Photoshop CS6 (cloud) crashes after auto Windows update
My Photoshop CS6 (cloud version and actiive) has started crashing as soon as I load an image.
This problem began after an auto update of Windows 7
It took several tries before the Windows update to work (got error message saying Windows could not install updates) until this morning when the update was successfully installed. Now PS CS6 has stopped working. So far no other software affected (although I have lots of programs so I may not have had a problem with one I haven't used yet today)
RR
Yes. I put them off, until I have some time to troubleshoot things, if all is not perfect. I might need to get a Project off the computer, and delivered, or just need a couple of spare hours to dink around.
I am big on updating, but on MY terms.
I have every program, that I can think of, set about the same way. Two biggest crashes that I have ever had were when Java updated, during a PS Save operation, and when Logitech's SetPoint updated during a program install. In both cases, I had just missed setting those programs' auto update, and the second one was truly catastrophic, and even my Norton Ghost could not save my bacon - took about 3 days, with a low-level reformat to get everything fixed. I mean it was a simple mouse driver update, for gosh sakes!
I do not want anything going on in the background, unless I direct it to do so, and I also search every program's options, when installed, to set updates to manual.
I have several issues with some of Windows' default settings, but know most pretty well, and know all that I must adjust, when installing a new OS. Some, like display of file extensions, are such second-nature for me, that in the forums, I forget that not everyone will have changed that, and some other settings.
Can't wait to see what Windows 8 will bring me...
Hunt
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Photoshop CS6 immediatly crashes after opening
Dear,
(I use a laptop with Windows 7 (64-bit), 8GB Ram, all drivers and bios'es are up to date, windows is up to date)
I installed Adobe Photoshop CS6 (deleted all other versions, registry cleaner, everything from previous versions is deleted). Photoshop starts and from the moment it's fully opened, it immediatly closes, without a message. There's also no messages about Photoshop in Windows Event Viewer. It's the same for the 32 bit mode. There's no shortage of memory.right click the exe>click 'run as administrator'.
if that fails, reset preferences -
after effects: http://helpx.adobe.com/after-effects/using/preferences.html
flash: http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html
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Photoshop CS6 Cloud crashes when I use the eyedropper tool
Since upgrading to CS6 Creative Cloud subscription a few weeks ago I have noticed Photoshop has crahsed a number of times when I am using the eyedropper tool - very frustrating, please help.
Update your graphics driver, check your monitor color profile and otehr such settings.
Mylenium -
Photoshop CS6 keeps crashing. I am using a brand new IMAC, I have 16GB RAM recently updated as it was running slow with 8GB and lots of hardrive space. When it crashes, i lose all my presents and it changes my preferences, it also fails to save or produce a recovered file despite settings asking it to do so every 5 mins now. When i try to report the problem, it says it has found an issue and gives me a link to a solution....but wont let me click on the link.... PLEASE HELP! It's killing my productivity.
If the crash started right after you added RAM, it could be a bad Ram dimm. You can try this - change the amount of RAM in Photoshop to 4G, this should stop Photoshop from using the higher ram. If it doesn't crash, it's probably the ram. Or run a diagnostic app. You don't say when it crashes, what you're doing when it crashes - it there a pattern? Did it ever work on this computer? Did it work on your previous computer? Without a lot of data, it could be related to the new computer... What OS version? Did you recently update it? Have you updated Photoshop to the most recent update?
Do you have any plug-ins loaded? Try restarting Photoshop, and immediately press & hold the shfit key to turn off plug-ins. -
Photoshop CS6 Constantly Crashing
Photoshop CS6 is crashing on me multiple times every day.
Photoshop CS6
Windows 7 64-bit (Service Pack 1)
ATI Radeon HD 5670
Crashes are not associated with one specific task. Crashes often occur when I set foreground/background color via the Tools Panel (after pressing Enter with the color picker open), but also when using the keyboard shortcut to resize canvas, or using the color picker to set text color. Seems like crashes occur most often when I’m using the color picker in various panels/tools or using a keyboard shortcut (e.g., when press “d” to set foreground/background colors to white/black, or Ctrl-Delete to fill with background color).
I have the most recent driver for my video card. I don’t have any third-party plugins. The only third-party extension installed is “GuideGuide”, which I uninstalled and it didn’t fix the problem (so I re-installed it). I tried resetting Photoshop preferences (moved “Adobe Photoshop X64 CS6 Prefs.psp” out of AppData folder, didn’t use the CTRL-SHIFT-ALT method while launching Photoshop).
I get one of two different error messages when Photoshop crashes, either 1) A standard Windows error saying Photoshop has stopped working, or 2) Runtime Error! R6025 – pure virtual function call.
Here are details for a few of the crashes from Windows Event Viewer:
Faulting application name: Photoshop.exe, version: 13.0.1.0, time stamp: 0x5022da9d
Faulting module name: MSVCR100.dll, version: 10.0.40219.1, time stamp: 0x4d5f034a
Exception code: 0x40000015
Fault offset: 0x00000000000761c9
Faulting process id: 0xf78
Faulting application start time: 0x01ce570ab617c5b8
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe
Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\MSVCR100.dll
Report Id: 810b473a-c305-11e2-9507-f04da23a753f
Faulting application name: Photoshop.exe, version: 13.0.1.0, time stamp: 0x5022da9d
Faulting module name: Photoshop.exe, version: 13.0.1.0, time stamp: 0x5022da9d
Exception code: 0xc0000005
Fault offset: 0x00000000013d0903
Faulting process id: 0x22b4
Faulting application start time: 0x01ce564fbc5cc17c
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe
Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe
Report Id: 4370042e-c296-11e2-9da2-f04da23a753f
Here’s some of my system info:
Adobe Photoshop Version: 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00) x64
Operating System: Windows 7 64-bit
Version: 6.1 Service Pack 1
System architecture: Intel CPU Family:6, Model:10, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 2800 MHz
Built-in memory: 9207 MB
Free memory: 4182 MB
Memory available to Photoshop: 8171 MB
Memory used by Photoshop: 60 %
Image tile size: 128K
Image cache levels: 4
OpenGL Drawing: Enabled.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
OpenGL Allow Old GPUs: Not Detected.
Video Card Vendor: ATI Technologies Inc.
Video Card Renderer: ATI Radeon HD 5670
Display: 2
Display Bounds:= top: 0, left: 1920, bottom: 1050, right: 3600
Display: 1
Display Bounds:= top: 0, left: 0, bottom: 1200, right: 1920
Video Card Number: 1
Video Card: ATI Radeon HD 5670
OpenCL Unavailable
Driver Version: 12.104.0.0
Driver Date: 20130328000000.000000-000
Video Card Driver: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.d ll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Video Mode: 1920 x 1200 x 4294967296 colors
Video Card Caption: ATI Radeon HD 5670
Video Card Memory: 1024 MB
Video Rect Texture Size: 16384
Serial number: (I deleted the serial number)
Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\
Temporary file path: C:\Users\Brian\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
C:\, 1.35T, 988.5G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\
Additional Plug-ins folder: not set
Optional and third party plug-ins: NONE
Plug-ins that failed to load: NONE
Flash:
Mini Bridge
GuideGuide
Kuler
Installed TWAIN devices: NONE
Anyone have any ideas? I’m trying to avoid re-installing CS6, but that may be the next course of action I have to take.
Thanks!Thanks for the input xkater.
I took a look at: Control Panel > Device Manager > Display Adapters, and the only thing listed there is my graphics card (AMD Radeon R9 270). There's no listing for Intel HD Graphics xxx.
Since originally posting this problem I've purchased a new computer. Much to my disbelief I have the same problem on the new computer.
This is my new computer info:
Adobe CS6
Windows 8.1 64-bit
Processor: Intel Core i7-4790 CPU @ 3.60GHz 3.60 GHz
RAM: 32 GB
Graphics Card: AMD Radeon R9 270
To reiterate the problem, there are 2 situations where Photoshop most often crashes:
1) Using the Tools Panel "set foreground/background color". With the Color Picker open, if set the color by sampling a color from artwork on the canvas, then click the "OK" button in the Color Picker, Photoshop often crashes.
2) Using the keyboard shortcut "D" to set the Tools Panel foreground and background colors to default. This often crashes Photoshop.
This problem really slows down my workflow. If anyone has any suggestions to resolve the problem it would be much appreciated.
This screenshot illustrates issue #1 above. -
Photoshop CS6 keeps crashing when I try and change brush colour
Hi, my Photoshop CS6 keeps crashing when I try and change brush colour. I use layer masks a lot and consequently need to switch between black and white brushes. CS6 crashes a lot and gets closed by Windows 7 when I either click in the icon to swap brush colour or press the X keyboard shortcut. It's driving me crazy. I run Windows 7 on a high spec Dell PC. The problem has only started a couple of months ago, had CS6 since it came out. Can I advise me please? Thanks.
Please read these and proceed accordingly (restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be of special interest):
http://blogs.adobe.com/crawlspace/2012/07/photoshop-basic-troubleshooting-steps-to-fix-mos t-issues.html
http://forums.adobe.com/docs/DOC-2325 -
Photoshop CS6 Cloud 13.1.1 32-bit & 64-bit keeps asking to licence software at start twice. Once when i start it and again once I sign in? I recently refreshed the host file in windows to see if helped but not.
Regards
James HowarthHi James,
This is a known issue with Photoshop CS6 specifically and will be addressed with a future update soon.
The temporary solutions are to either uninstall Photoshop CS6 and not install the 13.1.1 update or continue signing in every few launches until an update is released.
We have this document about the issue here:
Trial screen displays when you open Photoshop CS6
http://helpx.adobe.com/photoshop/kb/trial-screen-displays-you-open.html
-Dace -
Hello guys. I have newly installed Photoshop CS6 and Run it on WIndows 7 32-Bit. But whenever I start the application, It loads up all fine but crashes when I open a file or try to save it. Here is the error log. I was wondering If anybody can help me figure out the issue. I have been wrecking my head over this.
Problem signature:
Problem Event Name: BEX
Application Name: Photoshop.exe
Application Version: 13.0.0.0
Application Timestamp: 4f61beba
Fault Module Name: StackHash_aff0
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 00000001
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 16393
Additional Information 1: aff0
Additional Information 2: aff02b9c800ba1a6a8ac124605953c38
Additional Information 3: 1bb3
Additional Information 4: 1bb3e3f3d7cba1da310fed859d0e3876
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
Any help is appreciated. ThanksShortly after the above mentioned error I got the following error report. This time its an APPCRASH. Could somebody help me with this please?
Problem signature:
Problem Event Name: APPCRASH
Application Name: Photoshop.exe
Application Version: 13.0.0.0
Application Timestamp: 4f61beba
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7601.18229
Fault Module Timestamp: 51fb10c6
Exception Code: e06d7363
Exception Offset: 0000812f
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 16393
Additional Information 1: dad0
Additional Information 2: dad058ed5fa78bca6744af58420245e9
Additional Information 3: 2f0f
Additional Information 4: 2f0f301458aedf36be2bfba52abcfbf9
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
Thank you -
HP Pavilian m7050y & Monitor HP vs 19c keeps crashing after installing windows 7
Hi Forum Experts, hope all is well. Hopefully someone will be able to help me with this problem.
My HP Pavilian m7050y & Monitor HP vs 19c keeps crashing after installing windows 7.
I knew there was a problem when I first installed windows, because the windows logo was not centered on the monitor after intial startups. I did adjust it a little by pressing auto/select on my monitor, and that helped with the centering a bit but it is not perfectly centered.
The screen goes blue and this is the message I get when it crashes and restarts.
Problem has been detected and windows has been shut down to prevent damage
to your computer.
attempt to reset the display driver and recover from timeout failed.
if this is the first time you've seen this stop error screen,
restart your computer, if this screen appears again, follow
these steps:
Check to make sure any new hardware or software is properly installed.
If this is a new installation, ask your hardware or software manufacturer
for any windows updates you might need.
If problems continue, disable or remove any newly installed hardware
or software. Disable BIOS memory options such as caching or shadowing.
If you need to use safe mode to remove or disable components, restart
your computer, press F8 to select Advanced Startup Options, and then
select safe mode.
Technical Information
*** STOP: OX00000116 (0X85E75330, 0X9303C5BC, OX00000000, 0X00000002)
*** atikmdag.sys - Address 9303C5BC base at 9302C000, DateStamp 49f1996c
Collecting data for crash dump ...
Initializing disk for crash dump ...
Beginning dump of physical memory.
Dumping physical memory to disk:
the message is also slightly of to the left it really reads like this.
Problem has been detected and windows has been shut down to prevent damage
o your computer.
ttempt to reset the display driver and recover from timeout failed.
f this is the first time you've seen this stop error screen,
estart your computer, if this screen appears again, follow
hese steps:
heck to make sure any new hardware or software is properly installed.
f this is a new installation, ask your hardware or software manufacturer
or any windows updates you might need.
f problems continue, disable or remove any newly installed hardware
r software. Disable BIOS memory options such as caching or shadowing.
f you need to use safe mode to remove or disable components, restart
our computer, press F8 to select Advanced Startup Options, and then
elect safe mode.
echnical Information
** STOP: OX00000116 (0X85E75330, 0X9303C5BC, OX00000000, 0X00000002)
** atikmdag.sys - Address 9303C5BC base at 9302C000, DateStamp 49f1996c
ollecting data for crash dump ...
nitializing disk for crash dump ...
eginning dump of physical memory.
umping physical memory to disk:
Once windows is fully rebooted all pages, and the display look ok, until it crashes again. I searched for updated drivers on the HP and Windows site but could not find any. The one that is currently installed is called (Generic Pnp Monitor).
Thanks in advance for your expert advice.
Juan.Thank you for the additional information.
Did you run the Win 7 Upgrade Advisor to assure that your computer is compatible? There may be a problem with compatibility. Also, which version of Win 7 are you running; 32-bit or 64-bit?
Signature:
HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)
HP 10 Plus; Android-Kit Kat; 1.0 GHz Allwinner A31 ARM Cortex A7 Quad Core Processor ; 2GB RAM Memory Long: 2 GB DDR3L SDRAM (1600MHz); 16GB disable eMMC 16GB v4.51
HP Omen; i7-4710QH; 8 GB memory; 256 GB San Disk SSD; Win 8.1
HP Photosmart 7520 AIO
++++++++++++++++++
**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**
Intelligence is God given; Wisdom is the sum of our mistakes!
I am not an HP employee. -
Anything known on this issue? Solutions? Even importing files from memory card is a problem.
In import window images are not diplayed as images but all the same blue mini images.
vertical files are changed into landscape positions and more. Mac version.
cj de vriesOp 12 apr. 2014, om 19:27 heeft Yammer <[email protected]> het volgende geschreven:
Re: Adobe Bridge CS6 is malfunctioning after the last update raw 8.0.199. Several problems.
created by Yammer in Bridge General Discussion - View the full discussion
http://helpx.adobe.com/bridge/kb/acr-84-bridge-cs6-metadata.html
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THNX Problem solved -
My Photoshop CS6 always crashes when I lose my Internet connection...why?
My Photoshop CS6 always crashes when I lose my Internet connection...why? This is really aggravating, particularly when I am traveling with my laptop and try to use Photoshop. As long as I have an Internet connection it is fine, but as soon as the Internet is no longer available the program stops working.
Here is the other Detail version:
System
Provider
[ Name]
Application Error
EventID
1000
[ Qualifiers]
0
Level
2
Task
100
Keywords
0x80000000000000
TimeCreated
[ SystemTime]
2013-04-16T02:34:34.000000000Z
EventRecordID
115359
Channel
Application
Computer
jrh-pc-i7
Security
EventData
Photoshop.exe
13.0.1.0
5022da9d
ntdll.dll
6.1.7601.17725
4ec4aa8e
c0000005
000000000004e8bc
2ba4
01ce39f90788eebf
C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe
C:\Windows\SYSTEM32\ntdll.dll
2c16f0a3-a63e-11e2-9bf8-406186e9c8c3 -
hi guys,
My photoshop cs6 is not working in windows 7 64 bit while all other cs6 programs are working.. what should I do make it work?
My OS is windows 7
RAM - 8gb
HDD - 1 TBare you getting any errors?
and secondly and I know this from experience, ( but on 32 bit ) is it loaded already as in sat in task manager, but not actually get at able, killing the processes cures it or a reboot of course -
Photoshop CS6 (Mac) crashes when opening files with type or using the type tool
Hi,
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Many thanks
Ollyhttp://blogs.adobe.com/crawlspace/2012/07/photoshop-basic-troubleshooting-steps-to-fix-mos t-issues.html
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Seek your expert advices?
Tnx.You have probably installed too many updates. Windows Update puts many files on the computer to update files. Follow these steps to remove some leftover files.
1. Click Start.
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http://www.mozilla.org/en-US/firefox/all
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