[解決事例]Photoshop CC 2014「Windows 8.1 64bit環境スキャナーから読み込むには」

【製品】
Photoshop CC 2014
【環境】
Windows 8.1 64bit
【問い合わせ内容（お客様の目的）】
スキャナーから読み込みたい
Canonに問い合わせたところ、Adobe側でプラグインがあるはずだといわれた。
【対応内容】
TWAINプラグインは64bitには対応しておりません。
Photoshop CCもしくはCS6の32bit版の場合、TWAINプラグインをインストールすることが可能です。
Creative Cloudデスクトップアプリケーションから以前のバージョンをインストールし、プラグインファイルをコピー&ペーストすることで、スキャナが使用可能になります。
＜参考リンク＞
TWAIN プラグインの使用について（Photoshop CS4/CS5/CS6）
◆この内容で解決できましたか？　解決出来ない場合は、Photoshop (Japan)　へ戻って質問しましょう！

I also began to install the new Lightroom CC (2015) and updated Photoshop 2014 to version 2014 2.2 (64bit) and Bridge.to 6.1.0.116 x64 all from the Creative Cloud Apps. I had things to do and when I came back, Lightroom had installed, with a new icon just called Lightroom and Photoshop and Bridge had failed to complete the download, according to creative Cloud. I tried everything I could think of to get them to finish the download and got a message saying that bridge was corrupt and nothing at all for Photoshop.
In desperation I restarted my computer and opened Creative Cloud and the downloads started again! They eventually installed with no help from me and now work properly. When you open the new Lightroom it prompts you to let it build a new catalogue. No problem other than you now have two versions of Lightroom, one identified as v5.7.1 64-bit, the other just as Lightroom. You then have to rename the icon to CC (2015).
Basically, some of these updates are a pain with many problems. Looking for information on problems can take forever. Getting help is such a time waster and some of the live help personnel do not seem to be very well trained. The whole Photoshop system seems to have got way too big to be easily handled. It needs to be reorganized. [End of rant]

Similar Messages

ZOPSignCmd Extensions Not Loading In Photoshop CC 2014 Windows

I have an unexpected problem. I have been redeploying my Configurator extensions into HTML5 extensions for Photoshop CC 2014.
I have two extensions that are packaged together using Davide Barranca's excellent tutorial on how to package extensions (http://www.davidebarranca.com/2014/05/html-panels-tips-10-packaging-zxp-installers/).
If I install the two extensions separately, they both install into Photoshop. If I package the extensions together in a ZXP file, Extension Manager CC shows that they have been installed, but when I open Photoshop CC 2014, Extensions is grayed out (this is on Windows 7). When I take the same extension package and try to install on a Mac into Photoshop CC 2014, they install fine.
What is strange about the above is two weeks ago I was doing the same thing and the packaged ZXP file installed fine into Windows 7 Photoshop CC 2014 (I have made some changes to the extensions and this is why I am re-testing them).
The only change that has occurred between the two versions is some re-editing of the postscripts.jsx file. Everything else is the same including the MXI file.
I am not a Windows person, so I am at a complete loss as to why something worked and now is not working.
If anyone can give me some insight into what is happening I would be eternally grateful.
Sam

In the Windows 7 computer I just have Photoshop CC 2014 no Photoshop CC.
I tried this below and it did not install the two extension even though the Extension Manager CC said they were installed.
    <files>
        
        <file source="SEZI/com.smilepix.sezi.zxp"
              destination="$adobecommon/CEPServiceManager4/extensions" platform="mac"
              file-type="CSXS"
              products="Photoshop,Photoshop32,Photoshop64"
              minVersion="14.0" maxVersion="15.0" />
        <file source="SEZI/com.smilepix.sezi.zxp"
              destination="$applicationsupport\Common Files\Adobe\CEP\extensions" platform="win"
              file-type="CSXS"
              products="Photoshop,Photoshop32,Photoshop64"
              minVersion="14.0" maxVersion="15.0" />
<file source="LSS/com.smilepix.lss.zxp"
              destination="$adobecommon/CEPServiceManager4/extensions" platform="mac"
              file-type="CSXS"
              products="Photoshop,Photoshop32,Photoshop64"
              minVersion="14.0" maxVersion="15.0" />
        <file source="SEZI/com.smilepix.lss.zxp"
              destination="$applicationsupport\Common Files\Adobe\CEP\extensions" platform="win"
              file-type="CSXS"
              products="Photoshop,Photoshop32,Photoshop64"
              minVersion="14.0" maxVersion="15.0" />
        
        <file source="DOCS/"
            destination="$userhomefolder/Desktop/SEZI_EXTRAS/"
            file-type="ordinary"
            products="Photoshop,Photoshop32,Photoshop64" />
        
        <file source="icon.png" destination="$ExtensionSpecificEMStore" />
    </files>
The SEZI_EXTRAS folder was installed to the desktop.
Any ideas - Sam

Photoshop CC 2014 - Window Libraries Missing

Watched the Adobe Keynote and looked at Help files about using this new feature. In my Photoshop CC 2014 under Window I should have a Libraries option. I don't. It just goes from Layers to Measurement Log, nothing in between. I checked for updates through Creative Cloud and it said I am up to date. I reset preferences. No luck. What am I missing? Thanks.

For anyone else with this problem it is a pain but, yes Arpit is correct. Uninstall Photoshop CC 2014.1, go to the Adobe site and sign in, go to Apps, download Photoshop CC 2014 again and install. It should open as 2014.2. Then you can see Windows>Libraries
I'm not sure why my system repeatedly would not see there was an update to Photoshop. That seems like a bug to me for a subscription based service. Wonder what else I might be missing out on?
Now I hope my Libraries content (which shows up in Photoshop) will now start showing up in the cloud online. It is missing. Ugh.
Hope this helps.

Photoshop CC 2014 Windows 7 Crash

I run Windows 7, I have been using Photoshop CC 2014 without issue for over two months. It now crashes as soon as I launch and says : Adobe Photoshop CC 2014 has stopped working.
I have reinstalled my AMD HD 7570 driver plug ins, removed and reinstalled every combo of the CC Suite, done everything I know to trouble shoot the issue.
My error reads as follows :Problem signature: Problem Event Name:APPCRASH Application Name:Photoshop.exe Application Version:15.0.0.58 Application Timestamp:536b438e Fault Module Name:aticaldd64.dll Fault Module Version:6.14.10.1607 Fault Module Timestamp:4ea7647e Exception Code:c0000005 Exception Offset:0000000000441382 OS Version:6.1.7601.2.1.0.768.3 Locale ID:1033 Additional Information 1:dd55 Additional Information 2:dd55198a6a1e8431eebab190b03ca471 Additional Information 3:8159 Additional Information 4:815945626f49fa66c5afed4cff35fc96 --- HELP - I am unable to figure out my issue on my own.

The ATI driver seems to be crashing Noel I believe wrote for the ATI 7000 series you should be using something like ATI catalysis 14.4 is that the version you re-installed?

Unexpected error closing Photoshop CC 2014 (windows)

I just downloaded PS CC 2014 and everytime I open it I get an unexpected error which is force closing PS. There's no code attached to the error, its just force closing PS.
PC Specs:
Alienware X17
Windows 7 64 bit

System
Provider
[ Name]
Application Error
EventID
1000
[ Qualifiers]
0
Level
2
Task
100
Keywords
0x80000000000000
TimeCreated
[ SystemTime]
2015-01-31T19:06:22.000000000Z
EventRecordID
67749
Channel
Application
Computer
Leeanna-PC
Security
EventData
Photoshop.exe
15.2.2.310
5480338c
amdocl64.dll
2.4.595.10
4df18dd2
c0000417
0000000000361c68
1fb4
01d03d88f990405c
C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe
C:\Windows\system32\amdocl64.dll
3e79aee6-a97c-11e4-880d-5c260a71eb30

Photoshop CC 2014 Windows crashes on startup if plugins installed

Common commercial plug-ins (e.g. Shine-off, Portrait Professional) will not automatically install into this Windows version of Photoshop.
Nik filters will install manually, the installer does not recognize this version of PS, but the program crashes shortly after launch if the plug-ins are installed.
No plug-ins, program runs.
I also have PS CC 2014 installed in OSX Maverick and the Mac plugins, specifically Nik filters, will install and work.
I do not see any entries for PS CC 2014 in the Program files/x86 directory as there are for every other windows version of PS suggesting a programming change.
I hope this is simply more buggy Adobe programming and not a deliberate attempt to sabotage Windows users and the plug-in market. If PS CC 2014 for Windows is not compatible with existing plug-ins its kind of useless/worthless if your workflow includes those plugins.

I do not agree that obsoleting all on my expensive plug-ins is a plug-in author's issue; some of these authors are no longer around / listed - it's an unannounced and not warned about break in backwards compatibility!
So, how do we restore operation for plug-ins in "legacy mode"?

Photoshop cc 2014 windows 8.1 crashes after startup

after startup I get a message "photoshop isn't working anymore"
I have an ASUS N56V laptop

Hi，
According to your description, it seems to be hyper v issue. So I suggest that you can post it in technet forum:
https://social.technet.microsoft.com/Forums/windowsserver/en-US/home?forum=winserverhyperv
We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
Click
HERE to participate the survey.

How to make the icons bigger in windows 8.1 64bit?

i'm the new user of cs6.
when I open the AI or photoshop, the icons are too small in left and right side.
i tried to change the revolution but it still nothing change.
anyone can help me?

You are using a High Resolution display. Support for such displays are in Photoshop CC 2014 Windows where the UI size can be increased by 200%.
As of now nothing can be done for CS6.
Gene

[Photoshop CC 2014] Click&hold-move-release doesn't work when adding adjustment layer from the layer panel

When selecting a menu item I used to click the left mouse button and hold it down, move the pointer to the desired menu item and release the mouse button. Everything works fine in the mine menu, but there's a problem when adding new adjustment layer from the layer panel: when I release the button nothing happens, I have to press the button again. In previous PS version it worked fine. How can I fix this?

I don't think that is user fixable, meaning you'll have to wait till adobe fixes it with an update.
Photoshop cc 2014
windows does not work
mac does work
Did you already post over here:
[Photoshop CC 2014] Click&hold-move-release doesn't work when adding adjustment layer from the layer panel

What is "grow" command in Photoshop CC 2014?

Photoshop CC 2014
Windows 8.1
What is "grow" command in Photoshop CC 2014?

I think I found the answer: How to Apply the Grow and Similar Commands in Photoshop CS6 - For Dummies

I am running Photoshop CC 2014 on Windows 8.1 with an AMD quad core processor and AMD E1-2100 APU with AMD Radeon HD 8210 Graphics Card. I have installed the latest driver version 13.152.0.0. When I activate puppet warp, the mesh appears over the image an

I am running Photoshop CC 2014 on Windows 8.1 with an AMD quad core processor and AMD E1-2100 APU with AMD Radeon HD 8210 Graphics Card. I have installed the latest driver version 13.152.0.0. When I activate puppet warp, the mesh appears over the image and I can place the first pin. However, when I go to add the second pin, Photoshop crashes. I have tried with on a new, blank file, with just a few lines on it, but, as soon as I place the first pin, the image disappears, and then, as soon as I click anywhere else in the image, Photoshop crashes. I have followed all the online advice about settings under the Preferences/Performance interface, but nothing fixes the problem. Can anyone please help?

BOILERPLATE TEXT:
If you give complete and detailed information about your setup and the issue at hand, such as your platform (Mac or Win), exact versions of your OS, of Photoshop and of Bridge, machine specs, such as total installed RAM, scratch file HDs, video card specs, what troubleshooting steps you have taken so far, what error message(s) you receive, if having issues opening raw files also the exact camera make and model that generated them, etc., someone may be able to help you.
A screen shot could be very helpful too.
Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
http://forums.adobe.com/thread/419981?tstart=0
Thanks!

Sequencing Adobe Photoshop CS5 on Windows 7 64bit

Hello
am sequencing the Adobe Photoshop CS5 on Windows 7 64bit build, The installation had ended with Exit Code: 6 - Silent workflow completed with errors.
The error summary log is as shown below
Exit Code: 6
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 6 error(s), 3 warning(s)
WARNING: OS requirements not met for {667C8B6C-3EAF-4646-A8EC-D85CCC4D3D84}
WARNING: OS requirements not met for {7DFEBBA4-81E1-425B-BBAA-06E9E5BBD97E}
WARNING: 1 ARKServiceControl::StartService: Service not started/stopped SwitchBoard. Current State: 0 Exit Code: 0 Service Specific Exit Code: 0
ERROR: 548 Unable to move file at "C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{2EBE92C3-F9D8-48B5-A32B-04FA5D1709FA}\_497_ecaa88f7fa0b f610a5a26cf545dcd3aa" to "C:\Windows\System32\Macromed\Flash\FlashPlayerTrust\AdobeXMPFileInfoCS5.cfg" Error 3 The system cannot find the path specified.
ERROR: 548 Command ARKMoveFileCommand failed.
ERROR: 548 Unable to delete file copy at "C:\Windows\System32\Macromed\Flash\FlashPlayerTrust\AdobeXMPFileInfoCS5.cfg" Error 2 The system cannot find the file specified.
ERROR: 548 Error rolling back command ARKMoveFileCommand
ERROR: The following payload errors were found during install:
ERROR: - Adobe XMP Panels CS5: Install failed
but when am installing it normally on the same build it installs successfully without any errors.
does any one tried to sequence photoshop CS5 application?
Please suggest your valuable inputs on this?
Regards,
Srikanth

Looks like the first two warnings are security level warnings meaning that your silent install will not grant the correct security level for what ever reason. I suspect it needs admin level maybe?
Here is a link. Read #8 as it has to do with silent installs. The log will give you more hints on what you did wrong.
http://kb2.adobe.com/cps/829/cpsid_82942.html

Photoshop CC 2014 64-bit crashes on Windows 8

I recently installed the trial version of the new Photoshop CC 2014, in addition to Audition. Audition works just fine, but when I tried to run Photoshop, it crashes immediately with the typical "Adobe Photoshop has stopped working" error. I've tried every solution I've found in the forums, including updating my graphics drivers, system drivers, Windows updates, renaming SLCache folders, and a few others. Absolutely nothing is working. Here is my system info and the error as recorded in Event Logs.
Computer: Lenovo Thinkpad X230 Tablet
OS: Windows 8 64-bit
Graphics Card: Intel HD Graphics 4000
Processor: Intel 3rd Gen i7 quad-core
Error message from System Event Logs:
Faulting application name: Photoshop.exe, version: 15.1.0.148, time stamp: 0x53d97a8f
Faulting module name: igdfcl64.dll, version: 8.1.0.2875, time stamp: 0x507eff6d
Exception code: 0xc0000005
Fault offset: 0x0000000000809283
Faulting process ID: 0xb54
Faulting application start time: 0x01cfb27e6e9b8911
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe
Faulting module path: C:\Windows\SYSTEM32\igdfcl64.dll
Report ID: af59e140-1e71-11e4-bf40-3c970e13dd16
Faulting package full name:
Faulting package-relative application ID:

>Faulting module name: igdfcl64.dll, version: 8.1.0.2875, time stamp: 0x507eff6d
>Faulting module path: C:\Windows\SYSTEM32\igdfcl64.dll
These identify your Intel display driver as the problem. Chances are their implementation of one or more OpenGL API calls has a bug.
Check Intel.com to see if Intel has released an updated display driver for your hardware and OS. It may well be that they've already released a driver that fixes the bugs.
Failing to get a resolution from that, you may be able to change the OpenGL drawing mode Photoshop uses. Go into your Photoshop Edit - Preferences - Performance panel, click the [Advanced Settings], and try lowering the Drawing Mode. You'll have to close and reopen Photoshop after any changes there before testing.
Good luck!
-Noel

Using Photoshop CC 2014 on a Windows Tablet without a keyboard and mouse

Using Photoshop CC 2014 on a Windows Tablet without a keyboard and mouse can be quite a challenge. Even if you use the experimental 2x UI. You can not use your fingers or to quickly change tools and change settings. You have no shortcut without popping up Windows touch keyboard or leave it up taking a great deal of screen space. If you're using the 2x UI Photoshop uses the screen at half resolution so it displays 1/4 the amount of pixels it could.
Fortunately I found a little touchkey utility on the web the lets you design your own touch keyboards. The can be transparent and you can even paint under them as long as you start the stroke outside the keyboard area. The keyboards can be toggles on and off so you can actually use Photoshop. The utility is small and requires not installation can be run form anywhere. I purchased a Surface Pro 3 a week ago. Its a full fledge PC. Through the home group I can access all machines in my house and using network shares I can access all files on my machines and the network drive on my router, I can print on my Epson 4800 printer. I can show slideshow on my HDTV via Bluetooth using a Microsoft wireless display adapter. I can plug in my Wacom Intuos Pro wireless receiver into the USB 3 port and use my Wacom tablet. Have a very touchy machine. Touch on the keyboard touch pad touch on the Display display and on the Wacom tablet. Could have touch on a mouse but I prefer the Microsoft comfort bluetooth mouse that has six buttons and a four way wheel.
As a tablet its under two pounds. Its quite impressive cost why mor the an iPad but worth the cost to me for with windows I can get at the file system. If you have a Surface Pro 3 you should check out "Touchkey" its handy.

Do a screen screen capture and post it here so we can see what you stating about a white layout...

Turning off "Use Windows Ink" on Wacom Tablet Properties cause no pressure sensitivity in Photoshop CC 2014.2.0 (Windows 8.1)

Hi there,
As the title describes it's a Photoshop bug not a Wacom driver issue. Interestingly the Lightroom is working fine.
Check this video please:
Photoshop CC 2014 bug com messas graficas - YouTube

Ok, I understand that it is necessary to use the Windows 8 Ink but then why is it works perfectly in Lightroom? It's pretty difficult drawing if I want to start a line with a slow motion and the circle comes up nearly always.
I believe that many Photoshop users use Wacom products. Why don't you talk each other guys (Adobe & Wacom) and try to find a solution even if Microsoft made your life a bit exotic?

[解決事例]Photoshop CC 2014「Windows 8.1 64bit環境 スキャナーから読み込むには」

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[解決事例]Photoshop CC 2014「Windows 8.1 64bit環境スキャナーから読み込むには」