Photoshop CS5 will not open some tiff files

I'm running Windows 7 64-bit and I'm using Photoshop CS5 as my default program for opening .jpg and .tif files.
Recently I installed a new scanner (Canon Lide210) and I usually save the scanned images as .tif files (for manipulation later).
Images in .tif format saved from scans with my old Canon scanner (that does not work with Windows 7) open fine in Photoshop but images from the new scanner will not open (message says 'Could not complete your request because the file is not compatible with this version of Photoshop').
Can anyone help with this? I always thought tifs were tifs and didn't realise there could be different 'versions'.
I do a lot of detailed artwork and it's important that I can work with tif files (and preferably with this new scanner!!)
Thanks for your help

Thank you all for your help.
The scanner options are to save as JPEG/Exif, TIFF or BMP (with standard, low compression or high compression).
I've just scanned a colour photo and saved it in all three formats (standard compression). All the files now open in PS, with the Camera Raw preview screen (which I've never seen before!).
I've also scanned a black and white drawing, both as a B&W photo and as a B&W document, and saved these scans as TIFFs. Both these now open in PS. The older files that I have not been able to open in PS still do not open. (These files open in MSoft Picture Manager and Quicktime Picture Viewer - though the quality is awful in Picture Viewer.)
It seems to me that whatever was causing the problem might have been 'cured' by some recent software update.
Do you think this is the likely answer? If you'd still be interested to look at one of the rogue files then I could upload one.
Thanks

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