Photoshop CC installation hung at "Waiting..." in Creative Cloud window.

Question

2013-06-17
Downloaded and installed new version of Adobe Application Manager which magically turned into the new Creative Cloud window. Found the Photoshop CC entry and clicked "Install" after which the download took lots of minutes and then switched to an "Extracting Photoshop CC" message which took more minutes. Okay, now it's saying "Installing Photoshop CC." After a few minutes, seems stuck at 70%. After a few more minutes, it's still stuck at 70%.
Clicked the "x" button to stop the installation and waited for the "Install" button reappear. I pressed "Install" again and got the messages "Installing Photoshop CC" followed by "Extracting Photoshop CC" which is still on the screen. Down where the "Install" button was appeared the message "Extracting..." but that soon changed to "Waiting...". After 10 minutes of "Waiting...", I clicked the "x" next to the "waiting" message to cancel the "Photoshop CC" installation. The "Install" button returned almost immediately.
I went to the https://creative.adobe.com site then to the Download Center. I clicked on the "Photoshop" icon and then on the "Download" button on the "Photoshop CC" page. That action fired up the Creative Cloud app on my machine and the download started again. The first message is "Installing Photoshop CC" and the percentage value is increasing (good)! There's a little progress bar in the Creative Cloud window. The display changed from "Installing Photoshop CC (49%)" to "Extracting Photoshop CC..." and where the progress bar was in now the word "Extracting...". After a couple of minutes (maybe 3 or 4), the word "Extracting..." turned into "Waiting...". I think I hate this. The legend at the top of the Creative Cloud window still reads "Extracting Photoshop CC...". After 10-11 minutes, the message "Waiting..." is still there. Someone suggested "close your browser" to get the ball rolling again, so I closed Chrome at 11:47 PM. I still have the "Waiting..." message. I'm going to click "x" and try again. Did so at 11:48 PM. After taking a break (time now 11:59 PM), message is "Extracting..." but at 12:00 midnight the message changed to "Waiting...". What the heck is it waiting for? Behavior is identical to when browser was running. Now it's 12:12 AM and still "Waiting...". I suppose it'll be like this until morning. Maybe I should kill all other processes. Did so but no help. Now it's 12:55 AM and still "Waiting...".
I have PS CS6 and LR5 installed (but neither running) on my Windows 7 64-bit 16GB machine. I'm running Webroot Secure Anywhere.
What next steps should I take to get past this Ps CC installation blockage?
Update 1:36 AM
It's now 1:36 AM and I still have the "Waiting..." message.
There are four copies of "Adobe CEF Helper.exe *32" running and one copy of "CEPServiceManager.exe *32" (a.k.a., "Adobe CEP Service Manager"). Also, one copy each of "Creative Cloud Helper.exe *32" and "Creative Cloud.exe *32" are running.
Thanks,
-- Sam

Answer 1

2013-06-18 6:30 AM
Thank you, Arpit. With your help I seem to be up and running with Photoshop CC.
I did these things:
Manually killed all Adobe processes including a "setup.exe" I had not noticed before.
Used Add/Remove programs to remove the Creative Cloud app and a partially installed version of Adobe Photoshop CC.
Restarted computer
Renamed the two OOBE directories you specified.
I ran AdobeCreativeCloudCleaner.exe as admin but elected to exit when I saw that I'd have to remove Ps CS6 as well as CC.
Restarted computer, again.
Downloaded and ran CreativeCloudSet-Up.exe then signed in and navigated to the "Apps" panel.
Clicked "Install" next to the Photoshop CC icon at 5:58 AM; the installation completed at 6:12 AM with an "up to date" message near the Photoshop CC icon.
I quickly tested both Ps CS6 and Ps CC to see that both would run -- they both did run.
In LR5 I noticed that the "Edit In > Adobe Photoshop CS6" has been replaced by "Edit In > Adobe Photoshop CC"
When I attempted to open an image in Ps CC via LR5, I was told to "Update Adobe Camera Raw" so I opened Ps CC manually, checked for updates -- there were three total including ACR, Ps CC itself, and one other which I think was "something something Extensions"
Restarted computer, again (following advice from updater mentioned above) after which Ps CC seems to work well with LR5.
Deleted the two renamed OOBE directories (step 4 above) after verifying new OOBE directories had been created.
My only problem now is figuring out how to get Ps CC to see my third-party filters (e.g., NIK, Topaz, Redfield). I'll probably just have to reinstall them all.
I supposed I can uninstall Ps CS6 without affecting Ps CC, right?
Thanks again for your help,
-- Sam