Photoshop CS4 won't recognize file and won't save
Help! I have Photoshop CS4. I have had trouble in the past with photoshop not recognizing my raw files from Nikon (NEF). Sometimes it does and sometimes it doesn't. Now I can't get PS to save any file, jpeg or ps. Can anyone help me please?
Cherichman wrote:
…What next?
• First of all, click on the following link and READ it in its entirety. Then provide basic information.
Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
http://forums.adobe.com/thread/419981?tstart=0
• What exact version of Ps CS4 are you using? 11.0.2?
• Exact version of the OS?
• You are not working over a network, are you?
• Have you tried creating a fresh, new account and logging in as a different user?
• Have you Repaired Permissions with Apple's Disk Utility?
• Check the read and write permissions on the folder(s) and volume(s) to which you are attempting to save.
This is the boilerplate text often used in connection to saving to a network (please NOTE the part where it explains that normally, it does work, but that it is impossible to troubleshoot someone else's network remotely, and that's why it's not supported by Adobe):
If you are opening files over a network or saving them to a network server, please cease and desist immediately in the event you are currently experiencing problems with one or more files. Working across a network is not supported.
See:
http://kb2.adobe.com/cps/406/kb406793.html
Copy the CLOSED file from your server to your local hard disk, work on it, save it again to your local hard disk, close it, and copy the closed file back to the server.
Of course, the fact that Adobe does not support working across a network does not necessarily mean it won't work. It should.
Adobe's position is that there are too many variables in a network environment for them to guarantee that everything will work correctly in every network, especially given the fact that if something does not work properly, it's probably the network's fault, and Adobe has no way of troubleshooting your network.
If you can't work locally, you are on your own, and if something happens, you're on your own. If you must work from a server, make sure your network administrator is a competent professional.
When problems arise, a lot of valuable work can be lost.
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See the following posting from some time ago:
http://forums.adobe.com/thread/1166199?tstart=90 -
Photoshop CS4 will not recognize RAW2 photos taken with my new Panasonic Lumix FZ100 camera. This camera is listed in Adobe's 6.2 Camera Raw update for Photoshop CS5 but cannot be loaded in CS4. I paid a lot of money for CS4 and don't want to buy CS5 just because I bought a new camera, but it appears that Adobe no longer updates Camera Raw for CS4 or with newer cameras. When I called the Help Desk to find out if there was some kind of patch I could get to make CS4 compatible with my new camera a gentleman in New Delhi informed me that he couldn't even answer my question until I paid $40 since answering questions about CS4 was a "paid service." I hung up in a rage. Does anyone else have this problem and is there a solution?
This camera is listed in Adobe's 6.2 Camera Raw update for Photoshop CS5 but cannot be loaded in CS4.
Adobe does indeed not update obsolete versions of Camera Raw for new camera types.
And guess what: It’s the camera producers who seem to like to change their raws – so how about spreading some of your indignation their way?
I paid a lot of money for CS4 and don't want to buy CS5 just because I bought a new camera
The upgrade is cheaper than buying the full version.
Anyway, you could try the free DNG Converter which should be able to handle everything the most recent version of Camera Raw can handle.
Edit:
http://www.adobe.com/support/downloads/product.jsp?product=106&platform=Macintosh&promoid= HTENC -
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My Photoshop CS4 quit reading CR2 files from my Canon EOS 5D Mark II. Photoshop update with new raw version failed. Please advise.
And many thanks!This screen shot shows the correct path to the appropriate folder in CS4 on the Mac, which is not called "ACR folder" (that must be a Windows thing).
The version of ACR in the image is older (5.2, obsolete by now), because it's a screen shot from many moons ago.
The important thing is to start the path in the ROOT LEVEL Library, not your username or home Library: -
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Re installing Photoshop CS4 on an upgraded computer and it will not accept the serial number. Unable to deactivate Photoshop before upgrading computer due to hardware failure. Note that Adobe Photoshop CS4 New Install Bundle package consists of the new Photoshop CS4 Upgrade bundled together with the qualifying product, in this case an Adobe Photoshop CS2 License. I have tried both the CS2 and CS4 Serial numbers and both have not worked.
Since we are user volunteers and not Adobe Employees, I'll link you over to Customer Care.
Click on "Contact Us" and either phone or chat. Contact Customer Care
Gene -
Before this last upgrade, when I would create a file and do a "Save As" it would always open "My Documents" by default, which is what I prefer. But since the upgrade it opens in some anonymous file, to which I have to go through several steps to get to My Documents, and I can't seem to select the default in my preferences. HELP PLEASE!!!
Before this update of what software from what version to what version using which OS?
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Photoshop CS4 won't open RAW files
Photoshop CS4 will not open RAW (.CR2) files. I have tried what is listed on Adobe's website (checking versions, uninstalling, reinstalling). Nothing has worked. It still gives me the error message: "Could not complete your request because Photoshop does not recognize this type of file."
I am using CS4 on a 10.6.6 Mac OS with a Canon Rebel XS. I currently have Camera Raw 5.7 installed.
Does anyone have any answers ?
Thank you,
TeresaThe CAT.CR2 file that was posted is from a 1000D that does not have sRAW capabilities. Comparing the ExifTool data and the camera specifications, there should have been a small-sized preview JPG image and a large-sized RAW image in the file, but the file was truncated after the top-left quadrant of RAW data was written:
http://www.dpreview.com/reviews/canoneos1000d/page3.asp
ExifTool Version Number : 8.09
File Name : Cat.CR2
Directory : P:/Pictures/home/xfer_Other/7DTests/Misc
File Size : 3.1 MB
File Modification Date/Time : 2011:02:17 19:41:05-06:00
File Permissions : rw-rw-rw-
File Type : CR2
MIME Type : image/x-raw
Exif Byte Order : Little-endian (Intel, II)
Image Width : 1936
Image Height : 1288
Bits Per Sample : 8 8 8
Compression : JPEG (old-style)
Make : Canon
Camera Model Name : Canon EOS DIGITAL REBEL XS
Preview Image Start : 42816
Orientation : Horizontal (normal)
Preview Image Length : 356052
X Resolution : 72
Y Resolution : 72
Resolution Unit : inches
Modify Date : 2011:02:10 00:34:31
Exposure Time : 1/50
F Number : 5.0
Exposure Program : Aperture-priority AE
ISO : 800
Exif Version : 0221
Date/Time Original : 2011:02:10 00:34:31
Create Date : 2011:02:10 00:34:31
Components Configuration : Y, Cb, Cr, -
Shutter Speed Value : 1/49
Aperture Value : 5.0
Flash : Off, Did not fire
Focal Length : 30.0 mm
Macro Mode : Normal
Self Timer : Off
Quality : RAW
Canon Flash Mode : Off
Continuous Drive : Single
Focus Mode : Manual Focus (3)
Record Mode : CR2+JPEG
Canon Image Size : Large
Easy Mode : Manual
Digital Zoom : None
Contrast : Normal
Saturation : Normal
Metering Mode : Evaluative
Focus Range : Not Known
Canon Exposure Mode : Aperture-priority AE
Lens Type : Canon EF-S 18-55mm f/3.5-5.6 IS
Long Focal : 55 mm
Short Focal : 18 mm
Focal Units : 1/mm
Max Aperture : 4.4
Min Aperture : 29
Flash Activity : 0
Flash Bits : (none)
Zoom Source Width : 0
Zoom Target Width : 0
Manual Flash Output : n/a
Color Tone : Normal
SRAW Quality : n/a
Auto ISO : 100
Base ISO : 800
Measured EV : 7.75
Target Aperture : 5
Target Exposure Time : 1/51
Exposure Compensation : +1/3
Slow Shutter : None
Shot Number In Continuous Burst : 0
Optical Zoom Code : n/a
Flash Guide Number : 0
Flash Exposure Compensation : 0
Auto Exposure Bracketing : Off
AEB Bracket Value : 0
Control Mode : Camera Local Control
Measured EV 2 : 7.75
Bulb Duration : 0
Camera Type : EOS High-end
ND Filter : Unknown (-1)
Canon Image Type : Canon EOS DIGITAL REBEL XS
Canon Firmware Version : Firmware Version 1.0.7
Owner Name :
Camera Body No. : xxxxxxx102
Flash Metering Mode : Off
Camera Temperature : 27 C
Camera Orientation : Horizontal (normal)
Focus Distance Upper : 0.28
Focus Distance Lower : 0.27
White Balance : Auto
Firmware Version : 1.0.7
Directory Index : 100
File Index : 452
Canon Model ID : EOS Rebel XS / 1000D / Kiss F
Thumbnail Image Valid Area : 0 159 7 112
Serial Number Format : Format 2
AF Mode : Off (Manual Focus)
Num AF Points : 7
Valid AF Points : 7
Canon Image Width : 1936
Canon Image Height : 1288
AF Image Width : 3888
AF Image Height : 2592
AF Area Widths : 194 139 139 194 139 139 194
AF Area Heights : 139 194 194 194 194 194 139
AF Area X Positions : 0 -1283 -769 0 769 1283 0
AF Area Y Positions : -640 0 0 0 0 0 640
AF Points In Focus : (none)
AF Points Selected : 0,1,2,3,4,5,6
Original Decision Data Offset : 0
Bracket Mode : Off
Bracket Value : 0
Bracket Shot Number : 0
Raw Jpg Size : Large
Long Exposure Noise Reduction 2 : Off
WB Bracket Mode : Off
WB Bracket Value AB : 0
WB Bracket Value GM : 0
Live View Shooting : Off
Lens Model : EF-S18-55mm f/3.5-5.6 IS
Internal Serial Number : xxxxxxx3UU
Dust Removal Data : (Binary data 1024 bytes, use -b option to extract)
Exposure Level Increments : 1/3 Stop
Flash Sync Speed Av : Auto
Long Exposure Noise Reduction : Off
High ISO Noise Reduction : Off
Auto Lighting Optimizer : Enable
AF Assist Beam : Emits
AF During Live View : Disable
Mirror Lockup : Disable
Shutter-AE Lock : AF/AE lock
Set Button When Shooting : LCD monitor On/Off
LCD Display At Power On : Display
Add Original Decision Data : Off
Tone Curve : Standard
Sharpness : 0
Sharpness Frequency : n/a
Sensor Red Level : 0
Sensor Blue Level : 0
White Balance Red : 0
White Balance Blue : 0
Color Temperature : 5200
Picture Style : Faithful
Digital Gain : 0
WB Shift AB : 0
WB Shift GM : 0
Measured RGGB : 1174 1024 1024 298
VRD Offset : 0
Sensor Width : 3948
Sensor Height : 2622
Sensor Left Border : 52
Sensor Top Border : 23
Sensor Right Border : 3939
Sensor Bottom Border : 2614
Black Mask Left Border : 0
Black Mask Top Border : 0
Black Mask Right Border : 0
Black Mask Bottom Border : 0
Color Data Version : 5 (450D/1000D)
WB RGGB Levels As Shot : 2491 1024 1024 1558
Color Temp As Shot : 5781
WB RGGB Levels Auto : 2491 1024 1024 1558
Color Temp Auto : 5781
WB RGGB Levels Measured : 2488 1021 1026 1559
Color Temp Measured : 5781
WB RGGB Levels Daylight : 2162 1024 1024 1586
Color Temp Daylight : 5200
WB RGGB Levels Shade : 2551 1024 1024 1311
Color Temp Shade : 7000
WB RGGB Levels Cloudy : 2351 1024 1024 1429
Color Temp Cloudy : 6000
WB RGGB Levels Tungsten : 1608 1137 1137 2786
Color Temp Tungsten : 3200
WB RGGB Levels Fluorescent : 1856 1024 1024 2222
Color Temp Fluorescent : 3864
WB RGGB Levels Kelvin : 2162 1024 1024 1586
Color Temp Kelvin : 5200
WB RGGB Levels Flash : 2405 1024 1024 1423
Color Temp Flash : 6142
Raw Measured RGGB : 50562 43856 45217 12556
User Comment :
Sub Sec Time : 23
Sub Sec Time Original : 23
Sub Sec Time Digitized : 23
Flashpix Version : 0100
Color Space : sRGB
Exif Image Width : 3888
Exif Image Height : 2592
Interoperability Index : R98 - DCF basic file (sRGB)
Interoperability Version : 0100
Focal Plane X Resolution : 4438.356164
Focal Plane Y Resolution : 4445.969125
Focal Plane Resolution Unit : inches
Custom Rendered : Normal
Exposure Mode : Auto
Scene Capture Type : Standard
Thumbnail Offset : 38124
Thumbnail Length : 4689
Photometric Interpretation : RGB
Samples Per Pixel : 3
Rows Per Strip : 324
Planar Configuration : Chunky
Strip Offsets : 1343652
Strip Byte Counts : 8949054
Raw Image Segmentation : 1 1964 1984
Aperture : 5.0
Drive Mode : Single-frame shooting
File Number : 100-0452
Image Size : 3888x2592
Lens : 18.0 - 55.0 mm
Lens ID : Canon EF-S 18-55mm f/3.5-5.6 IS
Preview Image : (Binary data 356052 bytes, use -b option to extract)
Scale Factor To 35 mm Equivalent: 1.6
Shooting Mode : Aperture-priority AE
Shutter Speed : 1/50
Create Date : 2011:02:10 00:34:31.23
Date/Time Original : 2011:02:10 00:34:31.23
Modify Date : 2011:02:10 00:34:31.23
Thumbnail Image : (Binary data 4689 bytes, use -b option to extract)
WB RGGB Levels : 2491 1024 1024 1558
Blue Balance : 1.521484
Circle Of Confusion : 0.019 mm
Field Of View : 40.7 deg
Focal Length : 30.0 mm (35 mm equivalent: 48.6 mm)
Hyperfocal Distance : 9.70 m
Lens : 18.0 - 55.0 mm (35 mm equivalent: 29.1 - 89.0 mm)
Light Value : 7.3
Red Balance : 2.432617 -
Message - Can't open a Scratch File & Photoshop CS4 Won't load
I just installed Photoshop CS4, both the 32 and 64 bit versions (part of the "Master Collection"). After opening the programs I changed the scratch disk location to two separate drives other than where Photoshop resides, where it had placed said file as a default. Now neither Photoshop versions will open.
I get the following message:
"Could not open a scratch file because the scratch file is locked..."
Just one problem, there is no scratch file visible on either of the two drives...
My operating system is Vista Ultimate on a 64 bit Quad CPU machine with 8Gb of ram, two Raptor HDs, four 750Gb HDs configured into one RAID 5 drive and Nvida GEForce 8800GTS graphics card.
Has anyone here experienced a similar problem???
Cheers,
MichaelHad the same problem, and called Adobbe tech support, who solved the problem <g>. In Computer find the disk you want to use as a scratch disk, select, right click, and choose properties. Go to the Security tab and highlight Users (your name) and look at the Permissions. To use as a scratch disk, Full control needs to be checked (Allowed). If it's not, edit the Permissions for Users, and check Full Control. Apply and OK. Setting that disk as a scratch disk should now work fine.
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I'm getting this error message "Could not open scratch file because the disk is not available."
The disk is mounted and on the desktop. All I did was go into photoshop CS4 and add another scratch area which is one of the Hard drives mounted on the desk top. I'm running the latest Leopard 10.5.7 my Mac is Dual-Core Intel with 9GB ram, The Hard drive I have Photoshop on is a new 1TB Seagate and a similar one using for the other scratch disk. I had just installed this new HD formatted it OK and Carbon copy cloned every thing from my back Up. I was running Photoshop for a while then I realized I wanted to add another scratch disk area (or disk). I quit Photoshop after I made the change and tryed to open it when I got the error.James Bechdel wrote:
OK I selected the photoshop app's icon in the finder and did a cmd I or get
info but there was no "ignore ownership" I know what your talking about but
it wasn't there.
Oy!
Why the heck did you do that, James?
I said highlight the icon of the bloody HARD DRIVE you want to designate as a scratch drive; not the darned Photoshop application icon!
CHECK the "Ignore ownership on this volume" box.
James Bechdel wrote:
…why I have Photoshop on another internal HD. Is one of myHD's is for when I do Video editing and I may need Photoshop.
So what??? If you want to do editing on another drive you can still launch the one and only copy that will work on your bloody machine, namely the one installed and activated on your startup drive.
Any other copies of Photoshop you have installed on different drives attached to your computer WILL NOT BE ACTIVATED, they won't even launch, they won't work at all! However, they will confuse the hell out of the working copy of Photoshop.
When you edit video you can just boot off the same startup drive. Who led you on that totally screwed path? Had you ever used a Mac before? You have to learn Mac 101.
You desperately need to get this book [CLICK HERE] and study it carefully. -
Photoshop CS4 won't open Raw image
Not sure what happened, but when I edit a raw image, and push open Photoshop opens but does
not open the image. I just updated to 11.01, and updated camera raw to 5.6
I reinstalled Photoshop, and the updates and the same thing happens.
Any suggestions would be much appreciated.
Thanks in advance
P1GuyOkay this could be a tough one.
I don't use bridge in my normal work flow, I use ACDSee v3 for viewing my photos and graphic designs.
I am a wildlife photographer and have over 300 gigs of photos dating back to 2007.
I just installed a 2 terrabyte HD, and copied these files to this hard drive so that I have two hard drives with these files on them in case of a HD failure.
I opened a file in Camera Raw, edited it, and choose open. Photoshop opened and the would not open the file, and more or less freezes with still some capabilities in the menu. It won't close if you try and exit, and I need to use task manager to close Photoshop.
I then opened bridge, and purged the cache on that file, reopened the same Raw file CR2, edited it in ACR and then opened it in Photoshope and it opened.
I opened and closed files in a lot of older files and it worked fine. Is there a way to purge all the files, or is this not a good thing to do?
I take photos almost on a daily basis, so going through each folder would be a huge task.
P1Guy -
Photoshop CS4 won't print on a new Canon Pixma Pro 10 - Mac Yosemite -
New Epson Pixma Pro 10. Printer works well with other applications, but just sends out blank pages when printing from Adobe Photoshop CS4. Canon suggested I use their plug, Print Studio Pro, and this worked with a file with layered images and text. However, it would not work with a file that had 3 text layers (two of which were hidden) unless I flattened the image. According to Canon, the plug in is supposed to work only with jpegs, but it did work with psd and tifs (when flattened). Any ideas on how I can get it to work directly from Photoshop.
Oletimer wrote:
Thanks for your help - I did find and download the Photoshop update to 11.0.2 and went to the Yosemite developer page you mentioned and do not see how to download the update, so I guess I will just have to wait for that to be released.
That's fine, you should do OK with Yosemite 10.10.1.
I'm glad you found the CS4 11.0.2 update. I nearly hit the roof when I read another post of yours with the "suite auto updates" nonsense after I had explained to you why one cannot rely on Adobes utterly useless auto updaters.
The hapless Adobe auto updater team in India began to get their act together only as of the CS6 updates, but they are back to their unparalleled incompetence in CC and CC2014.
In case you missed it, here's the link to the latest Canon Printer Drivers v3.1 for OS X from Apple, available to the general public, which sounds a lot newer than what you have. There's no reason for you to stick to "Print Studio 1.3.6" whatever that may be.
Canon Printer Drivers v3.1 for OS X
Let me know if you make any progress with your issue. -
not all the executable files are listed in Windows uninstall (i.e bridge, 64-bit version and 32-bit version). When I try to uninstall what is listed (simply Adobe Photoshop CS4) nothing happens. Any suggestions? I'm keen to free up 2.38GB on my C: drive.
Running Windows 7 64-bit.not all the executable files are listed in Windows uninstall (i.e bridge, 64-bit version and 32-bit version). When I try to uninstall what is listed (simply Adobe Photoshop CS4) nothing happens. Any suggestions? I'm keen to free up 2.38GB on my C: drive.
Running Windows 7 64-bit. -
Photoshop CS4 won't open Crashes immediately. Out of ideas
CS4, Windows 8.1
My graphics drivers are up to date. I've not installed any third party items for PS.
I've uninstalled, used clean script, reinstalled several times. ran the repair license (multiple times), changed flexnet licensing from manual to auto and back again during the many tries of repairing. Rolled back the date as Adobe mentions. Rebooted many times. Checked my fonts against the 'trouble list' though none have been installed in weeks. Deleted the preferences. Long list of things I have tried.
I'm out of ideas. Computer is about 6 weeks old. I installed it with no issues then. Program worked a few weeks. Yesterday I tried opening it and it crashes immediately. It opens enough that I can see the main screens then the error comes up. The only message is "adobe photoshop CS4 has stopped working" " A problem caused the program to stop working correctly. Windows will close the program......" No details are provided as to the issue. The only option is to close. I rebooted in safe mode and got the code of 148.3. Repairing the license with the adobe fix still doesn’t correct it.
Any ideas on what else to try?Crash logs.
Working with your Operating System’s Tools | Mylenium's Error Code Database
Mylenium -
Photoshop CC won't save files after update
i just let Adobe do an update to photoshop CC last night, and now this morning, when i go to create files and save them for use in premiere CC, they don't save. i click save, save as, ctrl+S, they just don't do anything. they don't bring up the save window or anything. the only way i can save something is using the "save for web" option and that's not the best option for me right now. is this something that got broken in the CC update?
It looks to be system specific.
It may help if we could see your Photoshop System Info. Directions for sharing your system info from Photoshop:
http://feedback.photoshop.com/photoshop_family/topics/photoshop_how_do_i_share_my_system_i nformation
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