Photoshop CS6 64bit crashing with big psb files right after opening
Hi everybody,
I'm having big trouble since CS6 and I couldnt find andy help anywhere, thats why i have to ask here.
Problem discription:
Opening an 7gb 8bit psb file in PS CS6 64bit: PS opens the file and crashes immediately after showing the content (layers and image). an small error message is shown (but there is no description)
Sometimes it opens the file, and i can work in it, and when i try to save it (in background AND normal), PS just disappears without error message
My work around: If i open another small jpg first (in first tab) and then open the big psb, i dont get this problem. but actually i never had it open for very long since im kinda scared to put some work into this unstable system.
When doing this in PS CS6 32bit version, its pretty stable and i have no crash.
Funny thing is also, that one time I created a big file from like 20big tiffs in 16bit and could save it. All the time PS was running while creating stuff from scratch i didnt crashed. But after I saved the file and restarted PS, then he couldnt handle the file anymore and crashed like i said before.
Any help would be much appreciated!
Thank you,
Stefan
System infos:
PS, latest version!
win7 64bit, 24gb ram, i7 920
single nvidia 260 gtx, used with different driver versions too
my work hdd is an 1tb RAID 1, where i have scratch disc and my workfiles, plenty of space
had this problem snce the begin, also without plugins
working on dual screens (27" with 2560x1440 and the other one in 1200x1900)
no other software running
Adobe Photoshop Version: 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00) x64
Operating System: Windows 7 64-bit
Version: 6.1
System architecture: Intel CPU Family:6, Model:10, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 3300 MHz
Built-in memory: 24566 MB
Free memory: 21764 MB
Memory available to Photoshop: 22241 MB
Memory used by Photoshop: 94 %
Image tile size: 128K
Image cache levels: 4
OpenGL Drawing: Enabled.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
OpenGL Allow Old GPUs: Not Detected.
Video Card Vendor: NVIDIA Corporation
Video Card Renderer: GeForce GTX 260/PCI/SSE2
Display: 2
Display Bounds:= top: 0, left: 2560, bottom: 1920, right: 3760
Display: 1
Display Bounds:= top: 0, left: 0, bottom: 1440, right: 2560
Video Card Number: 1
Video Card: NVIDIA GeForce GTX 260
OpenCL Unavailable
Driver Version: 8.17.12.7533
Driver Date: 20110520000000.000000-000
Video Card Driver: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Video Mode: 2560 x 1440 x 4294967296 colors
Video Card Caption: NVIDIA GeForce GTX 260
Video Card Memory: 896 MB
Video Rect Texture Size: 8192
Serial number: 92298643689928754717
Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\
Temporary file path: C:\Users\stef\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
D:\, 931.5G, 880.2G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\
Additional Plug-ins folder: not set
Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2012/06/05-15:16:32 66.507768 66.507768
adbeape.dll Adobe APE 2012/01/25-10:04:55 66.1025012 66.1025012
AdobeLinguistic.dll Adobe Linguisitc Library 6.0.0
AdobeOwl.dll Adobe Owl 2012/06/26-12:17:19 4.0.95 66.510504
AdobePDFL.dll PDFL 2011/12/12-16:12:37 66.419471 66.419471
AdobePIP.dll Adobe Product Improvement Program 6.0.0.1654
AdobeXMP.dll Adobe XMP Core 2012/02/06-14:56:27 66.145661 66.145661
AdobeXMPFiles.dll Adobe XMP Files 2012/02/06-14:56:27 66.145661 66.145661
AdobeXMPScript.dll Adobe XMP Script 2012/02/06-14:56:27 66.145661 66.145661
adobe_caps.dll Adobe CAPS 6,0,29,0
AGM.dll AGM 2012/06/05-15:16:32 66.507768 66.507768
ahclient.dll AdobeHelp Dynamic Link Library 1,7,0,56
aif_core.dll AIF 3.0 62.490293
aif_ocl.dll AIF 3.0 62.490293
aif_ogl.dll AIF 3.0 62.490293
amtlib.dll AMTLib (64 Bit) 6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00) 1.000000
ARE.dll ARE 2012/06/05-15:16:32 66.507768 66.507768
AXE8SharedExpat.dll AXE8SharedExpat 2011/12/16-15:10:49 66.26830 66.26830
AXEDOMCore.dll AXEDOMCore 2011/12/16-15:10:49 66.26830 66.26830
Bib.dll BIB 2012/06/05-15:16:32 66.507768 66.507768
BIBUtils.dll BIBUtils 2012/06/05-15:16:32 66.507768 66.507768
boost_date_time.dll DVA Product 6.0.0
boost_signals.dll DVA Product 6.0.0
boost_system.dll DVA Product 6.0.0
boost_threads.dll DVA Product 6.0.0
cg.dll NVIDIA Cg Runtime 3.0.00007
cgGL.dll NVIDIA Cg Runtime 3.0.00007
CIT.dll Adobe CIT 2.0.5.19287 2.0.5.19287
CoolType.dll CoolType 2012/06/05-15:16:32 66.507768 66.507768
data_flow.dll AIF 3.0 62.490293
dvaaudiodevice.dll DVA Product 6.0.0
dvacore.dll DVA Product 6.0.0
dvamarshal.dll DVA Product 6.0.0
dvamediatypes.dll DVA Product 6.0.0
dvaplayer.dll DVA Product 6.0.0
dvatransport.dll DVA Product 6.0.0
dvaunittesting.dll DVA Product 6.0.0
dynamiclink.dll DVA Product 6.0.0
ExtendScript.dll ExtendScript 2011/12/14-15:08:46 66.490082 66.490082
FileInfo.dll Adobe XMP FileInfo 2012/01/17-15:11:19 66.145433 66.145433
filter_graph.dll AIF 3.0 62.490293
hydra_filters.dll AIF 3.0 62.490293
icucnv40.dll International Components for Unicode 2011/11/15-16:30:22 Build gtlib_3.0.16615
icudt40.dll International Components for Unicode 2011/11/15-16:30:22 Build gtlib_3.0.16615
image_compiler.dll AIF 3.0 62.490293
image_flow.dll AIF 3.0 62.490293
image_runtime.dll AIF 3.0 62.490293
JP2KLib.dll JP2KLib 2011/12/12-16:12:37 66.236923 66.236923
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 10.0
LogSession.dll LogSession 2.1.2.1640
mediacoreif.dll DVA Product 6.0.0
MPS.dll MPS 2012/02/03-10:33:13 66.495174 66.495174
msvcm80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
msvcm90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
msvcp100.dll Microsoft® Visual Studio® 2010 10.00.40219.1
msvcp80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
msvcp90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
msvcr100.dll Microsoft® Visual Studio® 2010 10.00.40219.1
msvcr80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
msvcr90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
pdfsettings.dll Adobe PDFSettings 1.04
Photoshop.dll Adobe Photoshop CS6 CS6
Plugin.dll Adobe Photoshop CS6 CS6
PlugPlug.dll Adobe(R) CSXS PlugPlug Standard Dll (64 bit) 3.0.0.383
PSArt.dll Adobe Photoshop CS6 CS6
PSViews.dll Adobe Photoshop CS6 CS6
SCCore.dll ScCore 2011/12/14-15:08:46 66.490082 66.490082
ScriptUIFlex.dll ScriptUIFlex 2011/12/14-15:08:46 66.490082 66.490082
tbb.dll Intel(R) Threading Building Blocks for Windows 3, 0, 2010, 0406
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 3, 0, 2010, 0406
TfFontMgr.dll FontMgr 9.3.0.113
TfKernel.dll Kernel 9.3.0.113
TFKGEOM.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
updaternotifications.dll Adobe Updater Notifications Library 6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 6.0.0.24
WRServices.dll WRServices Friday January 27 2012 13:22:12 Build 0.17112 0.17112
wu3d.dll U3D Writer 9.3.0.113
Required plug-ins:
3D Studio 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Accented Edges 13.0
Adaptive Wide Angle 13.0
ADM 3.11x01
Angled Strokes 13.0
Average 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Bas Relief 13.0
BMP 13.0
Chalk & Charcoal 13.0
Charcoal 13.0
Chrome 13.0
Cineon 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Clouds 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Collada 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Color Halftone 13.0
Colored Pencil 13.0
CompuServe GIF 13.0
Conté Crayon 13.0
Craquelure 13.0
Crop and Straighten Photos 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Crop and Straighten Photos Filter 13.0
Crosshatch 13.0
Crystallize 13.0
Cutout 13.0
Dark Strokes 13.0
De-Interlace 13.0
Dicom 13.0
Difference Clouds 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Diffuse Glow 13.0
Displace 13.0
Dry Brush 13.0
Eazel Acquire 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Embed Watermark 4.0
Entropy 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Extrude 13.0
FastCore Routines 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Fibers 13.0
Film Grain 13.0
Filter Gallery 13.0
Flash 3D 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Fresco 13.0
Glass 13.0
Glowing Edges 13.0
Google Earth 4 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Grain 13.0
Graphic Pen 13.0
Halftone Pattern 13.0
HDRMergeUI 13.0
IFF Format 13.0
Ink Outlines 13.0
JPEG 2000 13.0
Kurtosis 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Lens Blur 13.0
Lens Correction 13.0
Lens Flare 13.0
Liquify 13.0
Matlab Operation 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Maximum 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Mean 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Measurement Core 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Median 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Mezzotint 13.0
Minimum 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
MMXCore Routines 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Mosaic Tiles 13.0
Multiprocessor Support 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Neon Glow 13.0
Note Paper 13.0
NTSC Colors 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Ocean Ripple 13.0
Oil Paint 13.0
OpenEXR 13.0
Paint Daubs 13.0
Palette Knife 13.0
Patchwork 13.0
Paths to Illustrator 13.0
PCX 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Photocopy 13.0
Photoshop 3D Engine 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Picture Package Filter 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Pinch 13.0
Pixar 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Plaster 13.0
Plastic Wrap 13.0
PNG 13.0
Pointillize 13.0
Polar Coordinates 13.0
Portable Bit Map 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Poster Edges 13.0
Radial Blur 13.0
Radiance 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Range 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Read Watermark 4.0
Reticulation 13.0
Ripple 13.0
Rough Pastels 13.0
Save for Web 13.0
ScriptingSupport 13.0.1
Shear 13.0
Silver Efex Pro 2 2,004
Silver Efex Pro 2 2,004
Skewness 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Smart Blur 13.0
Smudge Stick 13.0
Solarize 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Spatter 13.0
Spherize 13.0
Sponge 13.0
Sprayed Strokes 13.0
Stained Glass 13.0
Stamp 13.0
Standard Deviation 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Sumi-e 13.0
Summation 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Targa 13.0
Texturizer 13.0
Tiles 13.0
Torn Edges 13.0
Twirl 13.0
U3D 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Underpainting 13.0
Vanishing Point 13.0
Variance 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Variations 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Water Paper 13.0
Watercolor 13.0
Wave 13.0
Wavefront|OBJ 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
WIA Support 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Wind 13.0
Wireless Bitmap 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
ZigZag 13.0
Optional and third party plug-ins:
Alien Skin Autolayer 4 4.0.0
BackgroundFilter NO VERSION
Camera Raw 7.1
Color Efex Pro 4 NO VERSION
Color Efex Pro 4 NO VERSION
Dfine 2.0 NO VERSION
Exposure 4 4.0.0
FineStructuresFilter NO VERSION
HotPixelsFilter NO VERSION
Knoll Light Factory 3.1
Nik Selective Tool 2.1.3.17710
ShadowsFilter NO VERSION
Sharpener Pro 3.0: (1) RAW Presharpener 3.0.8.17631
Sharpener Pro 3.0: (2) Output Sharpener 3.0.8.17631
SkinFilter NO VERSION
SkyFilter NO VERSION
StrongNoiseFilter NO VERSION
Plug-ins that failed to load: NONE
Flash:
Mini Bridge
Kuler
Installed TWAIN devices: NONE
I have issues with PS CS6 and much smaller program files (less than 100mbs) but your problems may have less to do with programming bugs, many though there be, in PS CS6, than basic computer/OS issues.
Your files are so large (7gbs?) that you may be incurring problems with memory handling on your system due to hardware issues, OS issues or both.
In the real world most motherboards cannot stably use more than 16gbs of memory. Try removing RAM down to 16gbs and see if that improves stability. Google that if you do not believe me. You will not lose any performance, any may actually gain stability, going to dual channel memory using two instead of three slots.
Run a memory diagnostic, a complete version that may take several hours to run, to see if any of your RAM is defective. Before doing that make sure all your RAM modules are properly seated in their slots.
Install a second hard drive, offload as many files as you can to it and defragment your main hard drive (defragment it no matter what it reports about fragmentation).
In truth in the real world neither Windows or Mac OSancient can use more than 8gbs RAM--and motherboards rarely are stable with more than 16gbs of installed RAM-- so contiguous hard drive space remains important, particularly for very large files. Also regardless of how much hardware RAM you have Windows will preferentially default to the hard drive for virtual memory for some routine processes. If all your RAM is functioning well you may want to completely turn off virtual memory in Windows but overall machine stability may be problematic. Fortunately, unlike Photoshop, Windows will run stably with virutal memory on a secondary hard drive.
You have way too much RAM. Most studies show that Photoshop performance does not change once you get past just 4gbs of RAM, regardless of whether the OS or program is 32 or 64 bits.
So many Photoshop processes are single threaded so that regardless of how much RAM you have all the image data has to pass through one of the processor cores of your CPU. If you do not believe me look up those tests of performance with varying the RAM and varying the CPU: PS is a CPU dependent program despite Adobe's laudable but unstable use of the GPU to attempt parallel processing of image data.
All versions of Windows have finite resources for handling memory which files of your size may exceed. You should turn off any and all un-needed background programs and processes, including antivirus (unplug the network cable if you are paranoid). You may have to go to System Configuration to make sure memory/resource hogging programs don't load (e.g. anything referring to Itunes, Adobe reader, Microsoft Office). Look at the processes running with Task Manager and research what you can safely shut down.
Finally consider the fundamental cause of most repeated system crashes: failing power supply or failing hard drive (if your RAM passes tests).
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Faulting module name: Photoshop.exe, version: 13.0.1.0, time stamp: 0x5022da9d
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Adobe Photoshop Version: 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00) x64
Operating System: Windows 7 64-bit
Version: 6.1 Service Pack 1
System architecture: Intel CPU Family:6, Model:10, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 2800 MHz
Built-in memory: 9207 MB
Free memory: 4182 MB
Memory available to Photoshop: 8171 MB
Memory used by Photoshop: 60 %
Image tile size: 128K
Image cache levels: 4
OpenGL Drawing: Enabled.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
OpenGL Allow Old GPUs: Not Detected.
Video Card Vendor: ATI Technologies Inc.
Video Card Renderer: ATI Radeon HD 5670
Display: 2
Display Bounds:= top: 0, left: 1920, bottom: 1050, right: 3600
Display: 1
Display Bounds:= top: 0, left: 0, bottom: 1200, right: 1920
Video Card Number: 1
Video Card: ATI Radeon HD 5670
OpenCL Unavailable
Driver Version: 12.104.0.0
Driver Date: 20130328000000.000000-000
Video Card Driver: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.d ll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Video Mode: 1920 x 1200 x 4294967296 colors
Video Card Caption: ATI Radeon HD 5670
Video Card Memory: 1024 MB
Video Rect Texture Size: 16384
Serial number: (I deleted the serial number)
Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\
Temporary file path: C:\Users\Brian\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
C:\, 1.35T, 988.5G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\
Additional Plug-ins folder: not set
Optional and third party plug-ins: NONE
Plug-ins that failed to load: NONE
Flash:
Mini Bridge
GuideGuide
Kuler
Installed TWAIN devices: NONE
Anyone have any ideas? I’m trying to avoid re-installing CS6, but that may be the next course of action I have to take.
Thanks!Thanks for the input xkater.
I took a look at: Control Panel > Device Manager > Display Adapters, and the only thing listed there is my graphics card (AMD Radeon R9 270). There's no listing for Intel HD Graphics xxx.
Since originally posting this problem I've purchased a new computer. Much to my disbelief I have the same problem on the new computer.
This is my new computer info:
Adobe CS6
Windows 8.1 64-bit
Processor: Intel Core i7-4790 CPU @ 3.60GHz 3.60 GHz
RAM: 32 GB
Graphics Card: AMD Radeon R9 270
To reiterate the problem, there are 2 situations where Photoshop most often crashes:
1) Using the Tools Panel "set foreground/background color". With the Color Picker open, if set the color by sampling a color from artwork on the canvas, then click the "OK" button in the Color Picker, Photoshop often crashes.
2) Using the keyboard shortcut "D" to set the Tools Panel foreground and background colors to default. This often crashes Photoshop.
This problem really slows down my workflow. If anyone has any suggestions to resolve the problem it would be much appreciated.
This screenshot illustrates issue #1 above. -
Photoshop CS6 constant crashes, can't save to server
We recently upgraded our Adobe Creative Suite from CS3 to CS6. Now I am experiencing issues with Photoshop CS6 I have not seen in previous versions, it seems it cannot save files across a network any longer. If I try to work normally, saving my files to a folder on our server, PS crashes constantly. The new recovery mode is handy but time and space consuming= inefficient for our workflow. My work around is to save files to my Mac, and then copy them to the server later, which is Archaic and also inefficient. When I try to save a PS CS6 .eps to the server, it does not work any longer, I get the message; Program Error or a freeze and crash of Photoshop CS6. Is this a permanent issue or is there someone working to resolve it? I am thinking I will need to go back to using Photoshop CS3 in order to continue working efficiently.
Most of the problems saving across networks are OS bugs and fileserver bugs.
In fact, Apple just fixed a handful of them in 10.8.4 (but sadly, not all of them).
Photoshop CS6 added more error detection for file saving, in response to lost files on fileservers (due to OS bugs). Older versions of Photoshop could silently lose files when saving due to those OS bugs.
Photoshop CC attempts to work around the known OS bugs, and has fallback saving strategies in case we detect a problem while saving the file. (but it took us a long time to understand all the OS bugs related to fileservers) -
My Photoshop CS6 always crashes when I lose my Internet connection...why?
My Photoshop CS6 always crashes when I lose my Internet connection...why? This is really aggravating, particularly when I am traveling with my laptop and try to use Photoshop. As long as I have an Internet connection it is fine, but as soon as the Internet is no longer available the program stops working.
Here is the other Detail version:
System
Provider
[ Name]
Application Error
EventID
1000
[ Qualifiers]
0
Level
2
Task
100
Keywords
0x80000000000000
TimeCreated
[ SystemTime]
2013-04-16T02:34:34.000000000Z
EventRecordID
115359
Channel
Application
Computer
jrh-pc-i7
Security
EventData
Photoshop.exe
13.0.1.0
5022da9d
ntdll.dll
6.1.7601.17725
4ec4aa8e
c0000005
000000000004e8bc
2ba4
01ce39f90788eebf
C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe
C:\Windows\SYSTEM32\ntdll.dll
2c16f0a3-a63e-11e2-9bf8-406186e9c8c3 -
Adobe Photoshop CS6 64bit version no longer shows under program
A few days ago I somehow acquired a virus on my windows 7 laptop. With virus protection software I was able to quickly identify it and delete it from my system. After I deleted the virus I noticed that my Photoshop CS6 64bit shorcut disappeared from my desktop. I even went into my computer > programs and it does not even show up there. Photoshop CS6 32bit is still there and works fine.
I was wondering should I re-install CS6 on my compter and if I do that should I de-activate my current version before I re-install?
Thanks so much for your help.
Jim BlackstonYou can re-install the 64-bit version. Personally, I prefer to wipe a virus infected system clean and start over.
-
Help! My original and very expensive CS6 has crashed with a simple command of selection….
Thanks JJMack,
unfortunately I'm Italian and I do not speak English, and most importantly
I'm not a genius in the world of computing. In fact, if you talks to me
about preferences folder User id and I do not even know where to look ....
why has crashed in your opinion? I was creating patterns with low
resolutions. It can if you have the time and patience to help me understand
where look the folder and what to do in a primitive language so that an
incompetent like me can understand.
Thank you in advance.
greetings
Vittorio.
Il 06/apr/2014 15:19 "JJMack" <[email protected]> ha scritto:
Re: Help! My original and very expensive CS6 has crashed with a
simple command of selection.... created by JJMack<http://forums.adobe.com/people/JJMack>in *Photoshop
General Discussion* - View the full discussion<http://forums.adobe.com/message/6275517#6275517 -
Photoshop CS6 Extended crashes on OS X (3D)
When i'm working with 3D, photoshop crashes to desktop. I set 80% Ram to Photoshop, well, I think it's a ram problem, I only have 4gb.
I need to finish this project, please help ): Sorry for my bad english, i'm spanish.
Here's the Crash Log:
Photoshop crash Mac - Pastebin.comhola ! te falta ram , ve si puedes expandirla por lo menos a 8
El nov 3, 2014 8:27 AM, "sueky8" <[email protected]> escribió:
Photoshop CS6 Extended crashes on OS X (3D) created by sueky8
<https://forums.adobe.com/people/sueky8> in Photoshop General Discussion
- View the full discussion
<https://forums.adobe.com/message/6893855#6893855> -
With the lastest update to Photoshop CS6 it crashes everytime I go to print. Any ideas?? Help!!!
Have you installed all the updates for Photoshop?
And what does the crash report say?
Most of these issues turn out to be bugs in the printer driver software, but some are curable by resetting Photoshop preferences (which also resets the "last used" printer info). -
Can't install Photoshop CS6 64bit on Window 8
i can't install photoshop cs6 64bit on window 8
Below is my computer spec
THIS IS MY ERROR
Exit Code: 6
Please see specific errors and warnings below for troubleshooting. For example, ERROR: DW050 ... WARNING: DW066 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 2 error(s), 44 warning(s)
WARNING: DW066: OS requirements not met for {92D58719-BBC1-4CC3-A08B-56C9E884CC2C} Microsoft_VC80_CRT_x86 1.0.0.0
WARNING: DW066: OS requirements not met for {08D2E121-7F6A-43EB-97FD-629B44903403} Microsoft_VC90_CRT_x86 1.0.0.0
WARNING: DW066: OS requirements not met for {9E0AF030-AC6B-11E0-8837-00215AEA26C9} Microsoft Visual C++ 2010 Redistributable Package (x86) 10.0.40219.1
WARNING: DW066: OS requirements not met for {539AEF15-3A2B-4A31-A587-7E90F7D9C700} Camera Profiles Installer 7.0.0.0
WARNING: DW066: OS requirements not met for {354D20E6-A25F-4728-9DA6-C9003D8F2928} Adobe Player for Embedding 3.3 3.3.0.0
WARNING: DW066: OS requirements not met for {B8ADDCBD-30D9-4366-AE25-089CEF76C8E1} Suite Shared Configuration CS6 3.0.0.0
WARNING: DW066: OS requirements not met for {CFA46C39-C539-4BE9-9364-495003C714AD} Adobe SwitchBoard 2.0 2.0.0.0
WARNING: DW066: OS requirements not met for {9254D539-549A-41DD-A7DA-251766F2B76F} Adobe Player for Embedding x64 3.3 3.3.0.0
WARNING: DW066: OS requirements not met for {99290358-A784-4218-A7BA-954AE5F9207C} AdobeCMaps x64 CS6 4.0.0.0
WARNING: DW066: OS requirements not met for {9AB0EFC0-AC6B-11E0-9E61-00215AEA26C9} Microsoft Visual C++ 2005 Redistributable Package (x86) 6.0.2900.2180
WARNING: DW066: OS requirements not met for {9C4AA28F-AC6B-11E0-8997-00215AEA26C9} Microsoft Visual C++ 2008 Redistributable Package (x86) 9.0.30729.4148
WARNING: DW066: OS requirements not met for {093DEFC4-542D-4D0A-8162-0592055515F4} Adobe XMP Panels 4.0.0.0
WARNING: DW066: OS requirements not met for {9B78FAB0-AC6B-11E0-8EF3-00215AEA26C9} Microsoft Visual C++ 2008 Redistributable Package (x64) 9.0.30729.4148
WARNING: DW066: OS requirements not met for {CFC3110A-491C-4DBF-A97D-66C567600A2F} Photoshop Camera Raw 7 7.0.0.0
WARNING: DW066: OS requirements not met for {246C4B99-19F7-4475-9787-5FF8595B86D7} AdobePDFL x64 CS6 10.9.0.0
WARNING: DW066: OS requirements not met for {B2D792AF-F407-4EFA-9A03-3F2A476146F6} AdobeTypeSupport x64 CS6 11.0.0.0
WARNING: DW066: OS requirements not met for {9D2A060F-AC6B-11E0-8C00-00215AEA26C9} Microsoft Visual C++ 2010 Redistributable Package (x64) 10.0.40219.1
WARNING: DW066: OS requirements not met for {55F0AFED-606D-476A-A07A-134291002FBA} Photoshop Camera Raw 7 (64 bit) 7.0.0.0
WARNING: DW066: OS requirements not met for {1F955A4A-F365-4379-AEE2-B7C83E1AA883} Adobe Photoshop CS6 Support 13.0.0.0
WARNING: DW066: OS requirements not met for {EB2A8CD4-B247-4810-A294-E3DB8EDC6060} Adobe CSXS Extensions CS6 3.0.0.0
WARNING: DW066: OS requirements not met for {0C4E7429-E920-4125-980E-029A87AE0A4D} AdobeColorCommonSetCMYK CS6 4.0.0.0
WARNING: DW066: OS requirements not met for {C7B1C1B3-368D-4C32-A818-83F1554EB398} AdobeColorCommonSetRGB CS6 4.0.0.0
WARNING: DW066: OS requirements not met for {51C77DC1-5C75-4491-8645-A17CC33F5A36} AdobeColorEU CS6 4.0.0.0
WARNING: DW066: OS requirements not met for {26F763C9-076F-473D-9A0E-4050C973737C} AdobeColorJA CS6 4.0.0.0
WARNING: DW066: OS requirements not met for {BB66788C-4C4F-4EB0-B146-9178857DE287} AdobeColorNA CS6 4.0.0.0
WARNING: DW066: OS requirements not met for {48623899-C152-457D-9B30-1F957332AC2F} AdobeColorPhotoshop CS6 4.0.0.0
WARNING: DW066: OS requirements not met for {78E38D75-4D92-4F6E-B631-17A436BED680} AdobeColorVideoProfilesCS CS6 4.0.0.0
WARNING: DW066: OS requirements not met for {7E91BB17-16A1-42CE-9502-D6C98BE04920} PDF Settings CS6 11.0.0.0
WARNING: DW066: OS requirements not met for {0377892E-FCAC-46EC-AA70-C6AC8A86A81F} Dynamic Link Media Server 1.0.0.0
WARNING: DW066: OS requirements not met for {DE88AA40-6766-43D3-A755-8FC374B3D2C3} DynamiclinkSupport 6.0.0.0
WARNING: DW066: OS requirements not met for {36682D68-3834-487E-BA49-DFA4AB0A2E32} Adobe CSXS Infrastructure CS6 3.0.0.0
WARNING: DW066: OS requirements not met for {B98E0DCB-1A75-4394-9813-3A114AA3891D} Adobe Mini Bridge CS6 2.0.0.0
WARNING: DW066: OS requirements not met for {EFBC1075-F890-4293-A0D1-04BE66EE2AB3} Adobe ExtendScript Toolkit CS6 3.8.0.0
WARNING: DW066: OS requirements not met for {83463106-DD1C-4FE5-A61C-DF6715472AD4} Adobe Extension Manager CS6 6.0.0.0
WARNING: DW066: OS requirements not met for {29DB26AB-81CE-41D6-B0C9-BE15E36C87C6} Adobe Hunspell Linguistics Plugin CS6 x64 1.0.0.0
WARNING: DW066: OS requirements not met for {7CA3FAD4-7B82-473C-8207-5A283E90742A} Adobe WinSoft Linguistics Plugin CS6 x64 1.3.0.0
WARNING: DW066: OS requirements not met for {99FE4191-AC6B-11E0-B602-00215AEA26C9} Microsoft Visual C++ 2005 Redistributable Package (x64) 6.0.2900.2180
WARNING: DW066: OS requirements not met for {8085C16A-3148-40B4-BC8B-12ED59C9C478} Recommended Common Fonts Installation x64 2.0.0.0
WARNING: DW066: OS requirements not met for {63594DD4-0241-422A-93A5-B6530040E1C7} Required Common Fonts Installation x64 2.0.0.0
WARNING: DW066: OS requirements not met for {C41A769E-27ED-44F7-8A11-F2E32F538E05} Adobe Linguistics CS6 x64 6.0.0.0
WARNING: DW066: OS requirements not met for {00496505-D56B-4B07-A8C5-70A0B4E689F7} Adobe Bridge CS6 (64 Bit) 5.0.0.0
WARNING: DW066: OS requirements not met for {74EB3499-8B95-4B5C-96EB-7B342F3FD0C6} Adobe Photoshop CS6 Driver 13.0.0.0
WARNING: DW066: OS requirements not met for {3289C0E8-78B9-47D4-98E5-F25BFF1CBED4} Adobe Photoshop CS6 Core_x64 13.0.0.0
WARNING: DW066: OS requirements not met for {29A80A19-9E35-455A-AF9D-B39AE5B3035D} Adobe Photoshop CS6 English Language Pack_x64_AdobePhotoshop13-en_US_x64 13.0.0.0
----------- Payload: {9B78FAB0-AC6B-11E0-8EF3-00215AEA26C9} Microsoft Visual C++ 2008 Redistributable Package (x64) 9.0.30729.4148 -----------
ERROR: Failed to install Microsoft Visual C++ 2008 Redistributable Package (x64). Please try installing it by double clicking on the executable at "C:\Users\PRINCE\Desktop\Adobe Photoshop CS6\Adobe CS6\payloads\Microsoft VC 2008 Redist (x64)\vcredist_x64.exe", or download and install the latest Microsoft Visual C++ 2008 Redistributable Package (x64) from Microsoft website - www.microsoft.com
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Microsoft Visual C++ 2008 Redistributable Package (x64): Install failed
Anyone can help me please.........i can't install Microsoft Visual C++ 2008 Redistributable Package (x64)
-
Photoshop CS6 keeps crashing when I try and change brush colour
Hi, my Photoshop CS6 keeps crashing when I try and change brush colour. I use layer masks a lot and consequently need to switch between black and white brushes. CS6 crashes a lot and gets closed by Windows 7 when I either click in the icon to swap brush colour or press the X keyboard shortcut. It's driving me crazy. I run Windows 7 on a high spec Dell PC. The problem has only started a couple of months ago, had CS6 since it came out. Can I advise me please? Thanks.
Please read these and proceed accordingly (restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be of special interest):
http://blogs.adobe.com/crawlspace/2012/07/photoshop-basic-troubleshooting-steps-to-fix-mos t-issues.html
http://forums.adobe.com/docs/DOC-2325 -
I can't open Bridge and Mini Bridge from Photoshop CS6 (64bit)
I can't open Bridge CS6 64(Bit) and Mini Bridge from Photoshop CS6 (64bit), I get an error message (APPCRASH ). I can open only Bridge (32bit) as a stand alone program.
Operating system Windows 7 (64bit).http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
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