Photoshop CS 4 Print problem with Canon copiers via IP

Try to print from Photoshop CS 4 to two Canon color copiers and we get this error message, "Before you can perform printer-related tasks such as page setup or printing a document, you need to install a printer"
Fifteen Macs:
Mac Pro towers, MacBook Pro, PowerMac G5 towers, iMac Intel, PowerBook G4. Many of each.
Mac OS 10.5.7 or .8 and one Mac with 10.4.11 just to eliminate the 10.5 question.
Canon Color Copier iPR Server, Canon Color Copier iR C3220, HP LaserJet 5000, HP LaserJet Color 5550 and ColorBurst RIP to an Epson Stylus Pro 9800.
Adobe CS3 Design Standard & Premium, Office 2004, Safari, Firefox Entourage and Filemaker Pro 9.
All the above Macs and applications can print to all printers with no issues.
Installed Adobe CS4 Standard & Premium on the Mac Pro towers, MacBook Pro, PowerMac G5 towers.
Photoshop CS4 will not print to the two Canon copiers. It will print to the other printers. Photoshop CS3 on these same Macs WILL print to the Canon copiers. All the other apps will print to the Canon copiers.
Adobe has a tech note on this, ID KB409119 did not help.
Deleted all prefs, created new users, deleted and reinstalled Adobe CS4, deleted all printers, downloaded latest drivers and installed printers fresh.
None of this worked. Not to mention this problem is different from that tech note because Photoshop CS 4 will print just fine to the other HP printers.
Tried setting up the one Canon Color Copier iPR Server using Appletalk. That worked.
Why is there a problem with Photoshop CS4 and Canon IP printers?
Just to recap for you all that just skim thru this:
All Macs did this at once. So no fluke corrupt file, plus all the other apps print just fine to these printers. Adobe has problems with CS4.

Try running a reset printing system. Open System Preferences > Print & Fax. Then hold down the Control key and click your mouse in the Printers list. A menu showing Reset printing system should appear. Click this.
Now restart your Mac and then add the Canon driver again. Hopefully this gets things working for you again.
PaHu

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I used to use a PC, photoshop and my Canon pixma IP4700. With this i could achieve perfect results on an A4 image. I have embedded the correct paper profile and my colour management system was set up just right. I have now upgraded to a mac(running Snow Leopard OS) , but i am now getting problems with my prints. I opened up the exact same .psd file without changing anything and sent it off to print on my canon. The result has came out far too bright?. When i used my PC I would have a lot more controls within my printer driver screen, but now with the mac the printer driver screen dosnt have very many controls at all. Even when i soft proof the print on the print screen it dose not show it any ware near as bright as the end result print.
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Hi there,
In reading your post I'd be curious to see the cups error log. Given that the Gutenprint drivers would not print also, I would say that something is wrong with the core printing system. The log would show which filter is causing the spooler to stop.
Thinking that it is CUPS related, I would try resetting printing system (if you haven't done so already). Then I would add the queue again using the Gutenprint driver for starters. If this doesn't work then no need to try the Canon driver.
Note that the Canon test print is not an actual print but an instruction to output the inbuilt data. But the test print via the Gutenprint printer queue is a page generated by CUPS. So this would suggest that the CUPS usb backend is okay and something further up the spool creation process is failing. Again, the cups error log would give some clues as to what is going wrong. As to why both driver sets are failing is interesting...
PaHu

Printing problem with Canon LBP3370

I'm having an issue relating to the Canon LBP3370.
I also notice that Canon Europe seem to have removed all trace of any MacOSX drivers from the support page for this printer.
I have an 'early' MBP running 10.6.6 w/ Suitcase3, QXP8.5 and CS5.
Just bought a MacMini updated to 10.6.7. Same software. Same files. Same fonts.
I have one file which gets printed weekly from a template in QXP. It prints fine on the MBP on a Canon LBP3370 using the last 'auto updated' driver. Not sure how to check the version number of the driver, but it works. I looked in 'About this Mac' and looked up the printer, and it says driver version is 2.0 - then again, it says the same for the version on the MacMini, which was installed today using an installer marked 2.24.
On the MacMini, the same file, on the same software yields an output error to the printer and requests the printer be switched to 'raster' mode in 'Quality' settings in order to print, which I understand yields diminished quality on more complex files.
I experimented with the file, removing elements and isolating them in another document to test if they print OK on the MacMini. 99% of all the page elements print just fine including a complex EPS without switching to 'raster' mode. All except for... wait for it... a SINGLE weight of the Adobe Helvetica Neue LT Std OpenType font. The document has about seven separate weights of the same font in use, and it is only one of them that triggers this problem.
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sig
Not really, thanks anyway. I'm already on a later driver than that.
PAHU
Thanks for the input. I'm still somewhat confused by the aparrent existence of two different problems - first the sheer number of complaints that 10.6.7 in itself has broken a good deal of OpenType font functionality, particularly in the PostScript flavour, and second that users have been having similar specific problems with this exact printer which appears to be a result of a driver in need of fixing.
I'm not sure which option to place my bet on, or whether indeed the two are, in fact, connected and the development of the 2.24 and later drivers are in essence 'fixes' for the 'breakage' introduced by 10.6.7 in general.
The part that confuses me most is that it is a single weight out of five weights of the same font used in the same document which causes the problem. Part of me says that the solution is to just abandon that specific weight, but then another part of me says that I'm managing some three thousand faces on this system, any of which could need to be used, and I cannot test all of them to disable or deactivate the weights (or families) which might cause issues.
Can you point me in the direction of a clean, pure source of 2.24 for UK English, which I cannot find on the Canon Europe website at all (certainly on the UK site, all Mac drivers for this model appear to have been discontinued and removed from the site, even though the vestigial tech notes for the printer still on display on the product page state that MacOSX is supported). I'm prepared to try a reinstall from a fresh source to see if it shifts the problem. Otherwise, as you say, it would appear that another 'bug' has been found which the attempted fix has not cleared.

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thanks
s

Welcome to Apple Discussions!
Sometimes what you need to do is clear the print queue in the Printer System Preferences, sometimes what you need to do is reinstall the latest printer drivers. Sometimes open source drivers work*:
http://www.macmaps.com/printersx.html
I don't have an ipf700, but my MX700 works in 10.6.7 if it is any consolation.

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Hi All.
Strange one here. I'll try to keep it short.
A client just bought a 24" iMac (running Leopard 10.5.5) and all was great until they tried to connect their Canon Pixma MP830 to it. The client installed connected the printer to the USB port in back, installed the software from the Canon CD, and soon discovered they could not print from any application -- however, they could do a test print (cleanings, alignments, test, etc.) without issue.
They ended up calling both Apple and Canon for several sessions and no one could figure it out.
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Hi there,
In reading your post I'd be curious to see the cups error log. Given that the Gutenprint drivers would not print also, I would say that something is wrong with the core printing system. The log would show which filter is causing the spooler to stop.
Thinking that it is CUPS related, I would try resetting printing system (if you haven't done so already). Then I would add the queue again using the Gutenprint driver for starters. If this doesn't work then no need to try the Canon driver.
Note that the Canon test print is not an actual print but an instruction to output the inbuilt data. But the test print via the Gutenprint printer queue is a page generated by CUPS. So this would suggest that the CUPS usb backend is okay and something further up the spool creation process is failing. Again, the cups error log would give some clues as to what is going wrong. As to why both driver sets are failing is interesting...
PaHu

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Hi Pedro,
How far away is your printer from your wireless access pont? If you move the printer closer, are you able to receive a full page printout?
If this is a time-sensitive matter, additional support options are available at Contact Us.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

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http://www.usa.canon.com/cusa/support/consumer/printers_multifunction/pixma_mp_s eries/pixma_mp620#DriversAndSoftware

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The Word part of this sounds like the font issue seen and solved in these threads:
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http://discussions.apple.com/thread.jspa?messageID=10556588&#10556588
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nanotech1 wrote:
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Abhigyan,
The Java Script hasn't changed in 2 years. It was developed by an Adobe Partner. Adobe Reader and Acrobat have changed.
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Hi, I've been trying to get my printer working properly. I've installed cups according to the wiki article, and adding the printer worked as expected. This is where I'm at: When printing from zathura, the resulting page is really low resolution. When printing to cups-pdf from zathura, the resulting PDF is of very low resolution. However, when using
lp -d Virtual_PDF_Printer test.pdf
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Last edited by Psirus (2013-08-09 15:27:58)

Not sure, but I think I read that some users had issues printing pdf's without adobe reader installed.

Canon 860 Series (Pixma) Printer Problems with OSX 10.8 (Mountain Lion) – links to Canon Support Site with Drivers and Software with install tips

After spending several hours sorting out Canon Pixma OSX problems here are my thoughts:
Canon 860 Series (Pixma 868) Printer Problems with OSX 10.8 (Mountain Lion) – links to Canon Support Site with Drivers and Software with install tips
Problem:
- New imac and MacBook Pro 2012 (OSX 10.8.2) had a problem using Canon Pixma 868 printer on network and would not scan or print using Canon Pixma software (Pixma MP Navigator 2.1 & Photo Print), which has advanced scanning and photo printing functions.
- When I connected the canon printer to my imac, OSX 10.8.2 automatically downloaded and installed drivers for Canon 860 series printer. I could then add the new printer (select ‘apple menu’ / ‘system preferences’ / ‘print and scan’ / “+”) and printer would work while connected via USB but could not get to print or scan over network wifi.
- The original Canon 860 Series CD does not work with 10.8 and the manual / online instructions did not make sense (as based on CD install).
Solution:
1) Install Canon Printer Drivers and Software (from official Canon site)
Go to canon support site, review FAQ, then download and install following Pixma 860 Series software & drivers for OSX 10.8 (links see below). The version I downloaded is in brackets but check for updated version. Full instructions are below.
Canon 860 Series Drivers & Software for OSX 10.8 Mountain Lion:
The base software and drivers needed for using Canon 860 Series on Mac OS X 10.8 (USB) are
1 Printer Driver
(Canon MX860 series CUPS Printer Driver Ver. 10.67.1.0 (03-Aug-2012))
2 Scanner Driver
(Canon MX860 series Scanner Driver Ver. 14.11.4a (03-Aug-2012))
3 Network Tool
(Canon IJ Network Tool Ver. 4.1.0 for Intel Mac (27-Dec-2012)
Canon Software for using advanced printing and scanning functions (while connected to network)
4 Solution Menu
(Canon Solution Menu Ver. 1.4.1 (27-Jul-2012 ))
5 MP Navigator EX
(Canon MP Nav EX Ver. 2.1.3 (02-Auf-2012))
6 Easy-PhotoPrint EX
(Canon Easy-PhotoPrint EX Ver. 4.1.6 (21-Jan-2013 ))
Canon Support (HK) – check your local site
http://www.canon.com.hk/en/download/main/index.do
Select Product and drivers from support site eg http://support-hk.canon-asia.com/
1. Choose a product category
Multifunctional Printers
2. Choose a product series
Pixma
3. Choose a product model
Pixma MX868
4. Choose type of document
Downloads or FAQ
If you have problems installing the software under 10.8, see the FAQ on Canon site. You will need to allow software installs from “unidentified developers by using “Control” Key or by changing your system preferences)
2) Check Canon Printer and Software Working while connected via USB
Once you have downloaded and installed drivers and software and restarted computer, check that the printer and Canon Pixma software (Pixma MP Navigator 2.1 & Photo Print) are working via USB. Open the Canon IJ Network Tool App (Applications / Canon Utilities /IJ Network Tool / Canon IJ Network Tool App) and make sure you can see the Canon MX 860 series (xx.xx.xx.xx.xx.xx) and that it shows the correct SSID Wifi settings (under the Canon IJ Network Tool App ‘Setup menu’). This is normally done as part of the automatic install but worth double checking
3) Add new network printer using ‘apple menu’ / ‘system preferences’ / ‘print and scan’ / “+”).
After you have checked USB printing turn off printer, unplug the USB cable and shutdown the Canon IJ Network Tool App.
Then turn the printer back on and wait 30s. Then add a new printer using ‘apple menu’ / ‘system preferences’ / ‘print and scan’ / “+”). Once you select “+” (add new printer), wait 10-30s for the Wifi Networked Canon MX 860 Series printer to appear in the new window eg Canon MX 860 series (xx.xx.xx.xx.xx.xx) (Kind: “Canon IJ Network”)
DO NOT ADD THE MX 860 SERIES BONJOUR SCANNER (the Bonjour Scanner is the built-in software, is not needed and often appears first on the add printer list). The Canon scanner can be accessed used through the MP Nav EX Ver. 2.1.3 software (which has much better functions)
You will now have two Printer Canon MX860 (USB) and Canon MX860 (Wifi / Network). Set the Canon MX860 (Wifi / Network) as default and test print and scan
If the Wifi Networked Canon MX 860 Series printer does not appear, check the printer and make sure that the printer can see the wifi network. On the printer select Menu / Settings / Device Settings / Lan Settings / WLAN Setting List. It should say WLAN Active, identify the SSID and have an IP address
If the printer can not see the Wifi Network, plug the USB cable back in, then open the Canon IJ Network Tool App (Applications / Canon Utilities /IJ Network Tool / Canon IJ Network Tool App). Make sure you can see the Canon MX 860 series (xx.xx.xx.xx.xx.xx) and that it has your SSID settings (under setup), if it has this info, restart the computer and the printer and try again

Hi, thaks for response, meant to post as a discussion (not question), wanted to save others time if they get the same problem

I have a problem with Canon PowerShot SX 60 Hs-camera with Camera Raw, I cannot open the pictures taken in raw mode. How can I update Camera Raw? I also tried with Photoshop Elements 13, but it was the same, I could not open raw pictures.ts 13

I have a problem with Canon PowerShot SX 60 HS-vamera wirh Camera Raw in Photoshop Elements 12, cannot open raw files. I have the newest version of camera Raw plug in, whats is the problem?

It is on our radar and hoping to add it in an upcoming update.
As soon as it is available, it will be update in the below article.
http://helpx.adobe.com/creative-suite/kb/camera-raw-plug-supported-cameras.html
~ Arpit

Photoshop CS 4 Print problem with Canon copiers via IP

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