Photoshop CS5-Could not complete your request because of a problem with the file-format module interface.
When I always try to open a picture, a pop-up always open displaying the said message. What will I gonna do? Help, please!
Without proper system information and other details like what pictures you are trying to open from which storage locations nobody can tell you much.
Mylenium
Similar Messages
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Photoshop CS5 "Could not complete your request because of a program error." on Save As
Hello all,
We just got a new iMac with 10.9 on it. Photoshop CS5 is having a major problem. About 80% of the time we get an error on Save As, "Could not complete your request because of a program error."
It appears like it might be related to saving JPEGs, as we get the message when saving as JPEG and Photoshop PDF. Saving as Photoshop and PNG work fine.
Running 10.9.3
Photoshop CS5
Creative Cloud is also installed on this machine.Alright, something on your system is causing odd problems.
Third party plugins would be the first suspect. If you have third party plugins, disable them.
Corrupt font files or corrupt OS font cache would be the second.
See this for tips to troubleshoot font issues: http://helpx.adobe.com/photoshop/kb/troubleshoot-fonts-photoshop-cs5.html
After those 2 causes, it would have to be something invoked, like a scanner or printer driver.
Then we get to bad installs, bad RAM, bad CPU, etc. -
Aperture: When trying to open in external editor I get this warning when going to Photoshop CS6: Could not complete your request because an unexpected end-of-file was encountered. I can export and open via Photoshop or open directly from file-just not through external editor. Gerry
Hi gerry,
does this happen for a particular image only, or for all images?
And does this happen only from your account or also from other user accounts?
Léonie -
Rotate tool not working in cs6. It says "Could not complete your request because it only works with OpenGL enabled document windows." Its worked fine in the past....
-CharlieH23Copy and paste only this area, you may have to scroll down.
Adobe Photoshop Version: 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00) x64
Operating System: Windows 7 64-bit
Version: 6.1 Service Pack 1
System architecture: Intel CPU Family:6, Model:10, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
Physical processor count: 2
Logical processor count: 4
Processor speed: 2494 MHz
Built-in memory: 6019 MB
Free memory: 3360 MB
Memory available to Photoshop: 5227 MB
Memory used by Photoshop: 60 %
Image tile size: 128K
Image cache levels: 4
OpenGL Drawing: Enabled.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
OpenGL Allow Old GPUs: Not Detected.
OpenCL Version: 1.2
OpenGL Version: 2.1
Video Rect Texture Size: 16384
OpenGL Memory: 2112 MB
Video Card Vendor: Intel
Video Card Renderer: Intel(R) HD Graphics 4000
Display: 1
Display Bounds: top=0, left=0, bottom=768, right=1366
Video Card Number: 1
Video Card: Intel(R) HD Graphics 4000
Driver Version: 10.18.10.3958
Driver Date: 20140930000000.000000-000
Video Card Driver: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32
Video Mode: 1366 x 768 x 4294967296 colors
Video Card Caption: Intel(R) HD Graphics 4000
Video Card Memory: 2112 MB -
After several hours creating a PSD file in Photoshop CS5 I attempted to revert some changes and got this error "Could not complete your request because the file is not compatible with this version of Photoshop".
I closed the file and restarted Photoshop and still get this error.
I restarted the computer and still get this error. Now my hours of work are WASTED!
This file was created using Photoshop CS5 Extended and was never in any other software.
Details:
Mac Photoshop CS5 (12.0 running in 32 bit mode)
File had a video layer (h.264)
MaxBook Pro 2.8Ghz
OSX 10.6.3I was able to open the file in Photoshop CS2 and all layers were intact. PS CS2 gave me the message: "A layer is corrupt and will be discarded." Turns out that was the video layer. The file itself was fine and I am again working on it in PS CS5.
Which leads me to ask: If a video layer gets corrupted why can't PS CS5 open it?
PS CS2 had no problem opening the file, it just flatteded the video layer - it even kept the current key frame.
Additional info: Just before the file went bad I made a level adjustment to the video layer and set a keyframe in the animation panel. Then I saved and got the error "Could not complete your request because the file is not compatible with this version of Photosh' in Photoshop Macintosh". Also the source H.264 video file appears to be fine, it's only a 5 second clip and it play fine in every app - even PS CS5. -
Photoshop CS4: Could not complete your request because of a program error.
Hello,
I find myself in an interesting dilemma. I've had CS4 for a bunch of years now and have loved it. Unfortunately, my MacBook Pro's hard drive crashed a month or so back. Luckily, I have been using an external hard drive to back up my computer, so when it crashed, I lost very little in comparisson to some horror stories I've heard.
My Ps was able to retuned to my new hard drive with virtually no problems. However, the error "Could not complete your request because of a program error" shows up in rapid succession 5-10 times after I select the text tool. Interestingly enough, if I weather that storm, I'm able to use all the fonts, actions, etc. with no problems. Originally, it was simply a nuissance that I dealt with, but it's beginning to hamper my work, especially today when I was on deadline.
Doing some research and reading around the web and given the most culpable reason seems to be something wrong with a font, but I don't know which font I'm missing, need to update, whatever.
So here's my question: how do I get this thing to go away? Is there some file or something like that buried in a backup that I didn't bring over to the new hard drive that's causing the problem. At first, I was just happy to have the thing working after the crash, but it's getting pretty annoying.
Any help would be greatly appreciated. Thanks.Well, I don't know which fonts came from where, to be honest. It's kind of a mix of whatever I've done over the past 5+ years, if that makes sense.
I'm perfectly fine deleting all the fonts and reinstalling just the ones needed for PsCS4 if there's a file of that. -
Photoshop cs3 "could not complete your request because of a program error"
I have PS cs3 on powerpc mac ox 10.5.8, and have been using it for 3 years
or so perfectly. I started getting the "could not complete your request
because of a program error" when I was trying to open an ai eps (like I've
done before about 1000 times). Now, every time I open any file, I get this
error.
I removed everything PS cs3 from my computer (with the install disk) and
clean installed the program (after just throwing out the prefs, settings,
rebooting w/command/option, etc.). and now, same thing.
I called adobe support, and he said to go online, so here I am - wits end.
1. why do you think this happened initially and still (seems to be related
to fonts or the type tool because of error right away when I click that)?
2. what can I look for other than the prefs/settings that could be causing
it?
3. how do I fix it?
thanks for your help,
dan ([email protected])Thanks, but I found that this worked in another post below:
I think it was a font issue, so I cleaned out some otf and ITC TT fonts (from Classic era)
and Deleted ~/Library/Caches/Adobe folder - think this is the key!
restarted PS and it's working now!
thanks!
Happy Macing
1. Feb 19, 2011 11:31 AM in response to: mafordha
Re: "Could not complete your request because of a program error"
FWIW, I just fixed this problem (I think) with the following:
Quit PS
Moved Stone Sans OS ITC TT out of the /Library/Fonts/ folder
Moved Stone Sans OS ITC TT out of the ~/Library/Fonts/ folder
Deleted ~/Library/Caches/Adobe folder
Restarted PS
See here: http://forums.adobe.com/thread/765852?start=0&tstart=0 -
After updating my macbook to Maverick, PS 7 I had for years stop working. I then download the Elements 12. It has been a few weeks and I can't do anything on it. I quit every time but tI had to come forward because a friend asked to do her wedding invitation. I downloading an image and background, put everything together, and when saving it... BAM! I've that first message "could not complete your request..." I tried several solutions i found on forums, somehow the image is saved as I wanted, it took all day long working on it, i don't even know what got it right. Now I am working on the writing and every time I draw the text box, i get the "could not complete your request..." then I hot "OK" and I get the "an unexpected and unrecoverable problem occurred..." photoshop quits!
About my mac OSX 10.9.4
2 GHZ Intel Core 2 Duo
4 GB 1067 MHz DDR3
72.62 GB free out of 159.18
Please Help!!!
Error Code: 0x02000148
Trap Number: 133After updating my macbook to Maverick, PS 7 I had for years stop working. I then download the Elements 12. It has been a few weeks and I can't do anything on it. I quit every time but tI had to come forward because a friend asked to do her wedding invitation. I downloading an image and background, put everything together, and when saving it... BAM! I've that first message "could not complete your request..." I tried several solutions i found on forums, somehow the image is saved as I wanted, it took all day long working on it, i don't even know what got it right. Now I am working on the writing and every time I draw the text box, i get the "could not complete your request..." then I hot "OK" and I get the "an unexpected and unrecoverable problem occurred..." photoshop quits!
About my mac OSX 10.9.4
2 GHZ Intel Core 2 Duo
4 GB 1067 MHz DDR3
72.62 GB free out of 159.18
Please Help!!!
Error Code: 0x02000148
Trap Number: 133 -
When openong photoshop cs4- could not complete your request because wrong kind of document
Hi
I've just installed the free trial of photoshop cs4.. with much difficulty! Firstly it was saying please install adobe file exe? which I don't have a clue how to do. But I managed to install photoshop and thought I was getting somewhere, but now it keeps popping up with couldn't complete your request because it's the wrong kind of document? It allows me to go into photoshop but I can't seem to do anything? Can anyone help?
I'm a novice with computers so please bear this in mind when you respond. Many thanksI found that knowledge-base article and did every step in it...
I even went beyond... I deactivated CS4, completely uninstalled using AppZapper and then manually went through and tossed every adobe pref file in both users and in system.
I then reinstalled CS4 from scratch, reactivated, and exact same issue. It happens when running in both the 32, and 64 bit kernel as well.
It's so odd too... it runs fine for around 40 seconds. I can open a doc, add type, but then that annoying error pop-up comes and it gets stuck in a loop. I can only click on 'OK', which just makes the error window open again. And again, again, etc... you can't escape. The only way to quit is to 'force quit'. -
Just started happening spontaneously.
Only thing in the error log is this:
2014:01:09 18:13:31 : /Volumes/workarea/PS_14_Mac_Daily_Retail/20130923.r.427/photoshop/main/photoshop/xcode/.. /framework/sources/UEvent.cpp : 582 : REQUIRE failed
Can't open files.
Using Macbook Retina OS X Mavericks
Please help
thanksTry using the purge command and see if that helps, its possible there is something corrupted somewhere, failing that you could always try a fresh reinstall. I haven't had any issues with Mavericks on my iMac, so I don't think its specific to that OS update.
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hi, photoshop crashed and the file I was previously working in, on the same version of Photoshop says "Could not complete your request because the file is not compatible with this version of Photoshop." I'll appreciate any help. Thank you.
CR2 files from which Canon camera?
Supported cameras are listed here
Camera Raw plug-in | Supported cameras -
Can't open file: "Could not complete your request because of a program error"
I have a Photoshop file that suddenly won't open. Last week I upgraded to CS5--the file had been created in CS3 prior to that. When I try to open it, I receive this error message (in CS5): "Could not complete your request because of a program error." I tried to open the same file in CS3; there, the file opens, but as soon as I try to do anything I get the same error message....which, annoyingly, re-appears the second I click "OK," so the only thing I can do in CS3 is force-quit.
I've used Time Machine to retrieve versions of the file that were saved four days ago, seven days, and several weeks ago, and I get the same message every time. Even on versions that were last saved with CS3 (before I installed CS5).
Naturally, this is one of the most important files in my life right now....it's a 300 MB file that contains hundreds of layers and dozens of comps. So the fact that I suddenly can't open it, after shelling out $1200 to upgrade to the latest and greatest Adobe has to offer, is, to say the least, distressing.
Any advice will be appreciated.
Thanks,
TheWockyFirst thing I would do is investigate hard drive issues and the health of the OS.
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Could not complete your request because the file was not found.
I use mac,when i update photoshop cs6 10.0.0 to 10.0.1
i try to open the photo(jpg),but the photoshop said
"Could not complete your request because the file was not found."
after that i have try other type file (png graphic,psd drawing) ,is work.
also i have try to uninstall the photoshop and install again,
it still have (...the file was not found.)problem.
does anyone know what happen to my photoshop?
thankyou!!!!8-7-2014 updated
in these few days i have found kind of issue in this forums or other forums
i try to reset these 3 ways :
1- Library/Preferences
2- re-locate the plug ins
3- delete the (com.adobe.plist )<---some kind of this things
it's still not work...
but i have another issue,
in the photoshop file-->plug-ins file
inside is nothings ,it's a empty,is that good for this? or this is why i can't open jpg?
thanks!! -
I want to edit my raw images on cs5 photoshop. But when I go to open the .CR2 file it says
'' Could not complete your request because the file appears to be from a camera model which is not supported by the installed version of Camera Raw. Please visit the Camera Raw help documentation for additional information. ''
When I go to updates in photoshop help i try to update photoshop and photoshop camera raw but it then says
'' Updates could not be applied the error log file may help you in identifying the problem. Then, try updating again. If the problems persist, contact customer support for further assistance.
Photoshop Camera Raw 8.7.1(CS6) There was an error installing this update. Please quit and try again later. Error Code: U44M1I216 ''
I dont know how to get around this please helpCR2 files from which Canon camera?
Supported cameras are listed here
Camera Raw plug-in | Supported cameras -
Problems installing plug-ins to Photoshop CS5 Extended on a new Win7 64-bit laptop. (Same CS5 and plug-ins installed OK several years ago on a Vista laptop. Now I'm just trying to migrate everything over to the new laptop.) Even some Adobe updates won't install. Instead, a message box pops up on the CS5 screen saying "could not complete your request because it is not the right kind of document." Any solution?
CS5's automatic update mechanism is broken, perhaps because it is no longer updated and can't cope with the newer ways of updating.
So this means you will have make a list of the updates that failed, go here: Product updates
and manually download/install from there.
Gene
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