Photoshop CC shuts down dual apple displays randomly
I'm facing an odd situation that I've only ever witnessed since upgrading to CC.
While working on some simple compositing (nothing strenuous, basically just merging a couple jpegs into a some web friendly documents for a clients) I've had the signal to my monitors die. It's like they were put to sleep, except they can't be woken up and nothing fixes it except for a hard restart.
Has anyone seen this before or better yet, have an explanation. It's physically impossible that I'm overloading the GPU, this sort of manipulation could have been done in 96 on a clamshell and I spend most of my time editing 4K video on the same system.
Baffling and incredibly annoying.
The displays are both 23" 2010 Apple
I have a Radeon 5870 and the rest of the CPU info is below:
I'm facing an odd situation that I've only ever witnessed since upgrading to CC.
While working on some simple compositing (nothing strenuous, basically just merging a couple jpegs into a some web friendly documents for a clients) I've had the signal to my monitors die. It's like they were put to sleep, except they can't be woken up and nothing fixes it except for a hard restart.
Has anyone seen this before or better yet, have an explanation. It's physically impossible that I'm overloading the GPU, this sort of manipulation could have been done in 96 on a clamshell and I spend most of my time editing 4K video on the same system.
Baffling and incredibly annoying.
The displays are both 23" 2010 Apple
I have a Radeon 5870 and the rest of the CPU info is below:
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System Specs
Windows XP Home SP3
AMD Atholon 64 X2 Dual
2GB RAM
Video Cards
Radeon 7200
NVIDIA GeForce 8400GSTwo displays are OK on one adapter, Two displays adapters are not OK. http://helpx.adobe.com/photoshop/kb/gpu-opengl-support-photoshop-cs4.html
7. If you are using more than one video adapter, remove the additional cards.
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CS2 Photoshop Keeps shutting down! Adobe Tech. Supp. said to come here!
I know I'm using an older version of the Creative Suite Package...Adobe Tech Support said they won't support CS2 on the phone & that the best I can hope for is to come here soooo....
I've been using Photoshop for the better part of 3 years with little to no incident & last night I installed the Microsoft Office 2011 Package on my Macbook Pro & now, my Photoshop literally is shutting down every 30 seconds. It started when I tried to open a PDF file (which I've done a thousand times before) while having the Photoshop program open at the same time...
I removed CS & the CS2 Upgrade & reinstalled everything & now it's even WORSE...None of the Adobe Updates (especially the Photoshop 9.0 updater) are updating properly & Photoshop is shutting down even WITHOUT trying to open a PDF file- it stays open about 30 seconds & then disappears & asks if I want to report the problem to Apple or to ignore it or relaunch it....
HELP!!! I'm going to remove the Office 2011 Package next in hopes of fixing it but how could the 2 not work together?? I've been trying to get this fixed for over 5 hours now & am getting a little frustrated
I need to get this fixed asap too because i use Photoshop about 60 hours a week for my business & need to be able to use it this weekend & next week! I don't have the $$ to get the upgrade to CS5 right now...
Thanks for any help or info you can give so I can get this resolved!
JeepgirlHere's My Computer Info:
Model Name: MacBook Pro (Mac OS X Version 10.5.8)
Model Identifier: MacBookPro5,1
Processor Name: Intel Core 2 Duo
Processor Speed: 2.53 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 6 MB
Memory: 4 GB
Bus Speed: 1.07 GHz
Sudden Motion Sensor:
State: Enabled
My Computer has Capacity of 595 GB & has 372 GB available
& RAM of 4 GB
Type: DDR3
Speed: 1067 MHz (not much I know! lol)
I tried uninstalling it with an uninstaller but it didn't work/remove all of the components so i drug it to the trash & deleted it that way Same with the MS Office package- i just drug it to the trash...
I didn't trash the Adobe preferences first...where should i do that? Maybe that would fix it??
Photoshop didn't shut down all day & then I tried to open a PDF file with it (which i have done ALOT before with no problems) & it shut down today, repeatedly...now it shuts down when I'm not doing anything it- I just open it, & it just sits open for a few seconds & shuts down & gives me the Apple error that is "OS X Photoshop shut down unexpectedly ignore, report, relaunch?" When I click Report & ask for details- here is what it gave me like 5 minutes ago:
Process: Adobe Photoshop CS2 [1893]
Path: /Applications/Adobe Photoshop CS2/Adobe Photoshop CS2.app/Contents/MacOS/Adobe Photoshop CS2
Identifier: com.adobe.Photoshop
Version: 9.0.2 (9.0.2x312 [20060822.902x312 02:00:00 cutoff]9.0.2x311) (9.0.2)
Code Type: PPC (Translated)
Parent Process: launchd [91]
Interval Since Last Report: 5678 sec
Crashes Since Last Report: 1
Per-App Interval Since Last Report: 108 sec
Per-App Crashes Since Last Report: 1
Date/Time: 2011-06-25 01:03:48.603 -0400
OS Version: Mac OS X 10.5.8 (9L31a)
Report Version: 6
Anonymous UUID: 413044D3-39B9-420C-85E3-4019B6DF939D
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x000000002f80004b
Crashed Thread: 0
Thread 0 Crashed:
0 ??? 0x813f00c9 0 + 2168389833
Thread 1:
0 ??? 0x800bc266 0 + 2148254310
1 ??? 0x800c3a5c 0 + 2148285020
2 translate 0xb818b6ea CallPPCFunctionAtAddressInt + 202886
3 ??? 0x800ed155 0 + 2148454741
4 ??? 0x800ed012 0 + 2148454418
Thread 2:
0 translate 0xb81529ef spin_lock_wrapper + 90931
1 translate 0xb8183633 CallPPCFunctionAtAddressInt + 169935
2 translate 0xb81861e2 CallPPCFunctionAtAddressInt + 181118
3 translate 0xb80bdb8b 0xb8000000 + 777099
4 translate 0xb80b7007 0xb8000000 + 749575
5 translate 0xb80d49c0 0xb8000000 + 870848
6 translate 0xb813ce79 spin_lock_wrapper + 1981
7 translate 0xb8011b64 0xb8000000 + 72548
Thread 3:
0 translate 0xb8152863 spin_lock_wrapper + 90535
1 translate 0xb816e79d CallPPCFunctionAtAddressInt + 84281
2 translate 0xb80dfb0b 0xb8000000 + 916235
3 ??? 0x81d9ae86 0 + 2178526854
Thread 4:
0 translate 0xb8152863 spin_lock_wrapper + 90535
1 translate 0xb816e79d CallPPCFunctionAtAddressInt + 84281
2 translate 0xb80dfb0b 0xb8000000 + 916235
3 ??? 0x81d9ae86 0 + 2178526854
Thread 5:
0 translate 0xb815289e spin_lock_wrapper + 90594
1 translate 0xb816e8a7 CallPPCFunctionAtAddressInt + 84547
2 translate 0xb80dfb0b 0xb8000000 + 916235
3 ??? 0x81f66666 0 + 2180408934
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x2f80003b ebx: 0x40b3ffbf ecx: 0x00000001 edx: 0x00000004
edi: 0x74fd5797 esi: 0x00000002 ebp: 0x8080d180 esp: 0xb7fffacc
ss: 0x0000001f efl: 0x00010213 eip: 0x813f00c9 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x2f80004b
Binary Images:
0xb8000000 - 0xb81d7fe7 translate ??? (???) /usr/libexec/oah/translate
Translated Code Information:
Rosetta Version: 21.03
Args: /Applications/Adobe Photoshop CS2/Adobe Photoshop CS2.app/Contents/MacOS/Adobe Photoshop CS2 -psn_0_417894
Exception: EXC_BAD_ACCESS (0x0001)
Thread 0: (0xb011ce24, 0xb8152863)
0x923a979c: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framew ork/Versions/A/CarbonCore : _MPWaitOnSemaphore + 40
0x19844428: /Applications/Adobe Photoshop CS2/Plug-Ins/Extensions/MultiProcessor Support.plugin/Contents/MacOS/MultiProcessor Support : ThreadFunction(void*) + 64
0x92395388: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framew ork/Versions/A/CarbonCore : _PrivateMPEntryPoint + 80
0x96b961d4: /usr/lib/libSystem.B.dylib : __pthread_body + 40
0x00000000: /Applications/Adobe Photoshop CS2/Adobe Photoshop CS2.app/Contents/MacOS/Adobe Photoshop CS2 : + 0
PPC Thread State
srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
cr: 0xXXXXXXXX xer: 0x20000000 lr: 0x923a97e0 ctr: 0x96b05240
r00: 0xffffffda r01: 0xf0101da0 r02: 0x18b397a0 r03: 0x00005507
r04: 0x7fffffff r05: 0x00000000 r06: 0x00000000 r07: 0x00000000
r08: 0x30c54017 r09: 0x2f33dc70 r10: 0x30c5400f r11: 0xa0aaca78
r12: 0x96b05240 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23: 0x00000000
r24: 0x00000000 r25: 0x00000000 r26: 0x00000000 r27: 0x198443fc
r28: 0x80000000 r29: 0x7fffffff r30: 0x00000000 r31: 0x923a9780
Thread 1: (0xb0220e20, 0xb815289e)
0x96b48338: /usr/lib/libSystem.B.dylib : __pthread_cond_wait + 1260
0x92375944: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framew ork/Versions/A/CarbonCore : _TSWaitOnConditionTimedRelative + 244
0x92375718: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framew ork/Versions/A/CarbonCore : _TSWaitOnSemaphoreCommon + 432
0x923753dc: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framew ork/Versions/A/CarbonCore : AsyncFileThread(void*) + 68
0x96b961d4: /usr/lib/libSystem.B.dylib : __pthread_body + 40
0x00000000: /Applications/Adobe Photoshop CS2/Adobe Photoshop CS2.app/Contents/MacOS/Adobe Photoshop CS2 : + 0
PPC Thread State
srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
cr: 0xXXXXXXXX xer: 0x20000000 lr: 0x96b48378 ctr: 0x96b05250
r00: 0xffffffd9 r01: 0xf0203cb0 r02: 0xa0aa753c r03: 0x00006203
r04: 0x00006303 r05: 0x0000003c r06: 0x00000000 r07: 0x00000000
r08: 0x00012c00 r09: 0x00000001 r10: 0xf0203e68 r11: 0xa0aaca74
r12: 0x96b05250 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0x00000000
r20: 0x00000000 r21: 0x92455570 r22: 0x92455570 r23: 0x00000000
r24: 0x00000000 r25: 0x00000001 r26: 0xf0203e68 r27: 0xa0aa7e60
r28: 0xa041ba4c r29: 0xa0aa753c r30: 0xa041ba80 r31: 0x96b47e60
Thread 2: (0xb019ee24, 0xb8152863)
0x923a979c: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framew ork/Versions/A/CarbonCore : _MPWaitOnSemaphore + 40
0x018ecf90: @executable_path/../Frameworks/AdobeACE.framework/Versions/A/AdobeACE : ACESemaphoreList::Wait(unsigned long) + 36
0x018ed1dc: @executable_path/../Frameworks/AdobeACE.framework/Versions/A/AdobeACE : ACEMPThread::Task() + 76
0x018ecba0: @executable_path/../Frameworks/AdobeACE.framework/Versions/A/AdobeACE : _TaskGlue + 28
0x92395388: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framew ork/Versions/A/CarbonCore : _PrivateMPEntryPoint + 80
0x96b961d4: /usr/lib/libSystem.B.dylib : __pthread_body + 40
0x00000000: /Applications/Adobe Photoshop CS2/Adobe Photoshop CS2.app/Contents/MacOS/Adobe Photoshop CS2 : + 0
PPC Thread State
srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
cr: 0xXXXXXXXX xer: 0x00000000 lr: 0x923a97e0 ctr: 0x96b05240
r00: 0xffffffda r01: 0xf0182d20 r02: 0x1f0c0530 r03: 0x00005b03
r04: 0x7fffffff r05: 0x00000000 r06: 0x00000000 r07: 0x00000000
r08: 0x00004783 r09: 0x2f33dc70 r10: 0x00000000 r11: 0xa0aaca78
r12: 0x96b05240 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23: 0x00000000
r24: 0x00000000 r25: 0x00000000 r26: 0x00000000 r27: 0x00000000
r28: 0x00000000 r29: 0x7fffffff r30: 0x00000000 r31: 0x923a9780
Thread 3: Crashed (0xb7fffacc, 0x813f00c9)
0x1f0066a1: No symbol
0x935370c8: /usr/lib/libobjc.A.dylib : _objc_msgSend + 264
0x9757fe9c: /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation : ___CFDictionaryDeallocate + 308
0x975b05ec: /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation : __CFRelease + 272
0x975b05ec: /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation : __CFRelease + 272
0x90d13938: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreText.f ramework/Versions/A/CoreText : TLine::~TLine() + 48
0x975b05ec: /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation : __CFRelease + 272
0x92110f3c: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Ver sions/A/HIToolbox : TCoreTextLineInfo::~TCoreTextLineInfo() + 60
0x92027604: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Ver sions/A/HIToolbox : TLayoutInfo::Clear() + 84
0x92027594: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Ver sions/A/HIToolbox : TCoreTextEngine::InvalidateLayout() + 28
0x91fd9cc4: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Ver sions/A/HIToolbox : TCoreTextEngine::Init(void const*, THIThemeTextInfo const*) + 76
0x91fd99d4: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Ver sions/A/HIToolbox : TThemeTextCache::Create(void const*, THIThemeTextInfo const*) + 208
0x91fd9578: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Ver sions/A/HIToolbox : DataEngine::GetTextDimensions(void const*, float, HIThemeTextInfo*, float*, float*, float*) + 308
0x91fd93f8: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Ver sions/A/HIToolbox : _HIThemeGetTextDimensions + 192
0x92019954: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Ver sions/A/HIToolbox : HIStandardMenuView::MeasureItemTextWidth(__CFString const*, TextLayout*, __CTFont const*) + 140
0x92197648: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Ver sions/A/HIToolbox : HIStandardMenuView::GetItemWidth(float, TextLayout*, unsigned char*) + 1196
0x92016fd8: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Ver sions/A/HIToolbox : HIStandardMenuView::GetOptimalSizeSelf(CGSize*, float*) + 652
0x92016be0: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Ver sions/A/HIToolbox : HIView::SendGetOptimalBounds(CGRect*, float*) + 184
0x92016aec: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Ver sions/A/HIToolbox : HIView::GetOptimalSize(CGSize*, float*) + 48
0x9201674c: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Ver sions/A/HIToolbox : HandleCalculateMenuSize(OpaqueEventRef*) + 160
0x91fbf2d8: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Ver sions/A/HIToolbox : MenuData::EventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 340
0x91fbac4c: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Ver sions/A/HIToolbox : DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1488
0x91fb9de4: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Ver sions/A/HIToolbox : SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 468
0x91fb9c00: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Ver sions/A/HIToolbox : _SendEventToEventTargetWithOptions + 56
0x92016558: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Ver sions/A/HIToolbox : _CalcMenuSizeOnDevice(MenuData*, unsigned short, unsigned int, CGRect const*, unsigned long) + 748
0x92106508: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Ver sions/A/HIToolbox : HIPopupButton::GetMenuWidthSmartRecalc(OpaqueMenuRef*) + 44
0x92105c1c: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Ver sions/A/HIToolbox : HIPopupButton::GetOptimalSizeInternal(CGSize*, float*) + 784
0x921055e4: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Ver sions/A/HIToolbox : HIPopupButton::LayoutIfNecessary() + 120
0x92105390: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Ver sions/A/HIToolbox : HIPopupButton::DoCalc(OpaqueRgnHandle*, __HIShape const**) + 40
0x92105278: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Ver sions/A/HIToolbox : HIPopupButton::GetPartRegionOrShapeSelf(short, OpaqueRgnHandle*, __HIShape const**) + 232
0x91fd2238: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Ver sions/A/HIToolbox : HIView::SendGetPartRegionOrShape(short, OpaqueRgnHandle*, __HIShape const**) + 276
0x9208f570: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Ver sions/A/HIToolbox : HIView::RecursiveDrawNonComposited(short, OpaqueGrafPtr*, OpaqueRgnHandle*, unsigned char, unsigned char, unsigned char) + 300
0x9208f40c: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Ver sions/A/HIToolbox : HIView::DrawNonComposited(short, OpaqueGrafPtr*, OpaqueRgnHandle*, unsigned long) + 284
0x9212b6a4: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Ver sions/A/HIToolbox : _DrawControlInCurrentPort + 84
0x003e9610: /Applications/Adobe Photoshop CS2/Adobe Photoshop CS2.app/Contents/MacOS/Adobe Photoshop CS2 : SubViewContainingPoint(TView*, VPoint const&) + 12684
0x00074cc0: /Applications/Adobe Photoshop CS2/Adobe Photoshop CS2.app/Contents/MacOS/Adobe Photoshop CS2 : LookupErrString(short, short, ZString&) + 302596
0x00074ebc: /Applications/Adobe Photoshop CS2/Adobe Photoshop CS2.app/Contents/MacOS/Adobe Photoshop CS2 : LookupErrString(short, short, ZString&) + 303104
0x00074ebc: /Applications/Adobe Photoshop CS2/Adobe Photoshop CS2.app/Contents/MacOS/Adobe Photoshop CS2 : LookupErrString(short, short, ZString&) + 303104
0x00a08df8: /Applications/Adobe Photoshop CS2/Adobe Photoshop CS2.app/Contents/MacOS/Adobe Photoshop CS2 : PercentageWindowVisible(TWindow*) + 1907984
0x008218d0: /Applications/Adobe Photoshop CS2/Adobe Photoshop CS2.app/Contents/MacOS/Adobe Photoshop CS2 : XPEPLaunch::IsRunning(unsigned short const*) + 32420
0x008213fc: /Applications/Adobe Photoshop CS2/Adobe Photoshop CS2.app/Contents/MacOS/Adobe Photoshop CS2 : XPEPLaunch::IsRunning(unsigned short const*) + 31184
0x00075054: /Applications/Adobe Photoshop CS2/Adobe Photoshop CS2.app/Contents/MacOS/Adobe Photoshop CS2 : LookupErrString(short, short, ZString&) + 303512
0x00074ca0: /Applications/Adobe Photoshop CS2/Adobe Photoshop CS2.app/Contents/MacOS/Adobe Photoshop CS2 : LookupErrString(short, short, ZString&) + 302564
0x00074ebc: /Applications/Adobe Photoshop CS2/Adobe Photoshop CS2.app/Contents/MacOS/Adobe Photoshop CS2 : LookupErrString(short, short, ZString&) + 303104
0x00074ebc: /Applications/Adobe Photoshop CS2/Adobe Photoshop CS2.app/Contents/MacOS/Adobe Photoshop CS2 : LookupErrString(short, short, ZString&) + 303104
0x00074ebc: /Applications/Adobe Photoshop CS2/Adobe Photoshop CS2.app/Contents/MacOS/Adobe Photoshop CS2 : LookupErrString(short, short, ZString&) + 303104
0x005f4d04: /Applications/Adobe Photoshop CS2/Adobe Photoshop CS2.app/Contents/MacOS/Adobe Photoshop CS2 : SubViewContainingPoint(TView*, VPoint const&) + 2156672
0x0096c110: /Applications/Adobe Photoshop CS2/Adobe Photoshop CS2.app/Contents/MacOS/Adobe Photoshop CS2 : PercentageWindowVisible(TWindow*) + 1265704
0x000648b0: /Applications/Adobe Photoshop CS2/Adobe Photoshop CS2.app/Contents/MacOS/Adobe Photoshop CS2 : LookupErrString(short, short, ZString&) + 236020
0x0032d390: /Applications/Adobe Photoshop CS2/Adobe Photoshop CS2.app/Contents/MacOS/Adobe Photoshop CS2 : NewObjectBySignature(unsigned long, CStr255 const&) + 2720
0x91fbac4c: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Ver sions/A/HIToolbox : DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1488
0x91fb9de4: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Ver sions/A/HIToolbox : SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 468
0x91fb9c00: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Ver sions/A/HIToolbox : _SendEventToEventTargetWithOptions + 56
0x91fe9b8c: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Ver sions/A/HIToolbox : ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 312
0x91fbb0a0: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Ver sions/A/HIToolbox : DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2596
0x91fb9de4: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Ver sions/A/HIToolbox : SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 468
0x91fd6d08: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Ver sions/A/HIToolbox : _SendEventToEventTarget + 56
0x920454ac: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Ver sions/A/HIToolbox : _ToolboxEventDispatcher + 88
0x920984f4: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Ver sions/A/HIToolbox : _GetOrPeekEvent + 388
0x920981c0: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Ver sions/A/HIToolbox : _GetNextEventMatchingMask + 152
0x92097fec: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Ver sions/A/HIToolbox : _WNEInternal + 176
0x92097f28: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Ver sions/A/HIToolbox : _WaitNextEvent + 76
0x007ea8f0: /Applications/Adobe Photoshop CS2/Adobe Photoshop CS2.app/Contents/MacOS/Adobe Photoshop CS2 : InitUPrinting() + 363508
PPC Thread State
srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
cr: 0xXXXXXXXX xer: 0x00000000 lr: 0x93525000 ctr: 0x93536fc0
r00: 0x00000000 r01: 0xbfffb2e0 r02: 0x3ae00001 r03: 0x9001005c
r04: 0x935d40d0 r05: 0x00000000 r06: 0x00000009 r07: 0x2f3fc080
r08: 0x2f3fc080 r09: 0x00000004 r10: 0x9352ec40 r11: 0x00000000
r12: 0x9001005c r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0xffffffff
r20: 0xbfffbc70 r21: 0xbfffb8c0 r22: 0xa0bccdb0 r23: 0x2f399b24
r24: 0x2f3940b0 r25: 0x00000004 r26: 0x9001005c r27: 0x2f399af0
r28: 0x935d40d0 r29: 0x00000004 r30: 0xa018879c r31: 0x93524fb8
Thread 4: (0xb009a77c, 0xb81529ef)
0x00000000: /Applications/Adobe Photoshop CS2/Adobe Photoshop CS2.app/Contents/MacOS/Adobe Photoshop CS2 : + 0
0x92372fe4: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framew ork/Versions/A/CarbonCore : _TS_exception_listener_thread + 112
0x96b961d4: /usr/lib/libSystem.B.dylib : __pthread_body + 40
PPC Thread State
srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
cr: 0xXXXXXXXX xer: 0x20000000 lr: 0x96b0c100 ctr: 0x96b051d0
r00: 0xffffffe1 r01: 0xf0080de0 r02: 0xa0aad11c r03: 0x03952600
r04: 0x00000002 r05: 0x00000000 r06: 0x00000054 r07: 0x0000522b
r08: 0x00000000 r09: 0x00000000 r10: 0x00000000 r11: 0xa0aac68c
r12: 0x96b051d0 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23: 0x00000000
r24: 0x03952600 r25: 0x00000054 r26: 0x0000522b r27: 0x00000000
r28: 0x00000000 r29: 0x00000002 r30: 0x00000002 r31: 0x92372f7c
I'm pretty computer savvy- but still learning a lot on MAC stuff & I don't have good answers to your last 4 questions...I MIGHT have a TWAIN enabled? I do have a scanner/printer/combo that i've used with this laptop & I know it picks up remote ones when i go to clients offices...
I couldn't tell if there was a font conflict today when i was working in Photoshop- but that could be the situation- where would i go to check this out? I can't keep photoshop open long enough to check & i've removed MS2011 now...
I don't know about haxies or photoshop plugins? & I don't know enough about this stuff to try testing anything or do much system maintenance (unfortunately) :-( I guess I might after this huh? lol
Thanks SO MUCH for any additional direction or insight you can offer!! :-) -
How can i shut down my apple I.D???
i need to shut down or delete my apple ID ......how can i do it??
You do not need to shut down your Apple ID, you need to deactivate imessage. See this support document. http://support.apple.com/kb/TS5185
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Adobe Photoshop CC shuts down when trying to open a file or save it!
Adobe Photoshop CC shuts down when trying to open a file or save it. I'm running windows 7 professional and have tried unistalling/reinstalling preferences but does not work. I will list the events logs for help in seeing what I need to do to make this work. Please help!
This is the first of 2 errors listed associated with photoshop cc.
Log Name: Application
Source: .NET Runtime
Date: 10/12/2014 9:52:29 AM
Event ID: 1026
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Owner-PC
Description:
Application: Photoshop.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.TypeInitializationException
Stack:
at P1.WICCODEC.CODEC.ImageCoreBasedDecoder..ctor(System.Runtime.InteropServices.ComTypes.ISt ream, System.String)
at P1.WICCODEC.CODEC.WICBitmapDecoder.CreateICDecoder(System.Runtime.InteropServices.ComType s.IStream)
at P1.WICCODEC.CODEC.WICBitmapDecoder.QueryCapability(System.Runtime.InteropServices.ComType s.IStream, UInt32 ByRef)
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name=".NET Runtime" />
<EventID Qualifiers="0">1026</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-10-12T14:52:29.000000000Z" />
<EventRecordID>62867</EventRecordID>
<Channel>Application</Channel>
<Computer>Owner-PC</Computer>
<Security />
</System>
<EventData>
<Data>Application: Photoshop.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.TypeInitializationException
Stack:
at P1.WICCODEC.CODEC.ImageCoreBasedDecoder..ctor(System.Runtime.InteropServices.ComTypes.ISt ream, System.String)
at P1.WICCODEC.CODEC.WICBitmapDecoder.CreateICDecoder(System.Runtime.InteropServices.ComType s.IStream)
at P1.WICCODEC.CODEC.WICBitmapDecoder.QueryCapability(System.Runtime.InteropServices.ComType s.IStream, UInt32 ByRef)
</Data>
</EventData>
</Event>
Second Error
Log Name: Application
Source: Application Error
Date: 10/12/2014 9:52:30 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Owner-PC
Description:
Faulting application name: Photoshop.exe, version: 14.2.1.570, time stamp: 0x52f4a1d7
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18409, time stamp: 0x531599f6
Exception code: 0xe0434352
Fault offset: 0x0000812f
Faulting process id: 0x16c8
Faulting application start time: 0x01cfe62c123b9d8e
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC\Photoshop.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: 633cd65f-521f-11e4-a63f-001cc0725d07
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-10-12T14:52:30.000000000Z" />
<EventRecordID>62868</EventRecordID>
<Channel>Application</Channel>
<Computer>Owner-PC</Computer>
<Security />
</System>
<EventData>
<Data>Photoshop.exe</Data>
<Data>14.2.1.570</Data>
<Data>52f4a1d7</Data>
<Data>KERNELBASE.dll</Data>
<Data>6.1.7601.18409</Data>
<Data>531599f6</Data>
<Data>e0434352</Data>
<Data>0000812f</Data>
<Data>16c8</Data>
<Data>01cfe62c123b9d8e</Data>
<Data>C:\Program Files\Adobe\Adobe Photoshop CC\Photoshop.exe</Data>
<Data>C:\Windows\system32\KERNELBASE.dll</Data>
<Data>633cd65f-521f-11e4-a63f-001cc0725d07</Data>
</EventData>
</Event>The first error has nothing to do with Photoshop - that's some .NET application.
The second error is most likely connected to a third party plugin or driver.
And you're running Photoshop CC (14.x) instead of the current Photoshop CC 2014 (15.x). -
Windows shuts down Premier Elements 9 randomly
I have a more than adequate Windows 7 based computer. My hard drive died before Christmas and I had to reinstall the software. I created a new project with captured video and added some background music. Did not save often unfortunately and lost it all when windows shut down the program. Recreated it from scratch, saving often and still had occasional shut downs while creating the project. It's only about a 30min video with some added sound tracks and a few title screens. Now, when trying to make a DVD, it gets through Encoding 4 Menus and will begin encoding media. Sometimes makes it 7% sometimes 80% and then windows message says program has stopped working, shutting down. I see progress bar was still moving just seconds before the shutdown. Tried to convert to an MPEG and save on my computer instead and got the same shutdown notice. I just saw the FFDShow codec note and have not checked to see if that is on my computer or not. Would deleting this folder potentially solve this? Forgot to mention, Premier Elements is on non partitioned C drive with 100+GIG free space, save location is on a partitioned drive F with 300+GIG free space.
Is there an update link for Premier 9? I saw one come through this morning for 9.0.3 but the one in your "Hangs UP" thread is only for 9.0.1. Tried to update to 9.0.3 but would not connect to Adobe server this morning.
Date: Tue, 8 Jan 2013 07:59:26 -0700
From: [email protected]
To: [email protected]
Subject: Windows shuts down Premier Elements 9 randomly
Re: Windows shuts down Premier Elements 9 randomly created by Bill Hunt in Premiere Elements - View the full discussion
This first thing that I would do is to gather more information, and post it to this thread. See this article on the types of info, that would be so useful: http://forums.adobe.com/message/3220274#3220274
Also, take a look at this FAQ Entry, on PrE Hanging & Crashing: http://forums.adobe.com/thread/792580?tstart=0
Good luck, and let us know a bit more, please.
Hunt
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I have iPhone4. It has been working fine. I have not rebooted my phone lately, so I just deleted a few apps and thought I would do a soft reboot. I held down sleep button and home button. It shut down and apple logo came up as it has before, but it has been about 25 minutes and phone has not come back up. What's going on? Help!
Connect to iTunes on the computer you usually Sync with and “ Restore “...
http://support.apple.com/kb/HT1414
If necessary Place the Device into Recovery mode...
http://support.apple.com/kb/HT1808 -
Can anyone answer why photoshop CS3 shuts down when I use the scanner?
Can anyone help me with why photoshop CS3 shuts down when I use the scanner? I recently upgraded to OS X Yosemite.
Ask in the PS forum and be much more specific. You have not provided exact system information, crash logs, scanner details. That said, this may be a compatibility issue that can't be overcome.
Mylenium -
Photoshop cc shuts down when i start 3d
Why Does photoshop cc shut down when I turn on 3d
Start here
https://helpx.adobe.com/photoshop/kb/photoshop-cs6-gpu-faq.html
If no help, you need to give much more information. OS? Photoshop version? GPU? Driver version? -
Photoshop Elements shuts down upon opening
as of this past saturday after opening up photoshop elements 8 program, it shuts down after approx. 4 to 6 seconds, what is the fix to this problem. thanks!
Ronzie, thanks for the response, If I delete my Photoshop Elements 8 and install PSE 10, can I import the old photos that used to be in Photoshop Elements 8 into PSE 10?
thanks! Mike Cardenas
Date: Wed, 16 Nov 2011 20:40:39 -0700
From: [email protected]
To: [email protected]
Subject: Photoshop Elements shuts down upon opening
Re: Photoshop Elements shuts down upon opening created by ronzie99 in Photoshop Elements - View the full discussion
If you normally open with Organizer perhaps it is encountering a corrupt image in its cached folder on opening.
I just installed PSE 10 and set up a shortcut to go right to the full editor. See if that works for you.
If you have a lot of disk activity on starting, more than usual, previously installing certain plug-ins requires PSW to rebuild its cache system where these are stored.
In Organizer if you can set a preference to not open up the last folder used automagically, you might get it to start. Then when selecting folders to browse you can note which folder causes a crash. If you start the editor directly perhaps in preferences you'll find an Organizer setting to try this out.
Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/4031101#4031101
To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/4031101#4031101. In the Actions box on the right, click the Stop Email Notifications link.
Start a new discussion in Photoshop Elements by email or at Adobe Forums
For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746. -
downloaded digital version of cs6 but photoshop keeps shutting down. can i uninstall it and use the original serial # to download cs6 again?
you can use your serial number to activate ps cs6.
Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 5.7.1| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'. -
Last night I shut down my apple as usual, today it won't turn on help
Last night I shut down my apple as usual, today it won't turn on help
Reset SMC. http://support.apple.com/kb/HT3964
Choose the method for:
"Resetting SMC on portables with a battery you should not remove on your own".
If this does not help, contact Apple.
Best. -
IPad 2 16gig went over sized on screen froze then shut down now onlyI displays apple logo
iPad 2 went over sized on screen then froze then shut down now will only display apple logo
The image means that the iPad has gone into recovery mode - you will need to connect it to your computer's iTunes, that should recognise the iPad and allow you to reset it back to factory defaults, and you can then restore/resync your content to it. Whilst it's in recovery mode you might not be able to turn it off (I'm not sure whether it's possible or not)
-
Shuts down when using QuickTime (random)
Need some help/ideas here...
My G5 Power PC dual 2.3 OS 10.5.8 shuts down (instant like pulling the plug) when using QuickTime 7.6.4 but its random... sometimes I can watch a couple hours worth sometimes it shuts down in 10 minutes.
Can software cause a a random instant shutdown?
My temps seem normal vs. others posted here (I cant see video card temp)
I think maybe its the Radeon 9650 (256) video card but I can use Aperture without shutdowns.
At first I thought it was the poor power in my old house (I did just move this computer upstairs) but it never shuts down with anything other than QuickTime.
Would there be something in a log to show me why its shutting down? how do I find the log and what do I look for?
Also I cant find the hardware test that came with my computer (lost when moving studios years ago) is there somewhere I can get a copy?
any ideas to help me identify and solve this issue would be helpful, I dont think it would be cost effective to take such an old computer to the Apple store but would like to get it working again as its plenty fast for home use CS3/Aperture/web/mail
thank you
RayThank you very much, I looked at the console log but its beyond my understanding, there are 960 messages from 10/1/09 (fresh OS instal) to 1/6/10 and 85% of them are all from 1/4-1/6
after a few emails to the other 2 people that used this computer at my studio, it is sounding like they "upgraded" something so it could play DVIX or CODEC movies/clips??? I dont know what that means but I am ticked to say the least..... they like movies so much maybe I video them getting fired.
I am not 100% on the hardware but I am thinking its more likely software and will do erase and install, but anymore advice for tracking down the issue would be helpful.
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