Photoshop CS4 Extended- change from PC to Mac and a lost licence key.

Hi,
I have been trying to get into adobe chat to ask these two questions, however it always comes up with an 'chat is unavailable' and I'm unsure of where else to turn- as there is no email contact and no number.
I bought Photoshop CS4 Extended (Student edition) a few years ago and got a disk which i have been using on all my pc computers (deactivating old computers and re-activting new ones), However i have now changed to Mac- and the disk will not load on the mac as it is set for windows. I have then tried to download, CS4 online- but my licence key comes up with a red cross and it will not be accepted. I have looked at other chats and looked at different sites to download the cs4 (and apparently the extended cs4) however i can never find the right download or its just a read me pdf document.
I just want my CS4 photoshop on my new mac computer and unsure how to get it.
Secondly i lost a licence key when one of my family computers died- and have only had one licence key since then. I'm just wondering is there a way to get this back?rent
Is there a different way to contact adobe? Chat just doesn't seem to work for me- and i would love to get these two questions cleared up.
Thanks,
Rachael

Prior to the subscription models—and of course that includes CS4—the Photoshop license was platform specific, either Windows or Mac, but not both. Your CS4 Windows serial number ("key") will never work on the Mac version.
CS4 is out of the loop as far as requesting a platform swap for a nominal fee. It is no longer supported by Adobe in any way. A platform swap required the destruction of your PC version, so you could not use both the PC and the Mac versions.
For a time, you could have used CS4 to upgrade to CS6 for about $200, but that time window has closed by now. Now you would have to own a legitimate version of CS5 in order to be eligible to buy an upgrade to CS6.
You can of course buy the full version of Photoshop CS6 Extended for $1,000 from the Adobe store:
Creative Suite 6
Alternatively, you can subscribe to Photoshop CC and Photoshop CC2014 on a monthly basis without ever owning the software. If you stop paying monthly, the software ceases to work.
The cheapest subscription is the Photography plan, which includes both Photoshop and Lightroom for $10 a month.
These are user forums; you are not addressing Adobe here. To contact Adobe support directly:
Click on the link below, and after that click on "Still need Help? Contact us."
Then on the next page, click Chat
http://helpx.adobe.com/contact.html?step=PHXS_downloading-installing-setting-up_licensing- activation.
There is also a phone option. 1 (800) 833-6687

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