Photoshop CC Product Feedback survey = Freeze
The pop up Product Feedback Survey hangs Photoshop CC on OS X 10.8.4 rMBP 15". Very frustrating not being able to use the product due to some error with a survey.
Hi Penrazor69,
May I know who from Adobe support tech resolved this issue, and how did he/she solved the issue? The more detailes the better.
Some people reported a similar problem. We are troubleshooting the root cause for an effective solution. Your information will be much appreciated.
Thanks!
Similar Messages
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Adobe Feedback Survey - Bug?
I was just asked to participate in the Adobe Photoshop (CC) feedback survey via (within the app). I answered 4 questions about type of work, number of employees etc. I clicked "done" (or whatever term was offered) and the dialog window was dismissed. I tried to open an image file and the same survey dialog window reappeared -with the same 4 questions I had just answered. When I dismissed it again, my file did not open, and all pulldowns, options, etc. were grey. Could not end this cycle & was forced to force quit. No other questions were offered.
I'm running PShop 14.0 x64
on a Mac tower 2.8ghz quad OS 10.6.8
BTW- I have responded to similar surveys in the past. Always surprised that there is never a category for "Photo Retoucher" and/or "Digital Artist" -which I have been professionally since beta testing Photoshop 1.0Thanks for the reply. All I recall is that 4 questions were asked, type of business, number of emplyees, etc. I assume there were additional windows/questions to follow, but they did not appear. It didn't occur to me to dismiss via help.
I thought my avatar only displayed "FauxtoGuy" -is "Nick" visible? -
I havev installed a new Hard Drive on my laptop but cannot find my Photoshop Elements product box with the serial number to install Elements 10 or Elememts Premier 10. How can I find out the serial / installation codes for these? I saw a reply however, it was not my name and assumed it was for someone else. Now timed out. Can UI still have help on this matter please?
If you registered PSE before, go to the main page of adobe.com, sign in and go to your account and you should find the serial number there in your purchases.
-
One of the features that I miss since uploading 7 is the ability to "Move and Scale" a photo that I want to use as wallpaper. Techie I spoke with said that I should post this on Product Feedback, but I can't find that.
Sorry.
Try this: http://www.apple.com/feedback/iphone.html -
Does the new Photoshop Elements 13 have the freeze mask tool when using liquify
Im wanting to know if the new photoshop elements 13 has the freeze mask .. thats used in liquify ? I know the older versions do not, and also aware that PS does have it… was hoping they included it in the new elements 13 ??
Yes.
Click on an icon that looks like this:
Now look for something like this in the tools options panel that looks like this:
If you don't get this panel open then click on tools option as shown in this picture:
Hope this helps. -
Getting skype email to complete feedback survey .....
Did someone hack skype user lists? I m getting email to complete feedback survey for $$?
Can you please share some more details from that email?
Subject line, content, sender email address?
Follow the latest Skype Community News
↓ Did my reply answer your question? Accept it as a solution to help others, Thanks. ↓ -
Suggestion: Product feedback should be ubiquitous
I notice that some Apple-provided Mac apps have menu entries to provide product feedback or to report bugs, but not all. Indeed, not even all apps have forums for discussing bugs or providing feedback.
What I propose is that any major Mac app have a collection of version-specific feedback forums (and a support forum, with the means by which someone can mark a post as a "bug report"), and that these forums be accessible easily from within the menus of the application they pertain to. Moreover, accessing the forums through those menus should automatically log you into the forum, place you in the correct forum, and fill in product version and OS version and machine model.
The downside to such a treatment, naturally, is that bug reports and feedback will likely result in many duplicates, but the upside to this, of course, is a rough means to gauge the issues real users are facing most commonly.
Sorry to provide this in the forum feedback forum, but I think you'll see that this involves the forums and is rather over-arching across product lines.Hello DulcetTone!
You can also use one of the forms here Apple Product Feedback, or here Apple Mac OS X Feedback.
Good Luck!
ali b -
I have some product feedback about the way iPhone Maps is working in my city. Where do I submit my feedback so that it gets into the right hands to be acted on?
AdamGoogle provides the maps and information. You could try them.
Apple feedback is:
http://www.apple.com/feedback/iphone.html -
Adobe Creative cloud Photoshop CC 2014 , smudge tool freezing
Issue: Adobe CC 2014 , Photoshop smudge tool freezing , application stops responding when using more that 4000px
Facing issue with Adobe photo shop , smudge tool freezes when using >4000px .
issue persists on all workstations with NVidia card on windows 7 and 8.1 with similar specs except video card.
Configuration for Windows 7 platform with NVIDIA Quadro K6000 12GB graphics : -
Intel Xeon Processor E5-2603 v3
32GB (4x8GB) 2133MHz DDR4 RDIMM ECC
System information for above spes.
Dell Workstation :
Adobe Photoshop Version: 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00) x32
Operating System: Windows 7 64-bit
Version: 6.1
System architecture: Intel CPU Family:6, Model:15, Stepping:2 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2
Physical processor count: 6
Processor speed: 1596 MHz
Built-in memory: 32692 MB
Free memory: 29499 MB
Memory available to Photoshop: 3255 MB
Memory used by Photoshop: 60 %
Image tile size: 128K
Image cache levels: 4
OpenGL Drawing: Enabled.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
OpenGL Allow Old GPUs: Not Detected.
OpenCL Unavailable
OpenGL Version: 2.1
Video Rect Texture Size: 16384
OpenGL Memory: 4095 MB
Video Card Vendor: NVIDIA Corporation
Video Card Renderer: Quadro K6000/PCIe/SSE2
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920
Video Card Number: 1
Video Card: NVIDIA Quadro K6000
Driver Version: 9.18.13.4752
Driver Date: 20150205000000.000000-000
Video Card Driver: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Video Mode: 1920 x 1080 x 4294967296 colors
Video Card Caption: NVIDIA Quadro K6000
Video Card Memory: 4095 MB
Serial number: Tryout Version
Application folder: C:\Program Files (x86)\Adobe\Adobe Photoshop CC\
Temporary file path: C:\Users\user\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 118.0G, 49.0G free
Required Plug-ins folder: C:\Program Files (x86)\Adobe\Adobe Photoshop CC\Required\
Primary Plug-ins folder: C:\Program Files (x86)\Adobe\Adobe Photoshop CC\Plug-ins\
Installed components:
ACE.dll ACE 2013/03/19-12:09:02 79.535293 79.535293
adbeape.dll Adobe APE 2013/02/04-09:52:32 0.1160850 0.1160850
AdobeLinguistic.dll Adobe Linguisitc Library 7.0.0
AdobeOwl.dll Adobe Owl 2013/03/03-12:10:08 5.0.13 79.533484
AdobePDFL.dll PDFL 2013/03/13-12:09:15 79.499517 79.499517
AdobePIP.dll Adobe Product Improvement Program 7.0.0.1768
AdobeXMP.dll Adobe XMP Core 2013/03/13-12:09:15 79.151481 79.151481
AdobeXMPFiles.dll Adobe XMP Files 2013/03/13-12:09:15 79.151481 79.151481
AdobeXMPScript.dll Adobe XMP Script 2013/03/13-12:09:15 79.151481 79.151481
adobe_caps.dll Adobe CAPS 7,0,0,21
AGM.dll AGM 2013/03/29-12:09:59 79.536232 79.536232
ahclient.dll AdobeHelp Dynamic Link Library 1,8,0,31
aif_core.dll AIF 5.0 79.534508
aif_ocl.dll AIF 5.0 79.534508
aif_ogl.dll AIF 5.0 79.534508
amtlib.dll AMTLib 7.0.0.169 BuildVersion: 7.0; BuildDate: Mon Apr 8 2013 2:31:50) 1.000000
ARE.dll ARE 2013/03/19-12:09:02 79.535293 79.535293
AXE8SharedExpat.dll AXE8SharedExpat 2011/12/16-15:10:49 66.26830 66.26830
AXEDOMCore.dll AXEDOMCore 2011/12/16-15:10:49 66.26830 66.26830
Bib.dll BIB 2013/03/19-12:09:02 79.535293 79.535293
BIBUtils.dll BIBUtils 2013/03/19-12:09:02 79.535293 79.535293
boost_date_time.dll DVA Product 7.0.0
boost_signals.dll DVA Product 7.0.0
boost_system.dll DVA Product 7.0.0
boost_threads.dll DVA Product 7.0.0
cg.dll NVIDIA Cg Runtime 3.0.00007
cgGL.dll NVIDIA Cg Runtime 3.0.00007
CIT.dll Adobe CIT 2.1.6.30158 2.1.6.30158
CITThreading.dll Adobe CITThreading 2.1.6.30158 2.1.6.30158
CoolType.dll CoolType 2013/03/19-12:09:02 79.535293 79.535293
dvaaudiodevice.dll DVA Product 7.0.0
dvacore.dll DVA Product 7.0.0
dvamarshal.dll DVA Product 7.0.0
dvamediatypes.dll DVA Product 7.0.0
dvaplayer.dll DVA Product 7.0.0
dvatransport.dll DVA Product 7.0.0
dvaunittesting.dll DVA Product 7.0.0
dynamiclink.dll DVA Product 7.0.0
ExtendScript.dll ExtendScript 2013/03/21-12:10:31 79.535742 79.535742
FileInfo.dll Adobe XMP FileInfo 2013/03/19-12:09:02 79.151561 79.151561
filter_graph.dll AIF 5.0 79.534508
icucnv40.dll International Components for Unicode 2011/11/15-16:30:22 Build gtlib_3.0.16615
icudt40.dll International Components for Unicode 2011/11/15-16:30:22 Build gtlib_3.0.16615
imslib.dll IMSLib DLL 7.0.0.37
JP2KLib.dll JP2KLib 2013/02/19-12:28:44 79.248139 79.248139
libeay32.dll The OpenSSL Toolkit 0.9.8g
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
LogSession.dll LogSession 2.1.2.1756
mediacoreif.dll DVA Product 7.0.0
MPS.dll MPS 2013/03/15-13:25:52 79.535029 79.535029
msvcm80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
msvcm90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
msvcp100.dll Microsoft® Visual Studio® 2010 10.00.40219.1
msvcp71.dll Microsoft® Visual Studio .NET 7.10.3077.0
msvcp80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
msvcp90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
msvcr100.dll Microsoft® Visual Studio® 2010 10.00.40219.1
msvcr71.dll Microsoft® Visual Studio .NET 7.10.3052.4
msvcr80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
msvcr90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
PatchMatch.dll PatchMatch 0000/00/00-00:00:00 1. 1.
pdfsettings.dll Adobe PDFSettings 1.04
Photoshop.dll Adobe Photoshop CC CC
Plugin.dll Adobe Photoshop CC CC
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (32 bit) 4.0.1.34
PSArt.dll Adobe Photoshop CC CC
PSViews.dll Adobe Photoshop CC CC
SCCore.dll ScCore 2013/03/21-12:10:31 79.535742 79.535742
ScriptUIFlex.dll ScriptUIFlex 2013/03/21-12:10:31 79.535742 79.535742
shfolder.dll Microsoft(R) Windows (R) 2000 Operating System 5.50.4027.300
ssleay32.dll The OpenSSL Toolkit 0.9.8g
svml_dispmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
tbb.dll Intel(R) Threading Building Blocks for Windows 4, 1, 2012, 1003
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 4, 1, 2012, 1003
updaternotifications.dll Adobe Updater Notifications Library 7.0.1.102 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 7.0.1.102
WRServices.dll WRServices Mon Feb 25 2013 16:09:10 Build 0.19078 0.19078
Required plug-ins:
3D Studio 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
Accented Edges 14.0
Adaptive Wide Angle 14.0
Angled Strokes 14.0
Average 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
Bas Relief 14.0
BMP 14.0
Camera Raw 8.0
Camera Raw Filter 8.0
Chalk & Charcoal 14.0
Charcoal 14.0
Chrome 14.0
Cineon 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
Clouds 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
Collada 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
Color Halftone 14.0
Colored Pencil 14.0
CompuServe GIF 14.0
Conté Crayon 14.0
Craquelure 14.0
Crop and Straighten Photos 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
Crop and Straighten Photos Filter 14.0
Crosshatch 14.0
Crystallize 14.0
Cutout 14.0
Dark Strokes 14.0
De-Interlace 14.0
Dicom 14.0
Difference Clouds 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
Diffuse Glow 14.0
Displace 14.0
Dry Brush 14.0
Eazel Acquire 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
Embed Watermark 4.0
Entropy 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
Extrude 14.0
FastCore Routines 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
Fibers 14.0
Film Grain 14.0
Filter Gallery 14.0
Flash 3D 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
Fresco 14.0
Glass 14.0
Glowing Edges 14.0
Google Earth 4 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
Grain 14.0
Graphic Pen 14.0
Halftone Pattern 14.0
HDRMergeUI 14.0
IFF Format 14.0
Ink Outlines 14.0
JPEG 2000 14.0
Kurtosis 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
Lens Blur 14.0
Lens Correction 14.0
Lens Flare 14.0
Liquify 14.0
Matlab Operation 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
Maximum 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
Mean 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
Measurement Core 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
Median 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
Mezzotint 14.0
Minimum 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
MMXCore Routines 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
Mosaic Tiles 14.0
Multiprocessor Support 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
Neon Glow 14.0
Note Paper 14.0
NTSC Colors 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
Ocean Ripple 14.0
Oil Paint 14.0
OpenEXR 14.0
Paint Daubs 14.0
Palette Knife 14.0
Patchwork 14.0
Paths to Illustrator 14.0
PCX 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
Photocopy 14.0
Photoshop 3D Engine 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
Picture Package Filter 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
Pinch 14.0
Pixar 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
Plaster 14.0
Plastic Wrap 14.0
PNG 14.0
Pointillize 14.0
Polar Coordinates 14.0
Portable Bit Map 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
Poster Edges 14.0
Radial Blur 14.0
Radiance 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
Range 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
Read Watermark 4.0
Reticulation 14.0
Ripple 14.0
Rough Pastels 14.0
Save for Web 14.0
ScriptingSupport 14.0
Shake Reduction 14.0
Shear 14.0
Skewness 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
Smart Blur 14.0
Smudge Stick 14.0
Solarize 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
Spatter 14.0
Spherize 14.0
Sponge 14.0
Sprayed Strokes 14.0
Stained Glass 14.0
Stamp 14.0
Standard Deviation 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
STL 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
Sumi-e 14.0
Summation 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
Targa 14.0
Texturizer 14.0
Tiles 14.0
Torn Edges 14.0
Twirl 14.0
Underpainting 14.0
Vanishing Point 14.0
Variance 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
Variations 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
Water Paper 14.0
Watercolor 14.0
Wave 14.0
Wavefront|OBJ 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
WIA Support 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
Wind 14.0
Wireless Bitmap 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
ZigZag 14.0
Optional and third party plug-ins: NONE
Plug-ins that failed to load: NONE
Flash:
Adobe Exchange
Kuler
Installed TWAIN devices: NONE
Troubleshooting done : 347.88 , release 2015.3.19
Certified Nvidia performance were installed version :
Note : same issue persists on different Windows 8.1 with - Nvidia Quadro K4200 4GB.
The software stops responding and freezes when photoshop Smudge tool only when size is increased to >4000px ,
Have updated CC desktop from
https://creative.adobe.com/products/creative-cloud and installed all updates.
Confirmed Compatiblity
Windows 8.1 compatibility FAQs | CC, CS6, Acrobat
Reduced cache set size to 128 in performance.
Tried Advanced graphics card settings in preferences.
Changed processor affinity , no go.
Kindly suggest solution at the earliest
Regards,
DeepakJeff,
We had tried on multiple operating system and also with latest updates done , same issue persists ,current version is 14.2.1 x64 , Photoshop stops responding once brush size in increased about 1000px.
All latest update were installed via creative common cloud.
Regards
Deepak. -
Photoshop causes Windows 10 to freeze
Hello,
I am running Server 2012 r2 Datacenter. The server has 32 gig of ram installed and I am using an Intel quad core E3-1220 v2 CPU which runs at is 3.1Ghz. I am running Hyper V Manager and have one virtual machine set up specifically for design
and development work. The virtual machine is running windows 10 and has 8 gig of ram allocated. Guest Services is enabled. The client machine has two video cards enabled and in use. One has two displays on it and the other has just one. The default video card
is an Nvidia GForce GT 360 and the other is an AMD Radeon HD6570.
When I use Photoshop CS6 and try to enlarge some images for editing or if im trying to navigate around an enlarged image the system freezes and I find that the only way I can fix it is to exit out of my session and log into the server, access Hyper V Machine
Manager and shut the Windows 10 system down and restart the machine. Sometimes when I reopen Photoshop it tries to recover the session and the freeze happens again and other times it will work until I once again enlarge the image.
I have checked with some other forums and some have said that the issue could be the Hyper V Video system and other forums have said that it might be an issue with windows 10 drivers. I have yet to find a fix or find out for sure what is causing the issue.
Sorry for the long post.
Ed
Edward HindsHi Sir,
First , you can create a new win8/8.1 enterprise VM to narrow it down .
Then please try to use RemoteFX to improve Graphic performance over RDP session :
http://social.technet.microsoft.com/wiki/contents/articles/16652.remotefx-vgpu-setup-and-configuration-guide-for-windows-server-2012.aspx#Can_I_use_multiple_types_of_GPUs
Best Regards,
Elton Ji
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact [email protected] . -
Photoshop Elements 7.0 Organizer freezes upon opening
I am so very frustrated. I have been using this program for onver a year. I recently started experiencing this problem. When I import photos fro a folder, the organizer shows "generating thumbnails" then freezes. I cannot use the organizer at all. I have to use my task manager to shut down the program. I thought I;d solved the problem as I uninstalled the programand then reinstalled it. It worked ok for a week or so, but then I had to import mor photos to work with and once again I am back to zero. I am using Windows XP and have 1.0 GB of ram...and 1.81ghz...my laptop has less GHz and works fine with PSE so I dont get it? This is the same syatem I've been using all; along and now I have an issue. Can anyone PLEASE help??
Try deleting the thumbnail cache, which may be corrupt, as described in step 5 of this FAQ:
http://www.johnrellis.com/psedbtool/photoshop-elements-faq.htm#_Recreate_Organizer_thumbna ils -
Photoshop CS3 - Opening File - Toolbar Freezes
Hi,
I have Photoshop CS3 on a Mac OS X. When I open Photoshop, click File > Open, then click on the image I want to open, Photoshop opens the image but everything is greyed out. I can click on the side tool bars and they are no longer greyed out but the top bar freezes. The "file" tab stays highlighted. I can close the image, but I can not close the program. The entire bar across the top is frozen. I can edit the photo but since the tool bar is frozen I can not save the file.If I navigate to a different program, such as Firefox, the frozen Photoshop tool bar stays at the top of the screen. I can not restart or shut down my computer becase the tool bar is covered up by the Photoshop tool bar.
Also I have the installion CD. When I try to reinstall it ask me to "Relocate". It will not let me click on the installion CD. I can not get pasted this step or I would just reinstall CS3.
Is there anything I can do about this problem?
Thanks for you help!
KristenOk, I think I found a little work around that so far, for the past hour or so is working good. Files are opening up a lot faster.
What I did was create a virtual default printer following instructions I found Adobe's site...
1. Open System Preferences, and select Print & Fax.
2. Choose the + sign to add a new printer.
3. Choose IP.
4. In the Protocol pop-up menu, choose Line Printer Daemon - LPD.
5. In the Address field, type in localhost.
6. After Generic PostScript printer displays in the Print Using field, click Add.
7. Close out of the Print & Fax preference or Quit System Preferences.
http://helpx.adobe.com/x-productkb/global/set-default-printer-print-center.html
Once I did all that, I had to go into the Preferences and delete the Photoshop and Mediabrowser preferenses and then restart the computer. Hopefully this fix sticks, but if not, I'm sure I'll back to see if anybody has any other ideas.
Thanks for all the help guys, I really appreciate it.
EDIT
Well, it's been a few days and it looks like I may have spoke too soon on the above fix. Photoshop seems to be slowly reverting back to the problem. -
Photoshop CS6 - Quick Selection tool freezes Photoshop/ becomes unresponsive for minutes
After only two selections the tool becomes unresponsive for minutes.
I'm on a 2.6 Ghz retina MacBook Pro, 16 Gb RAM, and this in connection with an SSD should make this tool very good to use. Operating system: OS X 10.8 "Mountain Lion", latest update.
Unfortunately, it seems to develop some kind of overload, during which you cannot use Photoshop at all. No commands like "undo selection", "quit", "close file" are accepted.
There is no beachball, no other signs that Photoshop is working on something.
Hint: it seems to happen when you option select (subtract from an existing selection).
Hint: the freeze can be shortened by a tool switch (has to be through clicking on a tool, keyboard commands are frozen as well)
Hint: the "subtract selection" move that caused the freeze appears after Photoshop comes back to life after a couple of minutes. The subtraction to the selection seems to be random, makes no sense, and is not the regular function of the tool.
First step after this freeze would be to undo the last selection, and continue working.
If you do several "add to selection" moves, they add up in a kind of waiting line. If you do the subtract from selection move, this doesn't work, and the freeze happens.
So far, I have not noticed the freeze when adding to a selection. Adding to a selection was always quick and instant. The bug must sit in the "subtract from selection" code.
On most freezes, the ants continue walking, I just had one (again with subtracting selection) where even the ants stopped walking.
I don't think it has anything to do with Photoshop working. I have used the quick selection tool regularly under CS5 on my old machine (which was a museum piece), and while I had to wait sometimes, it was never ground to a freeze/halt like the quick selection tool under CS6.Did this work before, or has it always been this way? Not a bug or everyone with your system would be complaining. Have not seen that.
If it has always worked that way a reset of preferences will probably not do anything.
A reset of preferences will reset to factory defaults, so you will have to reset to saved workspace.
Do you have at least 10% free disk space? -
Photoshop cc opens but then freezes!
When I run Photoshop cc it opens but once open it freezes. This is the 64bit version on Windows Vusta proffesional. I can not even quit out of it using the task manager so I have to re-start. All the other cc applications seem to be fine it is just Photoshop. The old version of Photoshop cs5 also seems to be working fine. Any ideas would be welcome. I tried the resetting mt preferences in CC by signing out and back in but this did not solve the problem.
I had my CS3 freezing this morning on startup.
What helped me was restarting Photoshop with the internet cable pulled out.
Apperently it was freezing on the registerscreen, and by removing the internet cable I surpassed that screen, to see another screen.
after that i could start it up again with the internet cable plugged in again. -
Photoshop CS3 opens but immediately freezes every time- Windows
I'm attempting to use CS3 on a Dell laptop- 64 bit- Windows 7.
When first installed it worked fine, then suddenly it was non-functional. It will open, but ANY request at all will cause it to freeze. I have to close it through Task Manager. I get no error messages, and when I went in to view the event viewer there is nothing there under Applications.
I've changed the default printer to a non-network but haven't done much else as I don't have administrative priviledges on this (work) computer and our IT guy is uninterested in helping me figure out the problem. We tried uninstalling and reinstalling and that did nothing.
Any help appreciated!Run Sysinternals System Monitor and watch registry and file access as well as the various DLL hookups. Use filtering set to Photoshop.exe and Error or Failure operation to find the culprit amongst those hundreds of thousands operations. I'm sure your IT guy can help you with that if he's halfway smart...
Mylenium
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