Photoshop CS5 preset folders empty

Went to load and or reset crop tools, brushes, etc... and when I navigate within CS5 to those folders, all are empty.  If I navigate not from Photoshop but directly from My Computer to the Preset folders, they are there, but not when I navigate within PS.... and the navigation is correct.
When I do place brushes in the preset folder, then navigate in PS, they are not there...  I myself have CS4 and this is not a problem.  I'm troubleshooting-working with a friend on a project and we are handcuffed with this CS5 problem...  Help!?

What OS is your friend using?  Vista or Windows 7 by any chance?
Assuming yes...
I ask because UAC in these OSs does some "special" things, actually redirecting requests to access files in certain folders.  In short, Explorer and/or the file system shows them in one place when they're actually stored in another.
I don't know if that might be what's happening here, but here's an experiment you can run:  Disable UAC (drag the slider to the "never notify" setting at the bottom), reboot, then see if the problem persists.
The problem comes about because Photoshop has its roots in a simpler time, when the installation was done with the assumption that the one and only administrative user of the computer would be using it.
-Noel

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