Photoshop CS5 closes when selecting "File-Automate-Batch"

I am using Adobe Photoshop CS5 (v12.0.4 x32) under Windows XP Pro SP3. When I select “File-Automate-Batch”, a window pops up saying:
Adobe Photoshop CS5 has encountered a problem and needs to close. We are sorry for the inconvenience.
The choices to continue are “Send Error Report” or “Don’t Send” but with either selection, Photoshop closes. This happens even with no images open.
What do I need to do to fix this problem?
Thanks to anyone who can help me out.

From reading the different posts about this problem, the answer seems to be removing the Twain plugin resolves the issue
or possibly updating your scanner drivers. Have you installed the optional Twain plugin into photoshop cs5?
http://forums.adobe.com/message/3768879
MTSTUNER

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       Rough Pastels 12.0
       Save for Web & Devices 12.0
       ScriptingSupport 12.0.4
       Shear 12.0.2
       Smart Blur 12.0.2
       Smudge Stick 12.0
       Snap Art 3 3.0.0
       Solarize 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
       Spatter 12.0
       Spherize 12.0.2
       Sponge 12.0
       Sprayed Strokes 12.0
       Stained Glass 12.0
       Stamp 12.0
       Sumi-e 12.0
       Targa 12.0.2
       Texturizer 12.0
       Tiles 12.0.2
       Torn Edges 12.0
       Twirl 12.0.2
       Underpainting 12.0
       Vanishing Point 12.0
       Variations 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
       Water Paper 12.0
       Watercolor 12.0
       Wave 12.0.2
       WIA Support 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
       Wind 12.0.2
       Wireless Bitmap 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
       ZigZag 12.0.2
    Plug-ins that failed to load: NONE
    Flash:
       Yale
       Gallery Wrapper
       Edge FX CS5
       Analog Photo FX
       Mini Bridge
       Kuler
       Access CS Live
       CS Review
       CS News and Resources
    Installed TWAIN devices: NONE

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