Photoshop crashes when selecting custom print size

On a Mac, Photoshop CS5. I can print just fine but if I try to create custom paper sizes it crashes. How do I fix this?

Creating custom paper sizes is something you do in the printer driver dialog, so most likely the printer driver is crashing.
Check with the printer maker for updated drivers.

Similar Messages

Adobe Photoshop crashing when selecting print preferences

Hi There,
It seems that within the past 2 days in our company we have had users complain that Adobe Photoshop is crashing when they go to print and print preferences. They say a window appears and says "Photoshop has stopped working and windows is looking for a solution".
Has anybody else experienced this over the past couple days? It was working on all computers until recently.
The computers are a mostly Windows 8 computers with 1 Windows 7.

try resetting preferences by holding down shift-ctrl-alt while starting ps. if done correctly a confirmation dialog with appear.
if that fails, this worked for someone else,
System Preferences>Print & Fax. Selected the Konica Minolta printer (the B/W printer was working fine). Changed the name. Still didn't fix it. Went back selected my newly named Konica Minolta then "Open Print Queue" (like Dave said)>print settings. Change the driver to "Generic Postscript printer." I could print, but only on letter-size paper, no other options available (need tabloid). Went back to system preferences>print & fax>Konica Minolta2>open print queue>drivers then I reselected the updated printer drivers--the same one that hasn't been working.

Photoshop crashes when selecting File / Automate / Batch

Photoshop users still need a fix for Photoshop crashing whenever they select Batch.
I understand that Adobe staff has chosen to blame scanner drivers for the problem. And, I've read the discussions thru last year (very long and boring when all you want is a fix). But, I'm not settled on several things which do not add-up.
First, I'll review the symptoms for the sake of all interested readers. Photoshop users have reported Photoshop crashing whenever they select File / Automate / Batch from the menu for years. This problem got much worse (widespread) since the release of version 12.0.4. The problem apparently affects only those with Train compatible scanners and who installed Adobe's optional Twain plugin. I never read how anyone came to this conclusion, but scanner drivers are being blamed. The accepted work-around is to disable or remove Adobe's Twain plugin.
Second, I want to point out that Photoshop works normally when using the Twain plugin. I can scan images and they are imported directly into Photoshop without any problems. This was the case before the 12.0.4 update and is still the case now.
Third, I want to pose my most pressing question. What does selecting "Batch..." have to do with scanner drivers? In other words, what possibly could Photoshop be doing with scanner drivers when selecting "Batch..." that it does not do when actually does use the drivers?
Lastly, I'll point out that I am a software developer of over 30 years. So, I understand how it might somehow work out in the details that the source of the problem really is buggy scanner drivers. However, as a programmer with a lot of experience dealing with problems common in device driver API's, I know that good practice is to expect anything. If Photoshop begins a process that calls out to someone else's software API, it should cushion that call with proper exception error handling. All processes should execute with an "if all else fails" contention.

>> What does selecting "Batch..." have to do with scanner drivers?
When running the actions for the Batch command, Photoshop updates it's menu/command state to check which commands are enabled or disabled based on the document state being changed by the actions. Part of that update is calling the scanner interface to see what is available or not, and at that point some drivers crash. Since the crash occurs in third party code executed within Photoshop's context - there was not much Photoshop could do to recover (there was exception handling, but it couldn't work across OS and DLL boundaries).
In Photoshop CS6, we spent quite a bit of time figuring out why they were crashing (apparently there was some assumption about the application GUI state), and how we could avoid them crashing in those circumstances - and now CS6 avoids the crashes in the Batch command even with the TWAIN plugin and drivers are loaded.

Print dialog crashes when selecting shared printer

I have an HP laserjet 1012 installed on a G4 Mac Mini, which shares that printer with the rest of the network. Printing to it from the other G4 mini in the house works fine.
BUT
When I try to select it to print to in the print dialog on my macbook, the print dialog and printing application crash. This happens 100% of the time with firefox (actually deer park universal binary) and preview, although I have occasionally been able to print successfully from word and camino.
Both machines are updated with 10.4.6.
Thanks for any help,
Bruce
Partial backtrace of the crash is:
Thread 0 Crashed:
0 com.apple.CoreFoundation 0x908077ad CFRetain + 56
1 librlHPUtils.10.dylib 0x0d63b1b0 AHPString::AHPString[in-charge](__CFString const*, __HPStringImmutable const*) + 84
2 librlHPUtils.10.dylib 0x0d5e58b5 AJobSettings::ReadJobTemplate(APuffinTemplate const*) + 1275
3 com.hp.print.pde.Cormorant 0x0d437e13 0xd405000 + 208403
14 ...apple.print.framework.Print 0x92dd808f PMPrepareAppKitPrintDialog + 119
15 com.apple.AppKit 0x935e4fed -[NSPrintPanel beginSheetWithPrintInfo:modalForWindow:delegate:didEndSelector:contextInfo:] + 287
16 com.apple.AppKit 0x935e4894 -[NSConcretePrintOperation runOperationModalForWindow:delegate:didRunSelector:contextInfo:] + 457
17 com.apple.PDFKit 0x95bb9a6c -[PDFView printWithInfo:autoRotate:] + 245
18 com.apple.Preview 0x0004329e 0x1000 + 271006
Macbook Pro and G4 mini Mac OS X (10.4.6)

Well, I finally got a chance to look at this problem again.
Sure enough, the g4 mini (that the printer is attached to) has driver 1.4.5 and the macbook pro has 2.0. hp's website doesn't have a more current driver (it just tells you it's included with current OS X releases), but I stuck the macbook pro's install CD into the mini, ran the "install additional software" and installed the hp printer drivers from that disk.
Now the mini can't print to the printer itself. It says it's trying, and then the printer queue just displays "jobs stopped."
Any ideas how to fix it?
Thanks,
Bruce
Macbook Pro and G4 mini Mac OS X (10.4.6)

Photoshop crashes when trying to print

On a new iMac running 10.8.2, Photoshop (CS5 12.0 x64) crashes everytime I try to print to an Epson Workforce 520 printer. I can print from Illustrator and other programs fine. I checked Epson and apparently my driver is current. I had received a message to deactivate PS on my former computer - I did that, too. I'm not sure how to proceed?

It's not an iMac problem you're posting about. It's a Photoshop problem and in as much as Photoshop is a third party application go to the source? If you said you had this problem in all applications when you tried to print that's a different matter.

PS CS5 for MAC. Photoshop crashes when I try to print Any help appreciated

Am running MAC OS Maverick. Photoshop CS5 crashes when I press print tab. Any solutions?

BOILERPLATE TEXT:
Note that this is boilerplate text.
If you give complete and detailed information about your setup and the issue at hand,
such as your platform (Mac or Win),
exact versions of your OS, of Photoshop (not just "CS6", but something like CS6v.13.0.6) and of Bridge,
your settings in Photoshop > Preference > Performance
the type of file you were working on,
machine specs, such as total installed RAM, scratch file HDs, total available HD space, video card specs, including total VRAM installed,
what troubleshooting steps you have taken so far,
what error message(s) you receive,
if having issues opening raw files also the exact camera make and model that generated them,
if you're having printing issues, indicate the exact make and model of your printer, paper size, image dimensions in pixels (so many pixels wide by so many pixels high). if going through a RIP, specify that too.
etc.,
someone may be able to help you (not necessarily this poster, who is not a Windows user).
a screen shot of your settings or of the image could be very helpful too.
Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
http://forums.adobe.com/thread/419981?tstart=0
Thanks!

Photoshop CS6 crashes when selecting tools

Hi, I'm having the same problem as a few other members (Photoshop CS6 occasionally crashes when selecting tools) and have updated the driver on my HD5770 card to the latest version (8.961.0.0) as this is the recommended fix. Unfortunately this hasn't fixed the problem.
Here is the error report from the most recent crash.
This is very irritating as I inevitably lose some of my work when the application crashes.
What else do you suggest as a fix?
Steve

I installed 12.3 and restarted my computer. This did not solve the problem.
I've reinstalled Photoshop twice as well with no developments.
Then, I found this thread: http://forums.adobe.com/message/4289204
My card (Radeon X 1300 / X 1550) is not listed in the "Tested video cards for Photoshop CS6" section.
If I go to Edit->Preferences->Performance, and mouse-over the "Graphics Processor Settings" section, it says "Photoshop detected an error in your display driver. Update or reinstall the driver and check Use Graphics Processor to retry".
Is there any way around this?

Photoshop CS5 crashes when I click "Print". I have a Mac with Yosemite OS, Epson workforce 40 printer, latest driver. I have reset Photoshop's preferences.

Photoshop CS5 crashes when I click "Print". I have a Mac with Yosemite OS, an Epson Workforce 40, latest driver, and have reset Photoshop preferences.
Thank you for any suggestions!

Thanks again for your suggestion about Photoshop crashing since
trying to print with Yosemite. I did go to the Adobe site, then the Apple Apps,
and downloaded the new driver for the Epson Workforce 40 printer. Computer
restarted. Unfortunately, Photoshop still crashes. But I appreciate your idea, and
seems it should have worked. Happy Holidays!

Photoshop CS5 crashes when trying to print. I recently updated to Mac OSX Mavericks. Help?

Photoshop CS5 crashes when trying to print. I recently updated to Mac OSX Mavericks. Help?

Hi, Chris. Thanks for giving this query a look. I have the same problem. All documents print on my HP Deskjet 932C except Photoshop files since I updated to Mavericks.
My CS5 version is 9.0 x64. Mavericks is 10.9.4.
I checked the HP drivers and HP doesn't have one for OS X newer than 10.4.
I tried printing out the detailed report (very long!) and this page rejected the reply as spam. Can we provide the text as an attachment?

My printer setting box has changed and photoshop keeps crashing when I open printer settings

My CS6 keeps crashing when I open printer settings, and the printer setting dialog window has changed

Possibly corrupt preferences.
Hold down Ctrl-alt-shift keys and start Photoshop. A dialog offering to delete the settings should appear. Answer "Yes".
cmd-alt-shift if that's a Mac.
Gene

JVM crashes when selecting non-default printer in ReportViewer in NATIVE dialog.

On ReportViewer frame i have the print button active. If i click the print button (Native dialog) and select a printer other than default printer, the JVM crashes. Any idea how to fix it?
Thanks

I wanted to provide little history of what I am trying to achieve. Currently, I have the following code:
PrinterJob printJob = PrinterJob.getPrinterJob();
        if (printJob.printDialog()) {
            String printerName = printJob.getPrintService().getName();
            String printJobName = printJob.getJobName();
            PrintReportOptions printOptions = redirectPrinter(printerName, printJobName);
            sendReportOutputAndClose(reportClientDoc, printOptions);
I want to capture the number of copies user selects from the dialog. When I do printJob.getCopies(), it always returns 1. Not sure how to get that # of copies user selected. I also wanted to the dialog to be in Native mode because I don't want to give access to modify Margins and other page properties which are part of COMMON dialog mode. If I create the dialog printJobAttribute.setDialog(JobAttributes.DialogType.NATIVE); then VM crashes when selecting a non-default printer but I am able to get the number of copies. The key is I need to use NATIVE dialog and get the number of copies. One option is to display in COMMON dialog mode and then hide the "Page Setup" and "Appearance" tabs. Can this be done ? I am new to Java and Crystal so any suggestions would help.

Elements 13 crashes when selecting Print

Elements13 crashes when selecting Print from the File menu.
Rebuilding the Preferences file will bring the Print menus back, but only temporarily.
No error message, Windows advises the program must be shut down.
Win 7, 16GB RAM, Elements 6 on the same computer works fine.

Hi ,
You are going through File menu > Print or File menu > Order Prints .
Meanwhile go to Edit menu > Preferences >> Adobe partner services .
Click "Refresh Button"
Click "Reset Account"
and "Clear On-line Serves data" also.

Photoshop crashes when I use the marquis tool.

Photoshop crashes when I use the marquee tool. As soon as I make a selection it crashes my computer (every time!) by either rendering the screen black or sometimes all white. I have to force shut down and restart. I'm using MacBook Pro OS 10.6.8 with Photoshop CS6. I am not in a position to update OS at this time. Is there anything I can do to work around this problem? It's extremely time-consuming and infuriating.
Here's the crash report, if anyone is able to make sense of this, I'd sure appreciate knowing what the problem is.
Interval Since Last Panic Report: 335913 sec
Panics Since Last Report:          3
Anonymous UUID:                    A9EE1760-D467-49BB-B2EC-A100E2095A2E
Mon Dec 30 15:09:00 2013
panic(cpu 0 caller 0x9d4c9b): NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xc0000000 0x7f494000 0x0a5480a2, D0, P3/4
Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)
0x5c922188 : 0x21b837 (0x5dd7fc 0x5c9221bc 0x223ce1 0x0)
0x5c9221d8 : 0x9d4c9b (0xbea28c 0xc5a800 0xbf8e60 0x0)
0x5c922278 : 0xaef608 (0x8f97c04 0x9338004 0x100 0xcb42b6)
0x5c9222c8 : 0xae6601 (0x9338004 0x100 0x5c9222f8 0x9c4778)
0x5c9222f8 : 0x16d49a6 (0x9338004 0x100 0x438004ee 0x5c922308)
0x5c922438 : 0xb0e2b5 (0x9338004 0x9337004 0x0 0x0)
0x5c922478 : 0x9dde7c (0x9338004 0x9337004 0x0 0x0)
0x5c922518 : 0x9da55b (0x0 0x9 0x0 0x0)
0x5c9226c8 : 0x9dc58f (0x0 0x600d600d 0x702b 0x5c9226f8)
0x5c922798 : 0xc9feae (0xc1d0004d 0xbfef0033 0xbfef0034 0x857c)
0x5c922808 : 0xcaf734 (0xa1a5a00 0x1473ec80 0x8 0x0)
0x5c922828 : 0xcd4322 (0x1473ec80 0xb 0x5c922848 0x89e0)
0x5c922858 : 0xcd4b3d (0x986c000 0x0 0x5c92287c 0x0)
0x5c922888 : 0xcb4d79 (0x986c000 0x77890080 0x0 0x33)
0x5c9228d8 : 0xc76d0c (0x4651a000 0x0 0x0 0x3)
0x5c922948 : 0xc7640f (0x4651a000 0x0 0x2 0x3)
0x5c922978 : 0xc6c05f (0x4651a000 0x0 0x2 0x46255000)
0x5c922ab8 : 0xca55d8 (0x46255000 0x1 0x5c922bcc 0x5c922bc8)
0x5c922b68 : 0xc67fe1 (0x46255000 0x1 0x5c922bcc 0x5c922bc8)
0x5c922be8 : 0x56da06 (0x46255000 0x0 0x5c922e3c 0x5c922c74)
0x5c922c38 : 0x56e2a5 (0xcf6720 0x46255000 0x8981a88 0x1)
0x5c922c88 : 0x56eb59 (0x46255000 0x10 0x5c922cd0 0x0)
0x5c922da8 : 0x286638 (0x46255000 0x10 0x8981a88 0x1)
0x5c923e58 : 0x21dbe5 (0x8981a60 0x1103d5a0 0x1fd7e8 0x5d43)
0x5c923e98 : 0x210a86 (0x8981a00 0x0 0x954dc70 0x98d6620)
0x5c923ef8 : 0x216f84 (0x8981a00 0x0 0x0 0x0)
0x5c923f78 : 0x295c57 (0x8cc0188 0x0 0x0 0x0)
0x5c923fc8 : 0x2a256d (0x8cc0184 0x1 0x10 0x0)
      Kernel Extensions in backtrace (with dependencies):
         com.apple.GeForce(6.4.0)@0xc5c000->0xd12fff
            dependency: com.apple.NVDAResman(6.4.0)@0x96e000
            dependency: com.apple.iokit.IONDRVSupport(2.2.1)@0x961000
            dependency: com.apple.iokit.IOPCIFamily(2.6.5)@0x928000
            dependency: com.apple.iokit.IOGraphicsFamily(2.2.1)@0x93f000
         com.apple.nvidia.nv50hal(6.4.0)@0x159e000->0x19b2fff
            dependency: com.apple.NVDAResman(6.4.0)@0x96e000
         com.apple.NVDAResman(6.4.0)@0x96e000->0xc5bfff
            dependency: com.apple.iokit.IOPCIFamily(2.6.5)@0x928000
            dependency: com.apple.iokit.IONDRVSupport(2.2.1)@0x961000
            dependency: com.apple.iokit.IOGraphicsFamily(2.2.1)@0x93f000
BSD process name corresponding to current thread: WindowServer
Mac OS version:
10K549
Kernel version:
Darwin Kernel Version 10.8.0: Tue Jun 7 16:33:36 PDT 2011; root:xnu-1504.15.3~1/RELEASE_I386
System model name: MacBookPro6,2 (Mac-F22586C8)
System uptime in nanoseconds: 4671247742528
unloaded kexts:
com.apple.driver.AppleUSBUHCI    4.2.0 (addr 0x1431000, size 0x65536) - last unloaded 114471438805
loaded kexts:
com.apple.driver.AppleHWSensor    1.9.3d0 - last loaded 45127423025
com.apple.driver.IOBluetoothA2DPAudioDriver    2.4.5f3
com.apple.driver.AppleMikeyHIDDriver    1.2.0
com.apple.driver.AGPM    100.12.31
com.apple.driver.AppleHDA    2.0.5f14
com.apple.driver.AppleUpstreamUserClient    3.5.7
com.apple.driver.AppleMCCSControl    1.0.20
com.apple.driver.AppleMikeyDriver    2.0.5f14
com.apple.driver.AudioAUUC    1.57
com.apple.driver.AppleIntelHDGraphics    6.4.0
com.apple.driver.AppleIntelHDGraphicsFB    6.4.0
com.apple.driver.SMCMotionSensor    3.0.1d2
com.apple.Dont_Steal_Mac_OS_X    7.0.0
com.apple.driver.AudioIPCDriver    1.1.6
com.apple.driver.ACPI_SMC_PlatformPlugin    4.7.0a1
com.apple.GeForce    6.4.0
com.apple.driver.AppleGraphicsControl    2.10.6
com.apple.driver.AppleLPC    1.5.1
com.apple.kext.AppleSMCLMU    1.5.2d10
com.apple.filesystems.autofs    2.1.0
com.apple.driver.AppleUSBTCButtons    201.6
com.apple.driver.AppleUSBCardReader    2.6.1
com.apple.driver.AppleUSBTCKeyboard    201.6
com.apple.driver.AppleIRController    303.8
com.apple.iokit.SCSITaskUserClient    2.6.8
com.apple.BootCache    31.1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib    1.0.0d1
com.apple.iokit.IOAHCIBlockStorage    1.6.4
com.apple.driver.AppleFWOHCI    4.7.3
com.apple.driver.AppleUSBHub    4.2.4
com.apple.driver.AppleEFINVRAM    1.4.0
com.apple.driver.AppleSmartBatteryManager    160.0.0
com.apple.driver.AppleAHCIPort    2.1.7
com.apple.driver.AirPortBrcm43224    428.42.4
com.apple.iokit.AppleBCM5701Ethernet    3.0.5b8
com.apple.driver.AppleUSBEHCI    4.2.4
com.apple.driver.AppleACPIButtons    1.3.6
com.apple.driver.AppleRTC    1.3.1
com.apple.driver.AppleHPET    1.5
com.apple.driver.AppleSMBIOS    1.7
com.apple.driver.AppleACPIEC    1.3.6
com.apple.driver.AppleAPIC    1.4
com.apple.driver.AppleIntelCPUPowerManagementClient    142.6.0
com.apple.security.sandbox    1
com.apple.security.quarantine    0
com.apple.nke.applicationfirewall    2.1.14
com.apple.driver.AppleIntelCPUPowerManagement    142.6.0
com.apple.driver.DspFuncLib    2.0.5f14
com.apple.driver.AppleProfileReadCounterAction    17
com.apple.driver.AppleProfileTimestampAction    10
com.apple.driver.AppleProfileThreadInfoAction    14
com.apple.driver.AppleProfileRegisterStateAction    10
com.apple.driver.AppleProfileKEventAction    10
com.apple.driver.AppleProfileCallstackAction    20
com.apple.driver.AppleSMBusController    1.0.10d0
com.apple.iokit.IOFireWireIP    2.0.3
com.apple.iokit.IOSurface    74.2
com.apple.iokit.IOBluetoothSerialManager    2.4.5f3
com.apple.iokit.IOSerialFamily    10.0.3
com.apple.iokit.IOAudioFamily    1.8.3fc2
com.apple.kext.OSvKernDSPLib    1.3
com.apple.driver.AppleHDAController    2.0.5f14
com.apple.iokit.IOHDAFamily    2.0.5f14
com.apple.iokit.AppleProfileFamily    41
com.apple.driver.IOPlatformPluginFamily    4.7.0a1
com.apple.driver.AppleSMBusPCI    1.0.10d0
com.apple.driver.AppleBacklightExpert    1.0.1
com.apple.driver.AppleSMC    3.1.0d5
com.apple.nvidia.nv50hal    6.4.0
com.apple.NVDAResman    6.4.0
com.apple.iokit.IONDRVSupport    2.2.1
com.apple.iokit.IOGraphicsFamily    2.2.1
com.apple.driver.BroadcomUSBBluetoothHCIController    2.4.5f3
com.apple.driver.AppleUSBBluetoothHCIController    2.4.5f3
com.apple.iokit.IOBluetoothFamily    2.4.5f3
com.apple.iokit.IOSCSIBlockCommandsDevice    2.6.8
com.apple.iokit.IOUSBMassStorageClass    2.6.7
com.apple.driver.AppleUSBMultitouch    207.7
com.apple.iokit.IOUSBHIDDriver    4.2.0
com.apple.driver.AppleUSBMergeNub    4.2.4
com.apple.driver.AppleUSBComposite    3.9.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice    2.6.8
com.apple.iokit.IOBDStorageFamily    1.6
com.apple.iokit.IODVDStorageFamily    1.6
com.apple.iokit.IOCDStorageFamily    1.6.1
com.apple.driver.XsanFilter    402.1
com.apple.iokit.IOAHCISerialATAPI    1.2.6
com.apple.iokit.IOSCSIArchitectureModelFamily    2.6.8
com.apple.iokit.IOFireWireFamily    4.2.6
com.apple.iokit.IOUSBUserClient    4.2.4
com.apple.iokit.IOAHCIFamily    2.0.6
com.apple.iokit.IO80211Family    320.1
com.apple.iokit.IONetworkingFamily    1.10
com.apple.iokit.IOUSBFamily    4.2.4
com.apple.driver.AppleEFIRuntime    1.4.0
com.apple.iokit.IOHIDFamily    1.6.6
com.apple.iokit.IOSMBusFamily    1.1
com.apple.kext.AppleMatch    1.0.0d1
com.apple.security.TMSafetyNet    6
com.apple.driver.DiskImages    289
com.apple.iokit.IOStorageFamily    1.6.3
com.apple.driver.AppleACPIPlatform    1.3.6
com.apple.iokit.IOPCIFamily    2.6.5
com.apple.iokit.IOACPIFamily    1.3.0

That is not an application crash - that is a kernel panic, which means there is a hardware defect, a bug in the OS or a bug in a low level driver (like parts of the video driver). Kernel panics are not caused by applications, but by defective hardware or bugs in the OS and drivers.
Resetting prefs may avoid the settings that triggered the crash - but the cause remains in the hardware, OS, or driver code.
Since Apple is not going to update the drivers in 10.6.8, your best bet is to update the OS when you can, and hope the new drivers are in better shape. Unfortunately, it is also possible that you just have a bad GPU or video RAM - and fixing that would require replacing the video card or system (in the case of laptops or all-in-one machines).

Officejet 5610 not able to create custom print sizes

Hi -- I use my Officejet 5610 for both my work and my personal printing needs. On my work computer which has Windows XP as the operating system, when I got to Properties and Paper Options/Quality tab there is a button for me to select "Custom Size". On my personal computer which has Vista Home Basic as the operating system there is no option on the Paper Options/Quality tab to choose a custom print size. Is there a driver that I might be missing which would allow the custom print size on the Vista computer? I'm trying to print envelopes which are 6" x 9" and nothing I do seems to work. I have managed to print one envelope using Letter size but that took about 6 hours to get one printed. My envelopes keep causing a paper jam -- which once cleared from the printer is still showing up as a jam on the computer and I have to re-boot the whole system to clear it.
Any suggestions would be greatly appreciated.
Thanks!

Hi,
Try the following
open solution center> Setting> Printer Settings> Print settings and you will find a custom option there and then create a new size and give it a name and when you print from any application you will see the new size reflection in the application. Are you not seeing the custom option as seen below?
I was an HP employee
Reminder: Please select the "Accept as Solution" button on the post that best answers your question. Also, you may select the "Kudos" button on any helpful post to give that person a quick thanks.

Photoshop crashes when rearranging layers in layer window.

Photoshop crashes when rearranging layers in layer window. I'm using Photoshop CS4 Extended on a MacBook Pro purchased 5 months ago. I have tried restarting the computer. I am able to rearrange layers with the hot keys.

Boilerplate-text:
Are Photoshop and OS fully updated?
As with all unexplainable Photoshop-problems you might try trashing the prefs (after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved and making a note of the Preferences you’ve changed) by keeping command-alt-shift pressed on starting the program or starting from a new user-account.
System Maintenance (repairing permissions, purging PRAM, running cron-scripts, cleaning caches, etc.) might also be beneficial, Onyx has been recommended for such tasks.
http://www.apple.com/downloads/macosx/system_disk_utilities/onyx.html
Weeding out bad fonts never seems to be a bad idea, either. (Validate your fonts in Font Book and remove the bad ones.)
If 3rd party plug-ins are installed try disabling them to verify if one of those may be responsible for the problem.
Does turning off OpenGL in the Performance Preferences and restarting Photoshop have any bearing on the issue?

Photoshop crashes when selecting custom print size

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