Photoshop crashing at initzializing. Any ides why?
Since yesterday, when I try to open my Photoshop it's crashing. Since yesterday it worked just fine. I tried to reboot, still not working.
Any help?
I see you didn't get the crash log answered. A partial screenshot is not enough. You would need to select, copy, and paste the text inside the Event Viewer or export it as a text file, copy and paste here.
So in the meantime...
Optional: Create another user account, log into it and see if the problem persists
If so, Check this troubleshooting guide.
Photoshop: Basic Troubleshooting steps to fix most issues
Last resort: uninstall, checkmark "remove preferences"
Use the cscleaner to remover remove anything left behind.
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
Reinstall and update:
Here you can download a fresh installer.
http://helpx.adobe.com/creative-suite/kb/cs5-product-downloads.html
Hope this all helps,
Gene
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Process:
Safari [335]
Path:
/Applications/Safari.app/Contents/MacOS/Safari
Identifier:
com.apple.Safari
Version:
6.0.5 (7536.30.1)
Build Info:
WebBrowser-7536030001000000~1
Code Type:
X86-64 (Native)
Parent Process: launchd [132]
Date/Time:
2013-06-15 07:26:24.537 -0700
OS Version:
Mac OS X 10.7.5 (11G63)
Report Version: 9
Interval Since Last Report:
28325 sec
Crashes Since Last Report:
17
Per-App Crashes Since Last Report: 17
Anonymous UUID:
DF603AEB-341C-47EB-AFCC-9D263A985E54
Crashed Thread: 0
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Application Specific Information:
dyld: launch, loading dependent libraries
Dyld Error Message:
Symbol not found: __ZN3JSC16InternalFunction12vtableAnchorEv
Referenced from: /System/Library/PrivateFrameworks/WebKit2.framework/Versions/A/WebKit2
Expected in: /System/Library/StagedFrameworks/Safari/JavaScriptCore.framework/JavaScriptCore
in /System/Library/PrivateFrameworks/WebKit2.framework/Versions/A/WebKit2
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0x7fff8aba3000 -
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0x7fff8ae78000 -
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0x7fff8afb5000 -
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0x7fff8b6ef000 -
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0x7fff8b85d000 -
0x7fff8b873fff libGL.dylib (??? - ???) <A4876AE9-DDFE-3B9A-874E-09BC29D46C39> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x7fff8b987000 -
0x7fff8c325a27 com.apple.CoreGraphics (1.600.0 - ???) <576777EA-921B-3D94-98C3-40A9CF8EBD18> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics
0x7fff8d05e000 -
0x7fff8d08bfe7 libSystem.B.dylib (159.1.0 - compatibility 1.0.0) <6E5C8AC3-DBB7-31CB-BEB7-D6ED8E6DE0CE> /usr/lib/libSystem.B.dylib
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0x7fff8d08eff7 com.apple.print.framework.Print (7.4 - 247.3) <626C58D5-2841-3329-8C32-9F4A8353F3E7> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
0x7fff8d08f000 -
0x7fff8d184fff libiconv.2.dylib (7.0.0 - compatibility 7.0.0) <5C40E880-0706-378F-B864-3C2BD922D926> /usr/lib/libiconv.2.dylib
0x7fff8d185000 -
0x7fff8d19cfff com.apple.MultitouchSupport.framework (231.4 - 231.4) <559C1AFB-E0B4-3D23-9189-18DE09C06FFE> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/Multit ouchSupport
0x7fff8d19d000 -
0x7fff8d1f8ff7 com.apple.opencl (2.0.19 - 2.0.19) <B05BF605-73B8-328F-A228-6FA59E1FC73A> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
0x7fff8d1f9000 -
0x7fff8d1f9fff com.apple.vecLib (3.7 - vecLib 3.7) <9A58105C-B36E-35B5-812C-4ED693F2618F> /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x7fff8d224000 -
0x7fff8d28cff7 com.apple.coreui (1.2.2 - 165.11) <9316266A-39CA-3EC7-9C9E-726462CEFF4D> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x7fff8d28d000 -
0x7fff8d2acfff libresolv.9.dylib (46.1.0 - compatibility 1.0.0) <0635C52D-DD53-3721-A488-4C6E95607A74> /usr/lib/libresolv.9.dylib
0x7fff8d348000 -
0x7fff8d34dfff libcache.dylib (47.0.0 - compatibility 1.0.0) <B7757E2E-5A7D-362E-AB71-785FE79E1527> /usr/lib/system/libcache.dylib
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0x7fff8d36ffff com.apple.opengl (1.8.1 - 1.8.1) <51B34133-CEE3-3FC6-82AC-ADF567AE673C> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x7fff8d385000 -
0x7fff8d3ceff7 com.apple.framework.CoreWLAN (2.1.3 - 213.1) <D2101093-0B35-3B90-B511-E9272400ED9B> /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN
0x7fff8d9b5000 -
0x7fff8d9bcfff libGFXShared.dylib (??? - ???) <D3598924-B167-372E-8C9F-1BBF68852542> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib
0x7fff8d9bd000 -
0x7fff8d9bdfff com.apple.Carbon (153 - 153) <895C2BF2-1666-3A59-A669-311B1F4F368B> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x7fff8d9ee000 -
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0x7fff8dd3f000 -
0x7fff8dd68fff libJPEG.dylib (??? - ???) <64D079F9-256A-323B-A837-84628B172F21> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x7fff8dd77000 -
0x7fff8dd82ff7 com.apple.speech.recognition.framework (4.0.21 - 4.0.21) <6540EAF2-E3BF-3D2E-B4C1-F106180D6F20> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
0x7fff8e52c000 -
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0x7fff8e5a3fff libdispatch.dylib (187.10.0 - compatibility 1.0.0) <8E03C652-922A-3399-93DE-9EA0CBFA0039> /usr/lib/system/libdispatch.dylib
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0x7fff8f1aafff com.apple.AppKit (6.7.5 - 1138.51) <44417D02-6123-3FC3-A119-CE51BB4C3006> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
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0x7fff8f4d7fff com.apple.HIToolbox (1.9 - ???) <CCB32DEA-D0CA-35D1-8019-E599C8007AB6> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
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0x7fff8f50dfff com.apple.Accelerate (1.7 - Accelerate 1.7) <82DDF6F5-FBC3-323D-B71D-CF7ABC5CF568> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
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0x7fff8f5c9000 -
0x7fff8f5edfff com.apple.RemoteViewServices (1.5 - 44.2) <A0417D7F-22E9-3FD8-AC55-67654D8E93EB> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/Remot eViewServices
0x7fff8f5ee000 -
0x7fff8f5fcff7 libkxld.dylib (??? - ???) <01161870-E3B3-3F87-BA4A-0AA7A081F409> /usr/lib/system/libkxld.dylib
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0x7fff8f626ff7 libsystem_blocks.dylib (53.0.0 - compatibility 1.0.0) <8BCA214A-8992-34B2-A8B9-B74DEACA1869> /usr/lib/system/libsystem_blocks.dylib
0x7fff8f627000 -
0x7fff8f69dfff com.apple.CoreSymbolication (2.2 - 73.2) <126415E3-3A35-315B-B4B7-507CDBED0D58> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSy mbolication
0x7fff8fabd000 -
0x7fff8fb11ff7 com.apple.ScalableUserInterface (1.0 - 1) <1873D7BE-2272-31A1-8F85-F70C4D706B3B> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/ScalableU serInterface.framework/Versions/A/ScalableUserInterface
0x7fff8fb4e000 -
0x7fff8fb55fff libcopyfile.dylib (85.1.0 - compatibility 1.0.0) <172B1985-F24A-34E9-8D8B-A2403C9A0399> /usr/lib/system/libcopyfile.dylib
0x7fff8fb56000 -
0x7fff8ff83fff libLAPACK.dylib (??? - ???) <4F2E1055-2207-340B-BB45-E4F16171EE0D> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
0x7fff8ffbe000 -
0x7fff8ffc0fff libquarantine.dylib (36.7.0 - compatibility 1.0.0) <8D9832F9-E4A9-38C3-B880-E5210B2353C7> /usr/lib/system/libquarantine.dylib
0x7fff8ffc1000 -
0x7fff9002cff7 com.apple.framework.IOKit (2.0 - ???) <FE838BB6-D42E-3291-A1A0-6F53FC970261> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x7fff900cc000 -
0x7fff901abfff com.apple.ImageIO.framework (3.1.2 - 3.1.2) <047DFE61-500F-3F11-9881-D0844D2FCE5F> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/ImageIO
0x7fff901c6000 -
0x7fff901c9fff libCoreVMClient.dylib (??? - ???) <28CB0F3F-A202-391F-8CAC-FC9A1398A962> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib
0x7fff901ca000 -
0x7fff902aeff7 com.apple.CoreServices.OSServices (478.50 - 478.50) <3D6AA4EF-C601-36C7-8F3A-A00964F01759> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
0x7fff902af000 -
0x7fff902affff com.apple.Cocoa (6.6 - ???) <021D4214-9C23-3CD8-AFB2-F331697A4508> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x7fff902b0000 -
0x7fff902bdff7 libbz2.1.0.dylib (1.0.5 - compatibility 1.0.0) <8EDE3492-D916-37B2-A066-3E0F054411FD> /usr/lib/libbz2.1.0.dylib
0x7fff902be000 -
0x7fff90300ff7 libcommonCrypto.dylib (55010.0.0 - compatibility 1.0.0) <A5B9778E-11C3-3F61-B740-1F2114E967FB> /usr/lib/system/libcommonCrypto.dylib
0x7fff90301000 -
0x7fff90341fe7 libGLImage.dylib (??? - ???) <0B7DAB2B-F1C6-39C7-B864-61EF683B6656> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
0x7fff90342000 -
0x7fff90344fff libCVMSPluginSupport.dylib (??? - ???) <982F1ED4-3CBB-3161-8BEA-8A980C27FCC1> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginS upport.dylib
0x7fff90345000 -
0x7fff9037afff com.apple.securityinterface (5.0 - 55022.6) <4D6DAF8F-7873-3992-A6D6-478C7664FA39> /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInter face
0x7fff9037b000 -
0x7fff9037cfff libDiagnosticMessagesClient.dylib (??? - ???) <3DCF577B-F126-302B-BCE2-4DB9A95B8598> /usr/lib/libDiagnosticMessagesClient.dylib
0x7fff9037d000 -
0x7fff903bdff7 libcups.2.dylib (2.9.0 - compatibility 2.0.0) <7D2E5016-A960-3ADE-B042-F74063E79550> /usr/lib/libcups.2.dylib
0x7fff903be000 -
0x7fff90463fff com.apple.ink.framework (10.7.5 - 113) <1AE6676D-490A-36C2-B6CC-00F93AEB31DE> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
0x7fff906d1000 -
0x7fff90755ff7 com.apple.ApplicationServices.ATS (317.12.0 - ???) <BE3C156D-8326-37AA-BC4E-D3C0D31BF976> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
0x7fff90756000 -
0x7fff90790fe7 com.apple.DebugSymbols (2.1 - 87) <ED2B177C-4146-3715-91DF-D99A8ED5449A> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbol s
0x7fff907b0000 -
0x7fff907f1fff com.apple.QD (3.40.1 - ???) <13ACC7F4-B004-3370-B575-6D06447EE428> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
0x7fff907f2000 -
0x7fff90831fff com.apple.AE (527.7 - 527.7) <B82F7ABC-AC8B-3507-B029-969DD5CA813D> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE
0x7fff90832000 -
0x7fff908d4fff com.apple.securityfoundation (5.0 - 55116) <70CDC3ED-39AA-3784-8715-F0F5E2CB9754> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
0x7fff908e3000 -
0x7fff9090cfff com.apple.CoreVideo (1.7 - 70.3) <9A9D4058-9935-3B0A-B1A6-27EB78D02249> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x7fff9090d000 -
0x7fff90c29fff com.apple.CoreServices.CarbonCore (960.25 - 960.25) <4FC1AB30-022C-3C67-AC46-FDCBFCB7EEDE> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
0x7fff90c2a000 -
0x7fff90c4bfff libPng.dylib (??? - ???) <E2B52527-4D0C-3595-BB13-8E8EF364E998> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libPng.dylib
0x7fff90ce8000 -
0x7fff90ceafff com.apple.TrustEvaluationAgent (2.0 - 1) <1F31CAFF-C1C6-33D3-94E9-11B721761DDF> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent
0x7fff90ceb000 -
0x7fff90d4bfff libvDSP.dylib (325.4.0 - compatibility 1.0.0) <3A7521E6-5510-3FA7-AB65-79693A7A5839> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
0x7fff90e99000 -
0x7fff90ee5ff7 com.apple.SystemConfiguration (1.11.3 - 1.11) <131780ED-E8DD-3153-81F2-5FEC4F6554C2> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
0x7fff915e1000 -
0x7fff915e8fff com.apple.NetFS (4.0 - 4.0) <B9F41443-679A-31AD-B0EB-36557DAF782B> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
0x7fff915e9000 -
0x7fff9161cff7 com.apple.GSS (2.2 - 2.0) <971395D0-B9D0-3FDE-B23F-6F9D0A2FB95F> /System/Library/Frameworks/GSS.framework/Versions/A/GSS
0x7fff9161f000 -
0x7fff91624ff7 libsystem_network.dylib (??? - ???) <5DE7024E-1D2D-34A2-80F4-08326331A75B> /usr/lib/system/libsystem_network.dylib
0x7fff91625000 -
0x7fff91632fff com.apple.CrashReporterSupport (10.7.4 - 353) <6044CFB6-939E-3C73-BFBB-A8BBC096F135> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport
0x7fff91678000 -
0x7fff91679ff7 libremovefile.dylib (21.1.0 - compatibility 1.0.0) <739E6C83-AA52-3C6C-A680-B37FE2888A04> /usr/lib/system/libremovefile.dylib
0x7fff9167a000 -
0x7fff9184eff7 com.apple.CoreFoundation (6.7.2 - 635.21) <62A3402E-A4E7-391F-AD20-1EF20236CE1B> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7fff9184f000 -
0x7fff918d2fef com.apple.Metadata (10.7.0 - 627.37) <B9BEB598-B6F2-3BFF-A8F3-C3C87CD076AB> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
0x7fff918df000 -
0x7fff91979ff7 com.apple.SearchKit (1.4.0 - 1.4.0) <4E70C394-773E-3A4B-A93C-59A88ABA9509> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
0x7fff9197a000 -
0x7fff9199efff com.apple.Kerberos (1.0 - 1) <1F826BCE-DA8F-381D-9C4C-A36AA0EA1CB9> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x7fff919a0000 -
0x7fff919eefff libauto.dylib (??? - ???) <D8AC8458-DDD0-3939-8B96-B6CED81613EF> /usr/lib/libauto.dylib
Model: MacPro1,1, BootROM MP11.005D.B00, 4 processors, Dual-Core Intel Xeon, 2.66 GHz, 8 GB, SMC 1.7f10
Graphics: ATI Radeon HD 5770, ATI Radeon HD 5770, PCIe, 1024 MB
Memory Module: DIMM Riser A/DIMM 1, 2 GB, DDR2 FB-DIMM, 667 MHz, 0x830B, 0x4E54324754373255344E4231424E2D334320
Memory Module: DIMM Riser A/DIMM 2, 2 GB, DDR2 FB-DIMM, 667 MHz, 0x830B, 0x4E54324754373255344E4231424E2D334320
Memory Module: DIMM Riser B/DIMM 1, 2 GB, DDR2 FB-DIMM, 667 MHz, 0x830B, 0x4D324432473732545538504439422D414320
Memory Module: DIMM Riser B/DIMM 2, 2 GB, DDR2 FB-DIMM, 667 MHz, 0x830B, 0x4D324432473732545538504439422D414320
Network Service: Built-in Ethernet 1, Ethernet, en0
PCI Card: ATI Radeon HD 5770, sppci_displaycontroller, Slot-1
PCI Card: ATI Radeon HD 5770, ATY,HoolockParent, Slot-1
Serial ATA Device: ST3000DM001-1CH166, 3 TB
Serial ATA Device: ST3000DM001-1CH166, 3 TB
Parallel ATA Device: PIONEER DVD-RW DVR-118L
Parallel ATA Device: HL-DT-STDVD-RAM GH22LP21
USB Device: Cinergy 450, 0x0ccd, 0x0041, 0xfd500000 / 4
USB Device: MX880 series, 0x04a9 (Canon Inc.), 0x1750, 0xfd300000 / 3
USB Device: hub_device, apple_vendor_id, 0x912f, 0xfd400000 / 2
USB Device: Saitek Eclipse Keyboard, 0x06a3 (Saitek PLC), 0x8020, 0xfd410000 / 7
USB Device: USB Gaming Mouse, 0x046d (Logitech Inc.), 0xc041, 0xfd430000 / 6
USB Device: Apple Cinema HD Display, apple_vendor_id, 0x9221, 0xfd420000 / 5
FireWire Device: built-in_hub, 800mbit_speed
FireWire Device: unknown_device, unknown_speedre-downloading & installing Lion from the app store (backup first) should restore the recovery partition if the setup supports it, and replace any missing/damaged system files.
meantime, and as always, assuming you've sufficient backups to restore from (in which case, restore the file shown as a problem...
/System/Library/StagedFrameworks/Safari/JavaScriptCore.framework/JavaScriptCore
you can try to make app store think safari needs updating, as follows... (I tested this on a working install)
triple-click the line below to select it, then choose Services - Reveal from the Services menu, or by ctrl-clicking & picking Services...
/System/Library/StagedFrameworks/Safari/WebKit.framework/Versions/A/Resources/In fo.plist
(or use Finder to locate & select that file manually
you should be able to save some clicks via Finder - Go - Go to folder & pasting in
/System/Library/StagedFrameworks/Safari/WebKit.framework/Versions/A/Resources
a Finder window should open, with Info.plist selected - drag it to the trash, providing an admin name/pass when required.
Open the App Store & click on Updates - now click Reload Page from the Store menu (Command R) (you may need an Admin name/pass... Safari should appear in the list after a short delay while 'checking for updates'.
If the Safari install completes - do not 'put back' the file you trashed, it will have been replaced.
another option, is to try downloading & installing the following
http://swcdn.apple.com/content/downloads/39/34/041-9890/a9f2rl890332pqy0s9jw9uq4quq9lscu31/Safari6.0.5Lion.pkg
which, assuming it installs, & that the damaged/missing file(s) are restricted to those in the update... should replace Safari 6.0.5 & the accompanying frameworks. -
Creative cloud photoshop keeps crashing at start up any ideas why?
creative cloud photoshop keeps crashing at start up any ideas why?
SOLUTION:
Navigate to
C:\Program Files\Adobe\Adobe Photoshop CC 2014
Locate sniffer.exe and rename it ~sniffer.exe
SOLVED
This solution was offered by Adobe chat support, after a very long and fruitless exchange. Apparently, the support tech finally asked around, and someone else in the room gave him the correct answer.
Adobe: I understand you are unable to launch Photoshop CC 2014 as getting error Adobe Photoshop CC 2014 has stopped working on your Windows 7 computer, is that right?
Me: Correct
Adobe: Thank you for confirming the issue.
Adobe: I will be glad to help you with this.
Me: PS goes through initialization, then quits
Adobe: Please click on start Button and type Event Viewer and open Event Viewer Window.
Adobe: Once you have it open, let me know .,
Me: Done
Adobe: Now please expand Windows Logs option and select Applications.
Me: Done
Adobe: You will get Notification on right as Error , Warning, Information
Adobe: Please check if you have any Error Notifications.
Me: Yes
Adobe: If yes, please double click on Error Notification and check if it is for Photoshop
Adobe: If yes, please copy the information and paste on this chat.
Me: Faulting application name: Photoshop.exe, version: 15.1.0.148, time stamp: 0x53d97a8f Faulting module name: atiocl64.dll, version: 2.3.451.0, time stamp: 0x4cfd9adc
Me: + System - Provider [ Name] Application Error - EventID 1000 [ Qualifiers] 0 Level 2 Task 100 Keywords 0x80000000000000 - TimeCreated [ SystemTime] 2014-08-20T19:17:45.000000000Z EventRecordID 10827 Channel Application Computer Dans-8760w Security - EventData Photoshop.exe 15.1.0.148 53d97a8f atiocl64.dll 2.3.451.0 4cfd9adc c0000005 0000000000074fd0 1f40 01cfbcab67609480 C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe C:\Program Files (x86)\ATI Stream\bin\x86_64\atiocl64.dll a97d921d-289e-11e4-8e7d-e4115b508a14
Adobe: Thank you for the information.
Me: It's an AMD HD 6700 display
Adobe: It seems there is an issue with your Graphic Card Drivers.
Me: Well, yes
Me: But only with PS CC, so the problem is with PS
Me: I've updated the drivers
Me: This seems to be a common problem
Adobe: Please click on Start Button and type Device Manager and open Device Manager
Adobe: Once you have Device manager open, let me know
Me: Done
Adobe: Now please expand Display Adaptor option and right click on AMD HD 6700 and Select Properties
Me: OK
Adobe: Then click on Drivers Tab
Adobe: Click on Disable
Adobe: Click on Okay
Adobe: Once you click on Okay, it will change your Screen resolution
Me: You bet it did!
Adobe: Now please launch Photoshop CC 2014 and let me know if you are able to launch Photoshop CC 2014 or getting same error.
Me: Error not happening
Adobe: Are you able to launch Photoshop CC 2014?
Me: Yes
Adobe: It means, issue is with Graphic Card drivers.
Me: Yes, I knew that
Adobe: I suggest you to contact Graphic Card drivers and check if you can re-install the drivers and use Photoshop CC 2014 with the Graphic Card
Me: SO... PS CC 2014 is incompatible with the AMD drivers?
Me: I've installed 4 versions already. I'm running the latest beta now
Adobe: Could you please provide me with Full name of the Graphic Card?
Me: AFAIK, PS CC2014 is the only program that causes this error
Me: AMD Radeon HD 6700
Adobe: Dan, issue is due to the Drivers, which are not compatible with Photoshop CC 2014.
Adobe: You may be able to use other products, however if drivers is not compatible with Photoshop CC 2014, you will not be able to use them with Photoshop CC 2014
Me: I think that you have that backwards. PS CC2014 is not compatible with the drivers. It is the only known program to have this problem. Well documented.
Adobe: Please contact Graphic Card provider and check for the drivers or re-install drivers and check.
Me: I did, and they blame Adobe
Adobe: Okay
Adobe: Photoshop CC 2014 is not compatible with the drivers you have for the Graphic Card, there might be issue with drivers.
Adobe: We have checked with the error logs as well., it show Fault Module Name: atiocl64.dll
Me: Again, PS CC 2014 is the only known program to clash with atiocl64.dll
Adobe: I can suggest you to check if you can use the product from new Account and use the product or check with Graphic Card provider for the drivers or a proper installation for Graphic Drivers.
Me: Again, I've done all of that
Me: They blame Adobe, and frankly, they are correct. The problem only happens with your product
Adobe: Please use different Graphic Card on your computer and check if you can use it with Photoshop CC 2014.
Adobe: You can follow below link to know more about supported Graphic Cards.
Adobe: http://helpx.adobe.com/photoshop/kb/photoshop-cs6-gpu-faq1.html
Me: Can we elevate this to the next level, please?
Adobe: We have disabled Graphic Card drivers to check if you can launch the product and you were able to launch the product without using the Graphic Drivers.
Me: Yes.
Me: So PS CC 2014 will not work with this card?
Adobe: Issue is with Graphic Card drivers, we can use Product with graphic Card
Me: So PS CC 2014 will not work with this card?
Adobe: Photoshop CC 2014 is compatible with AMD/ATI Radeon, 6000 series.
Adobe: However you have issue with Graphic card drivers.
Me: No, Adobe has an issue. And I have an issue with Adobe.
info: Your chat transcript will be sent to [email protected] at the end of your chat.
Me: And I'm not the first person to report it, either
<long pause>
Adobe: Please navigate to C:\Program Files\Adobe\Adobe Photoshop CC 2014
Adobe: Locate sniffer folder and rename it ~sniffer.
Adobe: *Locate sniffer file and rename it ~sniffer.
Adobe: Before that, please re-enable your Graphic Drivers as well.
Adobe: Once you done that, let me know.
Me: No such folder. sniffer.exe is present, however
Adobe: *Locate sniffer file and rename it ~sniffer.
Adobe: Please rename sniffer.exe to ~sniffer.exe
Me: Done
Adobe: Just to confirm, if you have re-enabled your Graphic Drivers?
Me: Yes
Adobe: Now please re-launch Photoshop CC 2014 and check if you can launch it or same error.
Me: No error. Program loads and runs.
Adobe: Please close and re-run the product and check,
Adobe: * I mean, close and re-launch
Me: No error. Program loads and runs.
Adobe: Okay
Adobe: Sniffer file is related to Graphic Processor from Photoshop CC 2014.
Adobe: You can keep it renamed and use the product.
Me: What does sniffer.exe do and can I run PS CC 2014 without it?
Adobe: You will be able to use the product without any issue.
Me: I'm sorry that I had to push you for a solution
Adobe: However I will suggest you to re-check with Graphic Provider and see if they have any drivers which you can use with Photoshop CC 2014, since issue is related to the Graphic Processor.
Me: As of yesterday, they did not
Adobe: I am sorry for the Inconvenience.
Adobe: Is there anything else I can help you with?
Me: No, thank you. Hopefully, the problem is resolved.
Adobe: You will be able to use the product, if any issue contact us back, we will check and help you accordingly
Adobe: You are most welcome.
Adobe: You may receive an email that will contain a link to complete an optional survey to provide your feedback on the support experience. Your feedback is very much appreciated.
Adobe: Thank you for contacting Adobe. Good Bye. -
Ok so I got a new mac and as usual install firefox which is my favorite browser, suddenly my computer started crashing, not just firefox the whole system froze and I had to reboot to make it work again, I didn't know what was happening until I noticed that said crashes happen when I was watching videos on firefox, I tried to use chrome and the issue was gone. So anyone has any idea why this is happening? I really would love to start using firefox again!
Some problems with Flash video playback can be resolved by disabling hardware acceleration in your Flash Player settings. (See [[Flash Plugin - Keep it up to date and troubleshoot problems|this article]] for more information on using the Flash plugin in Firefox).
To disable hardware acceleration in Flash Player:
#Go to this [http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues Adobe Flash Player Help page].
#Right-click on the Flash Player logo on that page.
#Click on '''Settings''' in the context menu. The Adobe Flash Player Settings screen will open.
# Click on the icon at the bottom-left of the Adobe Flash Player Settings window to open the Display panel. <br/> <br/>[[Image:fpSettings1.PNG]] <br/>
# Remove the check mark from '''Enable hardware acceleration'''.
# Click '''Close''' to close the Adobe Flash Player Settings Window.
# Restart Firefox.
This [http://www.macromedia.com/support/documentation/en/flashplayer/help/help01.html Flash Player Help - Display Settings page] has more information on Flash Player hardware acceleration, if you're interested.
Does this solve the problem? Let us know.
If this does not fix the issue, you may need to reinstall Adobe Flash Player on your computer. -
i keep trying to download the Photoshop free trial on my windows xp but an error message that says "You are running an operating system that Photoshop no longer supports" pops up, any idea why?
Because Photoshop CC requires Windows 7 or above...
See the System Requirements. -
Every time iTunes runs the iTunes Match, when iTunes MAtch gets to Step 3 - iTunes stops working - ie crashes. Any idea why and how to fix it? The songs are still uploaded to iCloud etc... but it crashe iTunes every single time
I cannot explain the failure, but I can tell you that I have a string of approx. 24 emails with Apple and a combined 10hrs of talk time with Apple customer reps that tried helping me precisely for the issue that iTunes Match would crash at Step 3 without fail. Apple even logged my Console and I was talking to an engineer that literally wrote part of the code for iTunes Match (that was the fourth and last level of customer care I was escalated to). The poor man almost quite his job, and I just about demanded a refund for my $25, since iTunes Match simply wasn't working.
Then I studied at a friend's place, and I noticed that all of a sudden, while iTunes was running in the background, half my library was already uploaded and things were progressing smoothly. It turns out that it had something to do with my modem specifically, as I had already hooked up my computer straight to the modem, taking the router (TimeCapsule) out of the equation. Nothing worked. Firewalls were turned off, no AntiVirus existed, and Apple engineers tried everything possible, incl. remote access on my computer, to get this to work. Nothing worked as long as I was connected to a Motorola Surboard.
At every other network, wether at Starbucks, my university, or at friends places, however, iTunes Match worked flawlessly.
After some research online, it turnes out that a handful of people with Motorola Surrboard Xtreme cable modems had similar issues. Eversince, I simply use my neighbors wifi should I need to upload songs, and I have no issues. Oddly enough, matching (not uploading) works just fine with my Motorola.
Don't ask me how or why, I am interested in computers and work with them a lot, but I am no engineer. I can tell you that simple scientific method pinpointed to the modem, and I haven't had issues since then. -
My macbook pro keeps crashing and emitting a beeping noise when it does. Any ideas why?
my macbook pro keeps crashing and emitting a beeping noise when it does. Any ideas why?
3 beeps = no good banks. You will have to go to the Apple Store for immediate service. If you would rather do it yourself, go to https://selfsolve.apple.com/GetWarranty.do. If you want Apple's help (without having to go to the Apple store), go to https://expresslane.apple.com/GetproductgroupList.do?PRKEYS=SG1.
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Any idea why photoshop CC won't download OSX Mavricks
The mac doesn't know what to do with the link starting with a aam://SAPCODE=PHSP? and bunch of characters. It wants an application to open it.
Any idea why?
SamYeah, sure. You forgot to install the Creative Cloud app. It's as simple as that.
Mylenium -
I cannot plug it into iTunes and reload as my MacBook crashed a few days ago and I had to get a new hard drive. Recovery software is unable to retrieve anything from the hard drive.
All the songs were from CDs so not saved in iTunes.
The iPod was last plugged into the MacBook one day before it crashed and it was Ok when I ejected it.
Could it be anything to do with this? Doesn't an iPod have its own memory? Any ideas why it has happened and if their is anyway of retrieving it? Is it best to just take it into an apple shop? I am no longer covered with apple support.
Thanks.When I hover over cover flow it says I have 12851 songs but when I click nothing happens.
When I hover over artists or albums it says 'no artists/albums'.
I can upload again from my CDs but just wondering if there is anything to do. I live abroad so all my CDs are in storage. -
On cold boot or restart, MacPro will not startup unless CD Tray is open. Any ideas why ?
hello Singyt, the bug report associated to this kind of crash indicates that it might be a malware related issue.
your crash report also shows a file named "urixalog.dll", which doesn't turn up any search hits on google, which is also slightly suspicious. could you search for that file on your pc and upload it to a site like virustotal.com in order to analyze it.
please do a full scan of your system with the security software already in place and/or a different tool like the [http://www.malwarebytes.org/products/malwarebytes_free free version of malwarebytes].
[[Troubleshoot Firefox issues caused by malware]]
edit: the bug report also suggests that a monitoring program named spector pro/360/... which essentially acts like malware, might cause the issue. in case you have that installed please remove it. otherwise [https://support.mozilla.org/en-US/kb/Firefox%20crashes%20when%20you%20open%20it#w_backdoor-ulrbot-c here] would be a removal guide for urixalog.dll -
The crop tool in my tool bar is not showing up. Any ideas why this is? Please Help
The crop tool in my tool bar is not showing up. Any ideas why this is? Please Help
It's the 3rd one on Photoshop standard. As Curt implies, each little icon position has several possibilities you can display, allowing you some customization of your Tools panel. Click and hold the mouse button to see each of the choices.
-Noel -
Crashing on install - any ideas?
My laptop (Aser Aspire 5742, i3 processor, 4GB RAM running Windows 7) has crashed twice whilst I was trying to install my first trial app. Any idea why that might be? - Thanks, Joe
Joe you should at least be able to install the Creative Cloud Desktop application. You can find the system requirements at System requirements | Creative Cloud.
I would recommend reviewing your installation logs to see if there are any errors. You can find details on how to locate and interpret your installation log files at Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html. You are welcome to post any specific errors you discover to this discussion. -
In Icloud on my imac I can't see my "numbers" icon which i need to select "tick" to transfer data to my other devices via icloud. any ideas why it's not showing up?
You have to do it app wise, which means that the icon won't show up in settings, but you will be able to move files from your local drive to iCloud via the Numbers app (move... > choose the iCloud option).
It requires that you set up the same iCloud account on all your devices and that you have the latest version of Numbers on all your devices as well. -
I am trying to softproof an image using a CMYK .icc file. I sent an image from LR 5 to PS CC 2014, opened the Camera Raw FIlter, but the hyperlink to access workflow is not showing up in the CR dialogue box... Any ideas why this might be?
I am trying to softproof an image using a CMYK .icc file. I sent an image from LR 5 to PS CC 2014, opened the Camera Raw FIlter, but the hyperlink to access workflow is not showing up in the CR dialogue box... Any ideas why this might be?
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I just found my old ipod touch (i think 1st generation) and would like to let my toddler use it instead of my phone. I am trying to download apps but it say I need to update to 4.3 but it won't let me update. I have the most recent itunes. any idea why? I saw a thread saying to purchase the newest software (that was posted a few years ago) I paid 4.95 for the software and it's still saying it can't be updated. Am I just SOL??
The 1G iPod can only go as high as 3.1.3. The 1G does not have an internal speaker or volume buttons on the upper left edge.
Identifying iPod models
To more easily find compatible apps:
iOSSearch - search the iTunes store for compatible apps.
Apple Club - filter apps by iOS version.
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