Photoshop CS4 Extended install problem

Hi all, have loaded up CS4 Design Premium onto the pc. All software went well except for photoshop - it seems to be CS4 (standard not 'extended') that has installed. The splash screen says Photoshop CS4 (not 'extended'), the file types list mentions no 3D files, etc. This was after doing a full reinstall (after trying the typical first time around) to make sure I didn't miss anything. Can anyone pls let me know if there was something extra we needed to do to access the 'extended' tools? (hoping its something obvious thats just got straight past me). Cheers.

I would give Adobe customer service a call or their sales area. From what it looks like it is a serial number issue and nobody except them can help you out. They will need to give you a serial number to unlock the extended part since it looks like the serial number is just for CS4.

Similar Messages

Photoshop CS4 extended upgrade problems.....Help!

I am using Photoshop CS3 (registered and activated) on my old computer.
I built a new computer and want to install CS4 extended on it. I purchased a Photoshop CS4 Extended update from Amazon for $342.99. During installation of CS4 on my new computer I entered the serial number. The next page that pops up is Upgrade Check that asks: 1) Select product that you already own: The only choice is Adobe Photoshop CS3 Extended and 2) it asks for the serial number. I am upgrading from Photoshop CS3, not the extended version, so it will not accept my serial number. Photoshop is installed on a trial basis right now.
I tried installing Photoshop CS3 on the new computer but that did not help and CS3 did not recognize the CS2 installation disk that I put in the CD drive to prove that I was allowed to install a CS3 uprade.
The new computer I am trying to install on is an Intel i7 920 processor on a Gigabyte GA-EX58-UD4P motherboard, with 12Gb RAMM, a Sapphire Toxic Radion HD 4870 graphics card, and running Windows XP pro 64 bit. I installed the operating system on the D drive. This computer is not setup to connect to the internet.
I am also trying to install Adobe CS2 Creative Suite (everything except Photoshop), but the CS2 installation does not recognize the Adobe CS1 disk 1 when I put it in the CD drive as requested.
This is all very frustrating considering how happy I have been with my Adobe software all the way back to Photoshp 5. I called the 800-833-6687 number and after playing phone tree for a while was informed that I was calling outside their hours (at noon on Sunday) even though the webpage I got the number from says they are available 7 days a week.
It was bad enough that after spending $195 to upgrade to Photoshop CS3, 3 weeks later Adobe announced Photoshop CS4.
Thanks in advance for any help,
Steve

You do like making things complicated don't you?
From your message I deduce that you purchased an upgrade that is not in the upgrade eligibility path from the version that you had.
It's not logical but then what is these days in Adobe marketing? The only solution seems to be to get back on the telephone.

Photoshop CS4 Extended Upgrade Problem

I tried to install CS4 Extended Upgrade, and when it asks what previous version I have, the only version that is listed is CS3 Extended. I have Photoshop CS. How do I go about upgrading?
I hope I purchased the proper version, as there is no mention of prerequisite versions on the outside of the package OR on the inside.
I asked Adobe support 3 days ago now and have yet to hear from them, so I thought I would ask on here. Thanks.

Nothing anyone here can help you with. Wrong serials/ installer packages having been sent out to people happens a lot, but only sales can manage such issues...
Mylenium

I can't install Adobe Photoshop CS4 extended at all

I downloaded Adobe Photoshop CS4 Extended (Trial Version) from the Adobe.com website through Akamai downloader. Well, i tried to install it clicking on the set up, but it started to install and a few minutes later stopped and displayed a error message. The message, without error code identifications, just informed that there was an error during the instalation and Adobe bridge and another one could not be installed.
I tried again and it started, but when it was almost finishing another message appeared warning that "there was an error during the instalation(again no code error identification) and that Photoshop could not be installed.
I follow some tips like shutting down the firewall, AV, but it didn't work. I used the system restoring so that i could completely clean up remaining files and tried to reinstall it, but again nothing.
Has anybody any idea?
Thanks
lucyniccio

Hi again.
John Joslin wrote:
There is a difference between being the Administrator on the computer and right-clicking on the Setup file and choosing "Run as Administrator".
I know that John, when i said that i usually run the system as administator, i meant that i logged on as administrator. Sorry if i caused a misunderstood.
I decided to format the computer again. Perhaps, some problem during the system instalation may have caused this problem. After that, i'll try to install it and see what's gonna happen. I've decided to do it because If it is caused by an instalation error of the main system, it may also cause hassles when using other softwares. But if it is not caused by an instalation error i'll come back to get help.
Thanks for responding
lucy

Cannot instal photoshop CS4 Extended. get error code 1605

trying to instal photoshop CS4 Extended and also elements 10 neither will instal and I ger error code 1605.
Please help

This may help Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
and Photoshop: Basic Troubleshooting steps to fix most issues

After a re-install, it is impossible in Photoshop CS4 Extended to give a preset size to the Crop Tool. How can I het it back?

After a re-install of Photoshop CS4 Extended, because of problems with my iMac, it is impossible to give a preset size to the Crop Tool.How is that possible - and how can I repair that?

Did you trash the Photoshop's preferences before re-installing?
Reinstalling without trashing the preferences is futile, as you still have all the corruption there.
Quit Photoshop now and trash preferences:
Hold down Command, Option, and Shift keys while starting up Photoshop. A dialog box will appear asking if you wish to delete the preferences/settings file. Click on yes.

When I try to install Photoshop CS4 extended, machine locks up

Down loaded LION. Photoshop CS4 extended was working initially. Then experienced hiccup, my daughter was going to clean up my machine for me and deleted a bunch of files. Things were so screwed up I had to restore LION. In the process, CS4 got corrupted somehow. Tried to reinstall and whenever I do, the machine locks up and the dark screen of death appears. I've tried everything to get CS4 to work but to no avail. Sure would appreciate some suggestions, I really depend upon CS4 for my photographic work. Thanks

Since my last post (initial question/problem) I logged onto Adobe. Among their recommendations was to download Adobe CS5 cleaner; which I did. Still cannot even install Photoshop. As soon as I try, I get the dark screen of death which requires that I power down and restart. Any ideas?

I need to install photoshop cs4 extended from a disk to a new computer because my old computer had a hard drive crash. There is no serial number on the back of the case. How can I obtain a usable serial number?

I have to install Photoshop CS4 extended on a new computer from a disk because my old computer had a hard drive crash. There is no serial number on the back of the case. How can I obtain a usable serial number?

Find your serial number quickly
You can activate software without following up and registering it... at least that was the case in the past. The serial number is normally located on the disc case or a box inside the main box. If you did not purchase the disc from Adobe then it is possible you would have dealt with a redemption code, in which case it would have been up to you to keep a record of the serial number, especially if you did not follow up and register the software.

Help with install photoshop cs4 extended in win7 64bit !

im using windows 7 ultimate 64bit, i tried to install photoshop cs4 extended but when it's done with error. So any idea about this issue ?

I'm not a mod but I have the Links.
CS4 Clean Script.

I have installed mountaion lion and I am getting an error 150:30 that prevents me from opening my photoshop cs4 extended. Does anyone know how to fix this?

I have installed mountaion lion and I am getting an error 150:30 that prevents me from opening my photoshop cs4 extended. Does anyone know how to fix this?
Thanks

It's a "licensing error" see this for what steps to take: Error "Licensing has stopped working" | Mac OS

Problem activating Photoshop CS4 extended. Invalid Serial number

I have Photoshop CS4 extended. It has been working fine then I got a new computer and it won't accept the SN to activate it. Any Idea how to overcome this?

Hopefully this helps. Use "contact us" if it doesn't. As forum volunteers we have no authority on activation problems.
Activation & Deactivation Help
Gene

Photoshop CS4 Extended won't let me install

My Photoshop CS4 Extended was given to me for Christmas. While trying to install it, it says I don't have enough memory on the exter
nal hard drive I have. It says it needs 1.2 GB and I have 300 GB available. I have selected the drive that has this space available,
and it still says it. What should I do?

> How do I go about integrating the two hard drives?
If I knew what that meant I might have a chance of answering it!
You can't let an application see them as one drive. Computers don't work like that. You have not given any concrete information about your system like:
Windows version?
Processor?
Video card?
Installed RAM?
Number of hard drives, size and free space on each?
Tell us that and we can help more. You might make a start by moving all those images from the C:\ drive to the external drive or copying them to a CD or DVD.

Installing photoshop cs4 extended with cs3 suite

Hi,
I would like to install photoshop cs4 extended with cs3 suite on the same drive.
Is it possible? Should I uninstall photoshop cs3 (not extended) from the drive first?
Should I use the WinCS4Cleanupscript before I do that.
I dont want to uninstall the whole suite cs3.
Thanks for your advises

CS3 will co-exist quite happily on your computer with CS4.
Do not remove it until you are completely satisfied with the new version!
There is absolutely no need for the clean script at this point. It is only to clear up after messed up un-installs.

Trouble installing and activating Photoshop CS4 extended.

I have just bought the Dvd version of Photoshop CS4 and installed it on my main computer and it seemed to have installed ok and loaded ok. But when I went back to the same computer it is asking me to enter the seriel key again and wont accept the serieal number anymore. I do not know what to do, should I uninstall the software and reinstall or will this just add to the problem.
Second I also tried to install photoshpp on my second computer which I keep down stairs, again it accepted the serieal number but this time halfway through it would not install the actual photoshop and when I try to install again it does not do anything.

Hi,
One computer that can be isolated but installing it on two and behaving the same might be a different issue. You may need to contact adobe the check your serial number.
Or it's also possible that you don't have the proper permission which the software is having issue writing the licensing data.
Hope this gives you an idea.

Adobe Photoshop cs4 extended invalid serial number

I just bought adobe photoshop cs4 extended from a large retail computer store.I had the trial version of photoshop cs4 extended.I uninstalled the trial version and installed from dvd.I got a Invalid serial number error.I am sure there was a software configuration problem .The reason ,the disk needs to verfy that you have the original disk,If that happens ,After installation ,Just delete this file C:\Program Files\Common Files\Adobe\Adobe PCD\cache\cache.db This is the location where it installed the serial . After deleteing it will create a new cache.db file and store the serial there that goes with that disk . When you open PS cs4 it will ask to enter serial again.Just enter the serial again that came with box ..I guess this would work also with adobe photoshop cs4

I encountered the same problem with Photoshop CS5 - I had the trial version installed, and now bought the extended version, but it keeps saying the license key is invalid. I did unistall, ran the cleanup tool, but it is still not working. Any help is appreciated.

Photoshop CS4 Extended install problem

Similar Messages

Maybe you are looking for