Photoshop CC no longer lets me open video files.

I use Photoshop CC on my Mac to make GIFs and I used to have no issue with this.
However, I can no longer open mp4 files either with the 'import video frames to layers' option or the 'add media'.
It simply comes up a message saying 'video cannot be found'.
I really hope you can tell me how to resolve this issue. Thanks.

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    Logical processor count: 8
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