processor
AMD A6-5200 APU with Radeon(TM) HD Graphics, 2000 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date
Insyde Corp. 1.80, 1/27/2014
SMBIOS Version
2.7
Embedded Controller Version
1.20
BIOS Mode
UEFI
BaseBoard Manufacturer
TOSHIBA
BaseBoard Model
Not Available
BaseBoard Name
Base Board
Platform Role
Mobile
Secure Boot State
On
PCR7 Configuration
Binding Not Possible
Windows Directory
C:\Windows
System Directory
C:\Windows\system32
Boot Device
\Device\HarddiskVolume2
Locale
United States
Hardware Abstraction Layer
Version = "6.3.9600.17196"
User Name
ToshLaptop\TOSHLAPTOP\curtis
Time Zone
Pacific Standard Time
Installed Physical Memory (RAM)
8.00 GB
Total Physical Memory
7.45 GB
Available Physical Memory
5.45 GB
Total Virtual Memory
9.26 GB
Available Virtual Memory
6.83 GB
Page File Space
1.81 GB
Page File
C:\pagefile.sys
Hyper-V - VM Monitor Mode Extensions
Yes
Hyper-V - Second Level Address Translation Extensions
Yes
Hyper-V - Virtualization Enabled in Firmware
Yes
Hyper-V - Data Execution Protection
Yes
here is my photoshop info
Adobe Photoshop Version: 2014.2.2 20141204.r.310 2014/12/04:23:59:59 CL 994532 x64
Operating System: Windows 8.1 64-bit
Version: 6.3
System architecture: AMD CPU Family:15, Model:0, Stepping:1 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX
Physical processor count: 4
Processor speed: 1996 MHz
Built-in memory: 7630 MB
Free memory: 5387 MB
Memory available to Photoshop: 6620 MB
Memory used by Photoshop: 70 %
3D Multitone Printing: Disabled.
Windows 2x UI: Disabled.
Highbeam: Enabled.
Image tile size: 1028K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=768, right=1366
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumCLGPUs=1
glgpu[0].GLVersion="3.0"
glgpu[0].GLMemoryMB=512
glgpu[0].GLName="AMD Radeon HD 8400"
glgpu[0].GLVendor="ATI Technologies Inc."
glgpu[0].GLVendorID=4098
glgpu[0].GLDriverVersion="13.352.1004.1007"
glgpu[0].GLRectTextureSize=16384
glgpu[0].GLRenderer="AMD Radeon HD 8400"
glgpu[0].GLRendererID=38960
glgpu[0].HasGLNPOTSupport=1
glgpu[0].GLDriver="aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atium d64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm6 4.dll"
glgpu[0].GLDriverDate="20140422000000.000000-000"
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.30"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[2147 483647]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[1024]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[1024]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[128]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[29]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
clgpu[0].CLPlatformVersion="1.2 AMD-APP (1411.4)"
clgpu[0].CLDeviceVersion="1.2 AMD-APP (1411.4)"
clgpu[0].CLMemoryMB=765
clgpu[0].CLName="Kalindi"
clgpu[0].CLVendor="Advanced Micro Devices, Inc."
clgpu[0].CLVendorID=4098
clgpu[0].CLDriverVersion="1411.4 (VM)"
clgpu[0].CUDASupported=0
clgpu[0].CLBandwidth=8.14963e+009
clgpu[0].CLCompute=71.0287
License Type: Subscription
Serial number: 90970954083047822703
Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2014\
Temporary file path: C:\Users\curtis\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 697.4G, 632.0G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Required\Plug-Ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Plug-ins\
Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2014/08/12-23:42:09 79.557478 79.557478
adbeape.dll Adobe APE 2013/02/04-09:52:32 0.1160850 0.1160850
AdbePM.dll PatchMatch 2014/09/07-21:07:38 79.558079 79.558079
AdobeLinguistic.dll Adobe Linguisitc Library 8.0.0
AdobeOwl.dll Adobe Owl 5.2.4
AdobePDFL.dll PDFL 2014/08/18-15:13:12 79.512424 79.512424
AdobePIP.dll Adobe Product Improvement Program 7.2.1.3399
AdobeXMP.dll Adobe XMP Core 2014/08/20-09:53:02 79.156797 79.156797
AdobeXMPFiles.dll Adobe XMP Files 2014/08/20-09:53:02 79.156797 79.156797
AdobeXMPScript.dll Adobe XMP Script 2014/08/20-09:53:02 79.156797 79.156797
adobe_caps.dll Adobe CAPS 8,0,0,13
AGM.dll AGM 2014/08/12-23:42:09 79.557478 79.557478
ahclient.dll AdobeHelp Dynamic Link Library 1,8,0,31
amtlib.dll AMTLib (64 Bit) 8.0.0.122212002 BuildVersion: 8.0; BuildDate: Wed Jul 30 2014 15:59:34) 1.000000
ARE.dll ARE 2014/08/12-23:42:09 79.557478 79.557478
AXE8SharedExpat.dll AXE8SharedExpat 2013/12/20-21:40:29 79.551013 79.551013
AXEDOMCore.dll AXEDOMCore 2013/12/20-21:40:29 79.551013 79.551013
Bib.dll BIB 2014/08/12-23:42:09 79.557478 79.557478
BIBUtils.dll BIBUtils 2014/08/12-23:42:09 79.557478 79.557478
boost_date_time.dll photoshopdva 8.0.0
boost_signals.dll photoshopdva 8.0.0
boost_system.dll photoshopdva 8.0.0
boost_threads.dll photoshopdva 8.0.0
cg.dll NVIDIA Cg Runtime 3.0.00007
cgGL.dll NVIDIA Cg Runtime 3.0.00007
CIT.dll Adobe CIT 2.2.6.32411 2.2.6.32411
CITThreading.dll Adobe CITThreading 2.2.6.32411 2.2.6.32411
CoolType.dll CoolType 2014/08/12-23:42:09 79.557478 79.557478
dvaaudiodevice.dll photoshopdva 8.0.0
dvacore.dll photoshopdva 8.0.0
dvamarshal.dll photoshopdva 8.0.0
dvamediatypes.dll photoshopdva 8.0.0
dvametadata.dll photoshopdva 8.0.0
dvametadataapi.dll photoshopdva 8.0.0
dvametadataui.dll photoshopdva 8.0.0
dvaplayer.dll photoshopdva 8.0.0
dvatransport.dll photoshopdva 8.0.0
dvaui.dll photoshopdva 8.0.0
dvaunittesting.dll photoshopdva 8.0.0
dynamiclink.dll photoshopdva 8.0.0
ExtendScript.dll ExtendScript 2014/01/21-23:58:55 79.551519 79.551519
icucnv40.dll International Components for Unicode 2013/02/25-15:59:15 Build gtlib_4.0.19090
icudt40.dll International Components for Unicode 2013/02/25-15:59:15 Build gtlib_4.0.19090
igestep30.dll IGES Reader 9.3.0.113
imslib.dll IMSLib DLL 7.0.0.154
JP2KLib.dll JP2KLib 2014/06/28-00:28:27 79.254012 79.254012
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
LogSession.dll LogSession 7.2.1.3399
mediacoreif.dll photoshopdva 8.0.0
MPS.dll MPS 2014/08/18-23:43:19 79.557676 79.557676
pdfsettings.dll Adobe PDFSettings 1.04
Photoshop.dll Adobe Photoshop CC 2014 15.2.2
Plugin.dll Adobe Photoshop CC 2014 15.2.2
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 5.0.0
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 5.2.0.54
PSArt.dll Adobe Photoshop CC 2014 15.2.2
PSViews.dll Adobe Photoshop CC 2014 15.2.2
SCCore.dll ScCore 2014/01/21-23:58:55 79.551519 79.551519
ScriptUIFlex.dll ScriptUIFlex 2014/01/20-22:42:05 79.550992 79.550992
svml_dispmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
tbb.dll Intel(R) Threading Building Blocks for Windows 4, 2, 2013, 1114
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 4, 2, 2013, 1114
TfFontMgr.dll FontMgr 9.3.0.113
TfKernel.dll Kernel 9.3.0.113
TFKGEOM.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
updaternotifications.dll Adobe Updater Notifications Library 8.0.0.14 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 8.0.0.14
VulcanControl.dll Vulcan Application Control Library 5.0.0.82
VulcanMessage5.dll Vulcan Message Library 5.0.0.82
WRServices.dll WRServices Fri Mar 07 2014 15:33:10 Build 0.20204 0.20204
wu3d.dll U3D Writer 9.3.0.113
Required plug-ins:
3D Studio 15.2.2 (2014.2.2 x001 x003)
Accented Edges 15.2.2
Adaptive Wide Angle 15.2.2
Angled Strokes 15.2.2
Average 15.2.2 (2014.2.2 x001 x003)
Bas Relief 15.2.2
BMP 15.2.2
Camera Raw 8.7.1
Camera Raw Filter 8.7.1
Chalk & Charcoal 15.2.2
Charcoal 15.2.2
Chrome 15.2.2
Cineon 15.2.2 (2014.2.2 x001 x003)
Clouds 15.2.2 (2014.2.2 x001 x003)
Collada 15.2.2 (2014.2.2 x001 x003)
Color Halftone 15.2.2
Colored Pencil 15.2.2
CompuServe GIF 15.2.2
Conté Crayon 15.2.2
Craquelure 15.2.2
Crop and Straighten Photos 15.2.2 (2014.2.2 x001 x003)
Crop and Straighten Photos Filter 15.2.2
Crosshatch 15.2.2
Crystallize 15.2.2
Cutout 15.2.2
Dark Strokes 15.2.2
De-Interlace 15.2.2
Dicom 15.2.2
Difference Clouds 15.2.2 (2014.2.2 x001 x003)
Diffuse Glow 15.2.2
Displace 15.2.2
Dry Brush 15.2.2
Eazel Acquire 15.2.2 (2014.2.2 x001 x003)
Embed Watermark 4.0
Entropy 15.2.2 (2014.2.2 x001 x003)
Export Color Lookup Tables NO VERSION
Extrude 15.2.2
FastCore Routines 15.2.2 (2014.2.2 x001 x003)
Fibers 15.2.2
Film Grain 15.2.2
Filter Gallery 15.2.2
Flash 3D 15.2.2 (2014.2.2 x001 x003)
Fresco 15.2.2
Glass 15.2.2
Glowing Edges 15.2.2
Google Earth 4 15.2.2 (2014.2.2 x001 x003)
Grain 15.2.2
Graphic Pen 15.2.2
Halftone Pattern 15.2.2
HDRMergeUI 15.2.2
HSB/HSL 15.2.2
IFF Format 15.2.2
IGES 15.2.2 (2014.2.2 x001 x003)
Ink Outlines 15.2.2
JPEG 2000 15.2.2
Kurtosis 15.2.2 (2014.2.2 x001 x003)
Lens Blur 15.2.2
Lens Correction 15.2.2
Lens Flare 15.2.2
Liquify 15.2.2
Matlab Operation 15.2.2 (2014.2.2 x001 x003)
Maximum 15.2.2 (2014.2.2 x001 x003)
Mean 15.2.2 (2014.2.2 x001 x003)
Measurement Core 15.2.2 (2014.2.2 x001 x003)
Median 15.2.2 (2014.2.2 x001 x003)
Mezzotint 15.2.2
Minimum 15.2.2 (2014.2.2 x001 x003)
MMXCore Routines 15.2.2 (2014.2.2 x001 x003)
Mosaic Tiles 15.2.2
Multiprocessor Support 15.2.2 (2014.2.2 x001 x003)
Neon Glow 15.2.2
Note Paper 15.2.2
NTSC Colors 15.2.2 (2014.2.2 x001 x003)
Ocean Ripple 15.2.2
OpenEXR 15.2.2
Paint Daubs 15.2.2
Palette Knife 15.2.2
Patchwork 15.2.2
Paths to Illustrator 15.2.2
PCX 15.2.2 (2014.2.2 x001 x003)
Photocopy 15.2.2
Photoshop 3D Engine 15.2.2 (2014.2.2 x001 x003)
Photoshop Touch 14.0
Picture Package Filter 15.2.2 (2014.2.2 x001 x003)
Pinch 15.2.2
Pixar 15.2.2 (2014.2.2 x001 x003)
Plaster 15.2.2
Plastic Wrap 15.2.2
PLY 15.2.2 (2014.2.2 x001 x003)
PNG 15.2.2
Pointillize 15.2.2
Polar Coordinates 15.2.2
Portable Bit Map 15.2.2 (2014.2.2 x001 x003)
Poster Edges 15.2.2
PRC 15.2.2 (2014.2.2 x001 x003)
Radial Blur 15.2.2
Radiance 15.2.2 (2014.2.2 x001 x003)
Range 15.2.2 (2014.2.2 x001 x003)
Read Watermark 4.0
Render Color Lookup Grid NO VERSION
Reticulation 15.2.2
Ripple 15.2.2
Rough Pastels 15.2.2
Save for Web 15.2.2
ScriptingSupport 15.2.2
Shake Reduction 15.2.2
Shear 15.2.2
Skewness 15.2.2 (2014.2.2 x001 x003)
Smart Blur 15.2.2
Smudge Stick 15.2.2
Solarize 15.2.2 (2014.2.2 x001 x003)
Spatter 15.2.2
Spherize 15.2.2
Sponge 15.2.2
Sprayed Strokes 15.2.2
Stained Glass 15.2.2
Stamp 15.2.2
Standard Deviation 15.2.2 (2014.2.2 x001 x003)
STL 15.2.2 (2014.2.2 x001 x003)
Sumi-e 15.2.2
Summation 15.2.2 (2014.2.2 x001 x003)
Targa 15.2.2
Texturizer 15.2.2
Tiles 15.2.2
Torn Edges 15.2.2
Twirl 15.2.2
U3D 15.2.2 (2014.2.2 x001 x003)
Underpainting 15.2.2
Vanishing Point 15.2.2
Variance 15.2.2 (2014.2.2 x001 x003)
Virtual Reality Modeling Language | VRML 15.2.2 (2014.2.2 x001 x003)
Water Paper 15.2.2
Watercolor 15.2.2
Wave 15.2.2
Wavefront|OBJ 15.2.2 (2014.2.2 x001 x003)
WIA Support 15.2.2 (2014.2.2 x001 x003)
Wind 15.2.2
Wireless Bitmap 15.2.2 (2014.2.2 x001 x003)
ZigZag 15.2.2
Optional and third party plug-ins: NONE
Plug-ins that failed to load: NONE
Flash: NONE
Installed TWAIN devices: NONE
Let me know if anyone else can figure this out.The faulting module is photoshop. Report below.
Source
Adobe Photoshop CC 2014
Summary
Stopped working
Date
2/2/2015 4:54 PM
Status
Report sent
Description
Faulting Application Path: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: Photoshop.exe
Application Version: 15.2.2.310
Application Timestamp: 5480338c
Fault Module Name: Photoshop.exe
Fault Module Version: 15.2.2.310
Fault Module Timestamp: 5480338c
Exception Code: c000001d
Exception Offset: 00000000049de322
OS Version: 6.3.9600.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 8db4
Additional Information 2: 8db473619c10c0c8b85ce99afe676ed8
Additional Information 3: f06d
Additional Information 4: f06da704bdd5338df2a8d09bde2244bb
Extra information about the problem
Bucket ID: 1fe6d1d4e5765bd348843b981b8ec4d2 (85990875000) -
Photoshop CC 2014 crashes when After Effects is open (ntdll.dll module failure)
Recently, I upgraded from CC to CC 2014. Once I was satisfied with 2014, I uninstalled CC. Since then, I've been having a major issue where if I try and use Photoshop CC 2014 and After Effects CC 2014 simultaneously, either Photoshop or both will crash.
The event viewer gives me this:
Faulting application name: Photoshop.exe, version: 15.2.2.310, time stamp: 0x5480338c
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521eaf24
Exception code: 0xc0000024
Fault offset: 0x00000000000cd7e8
Faulting process id: 0xe58
Faulting application start time: 0x01d02c8024742b4a
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 6a2ab0d5-9873-11e4-91b7-14dae9d81d5a
Photoshop generally doesn't give me an error message, but when After Effects crashes, it's almost never the same error message twice, though frequently mentions Dynamic Link in the message.
I've uninstalled and reinstalled Creative Cloud multiple times, including using the Cleaner tool. I'd really like to avoid having to wipe my hard drive and reinstall my OS, like support immediately told me to do.
Running Win7 64-bit Ultimate, 32GB RAM, Intel i5-2500k, NVIDIA GeForce 560 Ti. Any help would be greatly appreciated.I do not have After effects. Your CC 2014 seems to be up to date. Are all Windows Updates installed and did you install the Dec 23 2014 Nvidia driver?
GeForce Game Ready Driver
Version
347.09 - WHQL
Release Date
Tue Dec 23, 2014
Operating System
Windows 7 64-bit
Windows 8.1 64-bit
Windows 8 64-bit
Windows Vista 64-bit
Language
English (US)
File Size
293.36 MB -
Photoshop CC 2014 Crashes on starup, Win 8 64-bit.
Within seconds of opening, I receive the Windows error "Adobe Photoshop CC 2014 has stopped working". I checked the application event log, and it appears to be caused by my Intel graphics driver:
Faulting application name: Photoshop.exe, version: 15.1.0.148, time stamp: 0x53d97a8f
Faulting module name: igdfcl64.dll, version: 8.1.0.3517, time stamp: 0x532b0c4c
Exception code: 0xc0000005
Fault offset: 0x0000000000809143
Faulting process id: 0xd4
Faulting application start time: 0x01cfd698b4454c7c
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe
Faulting module path: C:\Windows\SYSTEM32\igdfcl64.dll
Report Id: f5c96109-428b-11e4-beab-b8ca3adab548
This is a laptop, so I cannot update the driver through Intel (the update fails), so I updated the driver through Dell and still receive the error message. I have seen other posts suggesting I disable the Intel graphics, unfortunately that is not possible as I use 2 monitors in addition to the laptop screen and the NVS 5200M can only power 2 screens so I would lose that additional screen.
Are there any other possible ways to fix this error?Well, you're crashing in your Intel video card driver. So you also need to update the Intel driver (from Intel's website) and double check that you have disabled the Intel GPU.
You did not read my initial post thoroughly where I said that I knew it was the Intel GPU driver, I got an error when attempting to install from the Intel site, AND that I cannot disable the Intel GPU as I would lose the use of one of my screens, which is unacceptable. It would be greatly appreciated if, being a staff member, you would take the time to read the entirety of my post before proposing a solution.
I was finally able to manually update the driver using the 'Have Disk' method, which would have been helpful to know.
To others - Should I expect to encounter this issue with every driver update?
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