Photoshop CS5 Invalid Serial Number

I purchased Photoshop CS5 on EBay, sealed and unopened with the Adobe Genuine sticker on the box, PN: 65073555. When I installed the software it said my serial number was invalid. This should not be happening. What is wrong and how can I get it to accept the serial number provided?

Buying anything off of Ebay is a gamble. Here are a few things to look into...
Error "The serial number is not valid for this product" | Creative Suite
http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html
To locate the serial number:
http://helpx.adobe.com/x-productkb/global/find-serial-number.html
If all else fails, you need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
Here is a link to a page with options to help make contact:
http://www.adobe.com/support/download-install/supportinfo/

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Photoshop CS2- Invalid Serial Number

I am installing my Adobe Photoshop CS2 on Windows Vista.
When I try to install the program after entering my serial number that is on the CD case,
the program states "Invalid Serial Number."
Customer Service gave me new serial numbers to attempt at fixing this issue and those numbers still yielded an "Invalid Serial Number" error.
Tech Support had me create new accounts with admin rights on my laptop (which didn't work) and then gave me a link
about the issue that had nothing to do with me since I have no VCOM software on my laptop (so that too was bogus).
I requested to speak to a manager where the agent diverted with giving me solutions that did not work also in which
he had me use this registry cleaner software and it still didn't work (I didn't have previous adobe software on my computer,
so it wasn't a surprise that it didn't work)
So... Does anyone know how I can install my program on my laptop without getting an Invalid Serial Number error?????
Maybe regular users have some answers.

I've only had similar happen once, when I upgraded AI over about 3-4 versions. My S/N was from the first PC release, and the internal database in the upgrade did not recognize the format, or the S/N. In that case, a 5 min. call to C/S resulted in a number to enter from Adobe, and then it took my S/N fine.
Obviously, you've gone that route, and it's not working. Seems that things have changed with C/S, but I am talking over a decade ago. Are you talking to C/S (Customer Service), or T/S (Technical Service)? For "sales" related things, I have found that C/S is the better. I am assuming that they are still separate departments, though both might well be in India.
Now, one question, you say that C/S told you to run on one machine with "administrative rights." Did you try as an Administrator? These are similar, but there can be differences.
Wish I had something else to offer.
Good luck,
Hunt

Photoshop Elements "Invalid Serial Number"

I recently did a Windows 8 refresh, which uninstalled my Photoshop and Premiere Elements. Now, when I download using the Adobe Download Assisstant and try to enter the serial number displayed in my account under products, it says Invalid Serial Number, this is not a valid serial number, please go back and reenter your number. I don't have a box or CD, because Photoshop and Premiere came preinstalled on my computer. HELP!

Kevin,
I've checked the details on your account and from the looks of it you are using the wrong installer. As in your case Elements was preinstalled on your system, I would request you to reach out to the hardware manufacturer and request them to provide you a copy of the software.
Thanks
Nikhil

PhotoShop CS5 Extended serial number - NOT accepted - is there a quick fix? Many thanks and hugs for the winning answer :-)

guys, i need you help - CLEARLY - so I bought PhotoShop CS5 Extended two years ago - but never real used it - today I requested the serial number - which was sent asap - BUT the system doesn't accept it, says it invalid - question - am I doing doing something wrong or is there a quick fix? Many thanks and hugs for the winning answer :-) Somayeh!

Unfortunately, only Adobe customer service can assist you with your issue. These are user forums; you are not addressing Adobe here.
Click on the link below, and after that click on "Still need Help? Contact us."
Then on the next page, click Chat
There is also a phone option.
http://helpx.adobe.com/contact.html?step=PHXS_downloading-installing-setting-up_licensing- activation

Reinstalling Photoshop CS4 invalid serial number

I have had this software since 2008. It has been running on the same PC for the last five years, now I have finally upgraded the PC, my serial number is invalid and wont activate. Customer service chat says its an incorrect number and could I provide Proof of Purchase (?) Are you kidding me?! They don't show the software was registered -ever- then why was it functioning just fine for the last five years?! To make matters worse, India chat hung up on me -twice!! So I get to thinking, I wonder what our corporate serial numbers say on the Adobe Volume Licensing site -guess what?! They're invalid too!! Coincidence?! I think not! I want an answer as why any serial number I enter from Creative Suite 2 Premium, Technical Suites 2, 3 and 3.5 and a privately owned Photoshop CS4 Extended are ALL invalid according to Adobe?! Is there a translation error from English to Hindi?! Or are your corporate systems so screwed up, you have no clue as to what is a valid serial number and what is not, so you just lead them around and around and around until you just hang up on them or they get so frustrated and angry, they go get a pirated version and generate a key so they never have to speak to you again. I'm certainly not spending another $800 on another Adobe product that may or may not have a valid key. I want the key I legally own validated!! Today!!!

I too have just been victimized by this same scenario, Windows XP machine replaced by a Windows 7 machine, installed CS4 extended to new machine, no serial # acceptance, deactivated XP CS4, reinstalled CS4 on to Win 7 machine, deleted Adobe PCD cache as seen on blogs and chats, activated Win 7 CS4 and it still tells me invalid serial #'s. No help from Adobe! Adobe!, if you care,
Advertise a phone number that allows us to speak to a human being that knows what to do! Don't use delay tactics like people in India that can't make decisions or hope people just give up and buy a new software package!
This is a situation that has me disappointed in Adobe. I always had great performance and stable software until now. And to find out how difficult it is to rectify the problem only because of Adobe's unwillingness to do so is really sad. This is how companies fail, People will spread the word if something is not done to correct and or at least set up a means to help those suffering this debacle.
I for one, am fed up with the hunt and peck search online for an answer and the lack of getting hold of an English speaking person that has a solution that will correct ADOBE'S mistake here. I, like so many I have read about, have a valid copy/ license of CS4 Extended and have only used it on 1 computer until now for many years. We are licensed to use on two computers at a time at different locations, up to 20 reinstalls! This record of valid users and serial numbers is an easy archive by Adobe and should be self explanatory to anyone that researches it. Activated year one on one computer, used for many years on same computer, being activated on a new computer due to Windows XP no longer being supported! How difficult is that? What makes my serial numbers invalid? No one is accusing me of being a thief or Pirate, Adobe just made my serial numbers invalid for no good reason and I have to spend many frustrating hours chasing it down a dead end road! Adobe! See the problem and come forward with a place users can go for a centralized solution! I am a professional that can not afford this interruption to my schedule. A class action law suit is sure to follow if something is not done soon.
Bad press is sure to follow. Your loyal customers will look elsewhere for what they need. I can't believe this is the plan.
If anyone that cares at Adobe is reading this please call me or email me at:<Removed by Moderator> Adobe records have my contact info from my registration of my software both originally and while trying to set up my new computer.
This software is expensive to buy originally. This software may just get a reputation that it is too expensive to purchase if Adobe is going to randomly shut it down by any claim they choose. Abuse of power? yes! A company that does this sort of extortion to it's loyal clients won't be around long. If this is a way to force users to upgrade or pay more money to Adobe for a product they invested in years ago, with the expectation of uninterrupted use until the clients chose to upgrade, than shame on the corporate persons behind it. If this is just a bad string of poor judgement, than fix it fast- make a solution for the damage being done to your loyal customers.
There are many other software solutions out there that do many of the same things for a lot less money than Adobe. Without the professional support of their product in the long run, Adobe may be just be another Greedy corporate monster that WAS!
Prove me right in my being a satisfied long term customer, believing Adobe supports its products long term, and fix this serial number problem. My new computer and the old computer are both without a working CS4 system now. What are you going to do about this major software BUG?
Nick

I need some help/advice about a CS5 invalid Serial Number

I recently purchased a CS5 Master Collection on ebay. Excited to get playing with it, I started to load it right away. When the window popped up asking for the serial number I punched it in and it showed as invalid! I retyped it and again invalid! So I checked the disc and in the notetab text file the serial number there was different than the one I had typed in off of the instruction paper. I typed that number in and the CS5 loaded! HOWEVER, once the CS5 was finished installing and I started up any program the window popped again asking for the serial number! Also on the same window it says on the bottom to (click here) for trial version and the days count down!!!
The seller claims that I'm not installing it right and says when not installed correctly it acts like a trial version!
I have uninstalled and reinstalled it 4 times and I get the same results!
Can anyone offer any comments, suggestions?
I would greatly appreciate it!
Rich

Welcome to our community
You might try re-posting your issue in a forum where CS5 is discussed. This forum is used to discuss Adobe Captivate Installation issues.
Click here to visit the Creative Suites forum
Cheers... Rick

Purchased Photoshop CS6 - Invalid Serial Number

I purchased Photoshop CS6 retail box and when I enter the serial number the installer says it's invalid. I can't seem to contact Adobe support until I register my product, which I can't do. Please advise.
Thanks!

You can use the web chat or phone support regardless of whether you actualyl have registered anything, so simply try.
Mylenium

Re: reinstalling Photoshop CS4 invalid serial number

Dear Mr. Wright
I have the same issues with Adobe, I purchase my Adobe products (physical products with DVD as an install medium) with serials via either the Adobe International online store or via an reseller on eBay.com
I had the CS4 products running just fine on my Windows 7 - 64 bit HP xw6600 workstation before I decided to refurbish my older HP xw6600 workstation and go for Windows 8 - 64 bit and upgrade even to 8.1 Pro.
Now the Adobe installers says that my serials are invalid.
What is going on here.
I remember even receiving a apology from Adobe systems that in 2013 the activation servers of Adobe Systems were hacked and perhaps my personal information was made available, unwillingly on the part of Adobe to third parties.
Not a real nice way to treat your customers. This is not the Adobe I came to know and respect back in the Days of Adobe Photoshop 5.

Thank you for your directions Jeff. I got my elements 2.0 to re-install. I plan to buy a updated/newer version, but in our economy presently, No one is working at our address, and I can't afford much presently.
Sincerely Nicole Ramirez
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[This is an open forum, not Adobe support, please do not post personal information]
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Invalid Serial Number for New, Sealed Photoshop CS5 Program?

Hello,
I am trying to install a new sealed Adobe Photoshop CS5 Extended product which I bought of ebay.com for a class I am taking with International Webmasters Association. The product was purchased new in a sealed box but I get the error for an invalid serial number when I try to activate. The PN: 65073432. PHSP CS5 Win RET. Please help me be able to take my course and activate the expensive program I purchased.
Thank you.

You not addressing Adobe here this is a user forum. You need to contact Adobe customer service via chat or Phone to find out if you sealed box was produced by Adobe or not. There are many scams out there.

Adobe Photoshop cs4 extended invalid serial number

I just bought adobe photoshop cs4 extended from a large retail computer store.I had the trial version of photoshop cs4 extended.I uninstalled the trial version and installed from dvd.I got a Invalid serial number error.I am sure there was a software configuration problem .The reason ,the disk needs to verfy that you have the original disk,If that happens ,After installation ,Just delete this file C:\Program Files\Common Files\Adobe\Adobe PCD\cache\cache.db This is the location where it installed the serial . After deleteing it will create a new cache.db file and store the serial there that goes with that disk . When you open PS cs4 it will ask to enter serial again.Just enter the serial again that came with box ..I guess this would work also with adobe photoshop cs4

I encountered the same problem with Photoshop CS5 - I had the trial version installed, and now bought the extended version, but it keeps saying the license key is invalid. I did unistall, ran the cleanup tool, but it is still not working. Any help is appreciated.

Cannot activate adobe photoshop invalid serial number

I allready run in circles for days now and cannot contact someone from the helfdesk. This is the problem: I bought the suite design and web prem and received a serial-number from techsoup. I also receive a login-code to download the separete installation-files from the suite.
After installation I tried to activate Photoshop with the serial-number I received but it says it's invalid. I have the idea I need a separated serial for each program in the suite, but if I click on pack, serial numbers it refers to a site about volume licensing and I cannot create an account for this.
It starts to become frustrating.
Heidi

contact adobe support by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html

Invalid serial number for photoshop elements 8 download

Hello,
I've recently got a new computer and decided to reinstall my old wacom bamboo drawing tablet that came Photoshop elements 8. Setting up the tablet was no problem but when i try do download the program it just says invalid serial number. I've tried the code on the back of the tablet multiple times but it never worked. Has the processed changed or is the error somewhere else?

See if anything in here helps: Find your serial number quickly

Invalid Serial Number Photoshop Elements (Windows) download

Can you help out? I have received an invalid serial number when installing the Photoshop Elements (Windows) 12. I have the serial number from the Adobe website for this product. What can be done to complete the installation?
Thanks!

If the serial number is from Adobe website then all you need to do is to copy and paste it in your PSE so that there isn't any error in copying the serial number and inserting it manually in PSE.
Are you doping this?
If you are then you need to contact Adobe Customer Service to help you because this is a public forum where volunteers try to help each other; Adobe staff rarely visit here and if they do, they spend very little time.
Good luck.

Installing new Retail version of Photoshop Elements, receive Invalid Serial Number

Hi Everyone,
I purchased a new Box retail version of Photoshop Elements and Premiere Elements 12 and before installing I am asked for the Serial Number. I enter it from the box but I get a message that says it is invalid serial number. How can that be if that is what is on the Box.
Thank you,
Danny

Hi Everyone,
I was able to solve it myself and in way should have provided more information. I was installing the software under the local Admin which in my Domain does not have internet access through our Proxy.
Once I logged on with my Domain Admin and tried to install the software, it worked with out problems. I was not aware that the computer needed access to the Internet to verify the Serial Number.
Thank you all for your time and assistance.
Regards,
Danny

I posted a question 22 minutes ago and it says answered but i got no answer to my question of why my trial version of photoshop elements 7.0 says invalid serial number when i put in the correct serial number in it says the same number in my account and oc

i posted a question 22 min ago and says answered but i got no answer i downloaded a trial version of photoshop elements 7.0 but when i put my serial number from my account saying oct 8 2014 it comes back invalid serial number where are the experts avaiable 24/7 and where do i get my answer chat said mention case number 0213950594 so why is my 1st post marked answered and where is my answe or where do i get it

HI thomascannonjr,
Please tell us if you are installing on Windows or Mac.
Do you have any other Adobe Product installed on the system?
Did you download Photoshop elements from this link:
Download Photoshop Elements products | 9, 8, 7
Regards,
Sandeep

Photoshop CS5 Invalid Serial Number

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