Photoshop CS 6 Tutorials on Adobe TV - Black Screen/Box

When trying to view Adobe TV help tutorials for Photoshop CS6 all I see is a black screen/box where the video should be. I am running XP, with maximum memory, IE 8,and the latest Flash player. I have also run through all of the check points noted in the following link:
http://helpx.adobe.com/flash-player/kb/flash-player-games-video-or.html#main_Flash_Player_ information
Any help? Thanks.

What is your Flash Player version? You have version 11,6,602,180 installed
What is your web browser? Internet Exporer 9
What is your display adapter, device driver version & date? See
http://forums.adobe.com/thread/945765
devmgmt.msc / AMD Radeon HD6530D Graphics / Advanced Micro Devices, Inc. /
10/24/2011 / 8.892.1.1000 /

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Due to the current unavailability of clairvoyants and mind-readers in the forum, we respectfully request you supply sensible, complete details.
BOILERPLATE TEXT:
Note that this is boilerplate text.
If you give complete and detailed information about your setup and the issue at hand,
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your settings in Photoshop > Preference > Performance
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if having issues opening raw files also the exact camera make and model that generated them,
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YOUR SYSTEM INFORMATION
Your Flash Version
Not installed
Your browser name
Firefox
Your Operating System (OS)
Windows (XP)
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Hi Erin,
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Cannot access adobe. Get black screen.

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Are you using Adobe Reader? If so, what version? What OS are you using? Do you get the black screen when you open the application from the start menu or from the Applications folder? Or does it happen with you double-click on a pdf file? Or while trying to use the Reader plug-in and viewing the pdf from within a web browser? With more information we can give you more help.

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Type
Nom
Format
Binaire
Version
ACM
Codec Microsoft IMA ADPCM
0011
ACM
CODEC A-Law et u-Law Microsoft CCITT G.711
0007
ACM
Codec audio Microsoft GSM 6.10
0031
ACM
Codec Microsoft ADPCM
0002
ACM
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ACM
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0001
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WMAudio Decoder DMO
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WMSPDMOD.DLL
6.1.7601.17514
DMO
MP3 Decoder DMO
0055
mp3dmod.dll
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Type
Nom
Format
Binaire
Version
ICM
Microsoft RLE
MRLE
msrle32.dll
6.1.7601.17514
ICM
Microsoft Vidéo 1
MSVC
msvidc32.dll
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cvid
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mp4s, MP4S, m4s2, M4S2, MP4V, mp4v, XVID, xvid, DIVX, DX50
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wmvsdecd.dll
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DMO
WMVideo Decoder DMO
WMV1, WMV2, WMV3, WMVA, WVC1, WMVP, WVP2
wmvdecod.dll
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De : sarika02
Envoyé : 17 juin 2014 19:26
À : Daniel Cloutier
Objet : On photoshop element 12 when I open a .MTS file I have the sound with a black screen if I open a .mov it work fine I have uninstall and reinstall I still have the same problem can you help?
On photoshop element 12 when I open a .MTS file I have the sound with a black screen if I open a .mov it work fine I have uninstall and reinstall I still have the same problem can you help?
created by sarika02 <https://forums.adobe.com/people/sarika02> in Photoshop Elements - View the full discussion <https://forums.adobe.com/message/6466796#6466796>

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Black Screen with Adobe TV

Greetings. This is my third e-mail regarding this issue. I did not receive a response from my last e-mail. The tutorials on Adobe TV will not run on my computer. I am using the Photoshop CS6 tutorials, from the Learn Photoshop CS6 web page. I tried making all of the changes and adjustments from the following link, to no avail:
http://helpx.adobe.com/flash-player/kb/flash-player-games-video-or.html#main_Flash_Player_ information
All other videos appear to work correctly on my computer. I am running Windows XP, with the maximum amount of memory. Your help in this matter is greatly appreciated. Thanks.

Hi,
You might get a more complete answer in this forum:
http://forums.adobe.com/community/flashplayer/using_flashplayer?view=discussions
What internet browser are you using to try and view the Adobe TV tutorials?
Do you know what version of flash player is installed?
Are these the ones you can't watch?
http://tv.adobe.com/show/learn-photoshop-cs6/

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Please read this whole message before doing anything.
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Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Please take this step regardless of the results of Step 1.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
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