Photoshop CS6 cannot open or create new file. This happened after running CCleaner

Hi, I've been asked to join this discussion. CCleaner is a nice tool, but if you used the Registry Cleaner that came with it, it might have done something to Photoshop's registry entries. There is that danger in using them.
One thing CCleaner does is leave a backup of the registry, or you can use Windows System Restore to go to that point before you ran the Cleaner. Let's go with System Restore. Review the instructions.
System Restore - Microsoft Windows
If you suspect a virus, I'd like to direct you here http://bleepingcomputer.com/
That would be the "Am I infected?" forum.
They have the tools, you run them, and copy and paste the logs that are generated. They are very good at this, but it is super important you follow directions and don't leave until the process is completed.
Gene

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Photoshop CS6 cannot open or create new canvases?

My photoshop cs6 loads fine. However, when I try to open a file or create a new one, nothing happens. It doesn't even indicate that anything might be loading. I have tried to open several files and nothing works.

Problem came back unfortunately, so that was NOT the final answer. Nothing will open.
Following this post:
Photoshop CC won't open any files
we exhaustively tested every single potential solution in the thread. The only solution that finally worked was to create a new user within Windows7 to switch over too. Once the new user was created, they were able to open photoshop and normal functionality resumed. I'm not sure why photoshop would function for a little while and then suddenly stop in one user profile, but then another user profile would be able to continue to work.
The entire situation clears up upon reboot. There were NO error files logged.

Photoshop won't open or create new documents, works breifly after full windows restart.

Hi everyone,
I am having an issues with photoshop becoming unresponsive. After about 10 minutes Photoshop will not open or create a document.
I've spent hours trying to fix this with no results. I've spent time on Nvidia's forums and tried downgrading the driver back to 275.33 with the same results. I've disabled opengl in photoshop with the same results. This error occurs on both CS5 and CS6 versions of photoshop. I've tried reinstalling photoshop (not removing and reinstalling, just reinstalling).
I can't tell if it's a photoshop issue or a Nvidia issue. I've read countless threads on this forum and can't find any help. Please help.
I've made this video to show you the issues. Thank you for your help
Video of issue - http://screencast.com/t/kG1YgmQ7
Windows 7 x64
Nvidia GTX 275 v296.10
12gb DD3 Ram
Adobe Photoshop CS5/CS6

Hi,
I'm having the same trouble as OP: Photoshop opens but will not create a new document or open an existing one. In addition to that, I've noticed that if you hammer on ctrl+n enough times and manage to actually get a document open, PS won't save it but will go through the motions of doing so.
There have been quite a few reports of this issue now over the last year or so and they seem specific to PS CS5 and up. They all remain unresolved. This is actually an easily searchable issue now.
http://forums.adobe.com/message/3986474
http://forums.adobe.com/thread/911210
http://forums.adobe.com/thread/912268
http://forums.adobe.com/thread/915994
I'm currently working on a big project across the suite and all the other Adobe applications are running fine.
I have tried all the suggested fixes with no result. One other issue that did become apparent, was re-installing PS. After uninstallation, the Adobe installer kept encountering "Exit Code 7" when trying to reinstall PS. The only way around this in the end seemed to be removing all Adobe software from the system and starting again. The original issue remains.
Finally, it's worth mentioning that PS CS5 has worked without any problems on this system for just under a year now. I haven't made any drastic changes to the system so I'm completely baffled as to why this is happening.
Hope this post goes some way to the issue being acknowledged and rectified.
-Windows 7 64 bit
-NVIDIA GeForce GTX 550 Ti
-16 GB RAM
-100 GB + Remaining Disk Space

Issue opening or creating new files in illustrator CS5 windows 7 64bit, "Not Responding"

Issue opening or creating new files in illustrator CS5 windows 7 64bit, program becomes "Not Responding" when opening a file.
I had recently tried a trial version of FontExplorer Pro X, and this issue has come up after the Uninstallation of that program. Any suggestions?

Check for ant third party plugin in the plugin folder....?
Also Check in the new user account?
Message was edited by: Manish_1988

I cannot open or create any files in photoshop

Everything was working and then all of a sudden this morning my photoshop do not work as it should.
When I click on open (any) file it looks like it would open as it lets you select the file but then when you say okay nothing happens, it doesnt think it doesnt open at all.
also same goes for creating a new file. it lets you put in dimensions etc but then nothing happens.
I am so tire dof trying everything I could think of and in the process my work is getting more and more behind.
I have an updated windows 8.1 and an updated Nvidia (gforce) graphcs card. Its got the latest driver according to the nvidia site.
Please help

Community,
We are having Brunilda's problem as well. That is, Photoshop CS6 boots fine, but will not File/Open existing files nor FILE/NEW create new ones. We have tried changing various Preferences and restarted PS, but nothing has solved it yet.
Adobe Photoshop Version: 13.0.1
Operating System: Windows XP 32-bit
Version: 5.1 Service Pack 3
Memory available to Photoshop: 1537 MB
Memory used by Photoshop: 60 %
Image tile size: 128K
Image cache levels: 4
OpenGL Drawing: Enabled.
OpenGL Drawing Mode: Basic
OpenGL Allow Normal Mode: False.
OpenGL Allow Advanced Mode: False.
OpenGL Allow Old GPUs: Not Detected.
Video Card Vendor: Intel
Video Card Renderer: Intel(R) Q45/Q43 Express Chipset
Display: 1
Display Bounds:= top: 0, left: 0, bottom: 1024, right: 1280
Video Card Number: 3
Video Card: mv video hook driver2
OpenCL Unavailable
Driver Version: 6.0.6000.16386
Driver Date: 20130102191438.265625-000
Video Card Driver:
Video Mode:
Video Card Caption: mv video hook driver2
Video Card Memory: 1024 MB
Video Rect Texture Size: 4096
Video Card Number: 2
Video Card: Intel(R) Q45/Q43 Express Chipset
OpenCL Unavailable
Driver Version:
Driver Date:
Video Card Driver: igxprd32.dll
Video Mode:
Video Card Caption: Intel(R) Q45/Q43 Express Chipset
Video Card Memory: 1024 MB
Video Rect Texture Size: 4096
Video Card Number: 1
Video Card: Intel(R) Q45/Q43 Express Chipset
OpenCL Unavailable
Driver Version:
Driver Date:
Video Card Driver: igxprd32.dll
Video Mode: 1280 x 1024 x 4294967296 colors
Video Card Caption: Intel(R) Q45/Q43 Express Chipset
Video Card Memory: 1024 MB
Video Rect Texture Size: 4096
Serial number: 92298704188583352115
Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6\
Temporary file path: C:\DOCUME~1\autolog\LOCALS~1\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
C:\, 149.0G, 125.8G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6\Required\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6\Plug-ins\
Additional Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6\Plug-ins\
Installed components:
   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112
   ACE.dll   ACE 2012/06/05-15:16:32   66.507768   66.507768
   adbeape.dll   Adobe APE 2012/01/25-10:04:55   66.1025012   66.1025012
   AdobeLinguistic.dll   Adobe Linguisitc Library   6.0.0
   AdobeOwl.dll   Adobe Owl 2012/06/26-12:17:19   4.0.95   66.510504
   AdobePDFL.dll   PDFL 2011/12/12-16:12:37   66.419471   66.419471
   AdobePIP.dll   Adobe Product Improvement Program   6.0.0.1654
   AdobeXMP.dll   Adobe XMP Core 2012/02/06-14:56:27   66.145661   66.145661
   AdobeXMPFiles.dll   Adobe XMP Files 2012/02/06-14:56:27   66.145661   66.145661
   AdobeXMPScript.dll   Adobe XMP Script 2012/02/06-14:56:27   66.145661   66.145661
   adobe_caps.dll   Adobe CAPS   6,0,29,0
   AGM.dll   AGM 2012/06/05-15:16:32   66.507768   66.507768
   ahclient.dll    AdobeHelp Dynamic Link Library   1,7,0,56
   aif_core.dll   AIF   3.0   62.490293
   aif_ocl.dll   AIF   3.0   62.490293
   aif_ogl.dll   AIF   3.0   62.490293
   amtlib.dll   AMTLib   6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00)   1.000000
   ARE.dll   ARE 2012/06/05-15:16:32   66.507768   66.507768
   AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830
   AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830
   Bib.dll   BIB 2012/06/05-15:16:32   66.507768   66.507768
   BIBUtils.dll   BIBUtils 2012/06/05-15:16:32   66.507768   66.507768
   boost_date_time.dll   DVA Product   6.0.0
   boost_signals.dll   DVA Product   6.0.0
   boost_system.dll   DVA Product   6.0.0
   boost_threads.dll   DVA Product   6.0.0
   cg.dll   NVIDIA Cg Runtime   3.0.00007
   cgGL.dll   NVIDIA Cg Runtime   3.0.00007
   CIT.dll   Adobe CIT   2.0.5.19287   2.0.5.19287
   CoolType.dll   CoolType 2012/06/05-15:16:32   66.507768   66.507768
   data_flow.dll   AIF   3.0   62.490293
   dvaaudiodevice.dll   DVA Product   6.0.0
   dvacore.dll   DVA Product   6.0.0
   dvamarshal.dll   DVA Product   6.0.0
   dvamediatypes.dll   DVA Product   6.0.0
   dvaplayer.dll   DVA Product   6.0.0
   dvatransport.dll   DVA Product   6.0.0
   dvaunittesting.dll   DVA Product   6.0.0
   dynamiclink.dll   DVA Product   6.0.0
   ExtendScript.dll   ExtendScript 2011/12/14-15:08:46   66.490082   66.490082
   FileInfo.dll   Adobe XMP FileInfo 2012/01/17-15:11:19   66.145433   66.145433
   filter_graph.dll   AIF   3.0   62.490293
   hydra_filters.dll   AIF   3.0   62.490293
   icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615
   icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615
   image_compiler.dll   AIF   3.0   62.490293
   image_flow.dll   AIF   3.0   62.490293
   image_runtime.dll   AIF   3.0   62.490293
   JP2KLib.dll   JP2KLib 2011/12/12-16:12:37   66.236923   66.236923
   libeay32.dll   The OpenSSL Toolkit   0.9.8g
   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)
   libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   10.0
   LogSession.dll   LogSession   2.1.2.1640
   mediacoreif.dll   DVA Product   6.0.0
   MPS.dll   MPS 2012/02/03-10:33:13   66.495174   66.495174
   msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195
   msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1
   msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1
   msvcp71.dll   Microsoft® Visual Studio .NET   7.10.3077.0
   msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195
   msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1
   msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1
   msvcr71.dll   Microsoft® Visual Studio .NET   7.10.3052.4
   msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195
   msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1
   pdfsettings.dll   Adobe PDFSettings   1.04
   Photoshop.dll   Adobe Photoshop CS6   CS6
   Plugin.dll   Adobe Photoshop CS6   CS6
   PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (32 bit)   3.0.0.383
   PSArt.dll   Adobe Photoshop CS6   CS6
   PSViews.dll   Adobe Photoshop CS6   CS6
   SCCore.dll   ScCore 2011/12/14-15:08:46   66.490082   66.490082
   ScriptUIFlex.dll   ScriptUIFlex 2011/12/14-15:08:46   66.490082   66.490082
   shfolder.dll   Microsoft(R) Windows (R) 2000 Operating System   5.50.4027.300
   ssleay32.dll   The OpenSSL Toolkit   0.9.8g
   tbb.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406
   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406
   TfFontMgr.dll   FontMgr   9.3.0.113
   TfKernel.dll   Kernel   9.3.0.113
   TFKGEOM.dll   Kernel Geom   9.3.0.113
   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113
   updaternotifications.dll   Adobe Updater Notifications Library   6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   6.0.0.24
   WRServices.dll   WRServices Friday January 27 2012 13:22:12   Build 0.17112   0.17112
   wu3d.dll   U3D Writer   9.3.0.113
Optional and third party plug-ins:
   Filter Forge 3 3.014.28852.18802 Release, June 28, 2013 11:40
Plug-ins that failed to load: NONE
Flash: NONE
Installed TWAIN devices: NONE

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psilocyn wrote:
I'm using CS3 on Windows. I had Photoshop open with 2 small PSDs: I individually closed each window. I then tried to open a PNG from my desktop: nothing happens. I'm on a single monitor setup running at my max resolution (1920x1200). It literally looks like it does when you first launch PS and there's no files open. So I shut it down and tried again: same thing. Shut it down and relaunched it: can't even make a new file, it has the exact same behavior: dialogs open and are interactible but after clicking "OK" there's nothing, as if I just opened the app. Yes, it's a legit copy. I did a search and tried the voodoo that people claimed fixed their problem (such as changing the default printer, etc) and none of it works. I had it happen a week ago as well and had no idea how it fixed itself. It just one day started working again. This is so irritating. I guess I'm going to have to use MS Paint now to view my PNGs.
Maybe a dialog is off screen. Have you tried pressing Esc when "nothing Happens"?
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http://forums.adobe.com/thread/375776?tstart=0
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http://forums.adobe.com/message/1917714#1917714
esp response 3

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Photoshop CS6 cannot open or create new file. This happened after running CCleaner

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