Photoshop CS4 Serial Truncated

Please help. I have Photoshop CS4 extended which was installed as part of Design Premium CS4. I wish to delete it off one machine and install it on a new machine and can only find a 20 digit serial number in Photoshop>Help>System Info. I have no boxes or records to refer to now and am hoping there is a way to do this. Thank you for your help.

Strego
I am sure that you have twigged I am a PC user not a Mac user. I did a little more investigation and found reference to a bit of software for the Mac called "Jellybean Key Finder". I have absolutely no idea if it works as I cant try it but it might be worth a look.
http://mac-product-key-finder.com/
Good Luck
John

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Photoshop CS4 serial number flagged as invalid on reinstallation.

Photoshop CS4 Serial number flagged as invalid when I know it's OK. I have been transferring my software to Windows7 from XP by running two operating systems on separate volumes so I can keep working while dealing with compatibility problems. I have my original CD with serial number that I have been using for years. I have wasted a lot of time on this but I am now at the stage where I have deactivated and uninstalled PS from XP, reinstalled from download from Adobe on Win7. When I install I'm asked for the serial number which is accepted OK. When I try to run PS I'm again asked for s/n but this time it's flagged as Invalid. I have had to resort to running as 30 day trial while I trying to find a solution. I'm now desperate, Help Please!

Thanks for that. Yes, I had seen that before and tried it. It made no difference unfortunately.
BUT the good news is, I have tried again this new day and NOW it goes through. Go figure!
Thanks to everyone in this Discussion for your suggestions.
Problem somehow resolved itself?!

Finding the photoshop cs4 serial number

So, I'm wanting to put Adobe Photoshop CS4 on my new computer but can't find the e-mail with the serial number in it. I've used countless softwares but no serial found works.
The question now is: How do I find the serial?

If you bought it as a download from Adobe, click the red logo at the top of this page, then the My Adobe link, and finally the My Products link. You can retrieve your serial number from Adobe's web pages.
-Noel

Photoshop cs4 serial nr question

Hi,
i got adobe photoshop cs4 extended as a trial on my pc.
recently was bought adobe photoshop cs4 (not extended), so should i uninstall extended version and install photoshop from new disc or not?
i asked because when i entered code from the disc i got red cross in the end instead of green tick.
Thanks in advance,
Alex

alex-d
The procedure I mentioned in my initial post was EXACTLY the info I received from Adobe support. When I downloaded the Extended version the notes seemed to imply (if not directly said) that by purchasing and entering a S/N for a lesser version e.g. the basic version then some features available in Extended would not be available. Like you, having twice entered the S/N and having twice received that red cross I telephoned support. They told me to uninstall Extended (the installers for both apps are different) and do a clean install from the basic version on DVD which I had purchased via Amazon. I did exactly this and everything went without a hitch. If you are still having trouble it might be worth trying again to uninstall Extended but prior to installing from the DVD run a registry cleaner such as CCleaner (free) to rid your computer of any crap left over from Extended.
I must admit to having serious concerns with regards to Adobe. They've had a good few years to practice this, and are leaders in the market but still don't appear to get the simplest of things sorted out. Do departments actually talk to one another I wonder. :-(

Photoshop CS4 serial not working for 64 bit

Ok heres the story, ive been using my copy for about 8 months straight without any problems, yesterday I start up photoshop as I do every day and BLAM, it tells me the serial Ive been using is no longer valid.
When i try to re enter the serial it gives me a big fat red cross.
The weird thing is that the 32bit version seems to work just fine.
I already tried re installing the program, used the CS4 cleaning utility and whatnot, but still the same problem, 64 bit asks for serial, 32bit works, I have 8 gigs of ram in my rig and hate to let it all go to waste by using the 32 bit, so if anyone has any clue about my problem, please share.
Cheers

Sounds like a specific part of the licensing service does not launch. Have you checked your event viewer and your Services panel?
Mylenium

I'm using ADOBE PHOTOSHOP CS4 for a long time.

Friedel Koellemann - Tel. +0212 52878 - [email protected]
Produkt ADOBE PHOTOSHOP CS4
Serial No. [deleted by moderator]
PC WIN7 64Bit
Hi,
I got this produkt since 8 years befor. I did not use it many times. Now I wand to work with but there is no activierungscode any more.
It's possible because I've change my Computer HW many times in the last 5 Years.
Please can you reset my account so I can use my lizenze on two PC in my privat activities.
Thank you very much
best regards
Friedel Köllemann

Please remove your serial number. This is a public forum.
Attention mod: Please edit.
This is a user to user forum. We are not Adobe. We are just customers like you.
You need to contact Adobe:
Contact Customer Care
You may need to use the chat option.

Cross Platform from Photoshop CS4 to Photoshop CC offer

Is it possible to use an existing Photoshop CS4 serial number (Windows Platform) to take advantage of the Photographers offer currently available AND at the same time move to Mac software. I have an old verson of photoshop but since then I have moved across to using Mac computers.

What Mylenium said.
The Windows only or Mac only serial number distinction is a thing of the past with Cloud software.
Cloud apps are activated via your Adobe ID (no serial number required) so as a Cloud member, all your software can be installed and used on Mac/Mac or Mac/Win or Win/Win at any time.

I need to install photoshop cs4 extended from a disk to a new computer because my old computer had a hard drive crash. There is no serial number on the back of the case. How can I obtain a usable serial number?

I have to install Photoshop CS4 extended on a new computer from a disk because my old computer had a hard drive crash. There is no serial number on the back of the case. How can I obtain a usable serial number?

Find your serial number quickly
You can activate software without following up and registering it... at least that was the case in the past. The serial number is normally located on the disc case or a box inside the main box. If you did not purchase the disc from Adobe then it is possible you would have dealt with a redemption code, in which case it would have been up to you to keep a record of the serial number, especially if you did not follow up and register the software.

I have Creative Suite 3 Master Collection. Am trying to install Photoshop CS4 upgrade. It will not accept any of the serial numbers from my Creative Suite 3 Master Collection. The upgrade is for Photoshop CS 4 only

Need help installing Photoshop CS4 upgrade. I have Adobe Creative Suite 3 Master Collection installed on my computer. When trying to install Photoshop CS 4 upgrade. I am ask for serial number of Photoshop CW, CS2, & CS3 I put in the serial number from my Creative Suite 3 Master Collection. None of which are accepted. What do I need to do to accomplish upgrade?

When you purchase a Creative Suite collection, you can't run an upgrade on an individual product within the Suite. You have to upgrade the entire collection.
You could purchase a copy of Photoshop CS6, or a subscription to Photoshop which can be as little as $9.99 with the Photography plan to the Creative Suite.
Adobe no longer sells upgrades to CS3 or CS4.

I bought Adobe Suite 4 on disc and I have a serial number but my new laptop doesn't have a CD drive. How do I install Photoshop CS4?

I bought Adobe Suite 4 on disc and I have a serial number but my new laptop doesn't have a CD drive. How do I install Photoshop CS4?

Download from Download CS4 products
Install then enter your serial number.

Installing Photoshop CS4 from original Disk onto my new Macbook Pro. Serial number accepted but now asks for the serial number of a previous version e.g. CS3 which I no longer keep. How do I resolve ?

Installing Photoshop CS4 from original Disk onto my new Macbook Pro. Serial number accepted but now asks for the serial number of a previous version e.g. CS3 which I no longer keep. How do I resolve ?

Tina Hadley did you migrate/transfer your applications over to your new Macintosh? If so this could cause problems with your serial number being recognized. Please run the available uninstallers located in Applications/Utilities/Adobe Installers folder. Once this is done you will also want to run the CC Cleaner Tool. Details on the use of the CC Cleaner Tool can be found at Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html.

Adobe Photoshop cs4 extended invalid serial number

I just bought adobe photoshop cs4 extended from a large retail computer store.I had the trial version of photoshop cs4 extended.I uninstalled the trial version and installed from dvd.I got a Invalid serial number error.I am sure there was a software configuration problem .The reason ,the disk needs to verfy that you have the original disk,If that happens ,After installation ,Just delete this file C:\Program Files\Common Files\Adobe\Adobe PCD\cache\cache.db This is the location where it installed the serial . After deleteing it will create a new cache.db file and store the serial there that goes with that disk . When you open PS cs4 it will ask to enter serial again.Just enter the serial again that came with box ..I guess this would work also with adobe photoshop cs4

I encountered the same problem with Photoshop CS5 - I had the trial version installed, and now bought the extended version, but it keeps saying the license key is invalid. I did unistall, ran the cleanup tool, but it is still not working. Any help is appreciated.

Adobe Photoshop CS4 message: "Licensing for this product has stopped working." I have the serial number but not the media. How do I use the software?

I recently tried to use Photoshop CS4 that I have on my computer but I get the message:"Licensing for this product has stopped working." I have the serial number but not the media. How can I use this version?

You can get the installer here: Download CS4 products
It will install as a fully functional 30 day trial. Entering your serial number will convert it to a permanent version, Standard or Extended, depending on what serial number you purchased.
If you still have the license problem. get back to me with your OS details and the error code.
Gene

Reinstalling Photoshop CS4 invalid serial number

I have had this software since 2008. It has been running on the same PC for the last five years, now I have finally upgraded the PC, my serial number is invalid and wont activate. Customer service chat says its an incorrect number and could I provide Proof of Purchase (?) Are you kidding me?! They don't show the software was registered -ever- then why was it functioning just fine for the last five years?! To make matters worse, India chat hung up on me -twice!! So I get to thinking, I wonder what our corporate serial numbers say on the Adobe Volume Licensing site -guess what?! They're invalid too!! Coincidence?! I think not! I want an answer as why any serial number I enter from Creative Suite 2 Premium, Technical Suites 2, 3 and 3.5 and a privately owned Photoshop CS4 Extended are ALL invalid according to Adobe?! Is there a translation error from English to Hindi?! Or are your corporate systems so screwed up, you have no clue as to what is a valid serial number and what is not, so you just lead them around and around and around until you just hang up on them or they get so frustrated and angry, they go get a pirated version and generate a key so they never have to speak to you again. I'm certainly not spending another $800 on another Adobe product that may or may not have a valid key. I want the key I legally own validated!! Today!!!

I too have just been victimized by this same scenario, Windows XP machine replaced by a Windows 7 machine, installed CS4 extended to new machine, no serial # acceptance, deactivated XP CS4, reinstalled CS4 on to Win 7 machine, deleted Adobe PCD cache as seen on blogs and chats, activated Win 7 CS4 and it still tells me invalid serial #'s. No help from Adobe! Adobe!, if you care,
Advertise a phone number that allows us to speak to a human being that knows what to do! Don't use delay tactics like people in India that can't make decisions or hope people just give up and buy a new software package!
This is a situation that has me disappointed in Adobe. I always had great performance and stable software until now. And to find out how difficult it is to rectify the problem only because of Adobe's unwillingness to do so is really sad. This is how companies fail, People will spread the word if something is not done to correct and or at least set up a means to help those suffering this debacle.
I for one, am fed up with the hunt and peck search online for an answer and the lack of getting hold of an English speaking person that has a solution that will correct ADOBE'S mistake here. I, like so many I have read about, have a valid copy/ license of CS4 Extended and have only used it on 1 computer until now for many years. We are licensed to use on two computers at a time at different locations, up to 20 reinstalls! This record of valid users and serial numbers is an easy archive by Adobe and should be self explanatory to anyone that researches it. Activated year one on one computer, used for many years on same computer, being activated on a new computer due to Windows XP no longer being supported! How difficult is that? What makes my serial numbers invalid? No one is accusing me of being a thief or Pirate, Adobe just made my serial numbers invalid for no good reason and I have to spend many frustrating hours chasing it down a dead end road! Adobe! See the problem and come forward with a place users can go for a centralized solution! I am a professional that can not afford this interruption to my schedule. A class action law suit is sure to follow if something is not done soon.
Bad press is sure to follow. Your loyal customers will look elsewhere for what they need. I can't believe this is the plan.
If anyone that cares at Adobe is reading this please call me or email me at:<Removed by Moderator> Adobe records have my contact info from my registration of my software both originally and while trying to set up my new computer.
This software is expensive to buy originally. This software may just get a reputation that it is too expensive to purchase if Adobe is going to randomly shut it down by any claim they choose. Abuse of power? yes! A company that does this sort of extortion to it's loyal clients won't be around long. If this is a way to force users to upgrade or pay more money to Adobe for a product they invested in years ago, with the expectation of uninterrupted use until the clients chose to upgrade, than shame on the corporate persons behind it. If this is just a bad string of poor judgement, than fix it fast- make a solution for the damage being done to your loyal customers.
There are many other software solutions out there that do many of the same things for a lot less money than Adobe. Without the professional support of their product in the long run, Adobe may be just be another Greedy corporate monster that WAS!
Prove me right in my being a satisfied long term customer, believing Adobe supports its products long term, and fix this serial number problem. My new computer and the old computer are both without a working CS4 system now. What are you going to do about this major software BUG?
Nick

Adobe haven't responded to my serial number case!! Photoshop CS4 Extended Student Edition

Hi - I bought the student edition of Photoshop CS4 a few weeks ago. I registered on here and sent of my case to get a serial number on 21st June. A notification confirmed I had done what was required and said I would receive a reply, and therefore my serial number, in 1 day. I STILL have not heard from them via my email and have checked all emails including junk files!! Also, on here is still says the case is open and Adobe response is pending. I have one day left on the 30 day free trial and REALLY need the serial number now!!
I rang Adobe yesterday, and after about a half hour wait finally got someone on the other end - who said that the serial number would now be sent to 'the portal'. I'll be honest, I dont know what that means but assumed that I would receive an email with my serial number. No such luck - even though the status of my case seems to have been updated on 29th June (yesterday), I presume after the phone call. It hasn't been 'updated' though!! As in, no response has been made!! I am worrying now!
What am I supposed to do?? Where / what is the portal - somehwere else I should be checking??? Did I not do something or do something wrong? All I did was register and then fill in / open case to get serial number, including scan of my NUS student card (name, birth date, photo) - is the student card number required? Because that is the only thing I can think of that I did not include - I wish Adobe would actually tell me if I have not filled something in or something...!!
Please help - Flo.

Folks,
We are aware of the backlog in Customer Service to issue serial numbers for education versions of our applications. We are addressing this and expect to clear the backlog in a few days. In the meantime you can install and run your Student Edition in Trial mode. UK and Australia users, please be aware that when you install your application in trial mode you need to select English International from the language options, not the default language English (US).
Otherwise your serial number you will receive shortly won't work until you reinstalled your CS4 product with the English International language selection.
See this tech doc for more info:
http://go.adobe.com/kb/ts_kb407142_en-us
We are going to remove individual employee's email addresses from this thread, since having them being flooded with emails won't be a solution.
We appreciate your patience and sincerely apologize for the delays in reaching Customer Service and obtaining the serial numbers.
Kirsten Harris
Manager, Technical Response Team, Creative Suite

Photoshop CS4 Serial Truncated

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