Photoshop CC isnt installed but Creative Cloud thinks it is?

I had to do a system restore. Im guessing that there are some registery files still on my system causing creative cloud to think Photoshop CC is still installed on my computer but it was removed when i did a system restore.

Hi sveselys,
Please follow the troubleshooting steps mentioned in the KB : http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html

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Lightroom is not installed but Creative Cloud thinks it is!

I have completely uninstalled the entire Creative Cloud set of products including Lightroom 4.3 and Lightroom 5 (both 64-bit). The icons changed to generic icons, indicating that the application link was broken, due to the fact that the product was no longer installed.
When I go to Adobe's CC website to try and download Lightroom 5 after signing in, my web browser asks which application I want to use to open the download link. I choose the Creative Cloud application but nothing updates in CC Desktop. I am on Windows 7 64-bit SP1.
I do not know why Creative Cloud Desktop still thinks those apps are installed and does not give me the button to install it. Instead it shows "up-to-date".
Any help is greatly appreciated.
P.S. I also checked with the Adobe Cleaner Tool to make sure no CC apps were installed.

Lehestro (and anyone else having this problem on a Mac), I had this same problem tonight and solved it. I got a new hard drive for my Mac Pro today and did a clean install of Mavericks on it. When I installed Adobe Creative Cloud for the first time, it thought I alfeady had Lightroom installed and "Up to date" for some reason even though I hadn't installed anything but the Creative Cloud Desktop. It's possibly because it detected the application on my old hard drive, which I had mounted to transfer files to the new drive.
Anyway, I first tried installing the Lightroom trial application because I read that Cretive Cloud would update it to stop asking for a serial number. I installed the trial, then moved all of my relevant Lightroom settings over from the old hard drive to the new one so I could keep all my settings. I got most of these files from the various preferences files inside "~/Library/Preferences" (including all files and folders that start with "Adobe" as well as "com.Adobe" and "~/Library/Application Support/Adobe/Lightroom/". I believe that's where all the files I transferred were. And of course I copied my Lightroom catalog, backups, and previews files to my user folder as well (just do a Google search for "moving lightroom files to new computer" and you'll see what files to move). I used the same directory structure on my new hard drive so there would be minimal confusin when moving all my files over.
While that did keep all of my settings quite nicely (and I mean everything, including camera calebration defaults that I had changed and things like that), it still asked me for a serial number.
What eventually worked was simple. I dragged the "Adobe Photoshop Lightroom 5.app" icon out of my Applications folder and into the trash. I then logged out of Creative Cloud, shut down my computer, unmounted the old hard drive, rebooted, and logged back into CC. Once I did that, Lightroom wasn't listed in my installed apps anymore, and became available as a new download. I downloaded and installed it from CC, and voila! Now it launches without asking for a serial number, and it still kept all my settings that I dragged over from the old hard drive. The only thing I had to do was go to the Plugins Manager and re-install my Picasa and SmugMug plugins. When I did that, it still even still retained their settings and had all the images in the galleries I had built on and published via my old system.

Cannot launch photoshop in new install of creative cloud following expired trial of CS6

Application is telling me that trial has expired & to enter activation code
I'm running Win7, 64bit and have tried the Adobe Cleaner Tool
I'm really reluctant to subscribe if i can't get the trial running
Can anyone help or should I look at another package?

If you did already run a trial it is not possible to run again a trial. If you whant to test, you can buy the product. If you don't like the product or it does not do what you whant you can always return within 30 days
http://helpx.adobe.com/content/help/en/x-productkb/policy-pricing/return-cancel-exchange-o rder-north-america.html#main-pars_header

I'm using LR5. Why is Creative Cloud thinking that I don't have LR5 installed?

Creative Cloud desktop says I have PS CC, PS CC (2014) and Illustrator Trial installed but no mention of LR5. It also gives me the option of installing LR5. LR5 is already installed and working fine (as far as I know). I have the monthly photographer's plan @ 9,95$.
I would like to know if it matters that I have 2 PS CC installed and if I have to reinstall LR5 for future updates purposes.

Please refer to:
Lightroom 5 is installed but Creative Cloud doesn't think so… can't update LR
Lightroom and Creative Cloud FAQ
Hello, i can't found out how to activate LR5 ????
The third activation will not succeed as it will prompt to deactivate it from previous machine.
Regards
Rajshree

The files for after effects are not ther but still creative cloud thinks its installed

My Macs Creative Cloud thinks that I have After Effects CC installed but when i search my mac no files are there :/ help me get a sollution as to how to fix this.

Hello,
as strange as it may seem I fear it's a challenge for Adobe's Creative Cloud Cleaner Tool.
Sometimes - for whatever reasons - CC doesn't "want" to work. In this case you should CC completely delete and reinstall by help of Adobe Creative Cloud Cleaner Tool. (A try to uninstall by own resources is not enough!)
I quote: ... helps resolve installation problems for Adobe Creative Cloud and Adobe Creative Suite (CS3-CS6) applications. The tool removes installation records for prerelease installations of Creative Cloud or Creative Suite applications. It does not affect existing installations of previous versions of Creative Cloud or Creative Suite applications.
Please use: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html and follow the prescribed sequence of operations
Sometimes the "opm.db file" is the culprit. In this case you should delete it.
If necessary and for further questions and if "open" please use chat, I had the best experiences.
Hans-Günter

Can I install the creative cloud on multiple machines but not use it or pay until activate it

I would like to install the Creative Cloud software on several machines now but not use it or pay for it on all the machines until the person using that machines needs it then they can pay to activate it. Is it okay to have the software installed on lots of machines but not activated?

Hi There,
If the software is installed on the machine and it is not activated, you would not be able to use it once the trial is expired after 30 days.
Whenever, you wish to use it, you can buy it and can start using it.
Thanks,
Atul Saini

I uninstalled Flash Builder 4.7 using the uninstall app. I'd like to re-install the app, but Creative Cloud says it's up-to-date, even though it does not exist anymore on my computer. How can I re-dowload it?

I uninstalled Flash Builder 4.7 using the uninstall app. I'd like to re-install the app, but Creative Cloud says it's up-to-date, even though it does not exist anymore on my computer. How can I re-dowload it?

CC desktop lists applications as "Up to Date" when not installed
http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html

Lightroom 5 is not on my Mac but appears to be installed in Creative Cloud

Lightroom 5 is not on my Mac but appears to be installed in Creative Cloud :-(

Hi Marco,
Welcome to the Community!
Please check under Applications if you have a Mac or check in All programs if you have Windows. If the programs isn't listed then follow the steps mentioned in http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html
Thanks!
Ankit

Premiere Pro uninstalled through control panel - still appearing as installed on Creative Cloud app - I wish to re-install but cannot

Premiere Pro uninstalled through control panel - still appearing as installed on Creative Cloud app - I wish to re-install but cannot

CC desktop lists applications as "Up to Date" when not installed
http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html

Do I need to uninstall my existing version of Photoshop for Mac before installing the Creative Cloud download

Do I need to uninstall my existing version of Photoshop for Mac before installing the Creative Cloud download?

No, uninstalling is not required.

Installed then removed Acrobat but Creative Cloud says its still installed so I can't install it again.

I've seen issues with precloud subs in CC but not with an app that was a CC download.
Just like the subject says, "Installed then removed Acrobat but Creative Cloud says its still installed so I can't install it again."
How do I get CC to recognize that acrobat isn't on my computer so I can download it again?
thanks,
Jason

CC desktop lists applications as "Up to Date" when they are not
-http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html
-and added step https://forums.adobe.com/thread/1529654

I want to install the creative Cloud but there is a message that says "This section of Creative Cloud is experiencing unexpected server errors"

I want to install the creative Cloud but there is a message that says "This section of Creative Cloud is experiencing unexpected server errors"

I want to install the creative Cloud but there is a message that says "This section of Creative Cloud is experiencing unexpected server errors"
Can somebody explain why???????

Installed cs6 master collection but creative cloud keeps asking for renewal of subscription... I just paid $1500 for this program i don't need a subscription

installed cs6 master collection but creative cloud keeps asking for renewal of subscription... I just paid $1500 for this program i don't need a subscription.. How can i stop this from happening so i can use my CS6 Master Collection

See if the following helps:
How do I prevent Creative Cloud from taking over my CS6 perpetual license?
https://forums.adobe.com/thread/1584746

I just installed adobe creative cloud and Adobe Bridge.

I just installed adobe creative cloud and Adobe Bridge. When I try to open a image in camera raw I get an error "Bridges parent application is not active" "Bridge requires that a qualifying product has been launched atleast once to enable this feature"

Have you opened Photoshop? (I think that is a "parent" application)

I have a Adobde CC account but when i open the app to download the different software, i have illustrator, indesign, photoshop, bridge to install but premiere pro, after effects, lightroom, etc. to "test"...???

I have a Adobde CC account but when i open the app to download the different software, i have illustrator, indesign, photoshop, bridge to install but premiere pro, after effects, lightroom, etc. to "test"...???
Before (2-3 monate before) i had no problem to access to lightroom & after effetcs...help me please. Thx

That's okay , besides I got nothing to do lol hehehe atleast I can make myself useful for someone else hehe
1)Navigate to C:\Windows\System32\drivers\etc and look for file named hosts inside etc folder.
2)Copy the hosts file to Desktop and open the same with notepad.
Check with the hosts file entries , let me know if there are any Adobe entries like 127.0.01 xxx.,adobe.com .activate.adobe.com....etc?
If there are no Adobe entries in Hosts file .
If you wish , you may uinstall and reinstall the app .
You may try below steps :
Open Control Panel and Navigate to Control Panel\Programs\Programs and Features .
Under Program and Features list, locate Adobe Creative Cloud and uninstall it.
End all Adobe related Tasks from Task Manager.
Open C:drive and navigate to C:\Program Files (x86)\Common Files\Adobe.
Open Adobe folder and delete folders named Adobe Application Manager and OOBE.
Navigate to C:\Program Files (x86)\Adobe.
Open Adobe folder and if present delete Adobe Creative Cloud folder.
Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.
Type in below command and hit 'Enter' key.
appdata
Then navigate to Local>Adobe.
Open Adobe folder and delete folders named AAMUpdater and OOBE.
Click on the below link and download Creative Cloud setup file and use the same to install the Creative Cloud Desktop application.
https://ccmdls.adobe.com/AdobeProducts/KCCC/1/win32/CreativeCloudSet-Up.exe
Once the installation process is completed , sign in and check.
Still same issue ?? let me know

Photoshop CC isnt installed but Creative Cloud thinks it is?

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