Photoshop CS 5 - need to reinstall due to crash

Help - "chat" is refusing to help and won't even tell me if I call via phone support if I can get assistance. I've had a crash. I need to work meaning I need to re-download and install on my new laptop.
Is there a way? I'm having a hard time believing i'm beling told "I cannot help you."
Help please, someone!!!!!

if you follow all 7 steps you can directly download a trial here:  http://prodesigntools.com/all-adobe-cs5-direct-download-links.html
and activate with your serial number.
if you have a problem downloading, you didn't follow all 7 steps, or your browser does not accept cookies. 
the most common problem is caused by failing to meticulously follow steps 1,2 and/or 3 (which adds a cookie to your system enabling you to download the correct version from adobe.com). 
failure to obtain that cookie results in an error page being displayed after clicking a link on prodesigntools.com

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