Photoshop cs4 serial nr question

Hi,
i got adobe photoshop cs4 extended as a trial on my pc.
recently was bought adobe photoshop cs4 (not extended), so should i uninstall extended version and install photoshop from new disc or not?
i asked because when i entered code from the disc i got red cross in the end instead of green tick.
Thanks in advance,
Alex

alex-d
The procedure I mentioned in my initial post was EXACTLY the info I received from Adobe support. When I downloaded the Extended version the notes seemed to imply (if not directly said) that by purchasing and entering a S/N for a lesser version e.g. the basic version then some features available in Extended would not be available. Like you, having twice entered the S/N and having twice received that red cross I telephoned support. They told me to uninstall Extended (the installers for both apps are different) and do a clean install from the basic version on DVD which I had purchased via Amazon. I did exactly this and everything went without a hitch. If you are still having trouble it might be worth trying again to uninstall Extended but prior to installing from the DVD run a registry cleaner such as CCleaner (free) to rid your computer of any crap left over from Extended.
I must admit to having serious concerns with regards to Adobe. They've had a good few years to practice this, and are leaders in the market but still don't appear to get the simplest of things sorted out. Do departments actually talk to one another I wonder. :-(

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Strego
I am sure that you have twigged I am a PC user not a Mac user. I did a little more investigation and found reference to a bit of software for the Mac called "Jellybean Key Finder". I have absolutely no idea if it works as I cant try it but it might be worth a look.
http://mac-product-key-finder.com/
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mikhail7 wrote:
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BrokeBrain wrote:
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I'm using ADOBE PHOTOSHOP CS4 for a long time.

Friedel Koellemann - Tel. +0212 52878 - [email protected]
Produkt ADOBE PHOTOSHOP CS4
Serial No. [deleted by moderator]
PC WIN7 64Bit
Hi,
I got this produkt since 8 years befor. I did not use it many times. Now I wand to work with but there is no activierungscode any more.
It's possible because I've change my Computer HW many times in the last 5 Years.
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Thank you very much
best regards
Friedel Köllemann

Please remove your serial number. This is a public forum.
Attention mod: Please edit.
This is a user to user forum. We are not Adobe. We are just customers like you.
You need to contact Adobe:
Contact Customer Care
You may need to use the chat option.

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Photoshop cs4 serial nr question

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