Photoshop CS6/Creative Cloud issue
I used CC for a year, but went back to my CS6, now I can't get into CS6 because it says my subscription is expired. I don't know how to access a program I already purchased because the Creative Cloud takes over when I try to open the PS CS6 program. Any thoughts? I am using an apple machine.
Wrong forum. Try the Photoshop forum.
Similar Messages
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The update for Photoshop CS6 Creative Cloud (64bit) downloads but failsto extractand install
The Adobe Application Manager reports an update for Photoshop CS6 Extended but when I tell it to update, it goes through a download and reports "Unable to extract downloaded files. Press retryto download again. U44M11210"
Repeated attempts to download and install have failed.Try http://helpx.adobe.com/creative-suite/kb/error-u44m1i210-installing-updates-ccm.html
-
Adobe After Effects CS6 (Creative Cloud) issue
Hello everyone,
One of my colleagues approached me with a problem today regarding After Effects CS6. Whenever she inserts a video the upper half turns black, while the other half is being showed properly. When the video is being played outside of AE the video is being showed properly. When she does render this video, the rendered video will include the black half. The picture shown below is an example of how it looks:
I updated the videodrivers just to be safe, but that did not help either. Does anyone have an idea on how to fix this problem?
Thanks in advance!
Jean B.
<moved from cc forum by mod - kglad>Refer to this:
WMV files corrupted on import or export
Uninstall the relevant KB patch and it should work again...
Mylenium -
Migrating settings, actions, plug-ins etc. from CS5 to CS6 (Creative Cloud)
Hi,
I wondered if someone could help me with the transition from CS5 to CS6 (Creative Cloud). I'm on a Mac with Mountain Lion.
I would like to migrate as many settings (i.e. workspaces where relevant), personal Photoshop actions, plug-ins (i.e. Type DNA, FontShop [Photoshop], Scriptographer [Illustrator] and Blurb Template Creator [InDesign]) as possible from CS5 to CS6. What is the easiest and smoothest way to do this?
Some settings, actions and plug-ins might not work with CS6, I don't know. I can't find where my Photoshop actions are archived atm.
Can I import extensions from Adobe Extension Manager CS5 to Adobe Extension Manager CS6?
Should I uninstall all CS5 apps? I'd like to keep InDesign CS5 for backwards compatibility at least.
Does Audition completely replace Soundbooth? What about Flash Catalyst, Device Central and OnLocation?
Edit: I have already installed all the Creative Cloud applications btw. But I haven't uninstalled any CS5 apps yet.
Thanks,
EivindHi Elvind,
I would suggest keeping both CS5 and CS6 versions on the system until you are fully transitioned, longer if you want. When you launch Photoshop CS6 it will ask you if you want to import settings from the prior version. Third party plug-ins may or may not be compatible between versions so you might need to check with the manufacturer to find out. You would most likely need to reinstall any third party plug-ins that integrate into existing Adobe product installations though.
I found this document for Photoshop CS6
http://helpx.adobe.com/photoshop/kb/preset-migration-photoshop-cs6.htm l
For the PS actions, I normally open the actions panel, highlight the actions set (folder) I wanted to migrate, from the flyout menu of the panel choose the option to save the set, this creates the .atm file. There is another option for importing actions in the same menu.
I can't speak to migrating in relation to the other products. I would recommend posting in the respective product forums.
-Dave -
Problem updating Photoshop via Creative Cloud
I have a problem during the update of Photoshop via Creative Cloud. Error during the install of the uploaded files : U44M1P7
Details of the log : http://we.tl/b8BhhPtuhZJmarc-user I reviewed your installation log file and found the following example of errors contained within the log:
07/25/13 17:26:07:596 | [INFO] | | OOBE | DE | | | | 80295 | ERROR: DS015: Unable to read symlink target of source file "/Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Required/Plug-Ins/Extensions/FastCore.plugin/Contents/CodeResources"(Seq 2)
07/25/13 17:26:07:596 | [INFO] | | OOBE | DE | | | | 80295 | ----------- Payload: Adobe Photoshop CS6 Support_13.1.2_AdobePhotoshop13-Support 13.1.2.0 {B65FABC3-FCF2-4BE6-B12A-600CA2EBFB9D} -----------
07/25/13 17:26:07:596 | [INFO] | | OOBE | DE | | | | 80295 | ERROR: DF022: File corruption detected. Re-install the product & then apply the patch again. (Original file has invalid checksum "d20ab5b7597aa474bfff4968262b72ab")(Seq 3)
Have you uninstalled your current installation of Photoshop CS6, by using the uninstaller located in Applications/Utilities/Adobe Installers, and then reinstalled and applied the update? -
How to install multiple language version of photoshop within creative cloud?
How to install multiple language version of photoshop within creative cloud?
You should contact Adobe Support by phone or by chat and get their help in resolving your problems.
Phone support | Orders, returns exchanges
http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN ) -
Trial period has expired for legit CS6 Creative Cloud subscription??
Last night Adobe Application Manager upgraded itself. All well and good. It showed correctly what CS6 apps I had downloaded and installed previously.
I am a CS6 Creative Cloud subscriber with nine months to go.
Subsequently when I tried to start Dreamweaver or for that matter any other creative CS6 application, like Photoshop - I get the following error:
Your trial period has expired!
I have been using all installed Creative Cloude appd for the last 3-4 months with no problems! Why this now??
StellaCThe creative cloud subscription is fine but the whole 'license expired' license this software, you have 5 days left of your trial or 'please enter your serial number' (what serial number for the cloud ??) that seems to pop up at alarming rate on both of my machines.
As soon as I re-log on with my adobe id (which never seems to be logged in however many times I log in and say 'remember') it then 'activates' my subscription .. but never remembers by the afternoon!
The whole thing is just not very slick. It is not very impressive that every two or three days I have to keep re-activating etc the subscription to the cloud, sometimes it takes quite a few run arounds with the logon before it finally says ... 'yes, you are activated / subscribed etc or whatever'.
Surely with creative cloud, perhaps the applications could be re-written to realize that there is a creative cloud and that the person using the app is not requiring to buy the product or stop using the trial etc. I wonder is this happening all the time for all the users of the cloud ??
I can understand the cloud / Adobe need to check that the person is running a legit version but it is not going to leave a good impression with all the users if dialogs pop up all the time with odd messages saying about trial versions or 4 days left of your trial.
Just a simple dialog ... if a cloud member, 'please connect to the web to check activation etc'... and then allow the user to continue with the product. -
I could not install the latest Photoshop via Creative Cloud, my Mac is a 10.6.8, Snowleopard it needs Yosemeti, but i urgently need an upgrade of my CS2, any suggestions ? Thnx
I don't think there is any upgrade that you can purchase for CS2. If you need to reinstall CS2 then see the following...
CS2: Error: Activation Server Unavailable | CS2, Acrobat 7, Audition 3 -
http://helpx.adobe.com/x-productkb/policy-pricing/creative-suite-2-activation-end-life.htm l
You can also purchase CS6 software still...
Purchase CS6 products:
http://www.adobe.com/products/catalog/cs6._sl_id-contentfilter_sl_catalog_sl_software_sl_c reativesuite6.html -
ANN: $30/month for CS6 Creative Cloud
Adobe is offering a low introductory rate of US $29.99/month for the first year to CS6 Creative Cloud subscribers who upgrade from any CS3+ products.
http://9to5mac.com/2012/04/23/adobe-officially-launches-cs6-suite-offe rs-30month-introductory-pricing-on-creative-cloud/
$30 x 12 mos = $360 vs their regular annual rate of $600.
What is Creative Cloud? See below for details.
http://www.adobe.com/special/tnt/ccm0001/_modal_faq.html
Nancy O.I'm at a disadvantage because I haven't upgraded since CS2. To purchase a la carte (Photoshop, Illustrator, InDesign, Acrobat & Dreamweaver), I'd have to spend $2845.
Design Standard suite plus Dreamweaver will cost me $1698.
If I join the Cloud at regular rates, I'll only spend $600/yr. So yeah, I'm tempted.
Nancy O. -
Adobe creative cloud issue to download the apps
Adobe creative cloud issue to download the apps. Please find attached the error message below:
we are faceing issue in woendow 7Hi,
Regarding the download error issue please refer the following forum thread.
https://forums.adobe.com/thread/1156604
Hope this helps.
Regards,
Sumit Singh -
Error updating Dreamweaver and Extension Manager CS6 (Creative Cloud)
Hello,
I'm having troubles updating Dreamweaver and Extension Manager CS6 (Creative Cloud) on Macbook Pro with OS version 10.8.2. I get this error codes for both updates U44M1P7.
The log files are generated.
Here is an extract (last lines) of the dreamweaver log file (Adobe Dreamweaver CS6 12.2.0 04-16-2013.log):
04/16/13 10:17:39:997 | [INFO] | | OOBE | DE | | | | 118619 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
04/16/13 10:17:39:997 | [INFO] | | OOBE | DE | | | | 118619 | Installer Operation: PayloadUninstaller
04/16/13 10:17:39:997 | [INFO] | | OOBE | DE | | | | 118619 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
04/16/13 10:17:39:997 | [INFO] | | OOBE | DE | | | | 118619 | Session {A9861095-6F8C-11E2-B313-84E4FE4B0A47} modify request for AdobeCode: {CB894C92-6F8C-11E2-B313-9980D700C45F}
04/16/13 10:17:40:024 | [INFO] | | OOBE | DE | | | | 118619 | Effective AdobeCode for: {CB894C92-6F8C-11E2-B313-9980D700C45F} is {CB894C92-6F8C-11E2-B313-9980D700C45F}
04/16/13 10:17:40:070 | [INFO] | | OOBE | DE | | | | 118619 | PDB install manipulation failed
04/16/13 10:17:40:098 | [INFO] | | OOBE | DE | | | | 118086 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: -1 =*=*=*=*=*=*=*=*=*=*=*=*=*
04/16/13 10:17:40:098 | [INFO] | | OOBE | DE | | | | 118086 | :: END TIMER :: [Payload Operation :{CB894C92-6F8C-11E2-B313-9980D700C45F}] took 101 milliseconds (0.101 seconds) DTR = 39.604 KBPS (0.0386757 MBPS)
04/16/13 10:17:40:099 | [INFO] | | OOBE | DE | | | | 118086 | User specified overrideFile:
04/16/13 10:17:40:101 | [INFO] | | OOBE | DE | | | | 118086 | The csu inventory was not updated for payload Adobe Dreamweaver CS6_12.2.0_AdobeDreamweaver12de_DELanguagePack 12.2.0.0 {CB894C92-6F8C-11E2-B313-9980D700C45F}, value of local var is -1
04/16/13 10:17:40:101 | [INFO] | | OOBE | DE | | | | 118086 | Calling the ROLLBACK custom action code for pre-install for payload Adobe Dreamweaver CS6_12.2.0_AdobeDreamweaver12de_DELanguagePack 12.2.0.0 {CB894C92-6F8C-11E2-B313-9980D700C45F}
04/16/13 10:17:40:143 | [INFO] | | OOBE | DE | | | | 118086 | No operation. We're done:
04/16/13 10:17:42:147 | [INFO] | | OOBE | DE | | | | 118086 | Total components installed: 0
04/16/13 10:17:42:147 | [INFO] | | OOBE | DE | | | | 118086 | Total components repaired: 0
04/16/13 10:17:42:147 | [INFO] | | OOBE | DE | | | | 118086 | Total components removed: 0
04/16/13 10:17:42:147 | [WARN] | | OOBE | DE | | | | 118086 | DW050: The following payload errors were found during install:
04/16/13 10:17:42:147 | [WARN] | | OOBE | DE | | | | 118086 | DW050: - Adobe Dreamweaver CS6_12.2.0_AdobeDreamweaver12-mul: Patch already installed
04/16/13 10:17:42:147 | [WARN] | | OOBE | DE | | | | 118086 | DW050: - Adobe Dreamweaver CS6_12.2.0_AdobeDreamweaver12de_DELanguagePack: Install failed
04/16/13 10:17:42:147 | [INFO] | | OOBE | DE | | | | 118086 | Call PostSession Custom Hook
04/16/13 10:17:42:147 | [INFO] | | OOBE | DE | | | | 118086 | ::START TIMER:: [Post session :{A9861095-6F8C-11E2-B313-84E4FE4B0A47}]
04/16/13 10:17:42:148 | [INFO] | | OOBE | DE | | | | 118086 | In ReinstallSessionCloseProc
04/16/13 10:17:42:148 | [INFO] | | OOBE | DE | | | | 118086 | Custom action return code: 0
04/16/13 10:17:42:148 | [INFO] | | OOBE | DE | | | | 118086 | :: END TIMER :: [Post session :{A9861095-6F8C-11E2-B313-84E4FE4B0A47}] took 0 milliseconds (0 seconds)
04/16/13 10:17:42:148 | [INFO] | | OOBE | DE | | | | 118086 | :: END TIMER :: [Total Timer] took 17239 milliseconds (17.239 seconds) DTR = 1.16016 KBPS (0.00113297 MBPS)
04/16/13 10:17:43:150 | [INFO] | | OOBE | DE | | | | 118086 | -------------------------------------- Summary --------------------------------------
04/16/13 10:17:43:150 | [INFO] | | OOBE | DE | | | | 118086 | - 0 fatal error(s), 0 error(s)
04/16/13 10:17:43:150 | [INFO] | | OOBE | DE | | | | 118086 | OSX version: 10.8.3
04/16/13 10:17:43:150 | [INFO] | | OOBE | DE | | | | 118086 |
04/16/13 10:17:43:150 | [INFO] | | OOBE | DE | | | | 118086 | -------------------------------------------------------------------------------------
04/16/13 10:17:43:150 | [INFO] | | OOBE | DE | | | | 118086 |
04/16/13 10:17:43:150 | [INFO] | | OOBE | DE | | | | 118086 | Exit Code: 7 - Unable to complete Silent workflow.
04/16/13 10:17:43:150 | [INFO] | | OOBE | DE | | | | 118086 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
04/16/13 10:17:43:150 | [INFO] | | OOBE | DE | | | | 118086 | END - Installer Session
04/16/13 10:17:43:150 | [INFO] | | OOBE | DE | | | | 118086 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Here is an extract (last lines) of the extension manager log file (Adobe Extension Manager CS6 6.0.5 04-16-2013.log):
04/16/13 10:17:17:287 | [INFO] | | OOBE | DE | | | | 117458 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
04/16/13 10:17:17:287 | [INFO] | | OOBE | DE | | | | 117458 | Installer Operation: PayloadUninstaller
04/16/13 10:17:17:287 | [INFO] | | OOBE | DE | | | | 117458 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
04/16/13 10:17:17:287 | [INFO] | | OOBE | DE | | | | 117458 | Session {7E13F325-CE11-42B3-BFD8-C15A8296EACB} modify request for AdobeCode: {7E13F325-CE11-42B3-BFD8-C15A8296EACB}
04/16/13 10:17:17:316 | [INFO] | | OOBE | DE | | | | 117458 | Effective AdobeCode for: {7E13F325-CE11-42B3-BFD8-C15A8296EACB} is {7E13F325-CE11-42B3-BFD8-C15A8296EACB}
04/16/13 10:17:17:364 | [INFO] | | OOBE | DE | | | | 117458 | PDB install manipulation failed
04/16/13 10:17:17:388 | [INFO] | | OOBE | DE | | | | 117373 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: -1 =*=*=*=*=*=*=*=*=*=*=*=*=*
04/16/13 10:17:17:388 | [INFO] | | OOBE | DE | | | | 117373 | :: END TIMER :: [Payload Operation :{7E13F325-CE11-42B3-BFD8-C15A8296EACB}] took 102 milliseconds (0.102 seconds)
04/16/13 10:17:17:389 | [INFO] | | OOBE | DE | | | | 117373 | User specified overrideFile:
04/16/13 10:17:17:391 | [INFO] | | OOBE | DE | | | | 117373 | The csu inventory was not updated for payload Adobe Extension Manager CS6_6.0.5_AdobeExtensionManager6.0All 6.0.5.0 {7E13F325-CE11-42B3-BFD8-C15A8296EACB}, value of local var is -1
04/16/13 10:17:17:391 | [INFO] | | OOBE | DE | | | | 117373 | Calling the ROLLBACK custom action code for pre-install for payload Adobe Extension Manager CS6_6.0.5_AdobeExtensionManager6.0All 6.0.5.0 {7E13F325-CE11-42B3-BFD8-C15A8296EACB}
04/16/13 10:17:17:433 | [INFO] | | OOBE | DE | | | | 117373 | No operation. We're done:
04/16/13 10:17:19:436 | [INFO] | | OOBE | DE | | | | 117373 | Total components installed: 0
04/16/13 10:17:19:436 | [INFO] | | OOBE | DE | | | | 117373 | Total components repaired: 0
04/16/13 10:17:19:436 | [INFO] | | OOBE | DE | | | | 117373 | Total components removed: 0
04/16/13 10:17:19:437 | [WARN] | | OOBE | DE | | | | 117373 | DW050: The following payload errors were found during install:
04/16/13 10:17:19:437 | [WARN] | | OOBE | DE | | | | 117373 | DW050: - Adobe Extension Manager CS6_6.0.5_AdobeExtensionManager6.0All: Install failed
04/16/13 10:17:19:437 | [INFO] | | OOBE | DE | | | | 117373 | Call PostSession Custom Hook
04/16/13 10:17:19:437 | [INFO] | | OOBE | DE | | | | 117373 | :: END TIMER :: [Total Timer] took 3213 milliseconds (3.213 seconds) DTR = 4.97977 KBPS (0.00486306 MBPS)
04/16/13 10:17:20:438 | [INFO] | | OOBE | DE | | | | 117373 | -------------------------------------- Summary --------------------------------------
04/16/13 10:17:20:438 | [INFO] | | OOBE | DE | | | | 117373 | - 0 fatal error(s), 0 error(s)
04/16/13 10:17:20:438 | [INFO] | | OOBE | DE | | | | 117373 | OSX version: 10.8.3
04/16/13 10:17:20:438 | [INFO] | | OOBE | DE | | | | 117373 |
04/16/13 10:17:20:438 | [INFO] | | OOBE | DE | | | | 117373 | -------------------------------------------------------------------------------------
04/16/13 10:17:20:438 | [INFO] | | OOBE | DE | | | | 117373 |
04/16/13 10:17:20:438 | [INFO] | | OOBE | DE | | | | 117373 | Exit Code: 7 - Unable to complete Silent workflow.
04/16/13 10:17:20:438 | [INFO] | | OOBE | DE | | | | 117373 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
04/16/13 10:17:20:438 | [INFO] | | OOBE | DE | | | | 117373 | END - Installer Session
04/16/13 10:17:20:438 | [INFO] | | OOBE | DE | | | | 117373 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Regards
JanIn this log file I can see you are getting Error : U44M1P7 while updating the software
This Error comes where language packs for software are not installed properly on the machine.
I would suggest to update Adobe Application manager from
Windows : http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773
MAC: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774
then try to install the update if still you are not able to update software and getting same error then uninstall all the Adobe software selecting remove prefernces.
After uninstalling the software run the Adobe Cleaner tool(http://www.adobe.com/support/contact/cscleanertool.html) and remove the leftovers.
Regards,
Jatin Dembla -
Adobe Photoshop in 'creative cloud' need language change, Please Help!!
I have Adobe Photoshop in 'Creative Cloud', It's in English and I want to change the language in Dutch. Please Help!!
I just started out with Photoshop on my mac. So every instruction I learned so far (not much) is in dutch. Can anyone provide me with some instructions!
Thank you so much
HannahThere you go. How can I change the language of my Creative Cloud installation?
~ Arpit -
Installing photoshop using creative cloud and it comes up with error code 50
installing photoshop using creative cloud and it comes up with error code 50, what is this?
Scannella please see Error Code 50 where this topic has been discussed.
-
I can't reinstall photoshop in creative cloud
I I deleted It because I have several erros :
/Library/Application Support/Adobe/Color/Profiles/RedBlueYelllow.icc
Kode 'pseq': Nødvendig kode mangler.
/Library/Application Support/Adobe/Color/Profiles/Smokey.icc
Kode 'pseq': Nødvendig kode mangler.
/Library/Application Support/Adobe/Color/Profiles/TealMagentaGold.icc
Kode 'pseq': Nødvendig kode mangler.
/Library/Application Support/Adobe/Color/Profiles/TotalInkPreview.icc
Kode 'pseq': Nødvendig kode mangler.
What Does does this mean? I have I new Imac.
So when I was going to reinstall I could`nt I have Completly deleted photoshop In Creative cloud I can update itTry using the cleaner tool to clean up the application .
After removing the application reinstall it using the creative cloud desktop.
You can download the cleaner tool from the following link:
http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html -
Trying to download PhotoShop on Creative Cloud but it remains at 0%
I just downloaded the free trail of Creative Cloud but when I go to download PhotoShop on Creative Cloud it won't download it just remains at 0%
Can anyone help me get PhotoShop installed?This seems due to firewall or proxy settings, Please verify the same.
Refer:
http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html#Downlo ad products and updates
Regards,
Ashutosh
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