PhotoShop CS5 Extended serial number - NOT accepted - is there a quick fix? Many thanks and hugs for the winning answer :-)

guys, i need you help - CLEARLY - so I bought PhotoShop CS5 Extended two years ago - but never real used it - today I requested the serial number - which was sent asap - BUT the system doesn't accept it, says it invalid - question - am I doing doing something wrong or is there a quick fix? Many thanks and hugs for the winning answer :-) Somayeh!

Unfortunately, only Adobe customer service can assist you with your issue. These are user forums; you are not addressing Adobe here.
Click on the link below, and after that click on "Still need Help? Contact us."
Then on the next page, click Chat
There is also a phone option.
http://helpx.adobe.com/contact.html?step=PHXS_downloading-installing-setting-up_licensing- activation

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micthemini wrote:
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