Photoshop crashes when i access the directory pulldown...

greetings,
All my Adobe programs crash when i use my pulldown directory menu on the "open window". It also doesn't remember the last directory i was in, it takes me back to the desktop every time. i hope this makes sense...
for example--i'm in photoshop/illust., and i'm opening a file from within the program and i want go to another recent directory using the pull-down menu---it crashes! i've been told it's the Adobe Cache...i've deleted this file, but no success.
any help is appreciated.

That is not an application crash - that is a kernel panic, which means there is a hardware defect, a bug in the OS or a bug in a low level driver (like parts of the video driver). Kernel panics are not caused by applications, but by defective hardware or bugs in the OS and drivers.
Resetting prefs may avoid the settings that triggered the crash - but the cause remains in the hardware, OS, or driver code.
Since Apple is not going to update the drivers in 10.6.8, your best bet is to update the OS when you can, and hope the new drivers are in better shape. Unfortunately, it is also possible that you just have a bad GPU or video RAM - and fixing that would require replacing the video card or system (in the case of laptops or all-in-one machines).

Similar Messages

Photoshop crashes when I use the marquis tool.

Photoshop crashes when I use the marquee tool. As soon as I make a selection it crashes my computer (every time!) by either rendering the screen black or sometimes all white. I have to force shut down and restart. I'm using MacBook Pro OS 10.6.8 with Photoshop CS6. I am not in a position to update OS at this time. Is there anything I can do to work around this problem? It's extremely time-consuming and infuriating.
Here's the crash report, if anyone is able to make sense of this, I'd sure appreciate knowing what the problem is.
Interval Since Last Panic Report: 335913 sec
Panics Since Last Report:          3
Anonymous UUID:                    A9EE1760-D467-49BB-B2EC-A100E2095A2E
Mon Dec 30 15:09:00 2013
panic(cpu 0 caller 0x9d4c9b): NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xc0000000 0x7f494000 0x0a5480a2, D0, P3/4
Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)
0x5c922188 : 0x21b837 (0x5dd7fc 0x5c9221bc 0x223ce1 0x0)
0x5c9221d8 : 0x9d4c9b (0xbea28c 0xc5a800 0xbf8e60 0x0)
0x5c922278 : 0xaef608 (0x8f97c04 0x9338004 0x100 0xcb42b6)
0x5c9222c8 : 0xae6601 (0x9338004 0x100 0x5c9222f8 0x9c4778)
0x5c9222f8 : 0x16d49a6 (0x9338004 0x100 0x438004ee 0x5c922308)
0x5c922438 : 0xb0e2b5 (0x9338004 0x9337004 0x0 0x0)
0x5c922478 : 0x9dde7c (0x9338004 0x9337004 0x0 0x0)
0x5c922518 : 0x9da55b (0x0 0x9 0x0 0x0)
0x5c9226c8 : 0x9dc58f (0x0 0x600d600d 0x702b 0x5c9226f8)
0x5c922798 : 0xc9feae (0xc1d0004d 0xbfef0033 0xbfef0034 0x857c)
0x5c922808 : 0xcaf734 (0xa1a5a00 0x1473ec80 0x8 0x0)
0x5c922828 : 0xcd4322 (0x1473ec80 0xb 0x5c922848 0x89e0)
0x5c922858 : 0xcd4b3d (0x986c000 0x0 0x5c92287c 0x0)
0x5c922888 : 0xcb4d79 (0x986c000 0x77890080 0x0 0x33)
0x5c9228d8 : 0xc76d0c (0x4651a000 0x0 0x0 0x3)
0x5c922948 : 0xc7640f (0x4651a000 0x0 0x2 0x3)
0x5c922978 : 0xc6c05f (0x4651a000 0x0 0x2 0x46255000)
0x5c922ab8 : 0xca55d8 (0x46255000 0x1 0x5c922bcc 0x5c922bc8)
0x5c922b68 : 0xc67fe1 (0x46255000 0x1 0x5c922bcc 0x5c922bc8)
0x5c922be8 : 0x56da06 (0x46255000 0x0 0x5c922e3c 0x5c922c74)
0x5c922c38 : 0x56e2a5 (0xcf6720 0x46255000 0x8981a88 0x1)
0x5c922c88 : 0x56eb59 (0x46255000 0x10 0x5c922cd0 0x0)
0x5c922da8 : 0x286638 (0x46255000 0x10 0x8981a88 0x1)
0x5c923e58 : 0x21dbe5 (0x8981a60 0x1103d5a0 0x1fd7e8 0x5d43)
0x5c923e98 : 0x210a86 (0x8981a00 0x0 0x954dc70 0x98d6620)
0x5c923ef8 : 0x216f84 (0x8981a00 0x0 0x0 0x0)
0x5c923f78 : 0x295c57 (0x8cc0188 0x0 0x0 0x0)
0x5c923fc8 : 0x2a256d (0x8cc0184 0x1 0x10 0x0)
      Kernel Extensions in backtrace (with dependencies):
         com.apple.GeForce(6.4.0)@0xc5c000->0xd12fff
            dependency: com.apple.NVDAResman(6.4.0)@0x96e000
            dependency: com.apple.iokit.IONDRVSupport(2.2.1)@0x961000
            dependency: com.apple.iokit.IOPCIFamily(2.6.5)@0x928000
            dependency: com.apple.iokit.IOGraphicsFamily(2.2.1)@0x93f000
         com.apple.nvidia.nv50hal(6.4.0)@0x159e000->0x19b2fff
            dependency: com.apple.NVDAResman(6.4.0)@0x96e000
         com.apple.NVDAResman(6.4.0)@0x96e000->0xc5bfff
            dependency: com.apple.iokit.IOPCIFamily(2.6.5)@0x928000
            dependency: com.apple.iokit.IONDRVSupport(2.2.1)@0x961000
            dependency: com.apple.iokit.IOGraphicsFamily(2.2.1)@0x93f000
BSD process name corresponding to current thread: WindowServer
Mac OS version:
10K549
Kernel version:
Darwin Kernel Version 10.8.0: Tue Jun 7 16:33:36 PDT 2011; root:xnu-1504.15.3~1/RELEASE_I386
System model name: MacBookPro6,2 (Mac-F22586C8)
System uptime in nanoseconds: 4671247742528
unloaded kexts:
com.apple.driver.AppleUSBUHCI    4.2.0 (addr 0x1431000, size 0x65536) - last unloaded 114471438805
loaded kexts:
com.apple.driver.AppleHWSensor    1.9.3d0 - last loaded 45127423025
com.apple.driver.IOBluetoothA2DPAudioDriver    2.4.5f3
com.apple.driver.AppleMikeyHIDDriver    1.2.0
com.apple.driver.AGPM    100.12.31
com.apple.driver.AppleHDA    2.0.5f14
com.apple.driver.AppleUpstreamUserClient    3.5.7
com.apple.driver.AppleMCCSControl    1.0.20
com.apple.driver.AppleMikeyDriver    2.0.5f14
com.apple.driver.AudioAUUC    1.57
com.apple.driver.AppleIntelHDGraphics    6.4.0
com.apple.driver.AppleIntelHDGraphicsFB    6.4.0
com.apple.driver.SMCMotionSensor    3.0.1d2
com.apple.Dont_Steal_Mac_OS_X    7.0.0
com.apple.driver.AudioIPCDriver    1.1.6
com.apple.driver.ACPI_SMC_PlatformPlugin    4.7.0a1
com.apple.GeForce    6.4.0
com.apple.driver.AppleGraphicsControl    2.10.6
com.apple.driver.AppleLPC    1.5.1
com.apple.kext.AppleSMCLMU    1.5.2d10
com.apple.filesystems.autofs    2.1.0
com.apple.driver.AppleUSBTCButtons    201.6
com.apple.driver.AppleUSBCardReader    2.6.1
com.apple.driver.AppleUSBTCKeyboard    201.6
com.apple.driver.AppleIRController    303.8
com.apple.iokit.SCSITaskUserClient    2.6.8
com.apple.BootCache    31.1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib    1.0.0d1
com.apple.iokit.IOAHCIBlockStorage    1.6.4
com.apple.driver.AppleFWOHCI    4.7.3
com.apple.driver.AppleUSBHub    4.2.4
com.apple.driver.AppleEFINVRAM    1.4.0
com.apple.driver.AppleSmartBatteryManager    160.0.0
com.apple.driver.AppleAHCIPort    2.1.7
com.apple.driver.AirPortBrcm43224    428.42.4
com.apple.iokit.AppleBCM5701Ethernet    3.0.5b8
com.apple.driver.AppleUSBEHCI    4.2.4
com.apple.driver.AppleACPIButtons    1.3.6
com.apple.driver.AppleRTC    1.3.1
com.apple.driver.AppleHPET    1.5
com.apple.driver.AppleSMBIOS    1.7
com.apple.driver.AppleACPIEC    1.3.6
com.apple.driver.AppleAPIC    1.4
com.apple.driver.AppleIntelCPUPowerManagementClient    142.6.0
com.apple.security.sandbox    1
com.apple.security.quarantine    0
com.apple.nke.applicationfirewall    2.1.14
com.apple.driver.AppleIntelCPUPowerManagement    142.6.0
com.apple.driver.DspFuncLib    2.0.5f14
com.apple.driver.AppleProfileReadCounterAction    17
com.apple.driver.AppleProfileTimestampAction    10
com.apple.driver.AppleProfileThreadInfoAction    14
com.apple.driver.AppleProfileRegisterStateAction    10
com.apple.driver.AppleProfileKEventAction    10
com.apple.driver.AppleProfileCallstackAction    20
com.apple.driver.AppleSMBusController    1.0.10d0
com.apple.iokit.IOFireWireIP    2.0.3
com.apple.iokit.IOSurface    74.2
com.apple.iokit.IOBluetoothSerialManager    2.4.5f3
com.apple.iokit.IOSerialFamily    10.0.3
com.apple.iokit.IOAudioFamily    1.8.3fc2
com.apple.kext.OSvKernDSPLib    1.3
com.apple.driver.AppleHDAController    2.0.5f14
com.apple.iokit.IOHDAFamily    2.0.5f14
com.apple.iokit.AppleProfileFamily    41
com.apple.driver.IOPlatformPluginFamily    4.7.0a1
com.apple.driver.AppleSMBusPCI    1.0.10d0
com.apple.driver.AppleBacklightExpert    1.0.1
com.apple.driver.AppleSMC    3.1.0d5
com.apple.nvidia.nv50hal    6.4.0
com.apple.NVDAResman    6.4.0
com.apple.iokit.IONDRVSupport    2.2.1
com.apple.iokit.IOGraphicsFamily    2.2.1
com.apple.driver.BroadcomUSBBluetoothHCIController    2.4.5f3
com.apple.driver.AppleUSBBluetoothHCIController    2.4.5f3
com.apple.iokit.IOBluetoothFamily    2.4.5f3
com.apple.iokit.IOSCSIBlockCommandsDevice    2.6.8
com.apple.iokit.IOUSBMassStorageClass    2.6.7
com.apple.driver.AppleUSBMultitouch    207.7
com.apple.iokit.IOUSBHIDDriver    4.2.0
com.apple.driver.AppleUSBMergeNub    4.2.4
com.apple.driver.AppleUSBComposite    3.9.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice    2.6.8
com.apple.iokit.IOBDStorageFamily    1.6
com.apple.iokit.IODVDStorageFamily    1.6
com.apple.iokit.IOCDStorageFamily    1.6.1
com.apple.driver.XsanFilter    402.1
com.apple.iokit.IOAHCISerialATAPI    1.2.6
com.apple.iokit.IOSCSIArchitectureModelFamily    2.6.8
com.apple.iokit.IOFireWireFamily    4.2.6
com.apple.iokit.IOUSBUserClient    4.2.4
com.apple.iokit.IOAHCIFamily    2.0.6
com.apple.iokit.IO80211Family    320.1
com.apple.iokit.IONetworkingFamily    1.10
com.apple.iokit.IOUSBFamily    4.2.4
com.apple.driver.AppleEFIRuntime    1.4.0
com.apple.iokit.IOHIDFamily    1.6.6
com.apple.iokit.IOSMBusFamily    1.1
com.apple.kext.AppleMatch    1.0.0d1
com.apple.security.TMSafetyNet    6
com.apple.driver.DiskImages    289
com.apple.iokit.IOStorageFamily    1.6.3
com.apple.driver.AppleACPIPlatform    1.3.6
com.apple.iokit.IOPCIFamily    2.6.5
com.apple.iokit.IOACPIFamily    1.3.0

That is not an application crash - that is a kernel panic, which means there is a hardware defect, a bug in the OS or a bug in a low level driver (like parts of the video driver). Kernel panics are not caused by applications, but by defective hardware or bugs in the OS and drivers.
Resetting prefs may avoid the settings that triggered the crash - but the cause remains in the hardware, OS, or driver code.
Since Apple is not going to update the drivers in 10.6.8, your best bet is to update the OS when you can, and hope the new drivers are in better shape. Unfortunately, it is also possible that you just have a bad GPU or video RAM - and fixing that would require replacing the video card or system (in the case of laptops or all-in-one machines).

Photoshop crashes when I change the roundness and rotation of brushes

Photoshop SC4 64bit Vista.
It appears to be very predictable crash that always happens within about 1 to 10 minutes every time after using brushes with different roundness and rotation.
I usually paint with 100% round brushes with Shape and Other Dynamics checked and set to pen pressure and Photoshop never crashes. However recently I started to change the roundness and rotation of the brushes and Photoshop started to crash when I do that.
So far the crashing occurs during painting when the brush palette is open and I start to change the roundness and rotation of the brush either interactively or by the sliders. It always crashes - sometimes right away, sometimes later. But as far as I have noticed it can't last more than about 10 minutes of active brush usage. The crash is a white screen with the clock spinning and when I click the Vista message comes saying that Photoshop stop responding and need to close. I also tried a few times to wait for hours to see if it will come back after the white screen but it never did.
Have you experienced or heard of this and some fixes?

Update to Photoshop 11.0.1.
And make sure your video card driver is up to date (check NVidia or ATI web sites).

Itunes 11.1.3.8 crashes when i access the store.

I get this message when I try to access the store.
Problem signature:
Problem Event Name:          APPCRASH
Application Name:          iTunes.exe
Application Version:          11.1.3.8
Application Timestamp:          5274a87d
Fault Module Name:          KERNELBASE.dll
Fault Module Version:          6.3.9600.16408
Fault Module Timestamp:          523d4548
Exception Code:          c06d007e
Exception Offset:          00012eec
OS Version:          6.3.9600.2.0.0.768.101
Locale ID:          2057
Additional Information 1:          5861
Additional Information 2:          5861822e1919d7c014bbb064c64908b2
Additional Information 3:          01d7
Additional Information 4:          01d7340064827245f2249cd1f1a7c264
I have tried reinstalling itunes and every other suggestion I could find. I am running windows 8.1 and this problem only started today. I have been successfully accessing the store for weeks now.
Anyone have any ideas?

I found this and it worked!!!
kcp123456789
Re: iTunes keeps crashing when I select iTunes store (Win 8) iTunes 11
Sep 26, 2013 5:43 AM (in response to Bristol1981a)
I had this exact same problem. I found a fix on another support post that worked perfectly for me. Browse to C:\Program Files (x86)\Common Files\Apple\Apple Application Support and copy the filen named QTMovieWin.dll. Then browse and past that file into C:\Program Files (x86)\iTunes.
Hope this helps you. My iTunes store is working fine now.
God bless!!

ITunes 6 crashes when I access the Music Store

If I click on the Music Store or Shopping Cart in the playlist column, iTunes 6 attempts to access the music store, then crashes. This wasn't happening with iTunes 5. I use MacOS 10.4 and QuickTime 7.0.3. Is this happening to anyone else?

Matthew, thanks for posting. I'm having the same problem and it is driving me crazy.

Hi I am getting an update failed message (49) when trying to update photoshop after installing and whenever I start photoshop and try to access the file menu it crashes

Hi I am getting an update failed message (49) when trying to update photoshop after installing and whenever I start photoshop and try to access the file menu it crashes

Duplicate thread.

Photoshop cs3 crashes when I touch the Menu Bar

Photoshop cs3 on my MacbookPro OsX 10.7.5 crashes when I touch the Menu Bar. Ive reloaded it with no result. Any ideas?

You're crashing deep inside Apple's OpenCL code (which CS3 doesn't use directly), apparently because Apple calls it as part of their drawing code.
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Why is my adobe photoshop trying to crash when i use the puppet warp tool?

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You'll need to give us more information. What OS, what Photoshop version, how much RAM, what is your video card, and what are your performance preferences, etc., etc. -- ??

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Ok, I hooked up my MacBook Pro to my husband's Canon printer and Photoshop crashed again. Apparently the problem is in PS, so I will hunt around for the disc to reinstall.
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Acroreader crashes when started in unexisting directory

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$ acroread /home/porton/books/math/acc.pdf
shell-init: error retrieving current directory: getcwd: cannot access parent directories: No such file or directory
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I find that AW runs perfectly in Leopard as long as you periodically clean out those things mentioned in some of the other posts.
It isn't surprising that an "old" application works so steadily and reliably and doesn't lack the essential tools the user needs. "Mature" would be a better word: an application that has, so to speak, been around the block many times and upgraded over several years. Maybe iWork will get there in the end but so far, there are many little things about it that make it impossible to use for serious professional purposes - such as having to make constant trips with the mouse instead of doing everything with keyboard shortcuts, etc.
AppleWorks is going to continue to be the application that cuts the mustard, for quite a while yet!

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Hello,
I had iTunes crashing when connecting to the iTunes Store with an Apple ID. I tried unsucessfully all the solutions posted on the many threads of people having the same issue. So I decided to reinstall Windows. A clean Windows 8.1 install from the Microsoft DVD. And guess what, it is still crashing! How can this even be possible?
The problem:
- iTunes crashes when connecting to the store with an Apple ID. It connects, briefly freezes, then crashes.
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The system:
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- Firewall is the built-in Windows Firewall.
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- I can sucessfully sign-in to the iTunes Store with this account on another computer
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There are tons of threads about this. I tried all the solutions posted, including:
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- Copying QTMovieWin.dll from "C:\Program Files (x86)\Common Files\Apple\Apple Application Support" to "C:\Program Files (x86)\iTunes"
- Moving QTMovieWin.dll from "C:\Program Files (x86)\Common Files\Apple\Apple Application Support" to "C:\Program Files (x86)\iTunes"
- Updating the graphics card to the latest available driver from Intel's website (9.17.10.3517, 2014-10-04)
- Downgrade the graphics driver (9.17.10.3347, 2014-01-29)
- Use the graphic's driver from Acer's website.
- Use Microsoft's Basic VGA Driver
- Disable the Graphic's Adapter entirely
- Have tried to monitor the process with ProcMon, looking for a hint like a missing file or registry entry, but have not found anything helpful.
These solutions seem to have worked for almost everyone, but not me. The crash details in the Windows Application log are useless. Faulty module name is 'unknown'.
I am out of solutions. Is there anything left to do? Can anyone out Apple debug the dump file or something? Is there any way to contact Apple about this issue?
Many thanks.

Hey zoyashahab,
Ok, so it sounds like there are two issues here we want to address, the first being the iTunes Store connection issue and the second being iTunes not recognizing your iOS devices.
First, I'd start with troubleshooting the recognition by following the steps in here:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
If after getting that running again, you still can't connect to the iTunes Store, then I'd go through the troubleshooting steps in here:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Welcome to Apple Support Communities!
Best,
Delgadoh

Photoshop crashing when I open jpeg or create new

I recently upgraded my Capture One software to v.4 (which included the installation of microsoft .net framework. Now Photoshop crashes when I open a jpeg file or create a new.
I did notice that when it opens the Initializing Type Tool progress bar doesn't show up and I just noticed on the blue start up window something called "Building TWAIN" - I had read in a previous thread about a TWAIN plug in attaching itself to photoshop. Could that be my problem?
How do I find that file?

nicolebelhum wrote:
I did notice that when it opens the Initializing Type Tool progress bar doesn't show up and I just noticed on the blue start up window something called "Building TWAIN" - I had read in a previous thread about a TWAIN plug in attaching itself to photoshop. Could that be my problem?
How do I find that file?
It's in the plug-in folder!
Since you failed to mention either your OS or PS versions I can't be more specific.

Photoshop crashes when rearranging layers in layer window.

Photoshop crashes when rearranging layers in layer window. I'm using Photoshop CS4 Extended on a MacBook Pro purchased 5 months ago. I have tried restarting the computer. I am able to rearrange layers with the hot keys.

Boilerplate-text:
Are Photoshop and OS fully updated?
As with all unexplainable Photoshop-problems you might try trashing the prefs (after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved and making a note of the Preferences you’ve changed) by keeping command-alt-shift pressed on starting the program or starting from a new user-account.
System Maintenance (repairing permissions, purging PRAM, running cron-scripts, cleaning caches, etc.) might also be beneficial, Onyx has been recommended for such tasks.
http://www.apple.com/downloads/macosx/system_disk_utilities/onyx.html
Weeding out bad fonts never seems to be a bad idea, either. (Validate your fonts in Font Book and remove the bad ones.)
If 3rd party plug-ins are installed try disabling them to verify if one of those may be responsible for the problem.
Does turning off OpenGL in the Performance Preferences and restarting Photoshop have any bearing on the issue?

Photoshop crashing when using magnetic lasso

Photoshop keeps crashing when I use the magnetic lasso tool.

Hmm, I can't reproduce that.
I looked at the crash reports, and the crash is in a spot that's odd. I suspect something corrupted the stack before hitting the crash.
The good news is that in the next version, I have added more error checking in that area because of previous crash reports I couldn't explain.

My photoshop crashes when i double click, it says that it has stopped working and that i should check online for a resolution, anyone got anything to help me

my photoshop crashes when i double click, it says that it has stopped working and that i should check online for a resolution, anyone got anything to help me

i found out my prob!
here is what you do.
go to the "system preferences" on your dock.
click "software updates".
click "installed software"
if it shows something about a recent update about "EFI UPDATE, FIRMWARE, THUNDERBOLT" or anything like that, exit out of it.
go to mail.
click "mail" at the top.
click "preferences...".
find the account you are having trouble with, once you do, make sure its highlighted, then click the "-" at the bottom of the window (this will only effect that mail account, it will not effect your ical weather or not its synced thought that email account)
hit the "+" (right next to the "-") and add your accout back!
its something with that update that effected mail, i hope this works out for you, if not reply back

Photoshop crashes when i access the directory pulldown...

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