Photoshop CS5.5 freezes after 10 seconds of use every time
Hey everyone,
So weve been going nuts over this! Essentially I work for a big company, and we all have company laptops that we use to work on, which all have essentially the same programs installed on them. I have a Dell Latitude E6530, its running Windows 7, has a Corei7 vPro inside. Im running Adobe Production Premium CS5.5, and all the programs work perfectly fine (like I use Flash and Illustrator as well with no issues.) except for Photoshop.
When I boot up Photoshop (either version, 32 or 64), Ill be able to use it for about 10 seconds and then it will freeze. It will stay frozen until I actually go in and Task Manager the program off. It does not crash. This literally works with anything I do in Photoshop, I could literally have nothing open and go to the Preferences menu, and it will freeze there. I have tried looking up this problem online and I havent seen it as specified as this, I have seen it where people do something specific, like go to save, and it freezes AND crashes. Mine just freezes after ANYTHING I do after 10 seconds of use.
More about my set up. I have 3 monitors linked to my laptop. I initially thought maybe cutting it down to 2 or 1 might help, because it seemed to yesterday for a moment, but today I tried it and I had the same issue. I also have Symantic Encryption on my laptop, but so does everyone else and they can all run Photoshop completely fine. Weve updated the drivers and updated Photoshop and everything to the latest versions.
Does anyone know if Im just doing something very simple wrong that Im overlooking? I have seriously never had an issue this bad with Photoshop before. Let me know if you need any other information. Thanks for your help!
Yes, basically we have all the default fonts installed on our computers, but we use a program called Universal Type Client to get the fonts we need, and UTC grabs fonts from a server and temporarily makes them usable on our computer. But everyone has this software so I dont think that would have anything to do with it.
Could it possibly have something to do with my Video Drivers or Graphic Cards? Our tech guy mentioned it was strange that my computer had two different things (I believe he said I have a CORE i7 vPro and Nvidia NVS 5200M or something and that they may be competing?) or the amount of monitors Im using?
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Photoshop CS5 freeze after load (Windows XP)
I've been using Photoshop CS5 for about two months and have been having issues recently. After the application loads, it will freeze when you attempt to work on a file. For instance, I have a multi-layed PSD web layout that is only 2mbs in size. I'll load it from either the desktop or from the recent files list. I can usually start doing something (like start moving an layer or start editing text) but then the application freezes. If I open a file and do nothing and let the program sit, it eventually closes up and rarely throws an error. The Windows application event viewer gives me the following errors when it crashes:
Hanging application Photoshop.exe, version 12.1.0.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
I also found this error, which I imagine will be much more helpful:
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I've reinstalled Creative Suite, and each time it was properly updated.
Here is Photoshop's generated system information:
Adobe Photoshop Version: 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch]) x32
Operating System: Windows XP 32-bit
Version: 5.1 Service Pack 3
System architecture: Intel CPU Family:15, Model:4, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, SSE3
Physical processor count: 2
Processor speed: 3192 MHz
Built-in memory: 2039 MB
Free memory: 1012 MB
Memory available to Photoshop: 1570 MB
Memory used by Photoshop: 69 %
Image tile size: 128K
Image cache levels: 2
Display: 1
Display Bounds:= top: 0, left: 0, bottom: 900, right: 1600
Video Card Number: 1
Video Card: Intel(R) 82915G/GV/910GL Express Chipset Family
Driver Version:
Driver Date:
Video Card Driver: ialmrnt5.dll
Video Mode: 1600 x 900 x 4294967296 colors
Video Card Caption: Intel(R) 82915G/GV/910GL Express Chipset Family
Video Card Memory: 128 MB
Serial number: 95478163532312296397
Application folder: C:\Program Files\Adobe\Adobe Photoshop CS5.1\
Temporary file path: C:\DOCUME~1\kevinm\LOCALS~1\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
C:\, 74.5G, 38.7G free
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS5.1\Plug-ins\
Additional Plug-ins folder: not set
Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2010/12/13-23:37:10 64.449933 64.449933
adbeape.dll Adobe APE 2011/01/17-12:03:36 64.452786 64.452786
AdobeLinguistic.dll Adobe Linguisitc Library 5.0.0
AdobeOwl.dll Adobe Owl 2010/06/03-13:43:23 3.0.93 61.433187
AdobeOwlCanvas.dll Adobe Owl Canvas 3.0.68 61.2954
AdobePDFL.dll PDFL 2010/12/13-23:37:10 64.341419 64.341419
AdobePIP.dll Adobe Product Improvement Program 5.5.0.1265
AdobeXMP.dll Adobe XMP Core 5.0 64.140949
AdobeXMPFiles.dll Adobe XMP Files 5.0 64.140949
AdobeXMPScript.dll Adobe XMP Script 5.0 64.140949
adobe_caps.dll Adobe CAPS 4,0,42,0
adobe_OOBE_Launcher.dll Adobe OOBE Launcher 2.0.0.36 (BuildVersion: 2.0; BuildDate: Mon Jan 24 2011 21:49:00) 1.000000
AFlame.dll AFlame 2011/01/10-23:33:35 64.444140 64.444140
AFlamingo.dll AFlamingo 2011/01/10-23:33:35 64.436825 64.436825
AGM.dll AGM 2010/12/13-23:37:10 64.449933 64.449933
ahclient.dll AdobeHelp Dynamic Link Library 1,6,0,20
aif_core.dll AIF 2.0 53.422628
aif_ogl.dll AIF 2.0 53.422628
amtlib.dll AMTLib 4.0.0.21 (BuildVersion: 4.0; BuildDate: Mon Jan 24 2011 21:49:00) 1.000000
amtservices.dll AMTServices 4.0.0.21 (BuildVersion: 4.0; BuildDate: Mon Jan 24 2011 21:49:00) 1.000000
ARE.dll ARE 2010/12/13-23:37:10 64.449933 64.449933
asneu.dll AsnEndUser Dynamic Link Library 1, 7, 0, 1
AXE8SharedExpat.dll AXE8SharedExpat 2011/01/10-23:33:35 64.436825 64.436825
AXEDOMCore.dll AXEDOMCore 2011/01/10-23:33:35 64.436825 64.436825
Bib.dll BIB 2010/12/13-23:37:10 64.449933 64.449933
BIBUtils.dll BIBUtils 2010/12/13-23:37:10 64.449933 64.449933
boost_threads.dll DVA Product 5.0.0
cg.dll NVIDIA Cg Runtime 2.0.0015
cgGL.dll NVIDIA Cg Runtime 2.0.0015
CoolType.dll CoolType 2010/12/13-23:37:10 64.449933 64.449933
data_flow.dll AIF 2.0 53.422628
dvaadameve.dll DVA Product 5.0.0
dvacore.dll DVA Product 5.0.0
dvaui.dll DVA Product 5.0.0
ExtendScript.dll ExtendScript 2011/01/17-17:14:10 61.452840 61.452840
FileInfo.dll Adobe XMP FileInfo 5.0 64.140949
icucnv36.dll International Components for Unicode 2009/06/17-13:21:03 Build gtlib_main.9896
icudt36.dll International Components for Unicode 2009/06/17-13:21:03 Build gtlib_main.9896
image_flow.dll AIF 2.0 53.422628
image_runtime.dll AIF 2.0 53.422628
JP2KLib.dll JP2KLib 2010/12/13-23:37:10 64.181312 64.181312
libeay32.dll The OpenSSL Toolkit 0.9.8g
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 10.0
LogSession.dll LogSession 2.1.2.1263
MPS.dll MPS 2010/12/13-23:37:10 64.450375 64.450375
msvcm80.dll Microsoft® Visual Studio® 2005 8.00.50727.4053
msvcm90.dll Microsoft® Visual Studio® 2008 9.00.30729.4137
msvcp71.dll Microsoft® Visual Studio .NET 7.10.3077.0
msvcp80.dll Microsoft® Visual Studio® 2005 8.00.50727.4053
msvcp90.dll Microsoft® Visual Studio® 2008 9.00.30729.4137
msvcr71.dll Microsoft® Visual Studio .NET 7.10.3052.4
msvcr80.dll Microsoft® Visual Studio® 2005 8.00.50727.4053
msvcr90.dll Microsoft® Visual Studio® 2008 9.00.30729.4137
pdfsettings.dll Adobe PDFSettings 1.04
Photoshop.dll Adobe Photoshop CS5.1 CS5.1
Plugin.dll Adobe Photoshop CS5 CS5
PlugPlug.dll Adobe(R) CSXS PlugPlug Standard Dll (32 bit) 2.5.0.232
PSArt.dll Adobe Photoshop CS5.1 CS5.1
PSViews.dll Adobe Photoshop CS5.1 CS5.1
SCCore.dll ScCore 2011/01/17-17:14:10 61.452840 61.452840
shfolder.dll Microsoft(R) Windows (R) 2000 Operating System 5.50.4027.300
ssleay32.dll The OpenSSL Toolkit 0.9.8g
tbb.dll Threading Building Blocks 2, 1, 2009, 0201
TfFontMgr.dll FontMgr 9.3.0.113
TfKernel.dll Kernel 9.3.0.113
TFKGEOM.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
updaternotifications.dll Adobe Updater Notifications Library 2.0.0.15 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 2.0.0.15
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Installed plug-ins:
Accented Edges 12.0
ADM 3.11x01
Angled Strokes 12.0
Average 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Bas Relief 12.0
BMP 12.0.2
Camera Raw 6.4.1
Chalk & Charcoal 12.0
Charcoal 12.0
Chrome 12.0
Cineon 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Clouds 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Color Halftone 12.0.2
Colored Pencil 12.0
CompuServe GIF 12.0.2
Conté Crayon 12.0
Craquelure 12.0
Crop and Straighten Photos 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Crop and Straighten Photos Filter 12.0.2
Crosshatch 12.0
Crystallize 12.0.2
Cutout 12.0
Dark Strokes 12.0
De-Interlace 12.0.2
Difference Clouds 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Diffuse Glow 12.0
Displace 12.0.2
Dry Brush 12.0
Eazel Acquire 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Embed Watermark 4.0
Extrude 12.0.2
FastCore Routines 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Fibers 12.0.2
Film Grain 12.0
Filter Gallery 12.0
Fresco 12.0
Glass 12.0
Glowing Edges 12.0
Grain 12.0
Graphic Pen 12.0
Halftone Pattern 12.0
HDRMergeUI 12.0
IFF Format 12.0.2
Ink Outlines 12.0
JPEG 2000 2.0
Lens Blur 12.0
Lens Correction 12.0.2
Lens Flare 12.0.2
Lighting Effects 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Liquify 12.0.1
Matlab Operation 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Measurement Core 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Mezzotint 12.0.2
MMXCore Routines 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Mosaic Tiles 12.0
Multiprocessor Support 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Neon Glow 12.0
Note Paper 12.0
NTSC Colors 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Ocean Ripple 12.0
OpenEXR 12.0.2
Paint Daubs 12.0
Palette Knife 12.0
Patchwork 12.0
Paths to Illustrator 12.0.2
PCX 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Photocopy 12.0
Picture Package Filter 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Pinch 12.0.2
Pixar 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Plaster 12.0
Plastic Wrap 12.0
PNG 12.0.2
Pointillize 12.0.2
Polar Coordinates 12.0.2
Portable Bit Map 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Poster Edges 12.0
Radial Blur 12.0.2
Radiance 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Read Watermark 4.0
Reticulation 12.0
Ripple 12.0.2
Rough Pastels 12.0
Save for Web & Devices 12.0
ScriptingSupport 12.1
Send Video Preview to Device 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Shear 12.0.2
Smart Blur 12.0.2
Smudge Stick 12.0
Solarize 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Spatter 12.0
Spherize 12.0.2
Sponge 12.0
Sprayed Strokes 12.0
Stained Glass 12.0
Stamp 12.0
Sumi-e 12.0
Targa 12.0.2
Texturizer 12.0
Tiles 12.0.2
Torn Edges 12.0
Twirl 12.0.2
Underpainting 12.0
Vanishing Point 12.0
Variations 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Video Preview 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Water Paper 12.0
Watercolor 12.0
Wave 12.0.2
WIA Support 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Wind 12.0.2
Wireless Bitmap 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
ZigZag 12.0.2
Plug-ins that failed to load: NONE
Flash:
Mini Bridge
Flash
Access CS Live
Flash
Kuler
CS Review
Installed TWAIN devices: NONEI've gone ahead and done that and I still get the same results. I also moved things out of the Application Data folder one by one to test those files as well. A couple of times I could actually use Photoshop, but when I'd quit, it would stop working when I re-opened it. I checked the Windows Application Event viewer again and found this:
Faulting application photoshop.exe, version 12.1.0.0, faulting module ole32.dll, version 5.1.2600.6010, fault address 0x0004b104.
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If you ask us to transmit any document to you electronically, you agree to release us from any claim you may have as a result of any unauthorised copying, recording, reading or interference with the document after transmission, for any delay or non-delivery of any document and for any damage caused to your system or any files by a transmission (including a computer virus). -
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