Photoshop CC Product Feedback survey = Freeze

The pop up Product Feedback Survey hangs Photoshop CC on OS X 10.8.4 rMBP 15". Very frustrating not being able to use the product due to some error with a survey.

Hi Penrazor69,
May I know who from Adobe support tech resolved this issue, and how did he/she solved the issue? The more detailes the better.
Some people reported a similar problem. We are troubleshooting the root cause for an effective solution. Your information will be much appreciated.
Thanks!

Similar Messages

  • Adobe Feedback Survey - Bug?

    I was just asked to participate in the Adobe Photoshop (CC) feedback survey via (within the app). I answered 4 questions about type of work, number of employees etc. I clicked "done" (or whatever term was offered) and the dialog window was dismissed. I tried to open an image file and the same survey dialog window reappeared -with the same 4 questions I had just answered. When I dismissed it again, my file did not open, and all pulldowns, options, etc. were grey. Could not end this cycle & was forced to force quit. No other questions were offered.
    I'm running PShop 14.0 x64
    on a Mac tower 2.8ghz quad OS 10.6.8
    BTW- I have responded to similar surveys in the past. Always surprised that there is never a category for "Photo Retoucher" and/or "Digital Artist" -which I have been professionally since beta testing Photoshop 1.0

    Thanks for the reply. All I recall is that 4 questions were asked, type of business, number of emplyees, etc. I assume there were additional windows/questions to follow, but they did not appear. It didn't occur to me to dismiss via help.
    I thought my avatar only displayed "FauxtoGuy" -is "Nick" visible?

  • I havev installed a new Hard Drive on my laptop but cannot find my Photoshop Elements product box with the serial number to install Elements 10 or Elememts Premier 10. How can I find out the serial / installation codes for these?

    I havev installed a new Hard Drive on my laptop but cannot find my Photoshop Elements product box with the serial number to install Elements 10 or Elememts Premier 10. How can I find out the serial / installation codes for these? I saw a reply however, it was not my name and assumed it was for someone else. Now timed out. Can UI still have help on this matter please?

    If you registered PSE before, go to the main page of adobe.com, sign in and go to your account and you should find the serial number there in your purchases.

  • One of the 7's results that I don't like is the ablitly to Move and Scale a photo that I want to use as wallpaper.  Last version had this.  Techie i spoke with said that there was a product feedback site on here to comment on this, but I can't find it.

    One of the features that I miss since uploading 7 is the ability to "Move and Scale" a photo that I want to use as wallpaper.  Techie I spoke with said that I should post this on Product Feedback, but I can't find that.

    Sorry.
    Try this: http://www.apple.com/feedback/iphone.html

  • Does the new Photoshop Elements 13 have the freeze mask tool when using liquify

    Im wanting to know if the new photoshop elements 13 has the freeze mask .. thats used in liquify ?  I know the older versions do not, and also aware that PS does have it… was hoping they included it in the new elements 13  ??    

    Yes.
    Click on an icon that looks like this:
    Now look for something like this in the tools options panel that looks like this:
    If you don't get this panel open then click on tools option as shown in this picture:
    Hope this helps.

  • Getting skype email to complete feedback survey .....

    Did someone hack skype user lists? I m getting email to complete feedback survey for $$?

    Can you please share some more details from that email?
    Subject line, content, sender email address?
    Follow the latest Skype Community News
    ↓ Did my reply answer your question? Accept it as a solution to help others, Thanks. ↓

  • Suggestion:  Product feedback should be ubiquitous

    I notice that some Apple-provided Mac apps have menu entries to provide product feedback or to report bugs, but not all. Indeed, not even all apps have forums for discussing bugs or providing feedback.
    What I propose is that any major Mac app have a collection of version-specific feedback forums (and a support forum, with the means by which someone can mark a post as a "bug report"), and that these forums be accessible easily from within the menus of the application they pertain to. Moreover, accessing the forums through those menus should automatically log you into the forum, place you in the correct forum, and fill in product version and OS version and machine model.
    The downside to such a treatment, naturally, is that bug reports and feedback will likely result in many duplicates, but the upside to this, of course, is a rough means to gauge the issues real users are facing most commonly.
    Sorry to provide this in the forum feedback forum, but I think you'll see that this involves the forums and is rather over-arching across product lines.

    Hello DulcetTone!
    You can also use one of the forms here Apple Product Feedback, or here Apple Mac OS X Feedback.
    Good Luck!
    ali b

  • Product feedback: Maps

    I have some product feedback about the way iPhone Maps is working in my city. Where do I submit my feedback so that it gets into the right hands to be acted on?
    Adam

    Google provides the maps and information. You could try them.
    Apple feedback is:
    http://www.apple.com/feedback/iphone.html

  • Adobe Creative cloud Photoshop CC 2014 , smudge tool freezing

    Issue: Adobe CC 2014 , Photoshop smudge tool freezing , application stops responding when using more that 4000px
    Facing issue with Adobe photo shop , smudge tool freezes when using >4000px .
    issue persists on all workstations with NVidia card on windows 7 and 8.1 with similar specs except video card.
    Configuration  for Windows 7 platform with NVIDIA Quadro K6000 12GB graphics : -
    Intel Xeon Processor E5-2603 v3
    32GB (4x8GB) 2133MHz DDR4 RDIMM ECC
    System information for above spes.
    Dell Workstation :
    Adobe Photoshop Version: 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00) x32
    Operating System: Windows 7 64-bit
    Version: 6.1
    System architecture: Intel CPU Family:6, Model:15, Stepping:2 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2
    Physical processor count: 6
    Processor speed: 1596 MHz
    Built-in memory: 32692 MB
    Free memory: 29499 MB
    Memory available to Photoshop: 3255 MB
    Memory used by Photoshop: 60 %
    Image tile size: 128K
    Image cache levels: 4
    OpenGL Drawing: Enabled.
    OpenGL Drawing Mode: Advanced
    OpenGL Allow Normal Mode: True.
    OpenGL Allow Advanced Mode: True.
    OpenGL Allow Old GPUs: Not Detected.
    OpenCL Unavailable
    OpenGL Version: 2.1
    Video Rect Texture Size: 16384
    OpenGL Memory: 4095 MB
    Video Card Vendor: NVIDIA Corporation
    Video Card Renderer: Quadro K6000/PCIe/SSE2
    Display: 1
    Display Bounds: top=0, left=0, bottom=1080, right=1920
    Video Card Number: 1
    Video Card: NVIDIA Quadro K6000
    Driver Version: 9.18.13.4752
    Driver Date: 20150205000000.000000-000
    Video Card Driver: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
    Video Mode: 1920 x 1080 x 4294967296 colors
    Video Card Caption: NVIDIA Quadro K6000
    Video Card Memory: 4095 MB
    Serial number: Tryout Version
    Application folder: C:\Program Files (x86)\Adobe\Adobe Photoshop CC\
    Temporary file path: C:\Users\user\AppData\Local\Temp\
    Photoshop scratch has async I/O enabled
    Scratch volume(s):
      Startup, 118.0G, 49.0G free
    Required Plug-ins folder: C:\Program Files (x86)\Adobe\Adobe Photoshop CC\Required\
    Primary Plug-ins folder: C:\Program Files (x86)\Adobe\Adobe Photoshop CC\Plug-ins\
    Installed components:
       ACE.dll   ACE 2013/03/19-12:09:02   79.535293   79.535293
       adbeape.dll   Adobe APE 2013/02/04-09:52:32   0.1160850   0.1160850
       AdobeLinguistic.dll   Adobe Linguisitc Library   7.0.0  
       AdobeOwl.dll   Adobe Owl 2013/03/03-12:10:08   5.0.13   79.533484
       AdobePDFL.dll   PDFL 2013/03/13-12:09:15   79.499517   79.499517
       AdobePIP.dll   Adobe Product Improvement Program   7.0.0.1768  
       AdobeXMP.dll   Adobe XMP Core 2013/03/13-12:09:15   79.151481   79.151481
       AdobeXMPFiles.dll   Adobe XMP Files 2013/03/13-12:09:15   79.151481   79.151481
       AdobeXMPScript.dll   Adobe XMP Script 2013/03/13-12:09:15   79.151481   79.151481
       adobe_caps.dll   Adobe CAPS   7,0,0,21  
       AGM.dll   AGM 2013/03/29-12:09:59   79.536232   79.536232
       ahclient.dll    AdobeHelp Dynamic Link Library   1,8,0,31  
       aif_core.dll   AIF   5.0   79.534508
       aif_ocl.dll   AIF   5.0   79.534508
       aif_ogl.dll   AIF   5.0   79.534508
       amtlib.dll   AMTLib   7.0.0.169 BuildVersion: 7.0; BuildDate: Mon Apr 8 2013 2:31:50)   1.000000
       ARE.dll   ARE 2013/03/19-12:09:02   79.535293   79.535293
       AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830
       AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830
       Bib.dll   BIB 2013/03/19-12:09:02   79.535293   79.535293
       BIBUtils.dll   BIBUtils 2013/03/19-12:09:02   79.535293   79.535293
       boost_date_time.dll   DVA Product   7.0.0  
       boost_signals.dll   DVA Product   7.0.0  
       boost_system.dll   DVA Product   7.0.0  
       boost_threads.dll   DVA Product   7.0.0  
       cg.dll   NVIDIA Cg Runtime   3.0.00007  
       cgGL.dll   NVIDIA Cg Runtime   3.0.00007  
       CIT.dll   Adobe CIT   2.1.6.30158   2.1.6.30158
       CITThreading.dll   Adobe CITThreading   2.1.6.30158   2.1.6.30158
       CoolType.dll   CoolType 2013/03/19-12:09:02   79.535293   79.535293
       dvaaudiodevice.dll   DVA Product   7.0.0  
       dvacore.dll   DVA Product   7.0.0  
       dvamarshal.dll   DVA Product   7.0.0  
       dvamediatypes.dll   DVA Product   7.0.0  
       dvaplayer.dll   DVA Product   7.0.0  
       dvatransport.dll   DVA Product   7.0.0  
       dvaunittesting.dll   DVA Product   7.0.0  
       dynamiclink.dll   DVA Product   7.0.0  
       ExtendScript.dll   ExtendScript 2013/03/21-12:10:31   79.535742   79.535742
       FileInfo.dll   Adobe XMP FileInfo 2013/03/19-12:09:02   79.151561   79.151561
       filter_graph.dll   AIF   5.0   79.534508
       icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  
       icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  
       imslib.dll   IMSLib DLL   7.0.0.37  
       JP2KLib.dll   JP2KLib 2013/02/19-12:28:44   79.248139   79.248139
       libeay32.dll   The OpenSSL Toolkit   0.9.8g  
       libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  
       libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  
       LogSession.dll   LogSession   2.1.2.1756  
       mediacoreif.dll   DVA Product   7.0.0  
       MPS.dll   MPS 2013/03/15-13:25:52   79.535029   79.535029
       msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  
       msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  
       msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  
       msvcp71.dll   Microsoft® Visual Studio .NET   7.10.3077.0  
       msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  
       msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  
       msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  
       msvcr71.dll   Microsoft® Visual Studio .NET   7.10.3052.4  
       msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  
       msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  
       PatchMatch.dll   PatchMatch 0000/00/00-00:00:00   1.   1.
       pdfsettings.dll   Adobe PDFSettings   1.04  
       Photoshop.dll   Adobe Photoshop CC   CC  
       Plugin.dll   Adobe Photoshop CC   CC  
       PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (32 bit)   4.0.1.34  
       PSArt.dll   Adobe Photoshop CC   CC  
       PSViews.dll   Adobe Photoshop CC   CC  
       SCCore.dll   ScCore 2013/03/21-12:10:31   79.535742   79.535742
       ScriptUIFlex.dll   ScriptUIFlex 2013/03/21-12:10:31   79.535742   79.535742
       shfolder.dll   Microsoft(R) Windows (R) 2000 Operating System   5.50.4027.300  
       ssleay32.dll   The OpenSSL Toolkit   0.9.8g  
       svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  
       tbb.dll   Intel(R) Threading Building Blocks for Windows   4, 1, 2012, 1003  
       tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   4, 1, 2012, 1003  
       updaternotifications.dll   Adobe Updater Notifications Library   7.0.1.102 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   7.0.1.102
       WRServices.dll   WRServices Mon Feb 25 2013 16:09:10   Build 0.19078   0.19078
    Required plug-ins:
       3D Studio 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Accented Edges 14.0
       Adaptive Wide Angle 14.0
       Angled Strokes 14.0
       Average 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Bas Relief 14.0
       BMP 14.0
       Camera Raw 8.0
       Camera Raw Filter 8.0
       Chalk & Charcoal 14.0
       Charcoal 14.0
       Chrome 14.0
       Cineon 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Clouds 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Collada 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Color Halftone 14.0
       Colored Pencil 14.0
       CompuServe GIF 14.0
       Conté Crayon 14.0
       Craquelure 14.0
       Crop and Straighten Photos 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Crop and Straighten Photos Filter 14.0
       Crosshatch 14.0
       Crystallize 14.0
       Cutout 14.0
       Dark Strokes 14.0
       De-Interlace 14.0
       Dicom 14.0
       Difference Clouds 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Diffuse Glow 14.0
       Displace 14.0
       Dry Brush 14.0
       Eazel Acquire 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Embed Watermark 4.0
       Entropy 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Extrude 14.0
       FastCore Routines 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Fibers 14.0
       Film Grain 14.0
       Filter Gallery 14.0
       Flash 3D 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Fresco 14.0
       Glass 14.0
       Glowing Edges 14.0
       Google Earth 4 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Grain 14.0
       Graphic Pen 14.0
       Halftone Pattern 14.0
       HDRMergeUI 14.0
       IFF Format 14.0
       Ink Outlines 14.0
       JPEG 2000 14.0
       Kurtosis 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Lens Blur 14.0
       Lens Correction 14.0
       Lens Flare 14.0
       Liquify 14.0
       Matlab Operation 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Maximum 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Mean 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Measurement Core 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Median 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Mezzotint 14.0
       Minimum 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       MMXCore Routines 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Mosaic Tiles 14.0
       Multiprocessor Support 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Neon Glow 14.0
       Note Paper 14.0
       NTSC Colors 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Ocean Ripple 14.0
       Oil Paint 14.0
       OpenEXR 14.0
       Paint Daubs 14.0
       Palette Knife 14.0
       Patchwork 14.0
       Paths to Illustrator 14.0
       PCX 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Photocopy 14.0
       Photoshop 3D Engine 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Picture Package Filter 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Pinch 14.0
       Pixar 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Plaster 14.0
       Plastic Wrap 14.0
       PNG 14.0
       Pointillize 14.0
       Polar Coordinates 14.0
       Portable Bit Map 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Poster Edges 14.0
       Radial Blur 14.0
       Radiance 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Range 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Read Watermark 4.0
       Reticulation 14.0
       Ripple 14.0
       Rough Pastels 14.0
       Save for Web 14.0
       ScriptingSupport 14.0
       Shake Reduction 14.0
       Shear 14.0
       Skewness 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Smart Blur 14.0
       Smudge Stick 14.0
       Solarize 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Spatter 14.0
       Spherize 14.0
       Sponge 14.0
       Sprayed Strokes 14.0
       Stained Glass 14.0
       Stamp 14.0
       Standard Deviation 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       STL 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Sumi-e 14.0
       Summation 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Targa 14.0
       Texturizer 14.0
       Tiles 14.0
       Torn Edges 14.0
       Twirl 14.0
       Underpainting 14.0
       Vanishing Point 14.0
       Variance 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Variations 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Water Paper 14.0
       Watercolor 14.0
       Wave 14.0
       Wavefront|OBJ 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       WIA Support 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Wind 14.0
       Wireless Bitmap 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       ZigZag 14.0
    Optional and third party plug-ins: NONE
    Plug-ins that failed to load: NONE
    Flash:
       Adobe Exchange
       Kuler
    Installed TWAIN devices: NONE
    Troubleshooting done : 347.88  , release 2015.3.19
    Certified Nvidia performance were installed version :
    Note : same issue persists on different Windows 8.1 with - Nvidia Quadro K4200 4GB.
    The software stops responding and freezes when photoshop Smudge tool only when size is increased to >4000px ,
    Have updated CC desktop  from
    https://creative.adobe.com/products/creative-cloud  and installed all updates.
    Confirmed Compatiblity
    Windows 8.1 compatibility FAQs | CC, CS6, Acrobat
    Reduced cache set size to 128 in performance.
    Tried Advanced graphics card settings in preferences.
    Changed processor affinity , no go.
    Kindly suggest solution at the earliest
    Regards,
    Deepak

    Jeff, 
      We had tried on multiple operating system and also with latest updates done  , same issue persists ,current version is 14.2.1 x64 , Photoshop stops responding once brush size in increased about 1000px.
    All latest update were installed via creative common cloud.
    Regards
    Deepak.

  • Photoshop causes Windows 10 to freeze

    Hello,
    I am running Server 2012 r2 Datacenter. The server has 32 gig of ram installed and I am using an Intel quad core E3-1220 v2 CPU which runs at  is 3.1Ghz. I am running Hyper V Manager and have one virtual machine set up specifically for design
    and development work. The virtual machine is running windows 10 and has 8 gig of ram allocated. Guest Services is enabled. The client machine has two video cards enabled and in use. One has two displays on it and the other has just one. The default video card
    is an Nvidia GForce GT 360 and the other is an AMD Radeon HD6570.
    When I use Photoshop CS6 and try to enlarge some images for editing or if im trying to navigate around an enlarged image the system freezes and I find that the only way I can fix it is to exit out of my session and log into the server, access Hyper V Machine
    Manager and shut the Windows 10 system down and restart the machine. Sometimes when I reopen Photoshop it tries to recover the session and the freeze happens again and other times it will work until I once again enlarge the image.
    I have checked with some other forums and some have said that the issue could be the Hyper V Video system and other forums have said that it might be an issue with windows 10 drivers. I have yet to find a fix or find out for sure what is causing the issue.
    Sorry for the long post.
    Ed
    Edward Hinds

    Hi Sir,
    First , you can create a new win8/8.1 enterprise VM to narrow it down .
    Then please try to use RemoteFX to improve Graphic performance over RDP session :
    http://social.technet.microsoft.com/wiki/contents/articles/16652.remotefx-vgpu-setup-and-configuration-guide-for-windows-server-2012.aspx#Can_I_use_multiple_types_of_GPUs
    Best Regards,
    Elton Ji
    Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact [email protected] .

  • Photoshop Elements 7.0   Organizer freezes upon opening

    I am so very frustrated.  I have been using this program for onver a year.  I recently started experiencing this problem.  When I import photos fro a folder, the organizer shows "generating thumbnails" then freezes.  I cannot use the organizer at all.  I have to use my task manager to shut down the program.  I thought I;d solved the problem as I uninstalled the programand then reinstalled it.  It worked ok for a week or so, but then I had to import mor photos to work with and once again I am back to zero.  I am using Windows XP and have 1.0 GB of ram...and 1.81ghz...my laptop has less GHz and works fine with PSE so I dont get it?  This is the same syatem I've been using all; along and now I have an issue.  Can anyone PLEASE help??

    Try deleting the thumbnail cache, which may be corrupt, as described in step 5 of this FAQ:
    http://www.johnrellis.com/psedbtool/photoshop-elements-faq.htm#_Recreate_Organizer_thumbna ils

  • Photoshop CS3 - Opening File - Toolbar Freezes

    Hi,
    I have Photoshop CS3 on a Mac OS X. When I open Photoshop, click File > Open, then click on the image I want to open, Photoshop opens the image but everything is greyed out. I can click on the side tool bars and they are no longer greyed out but the top bar freezes. The "file" tab stays highlighted. I can close the image, but I can not close the program. The entire bar across the top is frozen.  I can edit the photo but since the tool bar is frozen I can not save the file.If I navigate to a different program, such as Firefox, the frozen Photoshop tool bar stays at the top of the screen. I can not restart or shut down my computer becase the tool bar is covered up by the Photoshop tool bar.
    Also I have the installion CD. When I try to reinstall it ask me to "Relocate". It will not let me click on the installion CD. I can not get pasted this step or I would just reinstall CS3.
    Is there anything I can do about this problem?
    Thanks for you help!
    Kristen

    Ok, I think I found a little work around that so far, for the past hour or so is working good. Files are opening up a lot faster.
    What I did was create a virtual default printer following instructions I found Adobe's site...
    1. Open System Preferences, and select Print & Fax.
    2. Choose the + sign to add a new printer.
    3. Choose IP.
    4. In the Protocol pop-up menu, choose Line Printer Daemon - LPD.
    5. In the Address field, type in localhost.
    6. After Generic PostScript printer displays in the Print Using field, click Add.
    7. Close out of the Print & Fax preference or Quit System Preferences.
    http://helpx.adobe.com/x-productkb/global/set-default-printer-print-center.html
    Once I did all that, I had to go into the Preferences and delete the Photoshop and Mediabrowser preferenses and then restart the computer. Hopefully this fix sticks, but if not, I'm sure I'll back to see if anybody has any other ideas.
    Thanks for all the help guys, I really appreciate it.
    EDIT
    Well, it's been a few days and it looks like I may have spoke too soon on the above fix. Photoshop seems to be slowly reverting back to the problem.

  • Photoshop CS6 - Quick Selection tool freezes Photoshop/ becomes unresponsive for minutes

    After only two selections the tool becomes unresponsive for minutes.
    I'm on a 2.6 Ghz retina MacBook Pro, 16 Gb RAM, and this in connection with an SSD should make this tool very good to use. Operating system: OS X 10.8 "Mountain Lion", latest update.
    Unfortunately, it seems to develop some kind of overload, during which you cannot use Photoshop at all. No commands like "undo selection", "quit", "close file" are accepted.
    There is no beachball, no other signs that Photoshop is working on something.
    Hint: it seems to happen when you option select (subtract from an existing selection).
    Hint: the freeze can be shortened by a tool switch (has to be through clicking on a tool, keyboard commands are frozen as well)
    Hint: the "subtract selection" move that caused the freeze appears after Photoshop comes back to life after a couple of minutes. The subtraction to the selection seems to be random, makes no sense, and is not the regular function of the tool.
    First step after this freeze would be to undo the last selection, and continue working.
    If you do several "add to selection" moves, they add up in a kind of waiting line. If you do the subtract from selection move, this doesn't work, and the freeze happens.
    So far, I have not noticed the freeze when adding to a selection. Adding to a selection was always quick and instant. The bug must sit in the "subtract from selection" code.
    On most freezes, the ants continue walking, I just had one (again with subtracting selection) where even the ants stopped walking.
    I don't think it has anything to do with Photoshop working. I have used the quick selection tool regularly under CS5 on my old machine (which was a museum piece), and while I had to wait sometimes, it was never ground to a freeze/halt like the quick selection tool under CS6.

    Did this work before, or has it always been this way?  Not a bug or everyone with your system would be complaining.  Have not seen that.
    If it has always worked that way a reset of preferences will probably not do anything.
    A reset of preferences will reset to factory defaults, so you will have to reset to saved workspace.
    Do you have at least 10% free disk space? 

  • Photoshop cc opens but then freezes!

    When I run Photoshop cc it opens but once open it freezes. This is the 64bit version on Windows Vusta proffesional. I can not even quit out of it using the task manager so I have to re-start. All the other cc applications seem to be fine it is just Photoshop. The old version of Photoshop cs5 also seems to be working fine. Any ideas would be welcome. I tried the resetting mt preferences in CC by signing out and back in but this did not solve the problem.

    I had my CS3 freezing this morning on startup.
    What helped me was restarting Photoshop with the internet cable pulled out.
    Apperently it was freezing on the registerscreen, and by removing the internet cable I surpassed that screen, to see another screen.
    after that i could start it up again with the internet cable plugged in again.

  • Photoshop CS3 opens but immediately freezes every time- Windows

    I'm attempting to use CS3 on a Dell laptop- 64 bit- Windows 7.
    When first installed it worked fine, then suddenly it was non-functional.  It will open, but ANY request at all will cause it to freeze.  I have to close it through Task Manager.  I get no error messages, and when I went in to view the event viewer there is nothing there under Applications.
    I've changed the default printer to a non-network but haven't done much else as I don't have administrative priviledges on this (work) computer and our IT guy is uninterested in helping me figure out the problem.  We tried uninstalling and reinstalling and that did nothing.
    Any help appreciated!

    Run Sysinternals System Monitor and watch registry and file access as well as the various DLL hookups. Use filtering set to Photoshop.exe and Error or Failure operation to find the culprit amongst those hundreds of thousands operations. I'm sure your IT guy can help you with that if he's halfway smart...
    Mylenium

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