Photoshop CS5 creates file and then doesn't allow me to open it.
I created a file on Photoshop CS5, saved it, and now when I try to open it says: "Could not complete your request because the file is not compatible with this version of Photoshop." How can I open the file? How come the same program cannot open its own file? Can anybody help me with this? Thanks.
That can happen in any version of Photoshop and it can be for one of at least two reasons:
1.— The file was over 2 GB in size and was saved as a PSD rather than a PSB file; or
2.— The file got corrupted. This can happen when attempting to work across a network or with Norton Anti Virus (NAV) running on your computer.
Always work locally. To open a file stored on a network volume, copy the CLOSED file in the Finder to your local hard drive first, then open the local file. Once you are done working on the image, save the file on your local hard drive, close it and copy the CLOSED file back to the server.
Sometimes, Illustrator or GraphicConverter can recover the flattened composite in a corrupted file if you're lucky, but the layers will be toast.
If the file was indeed over 2 GB and saved as a PSD rather than a PSB, I know of no way to open it.
Give us some more details of the history of the file and maybe someone else will have other ideas.
Wo Tai Lao Le
我太老了
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Ask in the program forums
This forum is about the Cloud as a delivery process, not about using individual programs
If you start at the Forums Index http://forums.adobe.com/index.jspa
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reloaded Photoshop CS5 (New Machine) and now it won't open, get a message "Could not open scratch file because disk is not available", so pS won't go any farther.
If prefs are the same as Settings on a MAC, OK, it would have been more
clear to me if you had said Settings since I didn't see anything related to
prefs. On a PC, I know what you mean, On a MAC, wasn't sure.
In a message dated 4/9/2015 9:13:48 A.M. Eastern Daylight Time,
[email protected] writes:
reloaded Photoshop CS5 (New Machine) and now it won't open, geta message
"Could not open scratch file because disk is not available", so pS won't go
any farther.
created by c.pfaffenbichler
(https://forums.adobe.com/people/c.pfaffenbichler) in Photoshop for Beginners - View the full discussion
(https://forums.adobe.com/message/7421714#7421714) -
Why Do Both Photoshop CS5 (64 Bit) and Premiere Pro (64 Bit) Crash on Start up.
Both Photoshop CS5 (64 Bit) and Premiere Pro (64 Bit) Crash on Start up. 32 bit version of Photoshop works fine.
Here is the problem signature when they crash.
Problem signature:
Problem Event Name: APPCRASH
Application Name: Photoshop.exe
Application Version: 12.0.0.0
Application Timestamp: 4bbc5b10
Fault Module Name: CoolType.dll
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Fault Module Timestamp: 4b980c97
Exception Code: c0000005
Exception Offset: 0000000000073a92
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 7c82
Additional Information 2: 7c821a1fc13b00b508d1bb6ee7ecaf44
Additional Information 3: 019c
Additional Information 4: 019cb6db15489631b8a43faf27e30830
Problem signature:
Problem Event Name: APPCRASH
Application Name: Adobe Premiere Pro.exe
Application Version: 5.0.3.0
Application Timestamp: 4ce382d1
Fault Module Name: CoolType.dll
Fault Module Version: 5.7.82.7449
Fault Module Timestamp: 4b7b1af3
Exception Code: c0000005
Exception Offset: 00000000000739ea
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 889a
Additional Information 2: 889afed61eb6ddf1c1c3419adc6026b6
Additional Information 3: 8235
Additional Information 4: 823549a371dff618695395cc0a8514ee
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Though I have read that changes have been made, Open Office's DejaVu font would crash PrPro's Titler - every time. There are quite a few others. Font Dr, and similar utilities, will not see the font(s) as corrupt, but they are so poorly designed, that PrPro and PS cannot deal with them.
Though it can be a long, drawn out process, one can often zero in on the problem font(s), with a little work. This is accomplished by first defining the "System Fonts," and not touching them. Then, uninstall half of the remaining fonts, and testing PrPro and PS. If they launch fine, you know that somewhere in that list of fonts, the problem exists. If there is still a failure to launch, chances are good that the problem font(s) reside in that half, that are still installed. Note: because the problem still exists, does not guarantee that there are NOT problem fonts in that uninstalled group, so keep that in mind.
Repeat the proces, by uninstalling half of the remaining fonts and testing.
If necessary, repeat by removing half of the now remaining fonts and testing.
When you get to a point, where you are no longer getting problems, reinstall fonts, in small groups, testing in between. The smaller the groups, the easier it will be to pinpoint the problem font(s).
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I would start by uninstalling any "free fonts," and then commercial, 3rd party fonts. A lot of free fonts are just poorly designed, and can cause issues, though they might work fine in some other programs.
I use a font manager, so that I only have ~ 350 fonts installed at one time, and then dynamically install fonts, as needed for Projects. That keeps my machine clean, and if, upon installation, I get a crash/hang, I know that at least one font in that Set is causing it. This helps, as my workstation has ~ 19,000 fonts on it, and some are free fonts, and many are from 3rd parties. Some are also very, very old.
Good luck,
Hunt
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Hi
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See [[Secure Connection Failed]]
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Can't even make changes to a jpg file and then save it without the program trying to change it to a psd!!!!! No wonder nobody like Adobe anymore.
Do you mean that PSD comes as a default option or that JPEG is not available no matter what?
Did you add a layer? Did you change the bit depth? Did you add transparency? The JPEG format does not support layers, nor 16-bit images, nor transparency.
Due to the current unavailability of clairvoyants and mind-readers in the forum, we respectfully request you supply sensible, complete details.
BOILERPLATE TEXT:
Note that this is boilerplate text.
If you give complete and detailed information about your setup and the issue at hand,
such as your platform (Mac or Win),
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your settings in Photoshop > Preference > Performance
the type of file you were working on,
machine specs, such as total installed RAM, scratch file HDs, total available HD space, video card specs, including total VRAM installed,
what troubleshooting steps you have taken so far,
what error message(s) you receive,
if having issues opening raw files also the exact camera make and model that generated them,
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A screen shot of your settings or of the image could be very helpful too,
etc.,
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http://forums.adobe.com/thread/419981?tstart=0
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Your second option didn't work because you simply referenced her library on the old machine.
Regards
TD
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