Photoshop CS5 Help doesn't work

I just installed Master Collection CS5 today.
I discovered that the keyboard shortcuts for changing Brush Hardness (Ctrl-Option-Cmd) now activates something else.
First thing I did was goto Photoshop Help, just to find out that the fancy new Air Help app doesn't work. It says something like "this installation is damaged, reinstall or call adobe."
Well I put the disc back in and there's no option in install the Help app.
So...  I have no Help now. Any ideas?

Make Layer 3 active and select all (Ctrl-A) and copy it (Ctrl-C).
Alt-click on the empty mask thumbnail, that will give you a white work area.
Click on it and paste (Ctrl-V).
Juergen

Similar Messages

  • Photoshop CS5 "Help" function not working - Adobe Air error message?

    Installed Photoshop CS5, and thought everything was working okay, but when I click on Photoshop Help, I get the error message "Adobe Air - This installation of this application is damaged. Try re-installing......" I have re-installed first Adobe Air, same problem and then uninstalled and re-installed Photoshop CS5, but the problem remains. When I first tried to use the Help function it tried to update something and for some reason this failed. I'm wondering if others have seen the same problem and know of a solution? Thanks, David.

    Hello:  there may be a configuration issue going on here.  I have escalated this issue to our Help app engineering team. In the meanwhile, please try the following:
    Uninstall the Adobe Help application: go to your Application folder > Adobe > Adobe Help (drag it to the Trash)
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    USER NAME (home) > Library > Preferences > chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.
    Empty the Trash
    Manually update the application via this link: http://www.adobe.com/support/chc/
    Select "Photoshop" in Step 1 and then click the Install badge in Step 2.  Make sure to select "Open" (and not Save) in the installation dialog box to fully update the app.
    Note: The previous instructions did not include deleting the old application or its preference file. This will help ensure that it is thoroughly updated.

  • CS5 Help doesn't work

    I recently installed CS5 on my Mac mini at work. Everything seems fine, except that the help function is broken. If I choose Help -> [application name] Help, I get a kind of hiccup in the window (the palettes disappear for a second), and then I'm left in the same application. Meanwhile Adobe Help opens up in the background, but nothing loads. If I switch to it, everything is greyed out in the File, Edit, and Window menus except Special Characters. There are no windows!
    I tried letting Adobe Help just run for a while, and it happily sits there eating 25% of my CPU, but nothing ever happens. Rebooting doesn't help either.
    I've read elsewhere about people getting an error message when trying to use Help, but I don't get that. It all seems to be working, except that it doesn't actually load the help file into a window where I can access it!
    Any suggestions?
    Sample text from Activity Monitor follows:
    Sampling process 272 for 3 seconds with 1 millisecond of run time between samples
    Sampling completed, processing symbols...
    Analysis of sampling Adobe Help (pid 272) every 1 millisecond
    Call graph:
        1939 Thread_2577   DispatchQueue_1: com.apple.main-thread  (serial)
          1939 start
            1939 start
              1939 start
                1939 0x2561668
                  1939 0x2561350
                    1939 -[NSApplication run]
                      1939 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:]
                        1939 _DPSNextEvent
                          1939 BlockUntilNextEventMatchingListInMode
                            1939 ReceiveNextEventCommon
                              1939 RunCurrentEventLoopInMode
                                1939 CFRunLoopRunInMode
                                  1939 CFRunLoopRunSpecific
                                    1938 __CFRunLoopRun
                                      1389 mach_msg
                                        1387 mach_msg_trap
                                        2 mach_msg
                                      294 __NSFireTimer
                                        245 0x255f6d4
                                          78 0x2a30ad3
                                            75 0x273db2b
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                                              14 0x2b6b08b
                                                12 sem_wait
                                                2 0x2b6b08b
                                              1 0x2b6b020
                                            8 0x29436af
                                              6 0x2b6b1bb
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                                              1 0x2b6b15b
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                                            3 0x294366d
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                                              1 __bzero
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                                          33 0x2a2fc52
                                            31 sched_yield
                                              29 swtch_pri
                                              2 sched_yield
                                            1 0x2b6bf97
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                                          31 0x2a2ffb9
                                            26 0x292c492
                                              7 0x292b5f8
                                                4 pthread_mutex_lock
                                                3 __spin_lock
                                              6 0x292b69c
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                                                3 0x2b6c056
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                                                  1 pthread_mutex_unlock
                                                    1 spin_lock
                                              3 0x292b97f
                                                2 __spin_lock
                                                1 pthread_mutex_lock
                                              3 0x292ba8c
                                                2 0x2b6c044
                                                  1 __spin_lock
                                                  1 pthread_mutex_lock
                                                1 0x2b6c056
                                                  1 pthread_mutex_unlock
                                                    1 OSSpinLockUnlock
                                              2 0x292b968
                                                2 __spin_lock
                                              2 0x292bbd2
                                                1 __spin_lock
                                                1 pthread_mutex_unlock
                                              1 0x292b95e
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                                              1 0x292bbe8
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                                            3 0x292c42a
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                                            1 0x292c443
                                            1 0x292c4ac
                                              1 0x2b5d68a
                                          13 0x2a2f94c
                                            12 0x28d3454
                                              9 0x2b5cfc3
                                                7 Microseconds
                                                  3 Microseconds
                                                  3 UpTime
                                                    2 __nanotime
                                                    1 mach_absolute_time
                                                  1 AbsoluteToNanoseconds
                                                2 __udivdi3
                                              1 0x2b5cfbe
                                              1 0x2b5cff7
                                              1 0x2b5cff9
                                            1 0x28d3471
                                              1 pthread_mutex_lock
                                          6 0x2a3046b
                                            4 0x2a0574a
                                              1 0x2a02445
                                              1 0x2a02459
                                              1 0x2a0245c
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                                            1 0x2a057a1
                                              1 0x2a01f4d
                                                1 0x2a0dd5b
                                                  1 0x273cdbd
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                                          5 0x2a303c5
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                                            3 0x2afc648
                                              3 0x2b93dfe
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                                                    2 __gettimeofday
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                                            1 0x2afc621
                                              1 0x2a0da9d
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                                            1 objc_msgSend
                                          4 0x2a2f966
                                            2 0x28d3204
                                              2 pthread_mutex_lock
                                            1 0x28d31dd
                                            1 pthread_mutex_unlock
                                          3 0x2a2fc03
                                            3 0x2b5cfc3
                                              2 Microseconds
                                                1 AbsoluteToNanoseconds
                                                1 Microseconds
                                              1 __udivdi3
                                          3 0x2a30293
                                            2 0x2a111ef
                                              1 0x29af656
                                                1 0x273837d
                                              1 0x29b7e3f
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                                              1 memset
                                          1 0x2738380
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                                            1 0x2a21573
                                          1 0x2a2fb96
                                          1 0x2a2fbaf
                                            1 0x2b5cfc3
                                              1 __udivdi3
                                          1 0x2a2fcbb
                                            1 0x295ad3f
                                          1 0x2a2ffc9
                                          1 0x2a30008
                                          1 0x2a302bb
                                            1 0x2a1dd21
                                              1 0x2a0ac6c
                                                1 pthread_mutex_unlock
                                          1 0x2a303b8
                                            1 0x29a027c
                                          1 0x2a30480
                                            1 0x29a0f2b
                                              1 0x29a0e4b
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                                        10 0x255f6bb
                                          4 0x2b8968d
                                            3 objc_msgSend
                                            1 +[NSObject(NSObject) alloc]
                                              1 +[NSAutoreleasePool allocWithZone:]
                                          3 0x2b8969f
                                            3 -[NSAutoreleasePool init]
                                              3 _CFAutoreleasePoolPush
                                          1 0x2b89675
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                                          1 objc_msgSend
                                        9 0x255f720
                                          6 0x2b896f4
                                            6 -[NSAutoreleasePool release]
                                              4 NSPopAutoreleasePool
                                                2 _CFAutoreleasePoolPop
                                                  1 _CFAutoreleasePoolPop
                                                  1 pthread_getspecific
                                                1 objc_collectingEnabled
                                                1 objc_exception_try_enter
                                              1 _setjmp
                                              1 dyld_stub_objc_exception_try_exit
                                          2 objc_msgSend
                                          1 0x2b896c9
                                        5 _CFAutoreleasePoolPush
                                          3 _CFAutoreleasePoolPush
                                          1 pthread_getspecific
                                          1 pthread_setspecific
                                        4 0x255f6a9
                                          2 0x255c68b
                                          1 0x255c6a5
                                          1 0x255c6b8
                                        3 objc_msgSend
                                        2 -[NSCFTimer retain]
                                          1 -[NSCFTimer retain]
                                          1 OSAtomicCompareAndSwapLongBarrier
                                            1 __compare_and_swap32
                                        2 -[NSObject(NSObject) release]
                                          1 __CFDoExternRefOperation
                                          1 __spin_lock
                                        2 -[NSObject(NSObject) retain]
                                          1 -[NSObject(NSObject) retain]
                                          1 __CFDoExternRefOperation
                                        2 0x255f6d7
                                        2 __NSFireTimer
                                        1 0x255f661
                                        1 0x255f6e9
                                          1 0x2b6eb8b
                                        1 0x255f718
                                          1 0x28d3454
                                            1 0x2b5cfc3
                                              1 Microseconds
                                                1 AbsoluteToNanoseconds
                                        1 CFRelease
                                        1 NSPushAutoreleasePool
                                          1 objc_collectingEnabled
                                        1 __compare_and_swap32
                                        1 __spin_lock
                                        1 objc_exception_try_enter
                                      98 __CFRunLoopDoObservers
                                        48 CFQSortArray
                                          30 CFSortIndexes
                                            25 malloc_zone_memalign
                                              24 szone_memalign
                                                13 szone_free
                                                  11 szone_free
                                                  2 tiny_free_list_remove_ptr
                                                3 mag_lock_zine_for_region_trailer
                                                3 szone_memalign
                                                2 szone_malloc
                                                2 szone_malloc_should_clear
                                                  1 szone_malloc_should_clear
                                                  1 tiny_malloc_from_free_list
                                                1 __spin_lock
                                              1 dyld_stub__spin_unlock
                                            4 __CFSimpleMergeSort
                                              2 __CFRunLoopObserverQSortComparator
                                              1 __CFQSortArray_block_invoke_1
                                              1 __CFSimpleMergeSort
                                            1 malloc_default_zone
                                          9 free
                                            4 free
                                            4 szone_free_definite_size
                                            1 szone_size
                                          4 malloc
                                            4 malloc_zone_malloc
                                              2 __spin_lock
                                              2 szone_malloc_should_clear
                                                1 szone_malloc_should_clear
                                                1 tiny_malloc_from_free_list
                                          2 CFQSortArray
                                          1 __memcpy
                                          1 memmove
                                          1 objc_memmove_collectable
                                        17 __NSConnectionDoQueuedWork
                                          4 __NSConnectionDoQueuedWork
                                          3 lastConversationInfo
                                            3 CFDictionaryGetValue
                                              3 CFBasicHashFindBucket
                                                3 ___CFBasicHashFindBucket1
                                                  2 CFHash
                                                    1 -[NSObject(NSObject) hash]
                                                    1 CFHash
                                                  1 objc_msgSend
                                          2 NSPopAutoreleasePool
                                            1 __removeHandler2
                                            1 objc_exception_try_enter
                                          2 NSPushAutoreleasePool
                                          2 _CFAutoreleasePoolPush
                                          1 -[NSLock lock]
                                            1 pthread_mutex_lock
                                          1 -[NSLock unlock]
                                            1 pthread_mutex_unlock
                                          1 _CFArrayFastEnumeration
                                          1 _NSThreadGet0
                                            1 OSSpinLockUnlock
                                        16 FlushAllBuffers(__CFRunLoopObserver*, unsigned long, void*)
                                          8 CFAbsoluteTimeGetCurrent
                                            8 gettimeofday
                                              7 __gettimeofday
                                              1 __commpage_gettimeofday
                                          4 GetCurrentEventTime
                                            4 MachTimeConversionRate
                                              3 pthread_once
                                              1 MachTimeConversionRate
                                          3 CFRunLoopTimerSetNextFireDate
                                            2 __CFRunLoopTimerRescheduleWithAllModes
                                              2 mk_timer_arm
                                            1 __CFTSRToTimeInterval
                                          1 dyld_stub_gettimeofday
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                                        5 CFSetGetValues
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                                          2 CFBasicHashGetElements
                                        2 CFRetain
                                        1 CFSetGetCount
                                        1 OSAtomicCompareAndSwapLongBarrier
                                          1 __compare_and_swap32
                                        1 _CFRelease
                                        1 __compare_and_swap32
                                      52 mach_port_insert_member
                                        50 mach_msg
                                          50 mach_msg_trap
                                        2 mig_get_reply_port
                                      28 _setjmp
                                      20 mach_port_extract_member
                                        20 mach_msg
                                          20 mach_msg_trap
                                      14 __CFRunLoopTimerRescheduleWithAllModes
                                        11 mk_timer_arm
                                        3 __CFRunLoopTimerRescheduleWithAllModes
                                      10 __CFRunLoopDoSources0
                                        10 CFSetApplyFunction
                                          10 CFBasicHashApply
                                            6 CFBasicHashGetBucket
                                            4 __CFSetApplyFunction_block_invoke_1
                                              3 __CFRunLoopCollectSources0
                                              1 __CFSetApplyFunction_block_invoke_1
                                      8 __CFRunLoopRun
                                      8 objc_msgSend
                                      5 __CFRunLoopModeFindSourceForMachPort
                                        4 CFDictionaryGetValue
                                          4 CFBasicHashFindBucket
                                            4 ___CFBasicHashFindBucket1
                                              2 __CFBasicHashNullCallback
                                              2 ___CFBasicHashFindBucket1
                                        1 __CFRunLoopModeFindSourceForMachPort
                                      2 __CFRunLoopModeIsEmpty
                                        2 CFSetContainsValue
                                          2 CFBasicHashGetCountOfKey
                                            1 CFBasicHashGetCountOfKey
                                            1 ___CFBasicHashFindBucket1
                                              1 __CFStringHash
                                      2 __spin_lock
                                      1 CFRunLoopGetMain
                                      1 _CFRetain
                                        1 OSAtomicCompareAndSwapLongBarrier
                                      1 __compare_and_swap32
                                      1 __nanotime
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                                      1 _timerRelease
                                      1 _timerRetain
                                        1 OSAtomicAdd32
                                      1 dyld_stub__setjmp
                                    1 __spin_lock
        1939 Thread_2578   DispatchQueue_2: com.apple.libdispatch-manager  (serial)
          1939 start_wqthread
            1939 _pthread_wqthread
              1939 _dispatch_worker_thread2
                1939 _dispatch_queue_invoke
                  1939 _dispatch_mgr_invoke
                    1939 kevent
        1939 Thread_2582
          1939 thread_start
            1939 _pthread_start
              1939 0x26ed238
                1939 mach_msg
                  1939 mach_msg_trap
        1939 Thread_2583
          1939 thread_start
            1939 _pthread_start
              1939 0x2b6bd5f
                1939 0x2b6bd01
                  1939 0x2b2c702
                    1939 0x2b6bf10
                      1939 pthread_cond_wait
                        1939 _pthread_cond_wait
                          1939 semaphore_wait_signal_trap
        1939 Thread_2584
          1939 thread_start
            1939 _pthread_start
              1939 0x2b6bd5f
                1939 0x2b6bd01
                  1939 0x2b2c702
                    1939 0x2b6bf10
                      1939 pthread_cond_wait
                        1939 _pthread_cond_wait
                          1939 semaphore_wait_signal_trap
    Total number in stack (recursive counted multiple, when >=5):
            12       __spin_lock
            7       objc_msgSend
            7       pthread_mutex_lock
            6       pthread_mutex_unlock
            5       __compare_and_swap32
    Sort by top of stack, same collapsed (when >= 5):
            semaphore_wait_signal_trap        3878
            mach_msg_trap        3396
            kevent        1939
            0x273d37a        57
            _setjmp        29
            swtch_pri        29
            objc_msgSend        19
            __spin_lock        18
            sem_wait        14
            mk_timer_arm        13
            pthread_mutex_lock        13
            sem_post        11
            szone_free        11
            __gettimeofday        9
            _CFAutoreleasePoolPush        8
            __CFRunLoopRun        8
            CFBasicHashGetBucket        6
            __CFRunLoopDoObservers        6
            0x273d339        5
            0x2a303c5        5
            __compare_and_swap32        5
    Sample analysis of process 272 written to file /dev/stdout

    Mine doesn't work either.
    I installed an After Effects CS5 trial version and that seems to have messed everything up.
    Now that I have the Master Collection properly installed, the Help function kept giving me error messages.
    Now it's doesn't even open at all. The Help, instead, opens in a browser, but without the navigation tree on the left which is very suffocating. I imagine they separated it so that it would work well in the new AIR Help app.
    Anyway, I need help with help.

  • Trial of Photoshop CS5.1 doesn't work

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    2.  You can start afresh with Windows, make Photoshop CS5 one of the first apps you install, then install the other things that you have chosen to make up your Windows environment and find out which one breaks CS5.  Then back that component out.
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    As running Photoshop CS5 x64 seems important to you, I'd suggest not fooling around with your existing system configuration any longer and start afresh with suggestion 2 above.
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