Photoshop CS4 (11.0.2) crashes when file opens (Windows 7 x64 Pro)

Did a recent install of Windows 7 x64 Pro and installed Adobe Web Suite and updated all adobe programs. When I use photoshop to open a file, the file opens then photoshop hangs and windows says it has stopped responding then closes. This is a fresh install of windows...
I used drivermax to backup drivers from a previous install and install those drivers on the new install. After that I installed the newest graphics drivers via nvidia's website.
I installed all updates for the suite then I cleared my preferences, none of this worked.
Please let me know where I can find the crash log and any other logs so I can post that info here.
Message was edited by: Angryp00nani - added things I have tried to solve the issue

I would do exactly as Curt suggests, and check out Event Viewer. This ARTICLE goes into more detail about what to look for. Be sure to follow every link, in every warning, or error message. Do not get frustrated with warning and error messages, that are 100% code - just look for one written in words that you can understand, and especially with any, that have links.
Good luck,
Hunt

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Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000001, 0x0000000092a9fc98
Crashed Thread: 0
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*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '*** -[NSCFData _fastCStringContents:]: unrecognized selector sent to instance 0x12e986f0'
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1   libobjc.A.dylib                         0x95ac14e8 objc_exception_throw + 68
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3   com.apple.CoreFoundation                0x92aa54b0 ___forwarding___ + 332
4   com.apple.CoreFoundation                0x92aa5744 _CF_forwarding_prep_0 + 212
5   com.apple.CoreFoundation                0x92a52508 CFStringCompareWithOptionsAndLocale + 256
6   com.adobe.Photoshop                     0x002cccf0 0x1000 + 2931952
7   com.adobe.Photoshop                     0x008e6684 0x1000 + 9328260
8   com.adobe.Photoshop                     0x008e6a18 0x1000 + 9329176
9   com.adobe.Photoshop                     0x0084edc4 0x1000 + 8707524
10 com.adobe.Photoshop                     0x000889b4 0x1000 + 555444
11 com.adobe.Photoshop                     0x00089974 0x1000 + 559476
12 com.adobe.Photoshop                     0x0008e428 0x1000 + 578600
13 com.adobe.Photoshop                     0x0008d23c 0x1000 + 574012
14 com.adobe.Photoshop                     0x0007f1d0 0x1000 + 516560
15 com.adobe.Photoshop                     0x00081ff0 0x1000 + 528368
16 com.adobe.Photoshop                     0x00082274 0x1000 + 529012
17 com.adobe.Photoshop                     0x0084404c 0x1000 + 8663116
18 com.adobe.Photoshop                     0x0007f578 0x1000 + 517496
19 com.adobe.Photoshop                     0x002c1de4 0x1000 + 2887140
20 com.adobe.Photoshop                     0x002c221c 0x1000 + 2888220
21 com.adobe.Photoshop                     0x00003498 0x1000 + 9368
22 com.adobe.Photoshop                     0x0000319c 0x1000 + 8604
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1   com.apple.CoreFoundation                0x92a099b0 __monitor_file_descriptor__ + 88
Thread 2:
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1   libSystem.B.dylib                       0x96af4384 _pthread_cond_wait + 1336
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Microsoft Windows 8 x64 Business Edition (Build 9200)
System manufacturer System Product Name
iTunes 11.1.3.8
QuickTime 7.7.4
FairPlay 2.5.16
Apple Application Support 2.3.6
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.0.0.117
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
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Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
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Network Adapter Information
Adapter Name:    {B2833934-BE8D-4B96-965E-68E7AC616DBB}
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Subnet Mask:    0.0.0.0
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DHCP Server:    192.168.0.1
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Connection attempt to browsing iTunes Store was successful.
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Photoshop cs4 crashes when i open a file

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Problem signature:Problem Event Name: APPCRASH
Application Name: Photoshop.exe
Application Version: 11.0.0.0
Application Timestamp: 48d3882e
Fault Module Name: CoolType.dll
Fault Module Version: 5.6.5.1744
Fault Module Timestamp: 48b60991
Exception Code: c0000005
Exception Offset: 000a53e9
OS Version: 6.0.6001.2.1.0.256.1
Locale ID: 1033
Additional Information 1: b0d0
Additional Information 2: 90d118f3968087f490183fe9b2d034a7
Additional Information 3: 2586
Additional Information 4: 751333ba7052e9bc55e4ac51efb1ecc5
the donfiguration of my PC is as follows
[image attached]
please help me!!!!!

function(){return A.apply(null,[this].concat($A(arguments)))}
Melissa St. Laurent wrote:
@litcast
I had the identical situation. Windows 7 64 bit and Suitcase Fusion 2. The 32 bit Photoshop would launch without error but the 64 bit would crash if I clicked on the type tool or the type tool was the last tool that had been selected previously.
Faulting application name: Photoshop.exe, version: 11.0.1.0, time stamp: 0x499bfd16
Faulting module name: CoolType.dll, version: 5.6.6.2578, time stamp: 0x4970e72d
Exception code: 0xc0000409
Fault offset: 0x000000000007b177
Faulting process id: 0x6fc
Faulting application start time: 0x01caed4eaab659f8
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Photoshop.exe
Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\CoolType.dll
Report Id: eaffd097-5941-11df-b2f2-0026b91e4074
It was in fact a conflict with Suitcase Fusion 2 or a corrupt font. What I did to resolve it was delete all the fonts from Suitcase using the following method.
#Deleting Fonts from a Library
Removing a font from one library does not remove it from all libraries. If you have the same font in another library, it will remain until removed.
To delete fonts from a library:
Launch Suitcase Fusion and select a library.
Select the fonts, families, or sets you want to delete.
Choose Edit > Delete Font(s), or press Delete.
When the alert asks you to confirm the deletion, click Remove.
I then used Font Doctor (included with Suitcase) to examine my master font library, located on my harddrive, to ensure there were no corrupt fonts.
I changed the preference in Suitcase to add the fonts leaving them in place. I am not certain that this has any impact on the outcome but I am old school and like to manage my fonts from the harddrive.
Finally, I added 1 set at a time to Suitcase, activated it, opened 64 bit Photoshop and selected the type tool. If the program did not crash, I repeated this step until all sets were added.
I ran into the exact same problem while opening Adobe Photoshop CS4 64-bit on my Windows7 machine.
I presumed Extensis Suitcase Fusion 2 were the culprit. Alas, removing the fonts from Suitcase did not solve my problem.
Instead, i proceeded to this folder:
1. C:\Users\[username]\AppData\Roaming\Adobe\Adobe Photoshop CS4\Adobe Photoshop CS4 Settings
2. Deleted the file Adobe Photoshop X64 CS4 Prefs.psp
3. Re-opened Photoshop CS4 64-bit and success. Problem solved.
Ignore the above. This only solved opening photoshop. The application still crashes when I open the text tool.
Message was edited by: vycanismajoris

Photoshop CS4 11.0 and 11.0.1 for Windows crashing when saving a newly opened document

If I open a new document in Photoshop CS4 11.0 or 11.0.1 for Windows (on Windows XP SP3 home edition) and then try to save it, Photoshop window disappears (I guess the program crashes, although no Widows crash dialogue is displayed).
Workaround: If I open an existing document (say TIFF) and then erase all from it (say background layer, etc.) change ppi, paper size and format, etc., and save it (say as PSD) Photoshop does not crash.
Has anybody experienced similar problem and does anybody know if there is a fix for it?
Thanks.
Regards,
Robert

Your
New Doc Sizes.psp preference file is probably corrupted.
Try resetting your preferences as described in the FAQ.
http://www.adobeforums.com/webx/.ef4a07f/1
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I’m currently having a serious problem with my Photoshop CS4 where it continuously crashes, for no apparent reason, since July 16, 2013.   I have done everything recommended via Adobe forum to try and fix this problem though it still persists.    It crashes randomly and I am usually unable to use Photoshop for more than 20 minutes. Below is the error message that appeared when Photoshop crashed,
Error Message for CS4
Problem signature:
Problem Event Name:                        APPCRASH
Application Name:                             Photoshop.exe
Application Version:                           11.0.2.0
Application Timestamp:                     4bf2d91c
Fault Module Name:                          Photoshop.exe
Fault Module Version:                        11.0.2.0
Fault Module Timestamp:                  4bf2d91c
Exception Code:                                  c0000005
Exception Offset:                                00000000012a5a65
OS Version:                                          6.1.7601.2.1.0.768.3
Locale ID:                                             4105
Additional Information 1:                  15b0
Additional Information 2:                  15b00e7f3545ee6f25e3adf28ac2c415
Additional Information 3:                  2d88
Additional Information 4:                  2d887dc240f6e5f8c46c56c64c426343
Since this incident, I thought that perhaps updating my Photoshop to the current version i.e. Photoshop CC would fix the problem.    However, after downloading and using the trial version of the current Photoshop CC, the same exact problem keeps happening.    This is the error message that appears when Photoshop CC crashes,
Error Message for CS6/CC
Problem signature:
Problem Event Name:                        APPCRASH
Application Name:                             Photoshop.exe
Application Version:                           14.0.0.0
Application Timestamp:                     5176451b
Fault Module Name:                          Photoshop.exe
Fault Module Version:                        14.0.0.0
Fault Module Timestamp:                  5176451b
Exception Code:                                  c0000005
Exception Offset:                                00000000018702c5
OS Version:                                          6.1.7601.2.1.0.768.3
Locale ID:                                             4105
Additional Information 1:                  f752
Additional Information 2:                  f752287f27df649ff8ff774cb95d005f
Additional Information 3:                  6103
Additional Information 4:                  6103e8f4ea13b8f93bf26ab029428208
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Adobe Photoshop Version: 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00) x64
Operating System: Windows 7 64-bit
Version: 6.1 Service Pack 1
System architecture: Intel CPU Family:6, Model:14, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 2793 MHz
Built-in memory: 8151 MB
Free memory: 5155 MB
Memory available to Photoshop: 7167 MB
Memory used by Photoshop: 57 %
Image tile size: 1024K
Image cache levels: 4
The GPU Sniffer crashed on 25/07/2013 at 4:19:46 PM
OpenGL Drawing: Enabled.
OpenGL Drawing Mode: Basic
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
OpenGL Allow Old GPUs: Not Detected.
OpenCL Version: 1.2 AMD-APP (1124.2)
OpenGL Version: 3.0
Video Rect Texture Size: 16384
OpenGL Memory: 1024 MB
Video Card Vendor: ATI Technologies Inc.
Video Card Renderer: ATI Radeon HD 5570
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920
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Video Card Driver: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.d ll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Video Mode: 1920 x 1080 x 4294967296 colors
Video Card Caption: ATI Radeon HD 5570
Video Card Memory: 1024 MB
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   aif_ocl.dll AIF   5.0   79.534508
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   AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830 66.26830
   Bib.dll BIB 2013/03/19-12:09:02 79.535293   79.535293
   BIBUtils.dll   BIBUtils 2013/03/19-12:09:02   79.535293 79.535293
   boost_date_time.dll   DVA Product 7.0.0
   boost_signals.dll   DVA Product 7.0.0
   boost_system.dll   DVA Product   7.0.0
   boost_threads.dll   DVA Product 7.0.0
   cg.dll NVIDIA Cg Runtime   3.0.00007
   cgGL.dll NVIDIA Cg Runtime   3.0.00007
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   dvaplayer.dll   DVA Product 7.0.0
   dvatransport.dll   DVA Product 7.0.0
   dvaunittesting.dll   DVA Product 7.0.0
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   icudt40.dll International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615
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   JP2KLib.dll JP2KLib 2013/02/19-12:28:44 79.248139   79.248139
   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)
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   WRServices.dll   WRServices Mon Feb 25 2013 16:09:10   Build 0.19078   0.19078
Required plug-ins:
   3D Studio 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
   Accented Edges 14.0
   Adaptive Wide Angle 14.0
   Angled Strokes 14.0
   Average 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
   Bas Relief 14.0
   BMP 14.0
   Camera Raw 8.1
   Camera Raw Filter 8.1
   Chalk & Charcoal 14.0
   Charcoal 14.0
   Chrome 14.0
   Cineon 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
   Clouds 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
   Collada 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
   Color Halftone 14.0
   Colored Pencil 14.0
   CompuServe GIF 14.0
   Conté Crayon 14.0
   Craquelure 14.0
   Crop and Straighten Photos 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
   Crop and Straighten Photos Filter 14.0
   Crosshatch 14.0
   Crystallize 14.0
   Cutout 14.0
   Dark Strokes 14.0
   De-Interlace 14.0
   Dicom 14.0
   Difference Clouds 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
   Diffuse Glow 14.0
   Displace 14.0
   Dry Brush 14.0
   Eazel Acquire 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
   Embed Watermark 4.0
   Entropy 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
   Extrude 14.0
   FastCore Routines 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
   Fibers 14.0
   Film Grain 14.0
   Filter Gallery 14.0
   Flash 3D 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
   Fresco 14.0
   Glass 14.0
   Glowing Edges 14.0
   Google Earth 4 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
   Grain 14.0
   Graphic Pen 14.0
   Halftone Pattern 14.0
   HDRMergeUI 14.0
   IFF Format 14.0
   Ink Outlines 14.0
   JPEG 2000 14.0
   Kurtosis 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
   Lens Blur 14.0
   Lens Correction 14.0
   Lens Flare 14.0
   Liquify 14.0
   Matlab Operation 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
   Maximum 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
   Mean 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
   Measurement Core 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
   Median 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
   Mezzotint 14.0
   Minimum 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
   MMXCore Routines 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
   Mosaic Tiles 14.0
   Multiprocessor Support 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
   Neon Glow 14.0
   Note Paper 14.0
   NTSC Colors 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
   Ocean Ripple 14.0
   Oil Paint 14.0
   OpenEXR 14.0
   Paint Daubs 14.0
   Palette Knife 14.0
   Patchwork 14.0
   Paths to Illustrator 14.0
   PCX 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
   Photocopy 14.0
   Photoshop 3D Engine 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
   Picture Package Filter 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
   Pinch 14.0
   Pixar 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
   Plaster 14.0
   Plastic Wrap 14.0
   PNG 14.0
   Pointillize 14.0
   Polar Coordinates 14.0
   Portable Bit Map 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
   Poster Edges 14.0
   Radial Blur 14.0
   Radiance 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
   Range 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
   Read Watermark 4.0
   Reticulation 14.0
   Ripple 14.0
   Rough Pastels 14.0
   Save for Web 14.0
   ScriptingSupport 14.0
   Shake Reduction 14.0
   Shear 14.0
   Skewness 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
   Smart Blur 14.0
   Smudge Stick 14.0
   Solarize 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
   Spatter 14.0
   Spherize 14.0
   Sponge 14.0
   Sprayed Strokes 14.0
   Stained Glass 14.0
   Stamp 14.0
   Standard Deviation 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
   STL 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
   Sumi-e 14.0
   Summation 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
   Targa 14.0
   Texturizer 14.0
   Tiles 14.0
   Torn Edges 14.0
   Twirl 14.0
   Underpainting 14.0
   Vanishing Point 14.0
   Variance 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
   Variations 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
   Water Paper 14.0
   Watercolor 14.0
   Wave 14.0
   Wavefront|OBJ 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
   WIA Support 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
   Wind 14.0
   Wireless Bitmap 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
   ZigZag 14.0
Optional and third party plug-ins: NONE
Plug-ins that failed to load: NONE
Flash:
   Kuler
   Adobe Exchange
Installed TWAIN devices: NONE
Can anyone PLEASE help?

I to have the same issue and it all started after switching photoshop cc's layout to 3d mode now everything crashes repeatedly... Thankgod AE still works but yeah ps 3d system is the culprate here b/c It worked perfectly for 4 months for me until i tried there crappy ps 3d system!

Photoshop crashing when I open jpeg or create new

I recently upgraded my Capture One software to v.4 (which included the installation of microsoft .net framework. Now Photoshop crashes when I open a jpeg file or create a new.
I did notice that when it opens the Initializing Type Tool progress bar doesn't show up and I just noticed on the blue start up window something called "Building TWAIN" - I had read in a previous thread about a TWAIN plug in attaching itself to photoshop. Could that be my problem?
How do I find that file?

nicolebelhum wrote:
I did notice that when it opens the Initializing Type Tool progress bar doesn't show up and I just noticed on the blue start up window something called "Building TWAIN" - I had read in a previous thread about a TWAIN plug in attaching itself to photoshop. Could that be my problem?
How do I find that file?
It's in the plug-in folder!
Since you failed to mention either your OS or PS versions I can't be more specific.

Photoshop CS3 crashes on File Open (related to Version Cue)

Hi all,
I found some threads on PS crashing on file opening, but none of these were describing my issue, nor were the suggested fixes working.
Here is what happens:
PS opens fine. I can open a file in PS if I open it from Bridge (or Explorer). If I select 'File > Open' in the PS menu however, the open file dialog attempts to open, but hangs and that's it. I can not escape out of it, and if I click close in the system tray it says PS is 'Not Responding' and sends an error message to Microsoft.
This is what fixes it:
In 'preferences' - if I disable Version Cue, Photoshop works perfectly again. Only thing is, I need to use Version Cue!
Anybody else have this issue? Any ideas for fixes???
Thanks all,
Anne

Memory address issues can be tough to track down. Often, they will occur when a program either mis-reports the memory addresses used, or tells the OS that it has released them, when it has not.
Though written with video editing in mind, there still might be some tips for setting up your computer, in this ARTICLE. If you have Win7, please look down-thread for Black Viper's tuning page.
Now, Adobe programs have always been great at reporting their memory usage, but it could still happen - I've just never encountered it over the decades.
Good luck,
Hunt

Logic crashes when I open a particular file

Hi, Logic just started crashing on me and usually I could reopen the file, undo a few levels and carry on...However I seem to have saved something just before a crash which actually caused the crash, so that now when I open that file Logic crashes immediately, leaving me no time to get in and undo. Until today it's been running nicely. The file has a 90-minute mpeg4 movie and some AU tracks running. I've already trashed the preferences file, and removed the video file to thre trash so it wouldn't be accessible, but still no go. Any suggestions? Thanks.
imac 4.1 Mac OS X (10.4.7) Logic Pro 7.2.1 / 1.5 GB of ram

Logic crashes when I open a particular file...
As the old joke goes...
"Well, don't open it then..."
The first things to do is make some backups of what you have, just in case. Then try booting Logic without the audio drivers (or turn them off) and see if you can load the song.
Also, try deactivating your third-party plugs (a snap with AUManager, or move them temporarily out of your components folder), and seeing whether it will load then.
I would guess that the song is corrupted, so once you can get it to load, I would suggest you start copying all the necessary stuff (regions, automation, channel settings etc etc) into a new, uncorrupted song.
Also, you can try and go back through your auto-numbered backup files, assuming you have the function turned on - you might be able to open a version of the song before the corruption. And if you didn't have that autobackup feature turned on - well, I suggest you do from now on!
If you get no joy doing all that, post back and we'll go from there.

My printer setting box has changed and photoshop keeps crashing when I open printer settings

My CS6 keeps crashing when I open printer settings, and the printer setting dialog window has changed

Possibly corrupt preferences.
Hold down Ctrl-alt-shift keys and start Photoshop. A dialog offering to delete the settings should appear. Answer "Yes".
cmd-alt-shift if that's a Mac.
Gene

Photoshop CS4 (11.0.2) crashes when file opens (Windows 7 x64 Pro)

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