Photoshop CC - Missing Tool Presets

I have just wasted over 2 hours with the adobe 'Customer Care' people trying to find out why I get the message 'No Tool Presets Defined for Current Tool' and this included them remote connecting to my iMac via 'TeamViewer'. The person concerned then sent me links to tutorials on the use of the Spot Healing Brush but they were no help whatsoever and CustomerCare have been unable to solve my problem and, to add insult to injury, the so-called 'care' expert, closed down our Chat without explanation. Fortunately their system has automatically sent a transcription of the chat.
Anyway, to explain the problem:
I opened an image (.dng) in Bridge which then automatically opens CameraRaw. I clicked on 'OpenImage' which then opens Photoshop. However, when I click any of the tools in the Tools Panel, the Spot Healing Brush as an example, I get the message "No Tools Preset Defined for Current Tool" so no sign of the Healing Brush, Patch, Content-Aware or Red Eye Tools. The Clone Stamp doesn't show Pattern Stamp tool, the Marquee tool only shows the Rectangular tool and so on. This applies whether I click or hover over the tool within the Tools Panel itself or when I click on the downward arrow in the Options Panel for the tool in question. A few of the tools do show some presets but not all of them.
Please please help
PS. Does anyone know how I can complain to Adobe about a very shoddy example of support?

I'm a windows user so I do not know  the Adobe Photoshop environment on the Mac or the versions of Mac OS.  The only suggestion I could make would then be try using Adobe Cleaner to clean off Photoshop then  install Photoshop  Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

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