Photoshop crashes when I change the roundness and rotation of brushes
Photoshop SC4 64bit Vista.
It appears to be very predictable crash that always happens within about 1 to 10 minutes every time after using brushes with different roundness and rotation.
I usually paint with 100% round brushes with Shape and Other Dynamics checked and set to pen pressure and Photoshop never crashes. However recently I started to change the roundness and rotation of the brushes and Photoshop started to crash when I do that.
So far the crashing occurs during painting when the brush palette is open and I start to change the roundness and rotation of the brush either interactively or by the sliders. It always crashes - sometimes right away, sometimes later. But as far as I have noticed it can't last more than about 10 minutes of active brush usage. The crash is a white screen with the clock spinning and when I click the Vista message comes saying that Photoshop stop responding and need to close. I also tried a few times to wait for hours to see if it will come back after the white screen but it never did.
Have you experienced or heard of this and some fixes?
Update to Photoshop 11.0.1.
And make sure your video card driver is up to date (check NVidia or ATI web sites).
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Photoshop crashes when I use the marquis tool.
Photoshop crashes when I use the marquee tool. As soon as I make a selection it crashes my computer (every time!) by either rendering the screen black or sometimes all white. I have to force shut down and restart. I'm using MacBook Pro OS 10.6.8 with Photoshop CS6. I am not in a position to update OS at this time. Is there anything I can do to work around this problem? It's extremely time-consuming and infuriating.
Here's the crash report, if anyone is able to make sense of this, I'd sure appreciate knowing what the problem is.
Interval Since Last Panic Report: 335913 sec
Panics Since Last Report: 3
Anonymous UUID: A9EE1760-D467-49BB-B2EC-A100E2095A2E
Mon Dec 30 15:09:00 2013
panic(cpu 0 caller 0x9d4c9b): NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xc0000000 0x7f494000 0x0a5480a2, D0, P3/4
Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)
0x5c922188 : 0x21b837 (0x5dd7fc 0x5c9221bc 0x223ce1 0x0)
0x5c9221d8 : 0x9d4c9b (0xbea28c 0xc5a800 0xbf8e60 0x0)
0x5c922278 : 0xaef608 (0x8f97c04 0x9338004 0x100 0xcb42b6)
0x5c9222c8 : 0xae6601 (0x9338004 0x100 0x5c9222f8 0x9c4778)
0x5c9222f8 : 0x16d49a6 (0x9338004 0x100 0x438004ee 0x5c922308)
0x5c922438 : 0xb0e2b5 (0x9338004 0x9337004 0x0 0x0)
0x5c922478 : 0x9dde7c (0x9338004 0x9337004 0x0 0x0)
0x5c922518 : 0x9da55b (0x0 0x9 0x0 0x0)
0x5c9226c8 : 0x9dc58f (0x0 0x600d600d 0x702b 0x5c9226f8)
0x5c922798 : 0xc9feae (0xc1d0004d 0xbfef0033 0xbfef0034 0x857c)
0x5c922808 : 0xcaf734 (0xa1a5a00 0x1473ec80 0x8 0x0)
0x5c922828 : 0xcd4322 (0x1473ec80 0xb 0x5c922848 0x89e0)
0x5c922858 : 0xcd4b3d (0x986c000 0x0 0x5c92287c 0x0)
0x5c922888 : 0xcb4d79 (0x986c000 0x77890080 0x0 0x33)
0x5c9228d8 : 0xc76d0c (0x4651a000 0x0 0x0 0x3)
0x5c922948 : 0xc7640f (0x4651a000 0x0 0x2 0x3)
0x5c922978 : 0xc6c05f (0x4651a000 0x0 0x2 0x46255000)
0x5c922ab8 : 0xca55d8 (0x46255000 0x1 0x5c922bcc 0x5c922bc8)
0x5c922b68 : 0xc67fe1 (0x46255000 0x1 0x5c922bcc 0x5c922bc8)
0x5c922be8 : 0x56da06 (0x46255000 0x0 0x5c922e3c 0x5c922c74)
0x5c922c38 : 0x56e2a5 (0xcf6720 0x46255000 0x8981a88 0x1)
0x5c922c88 : 0x56eb59 (0x46255000 0x10 0x5c922cd0 0x0)
0x5c922da8 : 0x286638 (0x46255000 0x10 0x8981a88 0x1)
0x5c923e58 : 0x21dbe5 (0x8981a60 0x1103d5a0 0x1fd7e8 0x5d43)
0x5c923e98 : 0x210a86 (0x8981a00 0x0 0x954dc70 0x98d6620)
0x5c923ef8 : 0x216f84 (0x8981a00 0x0 0x0 0x0)
0x5c923f78 : 0x295c57 (0x8cc0188 0x0 0x0 0x0)
0x5c923fc8 : 0x2a256d (0x8cc0184 0x1 0x10 0x0)
Kernel Extensions in backtrace (with dependencies):
com.apple.GeForce(6.4.0)@0xc5c000->0xd12fff
dependency: com.apple.NVDAResman(6.4.0)@0x96e000
dependency: com.apple.iokit.IONDRVSupport(2.2.1)@0x961000
dependency: com.apple.iokit.IOPCIFamily(2.6.5)@0x928000
dependency: com.apple.iokit.IOGraphicsFamily(2.2.1)@0x93f000
com.apple.nvidia.nv50hal(6.4.0)@0x159e000->0x19b2fff
dependency: com.apple.NVDAResman(6.4.0)@0x96e000
com.apple.NVDAResman(6.4.0)@0x96e000->0xc5bfff
dependency: com.apple.iokit.IOPCIFamily(2.6.5)@0x928000
dependency: com.apple.iokit.IONDRVSupport(2.2.1)@0x961000
dependency: com.apple.iokit.IOGraphicsFamily(2.2.1)@0x93f000
BSD process name corresponding to current thread: WindowServer
Mac OS version:
10K549
Kernel version:
Darwin Kernel Version 10.8.0: Tue Jun 7 16:33:36 PDT 2011; root:xnu-1504.15.3~1/RELEASE_I386
System model name: MacBookPro6,2 (Mac-F22586C8)
System uptime in nanoseconds: 4671247742528
unloaded kexts:
com.apple.driver.AppleUSBUHCI 4.2.0 (addr 0x1431000, size 0x65536) - last unloaded 114471438805
loaded kexts:
com.apple.driver.AppleHWSensor 1.9.3d0 - last loaded 45127423025
com.apple.driver.IOBluetoothA2DPAudioDriver 2.4.5f3
com.apple.driver.AppleMikeyHIDDriver 1.2.0
com.apple.driver.AGPM 100.12.31
com.apple.driver.AppleHDA 2.0.5f14
com.apple.driver.AppleUpstreamUserClient 3.5.7
com.apple.driver.AppleMCCSControl 1.0.20
com.apple.driver.AppleMikeyDriver 2.0.5f14
com.apple.driver.AudioAUUC 1.57
com.apple.driver.AppleIntelHDGraphics 6.4.0
com.apple.driver.AppleIntelHDGraphicsFB 6.4.0
com.apple.driver.SMCMotionSensor 3.0.1d2
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AudioIPCDriver 1.1.6
com.apple.driver.ACPI_SMC_PlatformPlugin 4.7.0a1
com.apple.GeForce 6.4.0
com.apple.driver.AppleGraphicsControl 2.10.6
com.apple.driver.AppleLPC 1.5.1
com.apple.kext.AppleSMCLMU 1.5.2d10
com.apple.filesystems.autofs 2.1.0
com.apple.driver.AppleUSBTCButtons 201.6
com.apple.driver.AppleUSBCardReader 2.6.1
com.apple.driver.AppleUSBTCKeyboard 201.6
com.apple.driver.AppleIRController 303.8
com.apple.iokit.SCSITaskUserClient 2.6.8
com.apple.BootCache 31.1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.iokit.IOAHCIBlockStorage 1.6.4
com.apple.driver.AppleFWOHCI 4.7.3
com.apple.driver.AppleUSBHub 4.2.4
com.apple.driver.AppleEFINVRAM 1.4.0
com.apple.driver.AppleSmartBatteryManager 160.0.0
com.apple.driver.AppleAHCIPort 2.1.7
com.apple.driver.AirPortBrcm43224 428.42.4
com.apple.iokit.AppleBCM5701Ethernet 3.0.5b8
com.apple.driver.AppleUSBEHCI 4.2.4
com.apple.driver.AppleACPIButtons 1.3.6
com.apple.driver.AppleRTC 1.3.1
com.apple.driver.AppleHPET 1.5
com.apple.driver.AppleSMBIOS 1.7
com.apple.driver.AppleACPIEC 1.3.6
com.apple.driver.AppleAPIC 1.4
com.apple.driver.AppleIntelCPUPowerManagementClient 142.6.0
com.apple.security.sandbox 1
com.apple.security.quarantine 0
com.apple.nke.applicationfirewall 2.1.14
com.apple.driver.AppleIntelCPUPowerManagement 142.6.0
com.apple.driver.DspFuncLib 2.0.5f14
com.apple.driver.AppleProfileReadCounterAction 17
com.apple.driver.AppleProfileTimestampAction 10
com.apple.driver.AppleProfileThreadInfoAction 14
com.apple.driver.AppleProfileRegisterStateAction 10
com.apple.driver.AppleProfileKEventAction 10
com.apple.driver.AppleProfileCallstackAction 20
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.iokit.IOFireWireIP 2.0.3
com.apple.iokit.IOSurface 74.2
com.apple.iokit.IOBluetoothSerialManager 2.4.5f3
com.apple.iokit.IOSerialFamily 10.0.3
com.apple.iokit.IOAudioFamily 1.8.3fc2
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleHDAController 2.0.5f14
com.apple.iokit.IOHDAFamily 2.0.5f14
com.apple.iokit.AppleProfileFamily 41
com.apple.driver.IOPlatformPluginFamily 4.7.0a1
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.driver.AppleBacklightExpert 1.0.1
com.apple.driver.AppleSMC 3.1.0d5
com.apple.nvidia.nv50hal 6.4.0
com.apple.NVDAResman 6.4.0
com.apple.iokit.IONDRVSupport 2.2.1
com.apple.iokit.IOGraphicsFamily 2.2.1
com.apple.driver.BroadcomUSBBluetoothHCIController 2.4.5f3
com.apple.driver.AppleUSBBluetoothHCIController 2.4.5f3
com.apple.iokit.IOBluetoothFamily 2.4.5f3
com.apple.iokit.IOSCSIBlockCommandsDevice 2.6.8
com.apple.iokit.IOUSBMassStorageClass 2.6.7
com.apple.driver.AppleUSBMultitouch 207.7
com.apple.iokit.IOUSBHIDDriver 4.2.0
com.apple.driver.AppleUSBMergeNub 4.2.4
com.apple.driver.AppleUSBComposite 3.9.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.6.8
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.6
com.apple.iokit.IOCDStorageFamily 1.6.1
com.apple.driver.XsanFilter 402.1
com.apple.iokit.IOAHCISerialATAPI 1.2.6
com.apple.iokit.IOSCSIArchitectureModelFamily 2.6.8
com.apple.iokit.IOFireWireFamily 4.2.6
com.apple.iokit.IOUSBUserClient 4.2.4
com.apple.iokit.IOAHCIFamily 2.0.6
com.apple.iokit.IO80211Family 320.1
com.apple.iokit.IONetworkingFamily 1.10
com.apple.iokit.IOUSBFamily 4.2.4
com.apple.driver.AppleEFIRuntime 1.4.0
com.apple.iokit.IOHIDFamily 1.6.6
com.apple.iokit.IOSMBusFamily 1.1
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 6
com.apple.driver.DiskImages 289
com.apple.iokit.IOStorageFamily 1.6.3
com.apple.driver.AppleACPIPlatform 1.3.6
com.apple.iokit.IOPCIFamily 2.6.5
com.apple.iokit.IOACPIFamily 1.3.0That is not an application crash - that is a kernel panic, which means there is a hardware defect, a bug in the OS or a bug in a low level driver (like parts of the video driver). Kernel panics are not caused by applications, but by defective hardware or bugs in the OS and drivers.
Resetting prefs may avoid the settings that triggered the crash - but the cause remains in the hardware, OS, or driver code.
Since Apple is not going to update the drivers in 10.6.8, your best bet is to update the OS when you can, and hope the new drivers are in better shape. Unfortunately, it is also possible that you just have a bad GPU or video RAM - and fixing that would require replacing the video card or system (in the case of laptops or all-in-one machines). -
Why dose Premier (CS6) Crash when I change the Audio Hardware to System Default?
I am running a brand new Imac, i7 3.4ghz, 32gb ram and updated. Full Adobe Production suite installed and updated. My Audio interface is the Akai EIE Pro with the latest 2.8.18 drivers installed.
If a launch Audition, After effects, Logic, they all see the audio interface and work seemlessly. When I launch Premier it does not see the EIE Pro interface and when I change the Default Audio interface to System Default Input/output Premier crashes immediately. I have tried an earlier version of the EIE Pro drivers with the same results. It doesn't make sense to me that it would work fine in After Effects but not Premier.
Here is the following crash report. Anybody else have this issue or have any ideas on what to do?
Cheers!!
Steve
Process: Adobe Premiere Pro CS6 [195]
Path: /Applications/Adobe Premiere Pro CS6/Adobe Premiere Pro CS6.app/Contents/MacOS/Adobe Premiere Pro CS6
Identifier: com.adobe.AdobePremierePro
Version: 6.0.2 (6.0.2)
Code Type: X86-64 (Native)
Parent Process: launchd [170]
User ID: 501
Date/Time: 2013-07-21 09:29:29.581 -0700
OS Version: Mac OS X 10.8.4 (12E55)
Report Version: 10
Interval Since Last Report: 104446 sec
Per-App Interval Since Last Report: 81707 sec
Anonymous UUID: CA3E80BE-8989-2BAE-97EB-5E95F113889C
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGABRT)
Exception Codes: EXC_I386_GPFLT
[Crash log deleted.]Steve, the partial crash log is an unofficial unwritten rule around here. The cause of the crash is usually near the top of the log anyway. The hardware profile is at the bottom. That can be helpful some times.
But, most of the contents only make sense to software engineers.
Search for the .plist without ".plist" in the search criteria.
Or, look in /System/Library/LaunchDaemons
Best of luck,
Jim
Look, I just edited my post after you replied to it, John. -
Photoshop crashes when i access the directory pulldown...
greetings,
All my Adobe programs crash when i use my pulldown directory menu on the "open window". It also doesn't remember the last directory i was in, it takes me back to the desktop every time. i hope this makes sense...
for example--i'm in photoshop/illust., and i'm opening a file from within the program and i want go to another recent directory using the pull-down menu---it crashes! i've been told it's the Adobe Cache...i've deleted this file, but no success.
any help is appreciated.That is not an application crash - that is a kernel panic, which means there is a hardware defect, a bug in the OS or a bug in a low level driver (like parts of the video driver). Kernel panics are not caused by applications, but by defective hardware or bugs in the OS and drivers.
Resetting prefs may avoid the settings that triggered the crash - but the cause remains in the hardware, OS, or driver code.
Since Apple is not going to update the drivers in 10.6.8, your best bet is to update the OS when you can, and hope the new drivers are in better shape. Unfortunately, it is also possible that you just have a bad GPU or video RAM - and fixing that would require replacing the video card or system (in the case of laptops or all-in-one machines). -
Why does Mail crash when I change the writing direction selection to Right to Left?
Every time I select Hebrew or Arabic text I am currently typing in order to change its writing direction (in order to get the cursor to appear to the left side of the sentence) to Right to Left, Mail crashes. This is obviously a bug in the program, and seriously needs to be fixed ASAP. I have no problem changing the alignment to the right side, but changing the cursor position causes the crash. Has anyone been able to solve this in the meantime?
I have not seen anyone else reporting this problem since 10.8 was released last July, and I cannot duplicate it myself. So it is more likely some issue with your setup than a bug, but further testing is needed to be sure one way or the other.
Could you provide more info on exactly what you are doing when this occurs? Are you typing mixed English/Arabic text? Are you using the Format menu to switch direction or a keyboard shortcut? Are you trying to use Arabic fonts not provided with OS X? A screen shot of what it looks like just before you crash would be helpful (use the camera icon here to upload that). -
The user name and password in question is for the website www,webkinz.com. One day there was a problem logging in so support changed my password. The problem occurs at webkinznewz where there is a frequent transfer of money and prizes from games to the main account. The newspaper has a differnt user name and password. Now when I try to transfer anything my newz name and password show up. Even when I change it manually it does not offer to save it
Make sure that you not run Firefox in (permanent) [[Private Browsing]] mode.
* You enter Private Browsing mode if you select: Tools > Options > Privacy > History: Firefox will: "Never Remember History"
* To see all History and Cookie settings, choose: Tools > Options > Privacy, choose the setting <b>Firefox will: Use custom settings for history</b>
* Uncheck: [ ] "Permanent Private Browsing mode"
* http://kb.mozillazine.org/User_name_and_password_not_remembered -
Photoshop crashes when undo changing shape color
I found 100% reproducing Photoshop crash.
Steps to reproduce:
1. Create new document.
2. Create Shape Layer (Circle for example)
3. Create new layer.
4. Select Shape Layer.
5. Change Shape color.
6. Undo or Ctrl + ZWhat have you done for general trouble-shooting so far?
http://blogs.adobe.com/crawlspace/2012/07/photoshop-basic-troubleshooting-steps-to-fix-mos t-issues.html -
Firefox 4 crashes when I change the printing variables.
If I attempt to change the printing properties, a small "red x warning"appears titled Dell AIO Printer A920 properties. The message is Function address 0(times sign)0 caused a protection fault (exception code 0(times sign)c0000005) the application property sheet pages may not function properly. If I proceed ,the Firefox 4 browser will crash
Assuming you know where the file is, just double-click it; you should be fine from there. (It ought to have ended up wherever the rest of your downloads go, e.g., the desktop, but if you don't find it there you can always reach it by double-clicking it in the download manager. It's been a while since my Windows days, but I believe that'll pop up if you hit Ctrl-J.)
-
I made my song too slow, and now I want to speed up the software instruments and redo vocals and guitar.. I speed the tempo up from 101bpm's to 120bpm's and it crashes. I can usually play the song a time or two before it crashes but if I speed it over 120bpm's it crashes instantly. I set my I/O buffer size to 1024 and still have the problem.... any suggestions? or do they just need to make another patch?
I figured out how to fix the issue for anyone who cares. Basically I exported all of the tracks in my project to a new project and there were no more glitches. in order to not have issues with this problem again I'm going to re-record vocals and guitar at the faster bpm of 120 instead of the previous 101. I think slowing down and speeding up audio tracks is harder on the cpu than just instruments from the program. It seems to be working fine now.
heres my finished product...
http://www.youtube.com/watch?v=SfCu_xNu_pM -
I just updated to the newest version of firefox for my mac laptop. It keeps crashing when I open the browser and does so even in safe mode. Laptop is about two years old. Might it be an issue with the OS? I have not updated to Leopard yet.
It seems that the problem is related to fonts.
(1) How were you updating your operating system ?
If you use *_Software Update_*, hurry up, download and apply the combo updater available from :
http://support.apple.com/kb/DL1361
but CAUTION, this update introduce a serious problem with some fonts. At this time the only workaround available is to reinstall 10.6 tyhen apply the combo updater 10.6.6 available from :
http://support.apple.com/kb/dl1349
(2) if you didn't used *_Software Update_*, run a maintenance tool like the free MAINTENANCE available from :
http://www.titanium.free.fr/index_us.html
Apply it to clear caches files, mainly those dedicated to fonts.
It would be also a good idea to check the health of your fonts with FontBook.
Yvan KOENIG (VALLAURIS, France) vendredi 1 avril 2011 21:25:39 -
hello, I update my mac pro to 10.10. Why the photoshop cs6 change to slowly now. When I change the tools like brush to command+Z, It's will be freeze a while. why? and how can I improve?
what a long post....Apple, btw, does not read this stuff, so ranting, raving, and complaining here might make you feel good, but it does no good at all. That being said, I, too have a Mac Pro Quad Core Xeon with 6 gigs of ram and an nVidia 8800 GT graphics card (not as good as yours, alas) and I've had no problems at all with it. Yes, it doesn't have Thunderbolt, but maybe we Mac pro owners will get lucky and someone will come out with an adapter (probably not). No, you probably don't have to throw away your Mac Pro, but if you do, I'll take it, for a small "recycling" fee >:-) That was a joke. Yes, the Mac Pro's future isn't quite clear, YET. Hopefully that will improve very soon. As for not being able to upgrade to Mountain Lion. Don't worry about that too much, Nobody is forcing you to do that. Your Mac Pro won't quit working if it isn't installed. From what I've heard, you should give the new OS a chance, and wait to get it, in case there might be some bugs, or stuff not working with the new OS, which has been known to happen. Yes, we Mac Pro owners don't like being treated like mushrooms-kept in the dark, and being fed......... but Apple is Apple and it will do what it does, and there is nothing you or me can really do to change that. All I can say is....trust, have faith, be patient, go for a walk, do something else to take your mind off of this problem. IF apple decides to drop the Mac Pro for good, and that's a big "IF", I think they will anger a whole bunch of people
which isn't good. However, that hasn't happened...YET. Let us hope that it doesn't
John B -
The screen on my macbook has malfunction. When I change the brightness to zero and return to the first level of brightness it works briefly but then the screen starts to flicker brightness and quickly extinguished. It seems to be a bad contact, it would not be normal for a quality product that should have, he has less than two years of use. Not because of the bad use or crash. Someone with the same problem or can help me? It's really a contact problem? I've done all the procedures recommended by the online support. Thanks.
Hey everyone in Apple world!
I figured out how to fix the flashing yellow screen problem that I've been having on my MBP! Yessssss!!!
I found this super handy website with the golden answer: http://support.apple.com/kb/HT1379
I followed the instructions on this page and here's what I did:
Resetting NVRAM / PRAM
Shut down your Mac.
Locate the following keys on the keyboard: Command (⌘), Option, P, and R. You will need to hold these keys down simultaneously in step 4.
Turn on the computer.
Press and hold the Command-Option-P-R keys before the gray screen appears.
Hold the keys down until the computer restarts and you hear the startup sound for the second time.
Release the keys.
I went through the 6 steps above twice, just to make sure I got rid of whatever stuff was holding up my bootup process. Since I did that, my MBP boots up just like normal. No flashing yellow screen anymore!!
(Note that I arrived at this solution when I first saw this page: http://support.apple.com/kb/TS2570?viewlocale=en_US)
Let me know if this works for you!
Elaine -
Why is my adobe photoshop trying to crash when i use the puppet warp tool?
Every time i go to use the puppet warp tool i need to finish my assignment, photoshop says it is trying to fix the problem and then says it cant fix it and shuts the whole program down. And would like to know why is my adobe photoshop trying to crash when i use the puppet warp tool?
You'll need to give us more information. What OS, what Photoshop version, how much RAM, what is your video card, and what are your performance preferences, etc., etc. -- ??
-
my photoshop crashes when i double click, it says that it has stopped working and that i should check online for a resolution, anyone got anything to help me
i found out my prob!
here is what you do.
go to the "system preferences" on your dock.
click "software updates".
click "installed software"
if it shows something about a recent update about "EFI UPDATE, FIRMWARE, THUNDERBOLT" or anything like that, exit out of it.
go to mail.
click "mail" at the top.
click "preferences...".
find the account you are having trouble with, once you do, make sure its highlighted, then click the "-" at the bottom of the window (this will only effect that mail account, it will not effect your ical weather or not its synced thought that email account)
hit the "+" (right next to the "-") and add your accout back!
its something with that update that effected mail, i hope this works out for you, if not reply back -
i am having problems with cover flow on my i phone 4s 32gb when i change to landscape and flick through the album covers it becomes very jerky and unstable and eventually crashes out.
A PC can have more issues connecting than a Mac.
But it really should not matter.. so just try it in situ.. press and hold the reset.. once it starts up, it will return to default IP, 10.0.1.1 the PC should then be able to find it via the airport utility.
If not drag it over to the Mac and plug in there by ethernet.. or since it is a laptop, really should not be that difficult to drag the Laptop and plug it into the TC.
Important thing is to get access to the TC.
The Mac if it is running lion, then you MUST download and install 5.6 airport utility to do anything useful.
http://support.apple.com/kb/DL1482
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