Photoshop CS5 'file info' pemissions problem

I recently had to replace the had drive and reinstall Photoshop CS5. I used to be able to access the file info box and add metadata or read the camera settings. Now the file info box loads but the fields are not available. if I log out and use the guest account on my Mac it works fine so Adobe support told me it is a permissions issue that prevents the box from loading. I have no idea where to correct this.
I am running Photoshop at 32 bit so my scanner will work, but I tried it at both 32 & 64, but the file info box doesn't load regardless of this setting. I also tried unistalling & reinstalling Photoshop. I have obviously messed up a user permissions setting somewhere but I don't know where to fix it.
Here is a screen capture showing the two views. The top is logged into my usual account and bottom is on the guest account.Thanks for any suggestions!
http://dl.dropbox.com/u/8102950/screens_mac.jpg
mac OSX 10.6.8
Photoshop CS5 10.0.4 x32

I recently had to replace the had drive and reinstall Photoshop CS5. I used to be able to access the file info box and add metadata or read the camera settings. Now the file info box loads but the fields are not available. if I log out and use the guest account on my Mac it works fine so Adobe support told me it is a permissions issue that prevents the box from loading. I have no idea where to correct this.
I am running Photoshop at 32 bit so my scanner will work, but I tried it at both 32 & 64, but the file info box doesn't load regardless of this setting. I also tried unistalling & reinstalling Photoshop. I have obviously messed up a user permissions setting somewhere but I don't know where to fix it.
Here is a screen capture showing the two views. The top is logged into my usual account and bottom is on the guest account.Thanks for any suggestions!
http://dl.dropbox.com/u/8102950/screens_mac.jpg
mac OSX 10.6.8
Photoshop CS5 10.0.4 x32

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