Photoshop cs6 crashes after launch

Question

Hi All,
One of my users has had Photoshop CS6 installed pretty much since launch with no issues, however since last week just after launching a Windows error report pops up informing the user that it has crashed, however if the user simply moves the error report window to one side Photoshop will continue functioning normally, but as soon as "Don't Send/Dubug/Send Report" is pressed Photoshop closes.
Below is the error information taken from Event viewer - The machine is running XP SP3, 3GB RAM and an ATI Radeon HD 3600 Graphics card.
Faulting application photoshop.exe, version 13.0.0.0, faulting module kernel32.dll, version 5.1.2600.5781, fault address 0x00012afb.
0000: 41 70 70 6c 69 63 61 74   Applicat
0008: 69 6f 6e 20 46 61 69 6c   ion Fail
0010: 75 72 65 20 20 70 68 6f   ure  pho
0018: 74 6f 73 68 6f 70 2e 65   toshop.e
0020: 78 65 20 31 33 2e 30 2e   xe 13.0.
0028: 30 2e 30 20 69 6e 20 6b   0.0 in k
0030: 65 72 6e 65 6c 33 32 2e   ernel32.
0038: 64 6c 6c 20 35 2e 31 2e   dll 5.1.
0040: 32 36 30 30 2e 35 37 38   2600.578
0048: 31 20 61 74 20 6f 66 66   1 at off
0050: 73 65 74 20 30 30 30 31   set 0001
0058: 32 61 66 62 0d 0a         2afb..
What I've tried so far:-
Updating the graphics driver.
Reinstalling the application
Clearing PS preferences.
Nothing on the machine has changed that I could see...which makes me stumped!
Any further info needed let me know
Ian

Answer 1

Hi,
The driver I've updated to is version 8.970.100.3000, with a date of 03/07/2012. The previous driver was released sometime in 2008, however as both exhibit the same behaviour on with the program I'd doubt that to be the cause.
A couple of updates went on last Tuesday, although the user only reported having issues from Friday and none seem related.
Generally users throughout the organisation are using XP, only one user within the organisation has CS6 and whilst I would like to see an upgraded platform accross the board, it is out of my hands.
As for the colour management setup - I'll get back to you when I next get access to the machine.
Thanks,
Ian