Photoshop CC has stopped working when launching
Hello
So I just signed up to adobe CC, and installed Photoshop. I signed upto the £8.75 a month deal that was on the homepage.
My problem is everytime I go to launch photoshop either in 64bit or normal I keep getting the error message " Photoshop has stoped working" at the loading screen.
I am using Windows 7 professional 64bit OS service pack 1, 6 giggs of ram, i7 cpu. I am suing amd hd 7700 Graphics card. I have 150 giggs free on my C drive
I have tryed deleteing all the drivers for my graphics card and wacom tablet using revo unintsaller and driver sweeper, and then reinstalling them. Nothing seems to work.
I have tryed launching it in safe mode and clean boot, and it seems to work in those modes, but not in normal. In clean boot mode if I stop all MS services and launch programmes it works, but there are so many MS applications how would I even know what to stop in normal mode.
This is really doing my head in, I have spent hours now reinstalling, deleting drivers, sweeping etc, and nothing.
If this cannot be sorted, is there a way to stop my subscroption I just signed up for, it is a yera long deal, and if this dosnt work, I ma basically wasting my money.
Please help me.
So I got incontact with adobe customer chat and they couldnt help, they said it was a microsoft problem. I contacted microsoft and spoke to the lead solutions engineer there. He says its a preety raare and unique problem. He couldnt even fix it after 1 hour of taking control of my desktop. He is getting back to me tomorow after saying his going to research more into the matter.
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Adobe Photoshop cc has stopped working when saving file.
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Please Advise.Here is the log of the last quit
Hope this is hellpfull
Date/Time: 2013-09-29 17:06:42 -0400
OS Version: 10.8.5 (Build 12F37)
Architecture: x86_64
Report Version: 11
Command: Photoshop
Path: /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/MacOS/Adobe Photoshop CC
Version: 14.0.0 (14.0.0.221)
Parent: launchd [286]
PID: 566
Event: hang
Duration: 1.95s
Steps: 19 (100ms sampling interval)
Hardware model: iMac9,1
Active cpus: 2
Free pages: 317898 pages (-1454)
Pageins: 709 pages
Pageouts: 0 pages
Process: Adobe Photoshop CC [566]
Path: /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/MacOS/Adobe Photoshop CC
Architecture: x86_64
Parent: launchd [286]
UID: 501
Task size: 57801 pages (+81)
Pageins: 688 pages
CPU Time: 1.250s
Thread 0x3837 DispatchQueue 1 priority <multiple> cpu time 1.242s
19 ??? (Adobe Photoshop CC + 11476) [0x100002cd4]
19 ??? (Adobe Photoshop CC + 2939337) [0x1002cd9c9]
19 ??? (Adobe Photoshop CC + 2939116) [0x1002cd8ec]
19 ??? (Adobe Photoshop CC + 557570) [0x100088202]
19 ??? (Adobe Photoshop CC + 23689692) [0x1016979dc]
19 ??? (Adobe Photoshop CC + 23684834) [0x1016966e2]
19 -[NSApplication run] + 517 (AppKit) [0x7fff86d511a3]
19 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128 (AppKit) [0x7fff86d59df2]
19 _DPSNextEvent + 685 (AppKit) [0x7fff86d5a533]
19 BlockUntilNextEventMatchingListInMode + 62 (HIToolbox) [0x7fff884b6ae3]
19 ReceiveNextEventCommon + 166 (HIToolbox) [0x7fff884b6b94]
19 RunCurrentEventLoopInMode + 209 (HIToolbox) [0x7fff884b6eb4]
19 CFRunLoopRunSpecific + 290 (CoreFoundation) [0x7fff882460e2]
19 __CFRunLoopRun + 1529 (CoreFoundation) [0x7fff88246ad9]
19 __CFRunLoopDoTimer + 557 (CoreFoundation) [0x7fff8826131d]
19 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20 (CoreFoundation) [0x7fff88261804]
19 __NSFireTimer + 96 (Foundation) [0x7fff88e26463]
19 ??? (Adobe Photoshop CC + 23685076) [0x1016967d4]
19 ??? (Adobe Photoshop CC + 555523) [0x100087a03]
19 ??? (Adobe Photoshop CC + 555879) [0x100087b67]
19 ??? (Adobe Photoshop CC + 582890) [0x10008e4ea]
19 ??? (Adobe Photoshop CC + 6254700) [0x1005f706c]
19 ??? (Adobe Photoshop CC + 604834) [0x100093aa2]
19 ??? (Adobe Photoshop CC + 17504061) [0x1010b173d]
19 ??? (Adobe Photoshop CC + 17506899) [0x1010b2253]
19 OWLWidgetShow + 491 (AdobeOwl) [0x103fafc99]
19 ??? (AdobeOwl + 308931) [0x103fb06c3]
19 ??? (AdobeOwl + 256710) [0x103fa3ac6]
19 ??? (AdobeOwl + 161506) [0x103f8c6e2]
19 ??? (AdobeOwl + 334704) [0x103fb6b70]
19 ??? (AdobeOwl + 330364) [0x103fb5a7c]
19 ??? (AdobeOwl + 332051) [0x103fb6113]
19 ??? (AdobeOwl + 848852) [0x1040343d4]
19 ??? (AdobeOwl + 849218) [0x104034542]
19 ??? (AdobeOwl + 861426) [0x1040374f2]
19 ??? (AdobeOwl + 474217) [0x103fd8c69]
19 ??? (AdobeOwl + 586520) [0x103ff4318]
19 ??? (AdobeOwl + 551259) [0x103feb95b]
19 ??? (AdobeOwl + 549120) [0x103feb100]
19 ??? (AdobeOwl + 505385) [0x103fe0629]
19 -[NSView(NSInternal) _setHidden:setNeedsDisplay:] + 1511 (AppKit) [0x7fff86d3dd61]
19 __NSArrayEnumerate + 582 (CoreFoundation) [0x7fff8829d4a6]
19 -[NSView _recursiveLostHiddenAncestor] + 310 (AppKit) [0x7fff86f3bad6]
19 __NSArrayEnumerate + 582 (CoreFoundation) [0x7fff8829d4a6]
19 -[NSView _recursiveLostHiddenAncestor] + 310 (AppKit) [0x7fff86f3bad6]
19 __NSArrayEnumerate + 582 (CoreFoundation) [0x7fff8829d4a6]
19 -[NSView _recursiveLostHiddenAncestor] + 187 (AppKit) [0x7fff86f3ba5b]
19 ??? (Adobe Photoshop CC + 24444340) [0x10174fdb4]
19 ??? (Adobe Photoshop CC + 17503868) [0x1010b167c]
19 ??? (Adobe Photoshop CC + 17504061) [0x1010b173d]
19 ??? (Adobe Photoshop CC + 17504358) [0x1010b1866]
19 ??? (Adobe Photoshop CC + 1000653) [0x1000f44cd]
19 ??? (Adobe Photoshop CC + 557849) [0x100088319]
19 ??? (Adobe Photoshop CC + 631924) [0x10009a474]
19 ??? (Adobe Photoshop CC + 7065255) [0x1006bcea7]
19 ??? (Adobe Photoshop CC + 6973579) [0x1006a688b]
19 ??? (Adobe Photoshop CC + 24625641) [0x10177c1e9]
19 ??? (Adobe Photoshop CC + 23160896) [0x101616840]
19 ??? (Adobe Photoshop CC + 23142888) [0x1016121e8]
19 ??? (Adobe Photoshop CC + 6402318) [0x10061b10e]
19 ??? (Adobe Photoshop CC + 12770453) [0x100c2dc95]
19 ??? (Adobe Photoshop CC + 12825102) [0x100c3b20e]
19 ??? (Adobe Photoshop CC + 12705907) [0x100c1e073]
19 ??? (Adobe Photoshop CC + 12707913) [0x100c1e849]
19 ??? (Adobe Photoshop CC + 12043716) [0x100b7c5c4]
19 ??? (Adobe Photoshop CC + 12044044) [0x100b7c70c]
19 ??? (Adobe Photoshop CC + 12048998) [0x100b7da66]
19 ??? (Adobe Photoshop CC + 12136260) [0x100b92f44]
19 ??? (AdobeCoolType + 352967) [0x104b5e2c7]
19 CTCleanup + 723399 (AdobeCoolType) [0x104c17245]
19 CTCleanup + 388274 (AdobeCoolType) [0x104bc5530]
19 CTCleanup + 388431 (AdobeCoolType) [0x104bc55cd]
14 CTCleanup + 723688 (AdobeCoolType) [0x104c17366]
14 ??? (AdobeCoolType + 74581) [0x104b1a355]
14 CTCleanup + 325358 (AdobeCoolType) [0x104bb5f6c]
14 CTCleanup + 324094 (AdobeCoolType) [0x104bb5a7c]
14 CTCleanup + 1024875 (AdobeCoolType) [0x104c60be9]
14 CTCleanup + 1023752 (AdobeCoolType) [0x104c60786]
14 CTCleanup + 1003223 (AdobeCoolType) [0x104c5b755]
14 CTCleanup + 1003321 (AdobeCoolType) [0x104c5b7b7]
14 CTFontManagerCreateFontDescriptorsFromURL + 39 (CoreText) [0x7fff8fbc7b78]
14 CGFontCreateFontsWithURL + 444 (CoreGraphics) [0x7fff896f1523]
14 CGFontCreateFontsWithPath + 40 (CoreGraphics) [0x7fff896f18c5]
14 create_private_data_with_path + 19 (libCGXType.A.dylib) [0x7fff8b4446aa]
14 FPFontCreateFontsWithPath + 173 (libFontParser.dylib) [0x7fff8b4d9b13]
6 TFont::CreateFontEntitiesForFile(char const*, bool, TSimpleArray<TFont*>&, bool, short, char const*) + 1831 (libFontParser.dylib) [0x7fff8b4da835]
6 TLWFNType1Font::TLWFNType1Font(TResourceForkSurrogate const&, TResourceFileDataSurrogate const&, TResourceFileDataSurrogate const&) + 445 (libFontParser.dylib) [0x7fff8b4efe07]
6 TType1ParsingContext::ParseType1Font() + 20 (libFontParser.dylib) [0x7fff8b4f07d0]
6 TParsingContext::ParseType1Font() + 246 (libFontParser.dylib) [0x7fff8b4f0986]
3 TParsingContext::DoParse(TParserDictionary const*) + 280 (libFontParser.dylib) [0x7fff8b4f1368]
2 TParsingContext::DoCharStrings() + 461 (libFontParser.dylib) [0x7fff8b4f5cd5]
1 TType1LWFNParsingContext::CharString(unsigned int, unsigned int, unsigned int, char const*, char const*, unsigned int) + 299 (libFontParser.dylib) [0x7fff8b4f61bf]
1 memmove$VARIANT$sse3x + 33 (libsystem_c.dylib) [0x7fff852a6209]
1 <executing in user space>
1 TType1LWFNParsingContext::CharString(unsigned int, unsigned int, unsigned int, char const*, char const*, unsigned int) + 236 (libFontParser.dylib) [0x7fff8b4f6180]
1 reallocf + 18 (libsystem_c.dylib) [0x7fff8530a96c]
1 realloc + 125 (libsystem_c.dylib) [0x7fff852d2cbc]
1 szone_size + 177 (libsystem_c.dylib) [0x7fff852d441b]
1 <executing in user space>
1 TParsingContext::DoCharStrings() + 417 (libFontParser.dylib) [0x7fff8b4f5ca9]
1 TParsingContext::GetBinaryString(unsigned int&, unsigned int&, unsigned int&) + 442 (libFontParser.dylib) [0x7fff8b4f56ea]
1 TParsingContext::FillBuf() + 91 (libFontParser.dylib) [0x7fff8b4f1045]
1 TType1LWFNParsingContext::GetBytes(unsigned long&) + 103 (libFontParser.dylib) [0x7fff8b4f1141]
1 TType1LWFNResourceChain::GetNextResource() const + 65 (libFontParser.dylib) [0x7fff8b4f4a9b]
1 TResourceFileDataSurrogate::operator=(TResourceFileDataSurrogate const&) + 47 (libFontParser.dylib) [0x7fff8b4f4af9]
1 free + 199 (libsystem_c.dylib) [0x7fff852d28c8]
1 szone_free_definite_size + 1071 (libsystem_c.dylib) [0x7fff852d8458]
1 <executing in user space>
2 TParsingContext::DoParse(TParserDictionary const*) + 267 (libFontParser.dylib) [0x7fff8b4f135b]
1 TParsingContext::GetFixedArray(int*, unsigned int) + 1 (libFontParser.dylib) [0x7fff8b4f4f07]
1 <executing in user space>
1 TParsingContext::HandleReaction(int) + 4307 (libFontParser.dylib) [0x7fff8b4f367f]
1 TParsingContext::DoEncoding(TEncodingProtocol*) + 410 (libFontParser.dylib) [0x7fff8b4f3f1a]
1 TParsingContext::InterpretInteger(char*) + 112 (libFontParser.dylib) [0x7fff8b4f3d20]
1 strtol_l + 13 (libsystem_c.dylib) [0x7fff8530cebf]
1 <executing in user space>
1 TParsingContext::DoParse(TParserDictionary const*) + 743 (libFontParser.dylib) [0x7fff8b4f1537]
1 TParsingContext::SkipTo(Token) + 96 (libFontParser.dylib) [0x7fff8b4f188a]
1 TParsingContext::GetToken() + 1736 (libFontParser.dylib) [0x7fff8b4f1f9a]
1 TParsingContext::ScanString() + 460 (libFontParser.dylib) [0x7fff8b4f3aea]
1 <executing in user space>
6 TFont::CreateFontEntitiesForFile(char const*, bool, TSimpleArray<TFont*>&, bool, short, char const*) + 579 (libFontParser.dylib) [0x7fff8b4da351]
6 TResourceForkSurrogate::TResourceForkSurrogate(char const*, bool) + 118 (libFontParser.dylib) [0x7fff8b4e1006]
6 TResourceForkFileReference::TResourceForkFileReference(char const*, bool) + 87 (libFontParser.dylib) [0x7fff8b4e10d3]
6 RMNewMappedRefFromMappedFork + 50 (CarbonCore) [0x7fff849a5c05]
6 CheckMapHeaderCommon + 4 (CarbonCore) [0x7fff849a3e31]
*6 hndl_alltraps + 228 (mach_kernel) [0xffffff80002ceb24]
*6 user_trap + 768 (mach_kernel) [0xffffff80002b8d90]
*6 vm_fault + 2106 (mach_kernel) [0xffffff8000262e6a]
*6 thread_block_reason + 300 (mach_kernel) [0xffffff800022db9c]
*6 ??? (mach_kernel + 190673) [0xffffff800022e8d1]
*6 machine_switch_context + 366 (mach_kernel) [0xffffff80002b496e]
2 TFont::CreateFontEntitiesForFile(char const*, bool, TSimpleArray<TFont*>&, bool, short, char const*) + 1741 (libFontParser.dylib) [0x7fff8b4da7db]
2 TResourceForkSurrogate::TResourceForkSurrogate(char const*, bool) + 118 (libFontParser.dylib) [0x7fff8b4e1006]
2 TResourceForkFileReference::TResourceForkFileReference(char const*, bool) + 87 (libFontParser.dylib) [0x7fff8b4e10d3]
2 RMNewMappedRefFromMappedFork + 50 (CarbonCore) [0x7fff849a5c05]
2 CheckMapHeaderCommon + 4 (CarbonCore) [0x7fff849a3e31]
*2 hndl_alltraps + 228 (mach_kernel) [0xffffff80002ceb24]
*2 user_trap + 768 (mach_kernel) [0xffffff80002b8d90]
*2 vm_fault + 2106 (mach_kernel) [0xffffff8000262e6a]
*2 thread_block_reason + 300 (mach_kernel) [0xffffff800022db9c]
*2 ??? (mach_kernel + 190673) [0xffffff800022e8d1]
*2 machine_switch_context + 366 (mach_kernel) [0xffffff80002b496e]
5 CTCleanup + 723728 (AdobeCoolType) [0x104c1738e]
5 CTCleanup + 847613 (AdobeCoolType) [0x104c3577b]
5 CTCleanup + 832864 (AdobeCoolType) [0x104c31dde]
5 ??? (AdobeCoolType + 41324) [0x104b1216c]
5 ??? (AdobeCoolType + 31271) [0x104b0fa27]
5 CTCleanup + 1022127 (AdobeCoolType) [0x104c6012d]
5 CTCleanup + 1016665 (AdobeCoolType) [0x104c5ebd7]
5 CTCleanup + 1003321 (AdobeCoolType) [0x104c5b7b7]
5 CTFontManagerCreateFontDescriptorsFromURL + 39 (CoreText) [0x7fff8fbc7b78]
5 CGFontCreateFontsWithURL + 444 (CoreGraphics) [0x7fff896f1523]
5 CGFontCreateFontsWithPath + 40 (CoreGraphics) [0x7fff896f18c5]
5 create_private_data_with_path + 19 (libCGXType.A.dylib) [0x7fff8b4446aa]
5 FPFontCreateFontsWithPath + 173 (libFontParser.dylib) [0x7fff8b4d9b13]
5 TFont::CreateFontEntitiesForFile(char const*, bool, TSimpleArray<TFont*>&, bool, short, char const*) + 1831 (libFontParser.dylib) [0x7fff8b4da835]
5 TLWFNType1Font::TLWFNType1Font(TResourceForkSurrogate const&, TResourceFileDataSurrogate const&, TResourceFileDataSurrogate const&) + 445 (libFontParser.dylib) [0x7fff8b4efe07]
5 TType1ParsingContext::ParseType1Font() + 20 (libFontParser.dylib) [0x7fff8b4f07d0]
5 TParsingContext::ParseType1Font() + 246 (libFontParser.dylib) [0x7fff8b4f0986]
3 TParsingContext::DoParse(TParserDictionary const*) + 280 (libFontParser.dylib) [0x7fff8b4f1368]
1 TParsingContext::DoCharStrings() + 417 (libFontParser.dylib) [0x7fff8b4f5ca9]
1 TParsingContext::GetBinaryString(unsigned int&, unsigned int&, unsigned int&) + 442 (libFontParser.dylib) [0x7fff8b4f56ea]
1 TParsingContext::FillBuf() + 91 (libFontParser.dylib) [0x7fff8b4f1045]
1 TType1LWFNParsingContext::GetBytes(unsigned long&) + 103 (libFontParser.dylib) [0x7fff8b4f1141]
1 TType1LWFNResourceChain::GetNextResource() const + 54 (libFontParser.dylib) [0x7fff8b4f4a90]
1 TResourceFileDataSurrogate::TResourceFileDataSurrogate(TResourceForkSurrogate const&, unsigned int, short) + 42 (libFontParser.dylib) [0x7fff8b4e1764]
1 operator new(unsigned long) + 34 (libstdc++.6.dylib) [0x7fff83fd9347]
1 malloc + 41 (libsystem_c.dylib) [0x7fff852d2bd7]
1 malloc_zone_malloc + 71 (libsystem_c.dylib) [0x7fff852d2183]
1 _spin_lock$VARIANT$mp + 13 (libsystem_c.dylib) [0x7fff852a7f6d]
1 <executing in user space>
1 TParsingContext::DoCharStrings() + 461 (libFontParser.dylib) [0x7fff8b4f5cd5]
1 TType1LWFNParsingContext::CharString(unsigned int, unsigned int, unsigned int, char const*, char const*, unsigned int) + 409 (libFontParser.dylib) [0x7fff8b4f622d]
1 <executing in user space>
1 TParsingContext::DoCharStrings() + 342 (libFontParser.dylib) [0x7fff8b4f5c5e]
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Photoshop CS has stopped working when loading
I wonder if someone can help me as I am not technical. I have a copy of Adobe Communication Suite 2 (this is basically CS4 version). I've installed this and every piece of it will load except for Photoshop (the bit I really want and need today!). I get an error message which says Adobe Photoshop has stopped working. Not sure what to do and I've loaded and unloaded this several times and also used some download from Adobe which is supposed to take away install problems but that had no effect! Any help would be appreciated if anyone knows anything about it.
Right click on the Photoshop CS4 in the start up menu, click on properties, click on compatibility tab, and check run as Admin. Hit apply and ok to close out. Then restart CS4.
Since this is a suite maybe this forum can help you out better:
http://forums.adobe.com/community/creativesuites/creativesuites_windows -
Hi,
I’m getting the following error message when ever I try to start cs6 and the program gets close.
“Adobe Photoshop CS6 has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available”
Please advise what is the problem? and How to sort this out?
OS Name
Microsoft Windows 8.1 Pro
Version
6.3.9600 Build 9600
Other OS Description
Not Available
OS Manufacturer
Microsoft Corporation
System Name
JARVIS
System Manufacturer
Dell Inc.
System Model
Inspiron N5110
System Type
x64-based PC
System SKU
To be filled by O.E.M.
Processor
Intel(R) Core(TM) i5-2450M CPU @ 2.50GHz, 2501 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date
Dell Inc. A11, 8/3/2012
SMBIOS Version
2.6
Embedded Controller Version
1.01
BIOS Mode
Legacy
BaseBoard Manufacturer
Dell Inc.
BaseBoard Model
Not Available
BaseBoard Name
Base Board
Platform Role
Mobile
Secure Boot State
Unsupported
PCR7 Configuration
Binding Not Possible
Windows Directory
C:\Windows
System Directory
C:\Windows\system32
Boot Device
\Device\HarddiskVolume2
Locale
United States
Hardware Abstraction Layer
Version = "6.3.9600.17196"
User Name
Jarvis\JARVIS\Abhishek
Time Zone
India Standard Time
Installed Physical Memory (RAM)
4.00 GB
Total Physical Memory
3.16 GB
Available Physical Memory
1.21 GB
Total Virtual Memory
3.72 GB
Available Virtual Memory
1.55 GB
Page File Space
576 MB
Page File
C:\pagefile.sys
Hyper-V - VM Monitor Mode Extensions
Yes
Hyper-V - Second Level Address Translation Extensions
Yes
Hyper-V - Virtualization Enabled in Firmware
Yes
Hyper-V - Data Execution Protection
Yes
Display adapters:
and NVIDIA GeForce GT 525M.Without the actual crash logs nobody can say, but chances are that your graphics hardware is to blame, so update the driver...
Mylenium -
Error "Licensing for this product has stopped working" when you launch Acrobat 9
Hi,
I'm part of service desk and my company has several thousand users of Acrobat. There has been strange issues reported since upgrading from 7.0.5 to 9.1 and a lot of them are uhappy. The latest issue is users started to receive the following error,
Error "Licensing for this product has stopped working" when you launch Acrobat 9 or Adobe Creative Suite 4 products. The link http://kb2.adobe.com/cps/405/kb405970.html#ErrorCodes has solution, but i tried everything given for 147-178, and nothing works. The users are highly frustrated. Any other possibilities? one collegue claims running simple reg cleaner could solve this issue.Wow,
I went through a "font crisis" on my MacBook about two weeks ago, and I reinstalled Snow Leopard, then restored everything from Time Machine backup. Everything but Office 2008 and CS4 was able to run from the restore, because there were preferences for both that wouldn't copy back to my Library (permissions).
I reinstalled both from the "original media" (dmg's) with my Time Machine and 2 other external HDs connected and mounted. I had no problems with either. In fact since I was re-installing from dmg's stored on my Time Machine drive, I had to have it connected to do this. Installing Office and CS4 from the dmg's took all of twenty minutes for both with no errors at all.
I'm glad you got everything taken care of, but anectdotal evidence tells me CS4 can be reinstalled with external drives connected and mounted. -
Excel has stopped working when I try to launch Excel 2013 Powerpivot
Redirected from the Win 7 forum: (http://answers.microsoft.com/en-us/office/forum/office_2013_release-excel/excel-has-stopped-working-when-i-try-to-launch/01460690-abab-495f-ab5f-904f72f88668)
My system is a Windows 7 machine, 64 bit
I previously had Excel 2010 32bit with 32 both Powerpivot installed. However I am currently evaluating 64 bit Excel 2013 with Powerpivot for my company so I uninstalled Excel 2010 and installed an evaluation copy of Excel 2013 64 bit.
However whenever I launch Excel, enable Powerpivot, then click any of the Powerpivot buttons it gives me an error saying "Excel has stopped working".
I took a look in the Windows events logs and found:
Faulting application name: EXCEL.EXE, version: 15.0.4420.1017, time stamp: 0x506741b5
Faulting module name: mscorwks.dll, version: 2.0.50727.5477, time stamp: 0x5265c8ee
Exception code: 0xc0000005
Fault offset: 0x00000000002ba203
Faulting process id: 0x3e8c
Faulting application start time: 0x01cf52a7644eda9d
Faulting application path: C:\Program Files\Microsoft Office\Office15\EXCEL.EXE
Faulting module path: C:\Windows\Microsoft.NET\Framework64\v2.0.50727\mscorwks.dll
Report Id: afa4f824-be9a-11e3-94ac-415645000030
I have tried uninstalling and re-installing as well as doing a Repair on my .net framework, which is the latest version.You can go to check the dll file, what's size of this dll file?
If the file size is 0 byte, you can check the link below:
http://forums.steampowered.com/forums/showthread.php?t=2735528
Also you can go to check the disabled items (File->Options->Add-ins->Disabled items->Go) to see if any dll file was disabled.
In addition, Isn't the latest version of .NET Framework supposed to be 4.0?(Not quite familiar with this)
Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee
the accuracy of this information.
Wind Zhang
TechNet Community Support -
Adobe Photoshop CS4 has Stopped Working on Windows 7
Hey guys and girls. I recently got a new computer running Windows 7 64bit. I still have good ol photoshop cs4 and wanted to use it on this new computer. The install process was completed and as I started the program, I get the "Adobe Photoshop CS4 has stopped working" box. I've looked through some forums, and a lot of them mention the wacom tablet issue, which is not the issue since I've yet to install the drivers for my tablet. Has anyone come across this problem at all? This is what shows up when I get that error box.
C:\Users\Administrator\AppData\Local\Temp\WERCA9F.tmp.WERInternalMetadata.xml
C:\Users\Administrator\AppData\Local\Temp\WERE1B8.tmp.appcompat.txt
C:\Users\Administrator\AppData\Local\Temp\WERE246.tmp.mdmp
Please help, thanks in advanceThe first thing that I would do is insure that you have the latest video driver installed (but do keep any older ones, just in case you must roll-back - newest is not always the best).
If that does not help, then open Even Viewer, and check for all warning, or error messages in System and Application tabs, for the time that PS crashed. If you find any with links, follow those links - be patient, as some might take a few moments to send data to MS, and then for MS to process it, to open the proper page for that link plus the data gathered. This ARTICLE goes into a bit more detail, and I do not think that it is too Adobe Premiere-centric.
Good luck,
Hunt -
I recently purchased a new desktop computer and installed Adobe CS3 Master Edition on it and I get the following error:
Adobe Photoshop CS3 has stopped working: A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.
Out of the entire suite of tools only Photoshop will not launch. The weird thing is i also had the same Adobe programs installed on my laptop and I have not made any installation updates to that machine and i am getting the same error. I have always installed the same software on my two home machines with no problem until now. Any help is appreciated.
Thanks,
AndyYou'll probably going to have to uninstall, then re-install the application; but you need to provide a lot more information;
BOILERPLATE TEXT:
Note that this is boilerplate text.
If you give complete and detailed information about your setup and the issue at hand,
such as your platform (Mac or Win),
exact versions of your OS, of Photoshop (not just "CS6", but something like CS6v.13.0.6) and of Bridge,
your settings in Photoshop > Preference > Performance
the type of file you were working on,
machine specs, such as total installed RAM, scratch file HDs, total available HD space, video card specs, including total VRAM installed,
what troubleshooting steps you have taken so far,
what error message(s) you receive,
if having issues opening raw files also the exact camera make and model that generated them,
if you're having printing issues, indicate the exact make and model of your printer, paper size, image dimensions in pixels (so many pixels wide by so many pixels high). if going through a RIP, specify that too.
etc.,
someone may be able to help you (not necessarily this poster).
a screen shot of your settings or of the image could be very helpful too.
Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
http://forums.adobe.com/thread/419981?tstart=0
Thanks! -
Adobe Photoshop CS5 has stopped working
I have Windows 7 I just installed Adobe photoshop CS5 Extended. It starts fine but when I start to open a picture I get the message
Adobe Photoshop CS5 has stopped working windows will shut it down.
Any ideas of what the problem is.Mylenium, why do you feel there is a need to run the first time as Administrator? Do you know of install failures that would leave files or registry entries with improper permissions? I've not been hearing of this behavior with the new versions; certainly Photoshop has known about Windows' UAC feature for quite a long time.
Rjleys, I suggest that you try (before opening an image) going into Edit - Preferences - Performance and disabling the [ ] Use OpenGL Drawing setting. Close and restart Photoshop after making this change.
If this works around the problem, you should update your video drivers from the web site of the manufacturer of your video card. It may be that the OpenGL operations Photoshop is trying to perform may be causing a fault in your drivers, resulting in an applilcation crash.
What kind of video card do you have?
Here are the links to the driver update pages for the two big video card makers:
ATI : http://www.amd.com/us/Pages/AMDHomePage.aspx
nVidia: http://www.nvidia.com/Download/index.aspx?lang=en-us
-Noel -
"Adobe Photoshop CS4 has stopped working" error in Win7?
Hi All,
I’m getting the following error message when ever I try to use the Phtoshop and the program gets close.
“Adobe Photoshop CS4 has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available”
Please see the following error event.
Problem signature:
Problem Event Name :APPCRASH
Application Name :Photoshop.exe
Application Version :11.0.0.0
Application Timestamp :48d3882e
Fault Module Name :KERNELBASE.dll
Fault Module Version :6.1.7601.17651
Fault Module Timestamp :4e211319
Exception Code :c00000fd
Exception Offset :0000e49d
OS Version: :6.1.7601.2.1.0.768.3
Locale ID: :1057
Please advise what is the problem..?
my notebook spesification :
Cpu intel core i5 3210m.
Memory 4GB.
OS Windows 7 home premium 64 bit ( 6.1 build 7610 ).
Vga NVIDIA GeForce GT 630M 2GB.
please help, thank you...Run the Creative Suite Cleaner Tool, reinstall the program. Make sure to run it with sufficient user privileges.
Mylenium -
How to stop "Adobe Photoshop CS6 has stopped working" error in Win8?
On my new Dell XPS 8500 Win 8 computer Photoshop CS6 keeps stopping working. I've tried both 64-bit and 32-bit versions and updated the video driver after phoning Dell. Also installed latest Adobe program updates. I keep getting the error message "Adobe Photoshop CS6 has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." Any solutions? I'm losing a terrible amount of time!
Hi there - thanks for the quick reply....
Yes, I do have a discrete video card with my main monitor plugged into that. I enabled multiscreen in the BIOS so I could plug in my second screen into the internal VGA port (both older monitors from my previous pc). I was previously getting an error when I opened Photoshop which said "Photoshop has encountered a problem with the display driver, and has temporarily disabled enhancements which use the graphics hardware. Check out the manufacturer's website for the latest software... etc..." which is why I contacted Dell to update the driver. They have a list of drivers for my system and suggested I try the first 3 in order. The first 2 wouldn't install but the third did and although the display driver error has disappeared now, Photoshop keeps crashing.
My version of Photoshop is CS6 13.0.1 x64
From Event Viewer (and bear in mind I am out of my depth here...):
Faulting application name: Photoshop.exe, version: 13.0.1.0, time stamp: 0x5022da9d
Faulting module name: aticfx64.dll, version: 8.17.10.1140, time stamp: 0x5008c014
Exception code: 0xc0000005
Fault offset: 0x000000000008a80f
Faulting process id: 0x22e8
Faulting application start time: 0x01ce20477336922d
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe
Faulting module path: C:\Windows\SYSTEM32\aticfx64.dll
Report Id: e36dd566-8c3a-11e2-be78-f4b7e258e018
Faulting package full name:
Faulting package-relative application ID: -
How to fix "Adobe Photoshop CS6 has stopped working"
Hi, when I try to change printer from Adobe pdf printer to any attached to my computer I get message "Adobe Photoshop CS6 has stopped working"
here below are problem details:
Problem signature:
Problem Event Name: APPCRASH
Application Name: Photoshop.exe
Application Version: 13.0.1.34
Application Timestamp: 526dcf21
Fault Module Name: Photoshop.exe
Fault Module Version: 13.0.1.34
Fault Module Timestamp: 526dcf21
Exception Code: c0000005
Exception Offset: 006eef65
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 9242
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Could anybody help me solve this problem. Thank you in advanceDo you have the most current dirver for the printer?
-
How fix "Adobe Photoshop CS6 has stopped working" error in Win7?
Hi All,
I’m getting the following error message when ever I try to use Move Tool and the program gets close.
“Adobe Photoshop CS6 has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available”
Video card driver is updated.
Please see the following error event.
Faulting application name: Photoshop.exe, version: 13.0.0.0, time stamp: 0x4f61c045
Faulting module name: aticfx64.dll, version: 8.17.10.1047, time stamp: 0x4cabd6c0
Exception code: 0xc0000005
Fault offset: 0x000000000002f5bf
Faulting process id: 0x15ac
Faulting application start time: 0x01ce2110508d2fb6
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe
Faulting module path: C:\Windows\system32\aticfx64.dll
Report Id: fe57fe44-8d03-11e2-bd6c-dc0ea14b01df
Please advise what is the problem? and How to sort this out
Your help is highly appreciated.
regardsthat's the details it shows.
Adobe Photoshop Version: 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) x64
Operating System: Windows 7 64-bit
Version: 6.1 Service Pack 1
System architecture: Intel CPU Family:6, Model:5, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
Physical processor count: 2
Logical processor count: 4
Processor speed: 2527 MHz
Built-in memory: 3891 MB
Free memory: 1350 MB
Memory available to Photoshop: 3306 MB
Memory used by Photoshop: 5 %
Image tile size: 128K
Image cache levels: 4
Photoshop crashed on 15/03/2013 at 00:05:05 (GetImageViewResourceSharingGLContext)
The GPU Sniffer crashed on 15/03/2013 at 00:50:52
Display: 1
Display Bounds:= top: 0, left: 0, bottom: 768, right: 1366
No video card detected
Serial number: 92628701192123445467
Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\
Temporary file path: C:\Users\Khan\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 298.1G, 254.8G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\
Additional Plug-ins folder: not set
Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2012/01/18-15:07:40 66.492997 66.492997
adbeape.dll Adobe APE 2012/01/25-10:04:55 66.1025012 66.1025012
AdobeLinguistic.dll Adobe Linguisitc Library 6.0.0
AdobeOwl.dll Adobe Owl 2012/02/09-16:00:02 4.0.93 66.496052
AdobePDFL.dll PDFL 2011/12/12-16:12:37 66.419471 66.419471
AdobePIP.dll Adobe Product Improvement Program 6.0.0.1654
AdobeXMP.dll Adobe XMP Core 2012/02/06-14:56:27 66.145661 66.145661
AdobeXMPFiles.dll Adobe XMP Files 2012/02/06-14:56:27 66.145661 66.145661
AdobeXMPScript.dll Adobe XMP Script 2012/02/06-14:56:27 66.145661 66.145661
adobe_caps.dll Adobe CAPS 6,0,29,0
AGM.dll AGM 2012/01/18-15:07:40 66.492997 66.492997
ahclient.dll AdobeHelp Dynamic Link Library 1,7,0,56
aif_core.dll AIF 3.0 62.490293
aif_ocl.dll AIF 3.0 62.490293
aif_ogl.dll AIF 3.0 62.490293
amtlib.dll AMTLib (64 Bit) 6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00) 1.000000
ARE.dll ARE 2012/01/18-15:07:40 66.492997 66.492997
AXE8SharedExpat.dll AXE8SharedExpat 2011/12/16-15:10:49 66.26830 66.26830
AXEDOMCore.dll AXEDOMCore 2011/12/16-15:10:49 66.26830 66.26830
Bib.dll BIB 2012/01/18-15:07:40 66.492997 66.492997
BIBUtils.dll BIBUtils 2012/01/18-15:07:40 66.492997 66.492997
boost_date_time.dll DVA Product 6.0.0
boost_signals.dll DVA Product 6.0.0
boost_system.dll DVA Product 6.0.0
boost_threads.dll DVA Product 6.0.0
cg.dll NVIDIA Cg Runtime 3.0.00007
cgGL.dll NVIDIA Cg Runtime 3.0.00007
CIT.dll Adobe CIT 2.0.5.19287 2.0.5.19287
CoolType.dll CoolType 2012/01/18-15:07:40 66.492997 66.492997
data_flow.dll AIF 3.0 62.490293
dvaaudiodevice.dll DVA Product 6.0.0
dvacore.dll DVA Product 6.0.0
dvamarshal.dll DVA Product 6.0.0
dvamediatypes.dll DVA Product 6.0.0
dvaplayer.dll DVA Product 6.0.0
dvatransport.dll DVA Product 6.0.0
dvaunittesting.dll DVA Product 6.0.0
dynamiclink.dll DVA Product 6.0.0
ExtendScript.dll ExtendScript 2011/12/14-15:08:46 66.490082 66.490082
FileInfo.dll Adobe XMP FileInfo 2012/01/17-15:11:19 66.145433 66.145433
filter_graph.dll AIF 3.0 62.490293
hydra_filters.dll AIF 3.0 62.490293
icucnv40.dll International Components for Unicode 2011/11/15-16:30:22 Build gtlib_3.0.16615
icudt40.dll International Components for Unicode 2011/11/15-16:30:22 Build gtlib_3.0.16615
image_compiler.dll AIF 3.0 62.490293
image_flow.dll AIF 3.0 62.490293
image_runtime.dll AIF 3.0 62.490293
JP2KLib.dll JP2KLib 2011/12/12-16:12:37 66.236923 66.236923
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 10.0
LogSession.dll LogSession 2.1.2.1640
mediacoreif.dll DVA Product 6.0.0
MPS.dll MPS 2012/02/03-10:33:13 66.495174 66.495174
msvcm80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
msvcm90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
msvcp100.dll Microsoft® Visual Studio® 2010 10.00.40219.1
msvcp80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
msvcp90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
msvcr100.dll Microsoft® Visual Studio® 2010 10.00.40219.1
msvcr80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
msvcr90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
pdfsettings.dll Adobe PDFSettings 1.04
Photoshop.dll Adobe Photoshop CS6 CS6
Plugin.dll Adobe Photoshop CS6 CS6
PlugPlug.dll Adobe(R) CSXS PlugPlug Standard Dll (64 bit) 3.0.0.383
PSArt.dll Adobe Photoshop CS6 CS6
PSViews.dll Adobe Photoshop CS6 CS6
SCCore.dll ScCore 2011/12/14-15:08:46 66.490082 66.490082
ScriptUIFlex.dll ScriptUIFlex 2011/12/14-15:08:46 66.490082 66.490082
tbb.dll Intel(R) Threading Building Blocks for Windows 3, 0, 2010, 0406
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 3, 0, 2010, 0406
TfFontMgr.dll FontMgr 9.3.0.113
TfKernel.dll Kernel 9.3.0.113
TFKGEOM.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
updaternotifications.dll Adobe Updater Notifications Library 6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 6.0.0.24
WRServices.dll WRServices Friday January 27 2012 13:22:12 Build 0.17112 0.17112
wu3d.dll U3D Writer 9.3.0.113
Required plug-ins:
Accented Edges 13.0
Adaptive Wide Angle 13.0
ADM 3.11x01
Angled Strokes 13.0
Average 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Bas Relief 13.0
BMP 13.0
Camera Raw 7.0
Chalk & Charcoal 13.0
Charcoal 13.0
Chrome 13.0
Cineon 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Clouds 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Collada 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Color Halftone 13.0
Colored Pencil 13.0
CompuServe GIF 13.0
Conté Crayon 13.0
Craquelure 13.0
Crop and Straighten Photos 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Crop and Straighten Photos Filter 13.0
Crosshatch 13.0
Crystallize 13.0
Cutout 13.0
Dark Strokes 13.0
De-Interlace 13.0
Difference Clouds 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Diffuse Glow 13.0
Displace 13.0
Dry Brush 13.0
Eazel Acquire 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Embed Watermark 4.0
Extrude 13.0
FastCore Routines 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Fibers 13.0
Film Grain 13.0
Filter Gallery 13.0
Fresco 13.0
Glass 13.0
Glowing Edges 13.0
Grain 13.0
Graphic Pen 13.0
Halftone Pattern 13.0
HDRMergeUI 13.0
IFF Format 13.0
Ink Outlines 13.0
JPEG 2000 13.0
Lens Blur 13.0
Lens Correction 13.0
Lens Flare 13.0
Liquify 13.0
Matlab Operation 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Measurement Core 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Mezzotint 13.0
MMXCore Routines 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Mosaic Tiles 13.0
Multiprocessor Support 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Neon Glow 13.0
Note Paper 13.0
NTSC Colors 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Ocean Ripple 13.0
Oil Paint 13.0
OpenEXR 13.0
Paint Daubs 13.0
Palette Knife 13.0
Patchwork 13.0
Paths to Illustrator 13.0
PCX 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Photocopy 13.0
Photoshop 3D Engine 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Picture Package Filter 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Pinch 13.0
Pixar 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Plaster 13.0
Plastic Wrap 13.0
PNG 13.0
Pointillize 13.0
Polar Coordinates 13.0
Portable Bit Map 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Poster Edges 13.0
Radial Blur 13.0
Radiance 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Read Watermark 4.0
Reticulation 13.0
Ripple 13.0
Rough Pastels 13.0
Save for Web 13.0
ScriptingSupport 13.0
Shear 13.0
Smart Blur 13.0
Smudge Stick 13.0
Solarize 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Spatter 13.0
Spherize 13.0
Sponge 13.0
Sprayed Strokes 13.0
Stained Glass 13.0
Stamp 13.0
Sumi-e 13.0
Targa 13.0
Texturizer 13.0
Tiles 13.0
Torn Edges 13.0
Twirl 13.0
Underpainting 13.0
Vanishing Point 13.0
Variations 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Water Paper 13.0
Watercolor 13.0
Wave 13.0
WIA Support 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Wind 13.0
Wireless Bitmap 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
ZigZag 13.0
Optional and third party plug-ins: NONE
Plug-ins that failed to load: NONE
Flash:
Mini Bridge
Kuler
Installed TWAIN devices: NONE -
Photoshop CS5 has stopped working while I draw.
So I have Photoshop CS5 extended and Im using windows 7 ultimate 64 bit.
I have a Nvidia Geforce GTX 260m 1gb video card. A Asus G60Vx laptop. 4gb of ram.
So heres the story. When Im drawing on a picture it could be from 5 to 45 minutes of drawing photoshop will all of the sudden crash with the error saying "Adobe photoshop cs5 has stopped working" and i have to close the program losing all of the progress in my drawing.
I have called and talked to 3 different Adobe Reps that I can hardly understand... and have done ALL of the suggestions they have given to. From dragging the settings folder to the desktop from dragging the plugins folder to the desktop to reinstalling the program which i have done twice. Also *I use no 3rd party plugins ONLY A WACOM PEN AND TOUCH TABLET** Regarding the Tablet I have called Wacom and they have no clue of how to fix this issue either I have reinstalled it and updated the latest driver for it. Still nothing. Im am getting very upset I NEED* this for my college class... and NO ONE can help me. Everyone I talk to acts like they have no clue what to do they are just giving me steps that i follow that lead me to nothing. just the same problem. Please someone help me through this. I had been using this program and tablet FINE for like 2 or 3 months and just last week it starting doing this.function(){return A.apply(null,[this].concat($A(arguments)))}
Mylenium wrote:
I would also definitely clean out my drive using CCleaner and run a defragmentation. Could well be that too much fragmentation is preventing PS from expanding its temporary files beyond a certain point and then it goes belly up....
Windows 7 keeps its drives defragged all by itself and it will tell you about drives getting full.
A better approach would be to scout around in the Windows System Event Log and see if it's logging any failures.
-Noel
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