Photoshop CS4 Extended serial issue

hi their
i am a computer techie trying to help out a customer who has adobe PS Extended CS4
i installed the program on a sony vaio VGN-FW25G with no issue(it accepted the serial during install)
now when i start the program, it comes up with a software setup window where i can get a trial or enter the key
when i enter the key i comes up as invaild or a red X i have run the clean up script but with no luck
i try on another machine & it all goes through fine(i deactivated the key before i uninstalled it off the other unit)
i have done servral restores but still does the same thing
what would cause this issue?

You can try running the licensing repair tool.
http://www.adobe.com/support/contact/licensing.html
You installed the software on C drive correct?

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Reinstall of Photoshop CS4 extended serial number error

I got the program reinstalled; it has been installed and registered before, I've used it for years. Now I receive a invalid serial number and am locked out of the program. I have not been on the Adobe website for a long time but when I went there today my product registration which I believe was there wasn't today. I attempted to re-register but got invalid serial number. I installed the product back in 2009? and registered it then with no problem. I sure would appreciate some help. The product is a box set (two disks) and clearly has the serial number printed on the back of the case. It has other information on the bottom of the box PN: number and lot code and more.
I have had a virus/malware so my Win 7 64 bit Pro is a new install.
HELP thank you

Mel2020 please contact our support team to verify the validity of your serial number. For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6. Our chat representatives can provide a personalized experience to resolve the issue you have described.

Satellite A200 - Picture issue with Photoshop CS4 Extended

Hi Everyone
I have a Toshiba Satellite A200 notebook and I have tried to install Photoshop CS4 Extended yesterday.
There appears to be a problem as every image I bring up looks like this (image link to my flickr account to show what is happening) http://www.flickr.com/photos/meg_and_fred/2990212103/
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Maybe you should update your Photoshop CS4 Extended software.
In my opinion this could solve this issue because as you said the picture can be edited properly using the Photoshop Elements 6.
I think its ONLY a Photoshop CS4 Extended software issue.

I need to install photoshop cs4 extended from a disk to a new computer because my old computer had a hard drive crash. There is no serial number on the back of the case. How can I obtain a usable serial number?

I have to install Photoshop CS4 extended on a new computer from a disk because my old computer had a hard drive crash. There is no serial number on the back of the case. How can I obtain a usable serial number?

Find your serial number quickly
You can activate software without following up and registering it... at least that was the case in the past. The serial number is normally located on the disc case or a box inside the main box. If you did not purchase the disc from Adobe then it is possible you would have dealt with a redemption code, in which case it would have been up to you to keep a record of the serial number, especially if you did not follow up and register the software.

Photoshop CS4 Extended, issues with resolution and font sizes on Mac

I have Photoshop CS4 Extended, which worked fine on my old 15 inch Macbook Pro, I think it was 2011 and had high definition display.
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1) Using photoshop now, the resolution is a lot worse than with my old computer, even though my screen is higher resolution.
For example, the images themselves are worse resolution on my display, far less crisp and more pixelated than any of my other programs. And even the windows such as 'save as...' screens are terribly pixelated also. Is there a way to fix this?
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Justin

Hi JJMack, you said "Seems like you want a low resolution display hook and external display to it." I do not know what that means. I did a google search for "low resolution display hook" and it came up with zero results. Also I do not have an external display, only my laptop.
Does anyone know what I can do to fix this issue? I would greatly appreciate any solution.
Thank you!

Adobe Photoshop cs4 extended invalid serial number

I just bought adobe photoshop cs4 extended from a large retail computer store.I had the trial version of photoshop cs4 extended.I uninstalled the trial version and installed from dvd.I got a Invalid serial number error.I am sure there was a software configuration problem .The reason ,the disk needs to verfy that you have the original disk,If that happens ,After installation ,Just delete this file C:\Program Files\Common Files\Adobe\Adobe PCD\cache\cache.db This is the location where it installed the serial . After deleteing it will create a new cache.db file and store the serial there that goes with that disk . When you open PS cs4 it will ask to enter serial again.Just enter the serial again that came with box ..I guess this would work also with adobe photoshop cs4

I encountered the same problem with Photoshop CS5 - I had the trial version installed, and now bought the extended version, but it keeps saying the license key is invalid. I did unistall, ran the cleanup tool, but it is still not working. Any help is appreciated.

Deploying Adobe Photoshop CS4 Extended over Network - issue

Hi all,
I'm hoping anyone can help me with this issue that has plagued me for a few weeks! First of all, here's the details I have:
* Adobe Photoshop CS4 Extended - downloaded media from Adobe website
* Creative Suite Deployment Toolkit - again, downloaded from Adobe website
* Installing to Windows XP with SP3
I ran Creative Suite Deployment Toolkit and set it up including our Volume Licensing key and it output some files including the XML files. I double clicked the AdobeUberInstaller.exe file and it got installed without any issue.
However, when I ran it as silent install via our SMS, it always get stuck at Adobe AIR install with the install log from
C:\Program Files\Common Files\Adobe\Installers\Adobe Photoshop CS4 11.0 09-02-2009.log
with this at the end of the log file:
[     320] Wed Sep 02 14:12:09 2009 INFO
Checking bootstrapper progress
[     320] Wed Sep 02 14:12:11 2009 INFO
Checking bootstrapper progress
[     320] Wed Sep 02 14:12:13 2009 INFO
Checking bootstrapper progress
[     320] Wed Sep 02 14:12:15 2009 INFO
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[     320] Wed Sep 02 14:12:17 2009 INFO
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[     320] Wed Sep 02 14:12:19 2009 INFO
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and so on, with no end in sight.
I have left it more than hour. I also have left it all day, the log file is always full of it. I even "told" Creative Suite Deployment Toolkit not to install Adobe AIR and it still tries to install it anyway. I checked the AdobeUberInstaller.xml file and it has <Action>donotinstall</Action> marked for Adobe AIR. So I'm not even sure why it's trying to install it.
This happens on a PC that has Adobe AIR installed. I tried on another PC where it doesn't have Adobe AIR installed and I still get the same thing.
I'm running out of ideas how to get this to work and this is why I'm here to seek further help from you... help?
Has anyone seen this issue before and if so, what was the fix to get it to work?
Many thanks,
Tony Sutton

Hi all,
I received this e-mail from Adobe, so I thought I'd share this with you all for future ref.
Air needs to contact Adobe to get a certificate.   I would recommend not installing this as part of the suite and push out seperately. At any rate, if you AIR remotely, you will need to set the proxy to allow for the certification process. The other option might to create a snapshot of Air with the certificate already in place.
Here is KB article on it   http://kb2.adobe.com/cps/408/kb408168.html
Thanks all.

Cancelled Serial Number for Photoshop CS4 Extended

In 2010 I purchased a copy of Photoshop CS4 Extended. I have been using it happily ever since until last weekend when I made the mistake of upgrading my PC to Windows 8. I reinstalled Photoshop and all worked well until a few hours later a message came up saying that my Serial Number was invalid. I contacted Adobe on-line chat service and went through my problem in detail. They confirmed that there system was saying my SN was a fake. I was asked to contact the Piracy department which I did sending them scanned images of the CDs and packaging showing the serial number etc. That was at the beginning of the week and I am now left with a locked out application and no way of escalating the problem. I have been told that eventually the piracy whiz kids will contact me.
Has anybody had this problem before and does anybody know how I can actually talk to a living being in Adobe. I have spent hours trying to find a telephone number that I can use to contact the piracy department.
It is just as well photo editing is not my main job!! The kids would be starving.

Vanwell did you purchase the software originally from Adobe? If not have you tried contacting the reseller who sold you Creative Suite 4?
Our piracy team will likely investigate the details but it is likely you will need to work with the seller of the software if you wish to obtain a refund or be compensated for your purchase.

Problem activating Photoshop CS4 extended. Invalid Serial number

I have Photoshop CS4 extended. It has been working fine then I got a new computer and it won't accept the SN to activate it. Any Idea how to overcome this?

Hopefully this helps. Use "contact us" if it doesn't. As forum volunteers we have no authority on activation problems.
Activation & Deactivation Help
Gene

Adobe Photoshop CS4 Extended, owned for ages, licensing for this product has expired? Was using it two months ago.

Hello,
I have been trying to get Adobe's help for over a month now. I've been on the phone twice to them, opened up three seperate cases and still arrived at no solution. I was bought Photoshop CS4 Extended awhile ago and use it for my studies (I'm an art student). Two months ago my harddrive on my computer failed and I had to have a new laptop. I went to reinstall Photoshop and "Licensing for this product has expired" comes up. I've uninstalled, inreinstalled many times and used Microsoft Fix It Programme for uninstalling to make sure all the files are gone.
Surfing the forums I learned that there should be a folder with back up and Adobe PCD but I don't have that folder at all. The serial number I use is my original serial number that I know works and adobe have even said it's a technical error. What do I do? College starts again in two weeks and I don't have the programme I use for it!

Try the License Repair Tool Adobe - Adobe Licensing Repair Tool
Other suggestions if this doesn't work: Error "Licensing has stopped working" | Windows
Also if you must uninstall, use the Adobe CS Cleaner tool, not the Microsoft one. Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

Photoshop CS4 extended upgrade problems.....Help!

I am using Photoshop CS3 (registered and activated) on my old computer.
I built a new computer and want to install CS4 extended on it. I purchased a Photoshop CS4 Extended update from Amazon for $342.99. During installation of CS4 on my new computer I entered the serial number. The next page that pops up is Upgrade Check that asks: 1) Select product that you already own: The only choice is Adobe Photoshop CS3 Extended and 2) it asks for the serial number. I am upgrading from Photoshop CS3, not the extended version, so it will not accept my serial number. Photoshop is installed on a trial basis right now.
I tried installing Photoshop CS3 on the new computer but that did not help and CS3 did not recognize the CS2 installation disk that I put in the CD drive to prove that I was allowed to install a CS3 uprade.
The new computer I am trying to install on is an Intel i7 920 processor on a Gigabyte GA-EX58-UD4P motherboard, with 12Gb RAMM, a Sapphire Toxic Radion HD 4870 graphics card, and running Windows XP pro 64 bit. I installed the operating system on the D drive. This computer is not setup to connect to the internet.
I am also trying to install Adobe CS2 Creative Suite (everything except Photoshop), but the CS2 installation does not recognize the Adobe CS1 disk 1 when I put it in the CD drive as requested.
This is all very frustrating considering how happy I have been with my Adobe software all the way back to Photoshp 5. I called the 800-833-6687 number and after playing phone tree for a while was informed that I was calling outside their hours (at noon on Sunday) even though the webpage I got the number from says they are available 7 days a week.
It was bad enough that after spending $195 to upgrade to Photoshop CS3, 3 weeks later Adobe announced Photoshop CS4.
Thanks in advance for any help,
Steve

You do like making things complicated don't you?
From your message I deduce that you purchased an upgrade that is not in the upgrade eligibility path from the version that you had.
It's not logical but then what is these days in Adobe marketing? The only solution seems to be to get back on the telephone.

When launching Photoshop CS4 Extended it says "License Expired"

Can anyone help me with this problem? I downloaded a trial version of Photoshop CS4 extended here in adobe.com but when i tried to launch it, it says "Licensing for this product has expired."
I don't know why this is happening. This happened twice already. The 1st time that the message ("Licensing for this product has expired.") appeared, I tried to uninstall Photoshop CS4 and re-install it again. But after re-installing it, the message appeared again. It dissapoints me.
Could it be because of the keygen I used? Cause I just downloaded some keygen in the internet and when the program asks for a serial number I used the keygen. But after the next day, it says that the serial number of this product has expired so I took another serial number in the keygen and so on. I don't want to buy the serial number online because its expensive and our country is not listed in the store listings.

Hi there! This is Kathy. If you're having problems in launching your CS4 Applications, please try to follow the instructions below.
Follow the steps below to recover from this error:
1)      Set the computer clock back to May 31, 2009.
2)      Launch the affected product.
3)      Go to Help->Deactivate, select ERASE THIS SERIAL NUMBER.
4)      Quit the application.
5)      Change the date of the computer back to the current date.
6)      Launch the application.
7)      Enter the CS4 serial number from your purchased product.
If you're still having problem, please feel free to contact our Adobe Customer Service at 800-833-6687. They're available 7 days a week from 6am-8pm(Pacific time) or have a chat with us thru adobe.com using your account.
Thanks. :-)

Photoshop CS4 Extended- change from PC to Mac and a lost licence key.

Hi,
I have been trying to get into adobe chat to ask these two questions, however it always comes up with an 'chat is unavailable' and I'm unsure of where else to turn- as there is no email contact and no number.
I bought Photoshop CS4 Extended (Student edition) a few years ago and got a disk which i have been using on all my pc computers (deactivating old computers and re-activting new ones), However i have now changed to Mac- and the disk will not load on the mac as it is set for windows. I have then tried to download, CS4 online- but my licence key comes up with a red cross and it will not be accepted. I have looked at other chats and looked at different sites to download the cs4 (and apparently the extended cs4) however i can never find the right download or its just a read me pdf document.
I just want my CS4 photoshop on my new mac computer and unsure how to get it.
Secondly i lost a licence key when one of my family computers died- and have only had one licence key since then. I'm just wondering is there a way to get this back?rent
Is there a different way to contact adobe? Chat just doesn't seem to work for me- and i would love to get these two questions cleared up.
Thanks,
Rachael

Prior to the subscription models—and of course that includes CS4—the Photoshop license was platform specific, either Windows or Mac, but not both. Your CS4 Windows serial number ("key") will never work on the Mac version.
CS4 is out of the loop as far as requesting a platform swap for a nominal fee. It is no longer supported by Adobe in any way. A platform swap required the destruction of your PC version, so you could not use both the PC and the Mac versions.
For a time, you could have used CS4 to upgrade to CS6 for about $200, but that time window has closed by now. Now you would have to own a legitimate version of CS5 in order to be eligible to buy an upgrade to CS6.
You can of course buy the full version of Photoshop CS6 Extended for $1,000 from the Adobe store:
Creative Suite 6
Alternatively, you can subscribe to Photoshop CC and Photoshop CC2014 on a monthly basis without ever owning the software. If you stop paying monthly, the software ceases to work.
The cheapest subscription is the Photography plan, which includes both Photoshop and Lightroom for $10 a month.
These are user forums; you are not addressing Adobe here. To contact Adobe support directly:
Click on the link below, and after that click on "Still need Help? Contact us."
Then on the next page, click Chat
http://helpx.adobe.com/contact.html?step=PHXS_downloading-installing-setting-up_licensing- activation.
There is also a phone option. 1 (800) 833-6687

Adobe Photoshop CS4 Extended - Trial Version Expired

Can someone help me please. I have searched the forums but I cannot find a solution.
I installed the Photoshop CS4 extended trial which expired a few weeks ago. In the meantime I have purchased a copy of Photoshop CS4 (Standard not Extended). I completed removed the trial but I am unable to installed the purchased copy. I am getting the trial expired serial input screen.
I have also tried the unistall with REVO but this has not made any difference.
I have tried to use the Adobe cleanup but I dont think its worked properly. I am running Windows 7 Operating System.
I have uninstalled/installed photoshop 5 times now and its driving me mad

There is no problem such as you describe. If you buy a legitimate standard edition license, you can enter that serial number and the trial version will be activated as the standard edition.
Where did you get this copy of Photoshop CS4?
If not directly from Adobe, there's a chance you were scammed and your serial number isn't valid at all. Photoshop is heavily pirated.
-Noel

Reinstalling Photoshop CS4 invalid serial number

I have had this software since 2008. It has been running on the same PC for the last five years, now I have finally upgraded the PC, my serial number is invalid and wont activate. Customer service chat says its an incorrect number and could I provide Proof of Purchase (?) Are you kidding me?! They don't show the software was registered -ever- then why was it functioning just fine for the last five years?! To make matters worse, India chat hung up on me -twice!! So I get to thinking, I wonder what our corporate serial numbers say on the Adobe Volume Licensing site -guess what?! They're invalid too!! Coincidence?! I think not! I want an answer as why any serial number I enter from Creative Suite 2 Premium, Technical Suites 2, 3 and 3.5 and a privately owned Photoshop CS4 Extended are ALL invalid according to Adobe?! Is there a translation error from English to Hindi?! Or are your corporate systems so screwed up, you have no clue as to what is a valid serial number and what is not, so you just lead them around and around and around until you just hang up on them or they get so frustrated and angry, they go get a pirated version and generate a key so they never have to speak to you again. I'm certainly not spending another $800 on another Adobe product that may or may not have a valid key. I want the key I legally own validated!! Today!!!

I too have just been victimized by this same scenario, Windows XP machine replaced by a Windows 7 machine, installed CS4 extended to new machine, no serial # acceptance, deactivated XP CS4, reinstalled CS4 on to Win 7 machine, deleted Adobe PCD cache as seen on blogs and chats, activated Win 7 CS4 and it still tells me invalid serial #'s. No help from Adobe! Adobe!, if you care,
Advertise a phone number that allows us to speak to a human being that knows what to do! Don't use delay tactics like people in India that can't make decisions or hope people just give up and buy a new software package!
This is a situation that has me disappointed in Adobe. I always had great performance and stable software until now. And to find out how difficult it is to rectify the problem only because of Adobe's unwillingness to do so is really sad. This is how companies fail, People will spread the word if something is not done to correct and or at least set up a means to help those suffering this debacle.
I for one, am fed up with the hunt and peck search online for an answer and the lack of getting hold of an English speaking person that has a solution that will correct ADOBE'S mistake here. I, like so many I have read about, have a valid copy/ license of CS4 Extended and have only used it on 1 computer until now for many years. We are licensed to use on two computers at a time at different locations, up to 20 reinstalls! This record of valid users and serial numbers is an easy archive by Adobe and should be self explanatory to anyone that researches it. Activated year one on one computer, used for many years on same computer, being activated on a new computer due to Windows XP no longer being supported! How difficult is that? What makes my serial numbers invalid? No one is accusing me of being a thief or Pirate, Adobe just made my serial numbers invalid for no good reason and I have to spend many frustrating hours chasing it down a dead end road! Adobe! See the problem and come forward with a place users can go for a centralized solution! I am a professional that can not afford this interruption to my schedule. A class action law suit is sure to follow if something is not done soon.
Bad press is sure to follow. Your loyal customers will look elsewhere for what they need. I can't believe this is the plan.
If anyone that cares at Adobe is reading this please call me or email me at:<Removed by Moderator> Adobe records have my contact info from my registration of my software both originally and while trying to set up my new computer.
This software is expensive to buy originally. This software may just get a reputation that it is too expensive to purchase if Adobe is going to randomly shut it down by any claim they choose. Abuse of power? yes! A company that does this sort of extortion to it's loyal clients won't be around long. If this is a way to force users to upgrade or pay more money to Adobe for a product they invested in years ago, with the expectation of uninterrupted use until the clients chose to upgrade, than shame on the corporate persons behind it. If this is just a bad string of poor judgement, than fix it fast- make a solution for the damage being done to your loyal customers.
There are many other software solutions out there that do many of the same things for a lot less money than Adobe. Without the professional support of their product in the long run, Adobe may be just be another Greedy corporate monster that WAS!
Prove me right in my being a satisfied long term customer, believing Adobe supports its products long term, and fix this serial number problem. My new computer and the old computer are both without a working CS4 system now. What are you going to do about this major software BUG?
Nick

Photoshop CS4 Extended serial issue

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