Photoshop CS6 Beta Crashes
I am finding that Photoshop CS6 beta is crashing a lot on my machine. Maybe it's my system?
Windows Vista Ultimate
Intel(R) Core(TM)2 Quad CPU Q8200 @ 2.33GHz
RAM 6GB
64-bit
Any information would be helpful. Thanks!
Is Photoshop crashing during any specific task? Because Photoshop CS6 relies heavily on the GPU, make sure your video drivers are up to date. Also, be sure to submit your crash reports so the engineers can take a look at the issues.
http://forums.adobe.com/message/4209084#4209084
Similar Messages
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Photoshop CS6 Beta Crashes When you open Liquify
I am running the beta on Windows 7 Service Pack 1 32bit system with 3gb RAM
So far everything has been working, but when I went to use the "Liquify Tool", it stops working and shuts down the whole program.
Thanks,
ConradAdobe Photoshop Version: 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00) x32
Operating System: Windows 7 32-bit
Version: 6.1 Service Pack 1
System architecture: Intel CPU Family:6, Model:15, Stepping:13 with MMX, SSE Integer, SSE FP, SSE2, SSE3
Physical processor count: 2
Processor speed: 1995 MHz
Built-in memory: 3001 MB
Free memory: 1445 MB
Memory available to Photoshop: 1674 MB
Memory used by Photoshop: 71 %
Image tile size: 128K
Image cache levels: 4
OpenGL Drawing: Enabled.
OpenGL Drawing Mode: Basic
OpenGL Allow Normal Mode: False.
OpenGL Allow Advanced Mode: False.
OpenGL Allow Old GPUs: Not Detected.
Video Card Vendor: Intel
Video Card Renderer: Mobile Intel(R) 4 Series Express Chipset Family
Display: 2
Display Bounds:= top: 0, left: 1366, bottom: 900, right: 2806
Display: 1
Display Bounds:= top: 0, left: 0, bottom: 768, right: 1366
Video Card Number: 2
Video Card: Mobile Intel(R) 4 Series Express Chipset Family
OpenCL Unavailable
Driver Version: 8.15.10.2302
Driver Date: 20110211000000.000000-000
Video Card Driver: igdumdx32.dll,igd10umd32.dll
Video Mode: 1440 x 900 x 4294967296 colors
Video Card Caption: Mobile Intel(R) 4 Series Express Chipset Family
Video Card Memory: 1308 MB
Video Rect Texture Size: 4096
Video Card Number: 1
Video Card: Mobile Intel(R) 4 Series Express Chipset Family
OpenCL Unavailable
Driver Version: 8.15.10.2302
Driver Date: 20110211000000.000000-000
Video Card Driver: igdumdx32.dll,igd10umd32.dll
Video Mode: 1366 x 768 x 4294967296 colors
Video Card Caption: Mobile Intel(R) 4 Series Express Chipset Family
Video Card Memory: 1308 MB
Video Rect Texture Size: 4096
Serial number: Tryout Version
Application folder: D:\Program Files\Adobe\CS6 Beta\Adobe Photoshop CS6\
Temporary file path: C:\Users\Conrad\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 144.0G, 4.12G free
Required Plug-ins folder: D:\Program Files\Adobe\CS6 Beta\Adobe Photoshop CS6\Required\
Primary Plug-ins folder: D:\Program Files\Adobe\CS6 Beta\Adobe Photoshop CS6\Plug-ins\
Additional Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS5\Plug-ins\PhotoTools 2.5.plugin\
Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2012/01/18-15:07:40 66.492997 66.492997
adbeape.dll Adobe APE 2012/01/25-10:04:55 66.1025012 66.1025012
AdobeLinguistic.dll Adobe Linguisitc Library 6.0.0
AdobeOwl.dll Adobe Owl 2012/02/09-16:00:02 4.0.93 66.496052
AdobePDFL.dll PDFL 2011/12/12-16:12:37 66.419471 66.419471
AdobePIP.dll Adobe Product Improvement Program 6.0.0.1642
AdobeXMP.dll Adobe XMP Core 2012/02/06-14:56:27 66.145661 66.145661
AdobeXMPFiles.dll Adobe XMP Files 2012/02/06-14:56:27 66.145661 66.145661
AdobeXMPScript.dll Adobe XMP Script 2012/02/06-14:56:27 66.145661 66.145661
adobe_caps.dll Adobe CAPS 5,0,10,0
AGM.dll AGM 2012/01/18-15:07:40 66.492997 66.492997
ahclient.dll AdobeHelp Dynamic Link Library 1,7,0,56
aif_core.dll AIF 3.0 62.490293
aif_ocl.dll AIF 3.0 62.490293
aif_ogl.dll AIF 3.0 62.490293
amtlib.dll AMTLib 6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00) 1.000000
ARE.dll ARE 2012/01/18-15:07:40 66.492997 66.492997
AXE8SharedExpat.dll AXE8SharedExpat 2011/12/16-15:10:49 66.26830 66.26830
AXEDOMCore.dll AXEDOMCore 2011/12/16-15:10:49 66.26830 66.26830
Bib.dll BIB 2012/01/18-15:07:40 66.492997 66.492997
BIBUtils.dll BIBUtils 2012/01/18-15:07:40 66.492997 66.492997
boost_date_time.dll DVA Product 6.0.0
boost_signals.dll DVA Product 6.0.0
boost_system.dll DVA Product 6.0.0
boost_threads.dll DVA Product 6.0.0
cg.dll NVIDIA Cg Runtime 3.0.00007
cgGL.dll NVIDIA Cg Runtime 3.0.00007
CIT.dll Adobe CIT 2.0.5.19287 2.0.5.19287
CoolType.dll CoolType 2012/01/18-15:07:40 66.492997 66.492997
data_flow.dll AIF 3.0 62.490293
dvaaudiodevice.dll DVA Product 6.0.0
dvacore.dll DVA Product 6.0.0
dvamarshal.dll DVA Product 6.0.0
dvamediatypes.dll DVA Product 6.0.0
dvaplayer.dll DVA Product 6.0.0
dvatransport.dll DVA Product 6.0.0
dvaunittesting.dll DVA Product 6.0.0
dynamiclink.dll DVA Product 6.0.0
ExtendScript.dll ExtendScript 2011/12/14-15:08:46 66.490082 66.490082
FileInfo.dll Adobe XMP FileInfo 2012/01/17-15:11:19 66.145433 66.145433
filter_graph.dll AIF 3.0 62.490293
hydra_filters.dll AIF 3.0 62.490293
icucnv40.dll International Components for Unicode 2011/11/15-16:30:22 Build gtlib_3.0.16615
icudt40.dll International Components for Unicode 2011/11/15-16:30:22 Build gtlib_3.0.16615
icudt42.dll International Components for Unicode 4, 2, 0, 0
icuin42.dll International Components for Unicode 4, 2, 0, 0
icuuc42.dll International Components for Unicode 4, 2, 0, 0
image_compiler.dll AIF 3.0 62.490293
image_flow.dll AIF 3.0 62.490293
image_runtime.dll AIF 3.0 62.490293
JP2KLib.dll JP2KLib 2011/12/12-16:12:37 66.236923 66.236923
libeay32.dll The OpenSSL Toolkit 0.9.8g
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 10.0
LogSession.dll LogSession 2.1.2.1640
mediacoreif.dll DVA Product 6.0.0
MPS.dll MPS 2012/02/03-10:33:13 66.495174 66.495174
msvcm80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
msvcm90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
msvcp100.dll Microsoft® Visual Studio® 2010 10.00.40219.1
msvcp71.dll Microsoft® Visual Studio .NET 7.10.3077.0
msvcp80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
msvcp90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
msvcr100.dll Microsoft® Visual Studio® 2010 10.00.40219.1
msvcr71.dll Microsoft® Visual Studio .NET 7.10.3052.4
msvcr80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
msvcr90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
onOneToolbox2.dll onOne Toolbox2 Dynamic Link Library 2.2.0
OnOneWidgets.dll OnOneWidgets dll 2.5
pdfsettings.dll Adobe PDFSettings 1.04
Photoshop.dll Adobe Photoshop CS6 CS6
Plugin.dll Adobe Photoshop CS6 CS6
PlugPlug.dll Adobe(R) CSXS PlugPlug Standard Dll (32 bit) 3.0.0.383
PSArt.dll Adobe Photoshop CS6 CS6
PSViews.dll Adobe Photoshop CS6 CS6
SCCore.dll ScCore 2011/12/14-15:08:46 66.490082 66.490082
ScriptUIFlex.dll ScriptUIFlex 2011/12/14-15:08:46 66.490082 66.490082
shfolder.dll Microsoft(R) Windows (R) 2000 Operating System 5.50.4027.300
ssleay32.dll The OpenSSL Toolkit 0.9.8g
tbb.dll Intel(R) Threading Building Blocks for Windows 3, 0, 2010, 0406
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 3, 0, 2010, 0406
TfFontMgr.dll FontMgr 9.3.0.113
TfKernel.dll Kernel 9.3.0.113
TFKGEOM.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
updaternotifications.dll Adobe Updater Notifications Library 6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 6.0.0.24
WRServices.dll WRServices Friday January 27 2012 13:22:12 Build 0.17112 0.17112
wu3d.dll U3D Writer 9.3.0.113
Required plug-ins:
3D Studio 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
Accented Edges 13.0
Adaptive Wide Angle 13.0
ADM 3.11x01
Angled Strokes 13.0
Average 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
Bas Relief 13.0
BMP 13.0
Chalk & Charcoal 13.0
Charcoal 13.0
Chrome 13.0
Cineon 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
Clouds 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
Collada 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
Color Halftone 13.0
Colored Pencil 13.0
CompuServe GIF 13.0
Conté Crayon 13.0
Craquelure 13.0
Crop and Straighten Photos 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
Crop and Straighten Photos Filter 13.0
Crosshatch 13.0
Crystallize 13.0
Cutout 13.0
Dark Strokes 13.0
De-Interlace 13.0
Dicom 13.0
Difference Clouds 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
Diffuse Glow 13.0
Displace 13.0
Dry Brush 13.0
Eazel Acquire 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
Embed Watermark 4.0
Entropy 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
Extrude 13.0
FastCore Routines 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
Fibers 13.0
Film Grain 13.0
Filter Gallery 13.0
Flash 3D 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
Fresco 13.0
Glass 13.0
Glowing Edges 13.0
Google Earth 4 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
Grain 13.0
Graphic Pen 13.0
Halftone Pattern 13.0
HDRMergeUI 13.0
IFF Format 13.0
Ink Outlines 13.0
JPEG 2000 13.0
Kurtosis 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
Lens Blur 13.0
Lens Correction 13.0
Lens Flare 13.0
Liquify 13.0
Matlab Operation 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
Maximum 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
Mean 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
Measurement Core 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
Median 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
Mezzotint 13.0
Minimum 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
MMXCore Routines 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
Mosaic Tiles 13.0
Multiprocessor Support 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
Neon Glow 13.0
Note Paper 13.0
NTSC Colors 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
Ocean Ripple 13.0
Oil Paint 13.0
OpenEXR 13.0
Paint Daubs 13.0
Palette Knife 13.0
Patchwork 13.0
Paths to Illustrator 13.0
PCX 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
Photocopy 13.0
Photoshop 3D Engine 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
Picture Package Filter 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
Pinch 13.0
Pixar 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
Plaster 13.0
Plastic Wrap 13.0
PNG 13.0
Pointillize 13.0
Polar Coordinates 13.0
Portable Bit Map 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
Poster Edges 13.0
Radial Blur 13.0
Radiance 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
Range 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
Read Watermark 4.0
Reticulation 13.0
Ripple 13.0
Rough Pastels 13.0
Save for Web 13.0
ScriptingSupport 13.0
Shear 13.0
Skewness 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
Smart Blur 13.0
Smudge Stick 13.0
Solarize 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
Spatter 13.0
Spherize 13.0
Sponge 13.0
Sprayed Strokes 13.0
Stained Glass 13.0
Stamp 13.0
Standard Deviation 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
Sumi-e 13.0
Summation 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
Targa 13.0
Texturizer 13.0
Tiles 13.0
Torn Edges 13.0
Twirl 13.0
U3D 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
Underpainting 13.0
Vanishing Point 13.0
Variance 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
Variations 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
Water Paper 13.0
Watercolor 13.0
Wave 13.0
Wavefront|OBJ 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
WIA Support 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
Wind 13.0
Wireless Bitmap 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
ZigZag 13.0
Optional and third party plug-ins:
Camera Raw 7.0
PhotoTools 2.5 2.5.5
PhotoTools 2.5 2.5.5
PhotoTools 2.5 Batch 2.5.5
PhotoTools 2.5 Batch 2.5.5
PhotoTools 2.5 Hidden NO VERSION
PhotoTools 2.5 Hidden NO VERSION
PhotoTools 2.5 Hidden NO VERSION
PhotoTools 2.5 Hidden NO VERSION
Plug-ins that failed to load: NONE
Flash:
onOne
Mini Bridge
Kuler
Installed TWAIN devices: NONE -
FAQ: What are the known issues so far in Photoshop CS6 Beta
APPLICATION COEXISTENCE
Lightroom 4 Beta + Photoshop CS6 beta -- Editing the same video file simultanously in both applications may result in an error, crash, or blank (transparent) frames. You might see this Photoshop error: "Could not complete the Render Video command because of a problem with Adobe Media Encoder".
This will only be an issue with Lightroom 4 beta and Photoshop CS6 beta on the same system, editing the same video. The released versions will not have this issue.
Workaround: Upgrade to LR Release version (even if it's just the trial), or don't open the same file in both apps at the same time.
CS5 Help fails to launch after install of CS6
Workaround: Launch the stand alone "Adobe Help" application or reinstall CS5
CROP
Crop action shows wrong crop box.Playing an action with a crop step that has dialogs turned on results in a crop box that covers the entire canvas instead of the expected area.
Workaround: Ensure that the Crop Tool is selected before running the action or disable dialogs for the action.
FILTERS
(32bit OS only) Initial "Merge to HDR Pro" image display and result is black until settings are changed
Workaround: It will remain black until droplist in the "mode" line is selected, changed and activated, then action appears to be normal.
Bokeh color is different from preview after render at certain zoom levels on particular image patterns
Workaround: View image at 100%
Lighting effects bump map generates artifacts if an alpha channel bump map is used. The resulting preview and final image is artifacted across the gradiated areas of the alpha channel.
Workaround: Do not use a gradiated alpha channel as a bump map
Liquify will perform the filter and save to just part of the photo if you click cancel while it is "finishing processing" a large file.
LAYERS
If a vector layer has a center-aligned stroke combined with an inside-aligned layer style stroke, then that vector layer's stroke may not display correctly -- part of the vector layer stroke will disappear as the layer is moved around the image.
Workaround: Use the "Path Selection Tool" to move your vector around -- alternatively, Change the stroke alignment or remove underlying layers.
Dragging a selection box while layer filters are applied stops marquee selection from following cursor movement
Workaround: Even though the graphic of the selection marquee stops, the selection still happens. OR Turn off layer filtering before targeting the layers using a selection box
TYPE
Editing text attributes in the Character panel when the layer is locked can result in a crash
Workaround: Unlock your text layer prior to attribute adjustments in the Character panel
Setting the menu type>font>preview size to "huge" after opening a saved file caused photoshop to crash
Workaround: Uncheck Background save in Photoshop CS6
Style by example or definition not working as expected:
If any attribute in the Paragraph Panel is set and you create a new Paragraph Style, the new style is based on the default and the override is not cleared.
DRAWING AND PAINTING
Paint is offset with Grip Pen- if you select the Soft Low Density Airbrush Preset with Grip Pen paint with swicth facing right with a high tilt towards you the cursor shows the spray should be going up, but it sprays down.
3-D
Creating a video timeline and rendering video from two 3D layers may not include ground plane reflections
Workaround: Use mesh for ground plane instead of 3D engines construct, or duplicate the file and remove the keyframes
Creating a New background texture after changing lighting presets results in crash
Workaround: Create the New background texture prior to adjusting lighting presets
Unable to create a constraint on extruded object with Pillow Inflate setting applied. Further actions may result in Photoshop instability or crash.
Photoshop may crash when trying to align/distribute constraints from selections of two 3-D extruded objects
Photoshop may not always save a texture when you paint directly onto the 3d object using Paint on Target Texture setting.
Photoshop may crash when selecting a different panel filter after the focus has been on 2 fields in the environment flyout with IBL map present
Photoshop may crash after embedding a 3D layer into a layer group, creating a new 3d object in the group, and then closing the document.
When changing the color of the lines or points in the 3D scene cross section from the Properties panel, side b color overwrites the color in side A.
Program Error when adjusting fill value in Layers panel while in Lighting Effects workspace.
Workaround:You will have to use opacity slider instead of fill slider to pull back the lighting effect
PLUGINS
DUPLICATE PLUGINS CAUSE ISSUES ON MAC:
If you install duplicate plugins or point the additional plugins folder preferences to a duplicate set of plugins (such as, to an older version of Photoshop), then it is possible for odd Photoshop behavior, such as an inappropriate file extension to appear when saving files.
(example: while performing a "save as" to JPEG file type, the file format appears to change to .dcm)
In this case, there may be a duplicate "file formats" plugin that's populating the Save As file types list with duplicates of the same options.
If there are duplicate file format plugins installed, the Mac OS will remove the duplicates from the list, but you may still see the odd saving behavior.
Solution:
Remove the duplicate plugins.
If you are not sure if you have this issue, but are seeing odd behavior, you can check for duplicates by looking through the plugins listed in the Help > System Info dialog.
Bridge
Unable to Copy and Paste in File info in Bridge
Workaround: Typing info in Manually works, or copy and paste work in Photoshop's File Info dialog
Install
Adobe Setup Utility may quit, or error during install. You may see error: "Exit Code: 15"
Workaround: Create a folder named 'Templates' at "<Windows drive>:\Users\<current user login id>\AppData\Roaming\Micorsoft\Windows\"
Message saying trial of PS CS6 beta expired,Content coming soon, stay tuned.
Workaround: re-launch photoshop CS6 beta. This issue should not happen anymore1. You can get full support for your camera by upgrading to Lightroom 4. But personally, I would wait for Lightroom 5 since it will be released shortly, probably within the next month. Lightroom 5 will work with Photoshop CS5. The only difference is that Lightroom will need to create a TIF or PSD file that contains all the changes you have made in Lightroom. That's not a big deal, in my opinion. That file has to be created at some point anyway whenever you use Photoshop.
2. Yes, Lightroom 4 will pass images back and forth between it and Photoshop.
3. The upgrade would not break Lightroom 3. It would essentially work the same as it does with your current setup.
4. If you purchase CS6 it is my understanding you will be allowed to use it indefinitely. This is not true of the Creative Cloud version. Support and updating for additional cameras will cease for CS6. Adobe has announced that they will make Camera Raw 8.1 so that it can be usable with CS6 as far as reading Lightroom adjustments. But any new controls will not be accessible.
5. So far, Adobe has indicated that they have no plans to making Lightroom a subscription-only offering.
You are asking your questions as though you are addressing Adobe directly. This is a User-to-user forum. I don't work for nor do I speak for Adobe. I am only giving you the information as I understand it. It seems to me that upgrading to Photoshop CS6 and Lightroom 5 is a "safe" choice. None of us, not even Adobe, really knows what the future will bring. Technology changes so quickly anymore that everything we are doing right now could be obsolete in a matter of a very short period of time. As Adobe changes their marketing strategies I think it will probably motivate some people to look elsewhere. I have Photoshop CS6 and I'm going to upgrade to Lightroom 5. Then I will have to wait and see what develops after that. At any rate, I have tools that I can use for the foreseeable future. If I have to change at some point then I will do so. -
Photoshop CS6 keeps crashing. I am using a brand new IMAC, I have 16GB RAM recently updated as it was running slow with 8GB and lots of hardrive space. When it crashes, i lose all my presents and it changes my preferences, it also fails to save or produce a recovered file despite settings asking it to do so every 5 mins now. When i try to report the problem, it says it has found an issue and gives me a link to a solution....but wont let me click on the link.... PLEASE HELP! It's killing my productivity.
If the crash started right after you added RAM, it could be a bad Ram dimm. You can try this - change the amount of RAM in Photoshop to 4G, this should stop Photoshop from using the higher ram. If it doesn't crash, it's probably the ram. Or run a diagnostic app. You don't say when it crashes, what you're doing when it crashes - it there a pattern? Did it ever work on this computer? Did it work on your previous computer? Without a lot of data, it could be related to the new computer... What OS version? Did you recently update it? Have you updated Photoshop to the most recent update?
Do you have any plug-ins loaded? Try restarting Photoshop, and immediately press & hold the shfit key to turn off plug-ins. -
Photoshop CS6 Constantly Crashing
Photoshop CS6 is crashing on me multiple times every day.
Photoshop CS6
Windows 7 64-bit (Service Pack 1)
ATI Radeon HD 5670
Crashes are not associated with one specific task. Crashes often occur when I set foreground/background color via the Tools Panel (after pressing Enter with the color picker open), but also when using the keyboard shortcut to resize canvas, or using the color picker to set text color. Seems like crashes occur most often when I’m using the color picker in various panels/tools or using a keyboard shortcut (e.g., when press “d” to set foreground/background colors to white/black, or Ctrl-Delete to fill with background color).
I have the most recent driver for my video card. I don’t have any third-party plugins. The only third-party extension installed is “GuideGuide”, which I uninstalled and it didn’t fix the problem (so I re-installed it). I tried resetting Photoshop preferences (moved “Adobe Photoshop X64 CS6 Prefs.psp” out of AppData folder, didn’t use the CTRL-SHIFT-ALT method while launching Photoshop).
I get one of two different error messages when Photoshop crashes, either 1) A standard Windows error saying Photoshop has stopped working, or 2) Runtime Error! R6025 – pure virtual function call.
Here are details for a few of the crashes from Windows Event Viewer:
Faulting application name: Photoshop.exe, version: 13.0.1.0, time stamp: 0x5022da9d
Faulting module name: MSVCR100.dll, version: 10.0.40219.1, time stamp: 0x4d5f034a
Exception code: 0x40000015
Fault offset: 0x00000000000761c9
Faulting process id: 0xf78
Faulting application start time: 0x01ce570ab617c5b8
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe
Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\MSVCR100.dll
Report Id: 810b473a-c305-11e2-9507-f04da23a753f
Faulting application name: Photoshop.exe, version: 13.0.1.0, time stamp: 0x5022da9d
Faulting module name: Photoshop.exe, version: 13.0.1.0, time stamp: 0x5022da9d
Exception code: 0xc0000005
Fault offset: 0x00000000013d0903
Faulting process id: 0x22b4
Faulting application start time: 0x01ce564fbc5cc17c
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe
Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe
Report Id: 4370042e-c296-11e2-9da2-f04da23a753f
Here’s some of my system info:
Adobe Photoshop Version: 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00) x64
Operating System: Windows 7 64-bit
Version: 6.1 Service Pack 1
System architecture: Intel CPU Family:6, Model:10, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 2800 MHz
Built-in memory: 9207 MB
Free memory: 4182 MB
Memory available to Photoshop: 8171 MB
Memory used by Photoshop: 60 %
Image tile size: 128K
Image cache levels: 4
OpenGL Drawing: Enabled.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
OpenGL Allow Old GPUs: Not Detected.
Video Card Vendor: ATI Technologies Inc.
Video Card Renderer: ATI Radeon HD 5670
Display: 2
Display Bounds:= top: 0, left: 1920, bottom: 1050, right: 3600
Display: 1
Display Bounds:= top: 0, left: 0, bottom: 1200, right: 1920
Video Card Number: 1
Video Card: ATI Radeon HD 5670
OpenCL Unavailable
Driver Version: 12.104.0.0
Driver Date: 20130328000000.000000-000
Video Card Driver: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.d ll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Video Mode: 1920 x 1200 x 4294967296 colors
Video Card Caption: ATI Radeon HD 5670
Video Card Memory: 1024 MB
Video Rect Texture Size: 16384
Serial number: (I deleted the serial number)
Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\
Temporary file path: C:\Users\Brian\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
C:\, 1.35T, 988.5G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\
Additional Plug-ins folder: not set
Optional and third party plug-ins: NONE
Plug-ins that failed to load: NONE
Flash:
Mini Bridge
GuideGuide
Kuler
Installed TWAIN devices: NONE
Anyone have any ideas? I’m trying to avoid re-installing CS6, but that may be the next course of action I have to take.
Thanks!Thanks for the input xkater.
I took a look at: Control Panel > Device Manager > Display Adapters, and the only thing listed there is my graphics card (AMD Radeon R9 270). There's no listing for Intel HD Graphics xxx.
Since originally posting this problem I've purchased a new computer. Much to my disbelief I have the same problem on the new computer.
This is my new computer info:
Adobe CS6
Windows 8.1 64-bit
Processor: Intel Core i7-4790 CPU @ 3.60GHz 3.60 GHz
RAM: 32 GB
Graphics Card: AMD Radeon R9 270
To reiterate the problem, there are 2 situations where Photoshop most often crashes:
1) Using the Tools Panel "set foreground/background color". With the Color Picker open, if set the color by sampling a color from artwork on the canvas, then click the "OK" button in the Color Picker, Photoshop often crashes.
2) Using the keyboard shortcut "D" to set the Tools Panel foreground and background colors to default. This often crashes Photoshop.
This problem really slows down my workflow. If anyone has any suggestions to resolve the problem it would be much appreciated.
This screenshot illustrates issue #1 above. -
FAQ: What is the Adobe Photoshop CS6 beta?
The Adobe Photoshop CS6 software beta contains features from the next shipping version of Adobe Photoshop software, the professional standard in digital imaging, to be released in spring 2012. The Photoshop CS6 beta is available to our customers on both Apple Macintosh and Microsoft® Windows® platforms and with support for either an English or a Japanese interface.
Hello, the Public beta version of Photoshop is in international english and japanese only: http://forums.adobe.com/thread/972852?tstart=0
-
FAQ: What's new in the Photoshop CS6 beta?
We are excited to enable all of our customers to explore the application and see some of the new features we have been working on. The application is not yet complete, but some of the features you may want to check out in the beta include: significant performance improvements in key editing tools; new interface color preferences; preset migration and sharing; Background Save and Auto-recovery; an all-new Crop tool; new Content-Aware tools; type styles; layer search; vector strokes; dashed line creation; skin tone-aware selections and masking; improved lens adjustments; new blur tools; new video tools; completely new 3D** workflows; and much more. The Photoshop CS6 beta also includes a pre-release version of Adobe Bridge software.
**3D features and some GPU-enabled features are not supported on Windows XP.
Additional Information:
Photoshop CS6 beta training/learning resources (videos, articles, & tutorials)Bug fixes.
Type "ios 6.0.2" into the search bar at the top of this page by Support and read for yourself. -
Photoshop CS6 (Mac) crashes when opening files with type or using the type tool
Hi,
Photoshop CS6 keeps crashing when using the type tool or when opening files with type on it. I've quit suitcase, disabled the suitcase plug-in, reset the preferences in Photoshop there's no crash report coming up either the application just dies! I am currently trying a system restore from time machine to see if that works!. Any other suggestions would be greatly appreciated.
Many thanks
Ollyhttp://blogs.adobe.com/crawlspace/2012/07/photoshop-basic-troubleshooting-steps-to-fix-mos t-issues.html
http://helpx.adobe.com/photoshop/kb/troubleshoot-fonts-photoshop-cs5.html -
Problem with filters not finding an image in LR 4.0 after being edited in Photoshop CS6 beta
I am running Lightroom 4.0 on a Win7 Professional 64-bit system. I have come up with a strange problem I can describe but don't know how it can more generally be duplicated, unless this is a Photoshop CS6 beta bug.
I am looking through in Library module at a shoot. When I filter by a keyword that some of the pictures have, a recently edited image does not show up. Here is what I mean; let X=IMG_6260:
1) For X.CR2, edit in Photoshop CS5. All works well - X-ed.tif gets created and added to my LR previous import set.
2) Clicking on X-ed.tif, edit in Photoshop CS6 beta. All seems fine - X-ed-2.tif gets created and added to my LR previous import set.
3) The keywords on all three images - the original and the two edits - are the same. I can confirm that by, in grid view, selecting these three and noting no asterisks in the composite keyword view. One of the keywords is the person's name - let's say it is "Sara".
4) Now, when I click in the keyword list on "Sara", all images in this most recently imported set show up with her *except* X-ed-2.tif - the one created by CS6 beta.
Strange! Should this be reported in a CS6 forum? Thanks.Yep, it returns nothing. Debug output seems to be largely irrelevant except this oddity:
-- Debug: Received Message:
-------------------------- BEGIN NETLINK MESSAGE ---------------------------
[NETLINK HEADER] 16 octets
.nlmsg_len = 36
.type = 2 <ERROR>
.flags = 0 <>
.seq = 1421583995
.port = 1853883468
[ERRORMSG] 20 octets
.error = 0 "Success"
[ORIGINAL MESSAGE] 16 octets
.nlmsg_len = 16
.type = 16 <0x10>
.flags = 5 <REQUEST,ACK>
.seq = 1421583995
.port = 1853883468
--------------------------- END NETLINK MESSAGE ---------------------------
Message type = "error" with a message = "success"? Not sure if this is normal or not -
FAQ: How do I uninstall the Photoshop CS6 beta?
With the Photoshop CS6 beta coming to a close and the 60 day trial period expiring, you'll be looking to uninstall the beta software from your system.
It is recommended that you uninstall the Photoshop CS6 beta prior to installing the official release of Photoshop CS6.
Uninstallation is easy, and can be done in just a couple steps depending on your Operating System.
Important: Do not attempt to manually uninstall or remove Photoshop CS6 beta by dragging folders to the Recycle Bin (Windows) or Trash (Mac OS). Doing so can cause problems with uninstallation, and installation in the future.
If you've already tried to manually uninstall the Photoshop Cs6 beta, see the instructions at the bottom of this post for using the Adobe Creative Suite Cleaner Tool.
Instructions for uninstalling the Photoshop CS6 beta:
On all Operating Systems, ensure that Photoshop and Bridge have both been quit before uninstalling.
Windows
Uninstall Photoshop CS6 Beta (Windows XP)
Choose Start > Control Panel > Add Or Remove Programs.
Select Photoshop CS6 from the list and click Change/Remove.
Select the items you want to remove
Click Uninstall
Allow the uninstaller to complete then click Close
Photoshop CS6 beta should now be uninstalled in Windows XP
Uninstall Photoshop CS6 Beta (Windows 7)
Choose Start > Control Panel > Programs > Programs and Features.
Select Adobe Photoshop CS6 from the list and click Uninstall.
Select the items that you want to remove
Click Uninstall
Allow the uninstaller to complete then click Close
Photoshop CS6 beta should now be uninstalled in Windows 7
Macintosh
Uninstall Photoshop CS6 Beta (Mac)
Navigate to your /Applications/Photoshop CS6 folder
Doubleclick on the Uninstall Adobe Photoshop CS6 uninstaller alias
Select the items that you want to remove
Click Uninstall
Allow the uninstaller to complete then click Close
Photoshop CS6 beta should now be uninstalled from your Macintosh
Didn't Uninstall Correctly?
If you didn't uninstall properly, you can use the Adobe Creative Suite Cleaner Tool to remove the Photoshop CS6 beta from your system: http://www.adobe.com/support/contact/cscleanertool.htmlCS6 does not support high-DPI displays on Windows, only Retina on Mac. You have to live with it.
Mylenium -
FAQ: How do I activate the Photoshop CS6 beta?
You will be prompted to activate the Photoshop CS6 beta as a part of the installation. The following activation requirements will need to be completed within seven days after first launch of the Photoshop CS6 beta or it will stop working:
Log in with an Adobe ID
Activate the product online
If you already have an Adobe ID, you should use that one. If you do not have one, you will be prompted to create an Adobe ID as part of the Photoshop CS6 beta installation and activation process.
You must have internet access to activate the product. If you are temporarily offline during the installation process, you have a seven-day grace period after first launch of the beta during which you can connect to the Internet and perform the activation. You cannot activate the Photoshop CS6 beta on a computer that is permanently offline. Once you have completed the activation process, you no longer need to be online to use the beta.
Additional information:
What are the benefits of an Adobe ID and registering Photoshop?
If you need assistance with your Adobe ID, please see the following document: Adobe ID account, password, and sign in FAQIf the above document does not solve your Adobe ID questions, work with a Chat Agent.
Do I need a serial number to install the Photoshop CS6 Beta?
Do I need to be online to use the Photoshop CS6 beta?
What is online activation?
What if I do not have Internet access at the time I install the Photoshop CS6 beta?Photoshop is a separate product. If you don't already have a copy you'll to buy it or alternatively Photoshop Elements, which is much less expensive.
-
Hidden Photoshop CS6 Beta Files.
So ever sense I've owned a Mac I've been told that to simply remove any software you just have to delete it out of the Appilcations Folders. That would appear to be false, I did that with Photoshop CS6 Beta. Now that I am trying to install Photoshop CS6 Trial it keeps giving me an error that says that there is a version of CS6 on my computer already. Does anyone know how to find the hidden files or atleast the file that the installer is seeing?
Please first try running the uninstaller in Applications/Utilities/Adobe Installers. Once that is done you can utilize the clean up tool by following the directions at CS Cleaner Tool for installation problems | CCM, CS6, CS5.5, CS5, CS4, CS3 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html. This should remove any additional components.
In regards to uninstalling on Mac. Many applications are able to utilize the package feature to contain all of their components. Do to the shared components between Adobe applications and their multi-platform nature we utilize an uninstaller. This is because we do not contain all of the files required for the application within the package for the application itself. -
Cool time-lapse created in Photoshop CS6 beta
Anthony Scime used the Photoshop CS6 beta to create an evocative time-lapse illustration inspired by the upcoming Blade Runner sequel:
If you can't see the embedded video above, check it out on YouTube at http://youtu.be/1BH33YdG75k.
Tip of the hat to the Iceflow Studio Facebook page (https://www.facebook.com/IceflowStudios) for pointing out this example of CS6 beta work.It's amazing stuff. It was created by one of my wife's old college friends. Good thing she keeps old friends on Facebook.
-
Photoshop CS6 keeps crashing when I try and change brush colour
Hi, my Photoshop CS6 keeps crashing when I try and change brush colour. I use layer masks a lot and consequently need to switch between black and white brushes. CS6 crashes a lot and gets closed by Windows 7 when I either click in the icon to swap brush colour or press the X keyboard shortcut. It's driving me crazy. I run Windows 7 on a high spec Dell PC. The problem has only started a couple of months ago, had CS6 since it came out. Can I advise me please? Thanks.
Please read these and proceed accordingly (restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be of special interest):
http://blogs.adobe.com/crawlspace/2012/07/photoshop-basic-troubleshooting-steps-to-fix-mos t-issues.html
http://forums.adobe.com/docs/DOC-2325 -
How long will the Photoshop CS6 Beta be active for?
Hi
I would like to know how long will the Photoshop CS6 Beta be active for. As a VFX Artist I will be testing CS6 in a production environment to improve workflow. Some of the features I want to be able to use won't happen for a few weeks yet as I'm awaiting content. I just basically would like to know that If I install CS6 now, will it expire in a few weeks or on 30 days? If it's very limited, I'd rather wait than have it expire on be before I can test it properly.
Thanks.
Mike.Please see FAQ post regarding beta duration
Thanks,
Pattie
http://forums.adobe.com/message/4209419#4209419
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